Service Experts Heating & Air Conditioning Reviews

"Micheal is the Best of the Best in service and repair. I really dont like texting, just call me, then I tell you more detail about Michael. Sanford H."

"technicians were skilled,informative,conscientious, and courteous."

"Tech misdiagnosis my furnace charging me $100 and just wanted to sell me a new furnace instead of replacing a fuse that another company came out and fixed. Ronald Birdsong also offered me a refund that I have yet to see. This has been over 2 weeks. I emailed him to get what ansewer I thought I would get. NOTHING."

"Heather was very thorough, and seemed to ensure that the work was done right. She was also friendly and polite. And it was fantastic to finally have a female technician do the work!"

"Diagnosed and fixed the problem very quickly"

"The technician was very friendly and did a very good job with the installation of our new water heater. He also explained everything that he did and pointed out all the new features of our new water heater."

"I was happy that George completed the service, and advised there were no problems and everything was working fine. However normally the techs have left a report on the status of the furnace tune-up to support the furnace status."

"Technician was very helpful and professional."

"Technician was really great and informative and communicated well. Without his effort we would still be without a working system."

"J.D. came today and fixed a blitzed thermostat for me and did a great job answering all my questions. He made sure I got all the discounts I qualified for and reviewed how I could prevent such a costly repair from happening again."

"We had a tune-up which resulted in a clog that leaked water all over the floor. Had to pay a service call fee to have this fixed when it should have been fixed during tune up. Also had to pay $112 to clear the drain and $50 for a new drain (which literally costs less than $5)."

"The service was adequate"

"This was a semi annual check up on two systems that are relatively new. We paid $347 for two new filters. Ok. The technician left and the air temperature never went down upstairs. So an hour after playing with it and no luck getting the temp down, we had to call another technician out. He was here for over an hour. Now apparently the breaker box outside that the first guy messed with is broken. So that will be another $199 and cannot be fixed until tomorrow. I think it was Callebs Job to check that earlier in the day. And Im not sure I agree with having to pay the $199."

"on time and very knowledgeable"

"Quickly done. Explained everything."

"Chris was very polite and had smile the whole time. He explained to me what would he do before starting his job and during the process."

"He was very knowledgeable and efficient."

"Brandon explained everything during and after the service"

"Thorough in explanations"

"Have never heard back after salesman came to give us a bid. If company didnt want to do job they should have said so."

"Technician was very professional"

"I was impressed with Mr. Neff's professionalism. He seemed very knowledgeable about the job he was sent to do."

"Peachtree Service Experts is always friendly,professional,and delivers great on their customer service."

"Punctual, Polite, Friendly and explained everything well."

"Not sure why it took 3 people this time.. usually only one. Also, they mistakenly serviced the AC as well as the furnace. Was only supposed to be the furnace. AC was serviced in the spring."

"We are very pleased to have regular service to maintain our water heater"

"Because the rep was very prompt, very nice and very informative! Give him a raise!"

"Sales consultant was prompt, courteous and professional as were the installation technicians."

"I didn't interact personally with the technician as this is an occupied rental property. I did get an update on the status of all after the service and I appreciate that."

"Very polite, did a fine job."

"Jimmy is outstanding and very pleasant."

"On time. Professional. Friendly. Kept us updated on what was going on. Thank you."

"Technician was on time, efficient and curteous."

"Jesse was efficient, professional, friendly and personable and easily answered all of my questions!"

"Josh is always prompt, courteous and professional. He takes the time to explain what service he is doing and what the results are. He is a real asset for your company."

"Not only did he do a real professional job,he explained everything as he was doing it and offered suggestions."

"Aaron was very knowledgeable"

"Job done great and timely"

"Technician was on-time, performed maintenance and repairs quickly and explained what he did."

"explained details vey well"

"Courtesy and information given"

"The technician always seem to know what to do and gets the job done quickly"

"James was so polite and answered the questions I had."

"The Tech noticed that the Refridgerant caps were missing from the outside compoment and just said they were missing. I thought he would replace them, but no. Prior to his visit the last Tech that serviced the unit was Michael 260-00058. on March 27 2019. Your company owes me two caps.and would appreciate getting them ASAP."

"Tech was thorough and knowledgeable"

"Service was exactly what we requested"

"He was on time, told me what he was doing and found. Also very polite"

"Informed, polite, personable and not pushy."

"Professional,courtesy"

"The presence of a high power, sales person , trying to sell you a new system every time you call an Expert Service technician just erodes the confidence and trust in this company."

"Woody takes good care of us. He knows his job."

"He did not flush the hot water heater (he just let it drain). The person I talked with on the phone said the plumbing check would be $99 but we were charged $168. I called and was told it's because we have a tankless, but no one ever said that and last year it was $99. I feel this is a deceptive practice."

"apparently when we had the hot water heater installed, it wasn't up to code and a plumber has to come back out to do it correctly. but where is the plumber?"

"Michael , explained the process of Fall cleaning."

"Josh showed us where our system was not adequately installed by Epperson."

"Liam did such a great job explaining things to me as Walt always did these things. And he said that if I sell my house within the next year not to let any realtor tell me that I needed a new furnace. Mine is fine."

"seemed very knowledgable"

"Technician went above and beyond to satisfy all my questions and concerns"

"knowledgeable,"

"After initial diagnosis of a leak in the evaporator coil, it took 4 refrigerant refill calls, waiting from 2 to 5 hours for service over 6 days. Replacement part was available within 3 days but was told I had to wait over a week. Only after complaining to service manager was the replacement done a day early."

"John has always provided us with exceptional service...never have any problems."

"he does nice work cleans everything & tests not like others Iv'e seen and makes sure everything is running clean before he leaves"

"The technician was prompt, polite, efficient, friendly and very helpful."

"Could not do any better . Very professional. And helpful with any questions I had."

"Your employee was very much the pro! He wa pleasant, polite and informative. He did not talk about anything except to provide information about what he was here to do! ????"

"explains very well what he is doing"

"The technician was extremely friendly and courteous."

"He was very pleasant and polite"

"Arrived on time, was efficient with time, friendly, informed, not pushy, clean presentation, protective footwear"

"Luis Marquez was very knowledgeable, professional and courteous. His attention to detail was apparent. The respectful way he moved about the property while checking with us regularly was impressive."

"Tech was Very knowledgeable"

"We have requested Bryan service our equipment the past past couple of years and are always extremely satisfied with his performance. He easy to talk to and a pleasure to work with. As long as you keep him, we will be your customer."

"Always helpful techs"

"on time , professional, polite, and focused."

"Job done well"

"Through and took time to explain,,,Skyler"

"timely, pleasant, neat, capable"

"My air conditioner was repaired the same day I first called in the problem. As always, the technician was polite and efficient. Once he verified the problem, I was given accurate cost of parts and labor."

"Perfectly on time. Excellent service. Courteous and friendly. Did exactly what was needed, provided clear and thorough explanations. Excellent."

"on time, friendly and worked in a timely manner."

"Very through an polite"

"I was charged $169 for a filter that I can purchase online for $63. I can understand you need to make a reasonable margin but since you can probably buy the filters for around $50 that is a 300% margin. Not good business to take advantage of good customers."

"Always receive prompt and courteous service"

"Both Ben and Will were extremely courteous, respectful and professional in the way that they went about their work. They kept us up to date on the progress of the work throughout the day and made sure we understood what they were doing every step of the way."

"When not using my water heater while being away from one week or more,that was installed 10 months ago, upon my return, I have rusty water from the heater. Technician did nothing to reconcile the problem."

"Bob always is professional in his approach."

"informative and pleasant"

"He was friendly and willingly answered any questions that we had."

"The technician was on time and very professional."

"Service Expert was knowledgeable, good communicator, explained condition of furnace in terms I understood and did his work in a timely manner."

"very professional"

"Ken is very customer oriented, professional and efficient."

"Samantha was very professional and knowledgeable. She showed up on time. She checked out the furnace thoroughly. I was also very thrilled to see a woman doing this job. Hire more women like Samantha."

"Paul was timely, competent and professional. He clearly explained all charges and graciously answered all our questions."

"Thank you for same day service. Thank you for working in the dark."

"The technician is always very thorough and explains the maintenance needs current and upcoming very clearly"

"Arrive on Time. Competent/Know what they are doing. Very personable. Answer all questions. Explain what they're doing. Very polite. Always use protective shoe coverings."

"Jimmy is excellent. He does a thorough job and explains everything along the way."

"I dont believe the tech properly diagnosed problem."

"Arrived on time; did work efficiently was polite and informative. I was not happy about spending $800 for 4 UV bulb replacements but according to the technician they needed replacing. ( all 2 years old ) Unexpected expenses of that amount are never pleasant but certainly was not the fault of the tecnician."

"Salesman told me that I would receive filters and system check twice a year. I had to call 7 months after install to get a new filter. I should not have to call for this service."

"He was here on time and did exactly what he was here to do."

"Anytime my wife is thrilled with any service, I am happy :-). She just loves the guys who comes out as they treat her as family!"

"Not happy to find out Strand Brothers Can't service home A/C that takes R22.. Satisfied with cleaning."

"Prompt, diligent, helpful - put in a long afternoon in order to problem solve - with excellent results"

"Timing of call, during lunch hour."

"He was polite & professional"

"Clean quiet work"

"Quick service, on time, Marc explains and shows why and what he is doing."

"Explain things well."

"What I needed was provided professionally"

"Service man Tom, arrived in a timely fashion, went right to work, to determine problem. Repaired the unit quickly and efficiently! Please keep in mind.....I DON'T GIVE OUT " 10's " you must walk on water for that! LOL"

"They were very polite and informative about everything they were doing and about what maybe needed in the future."

"very thorough and taking time to determine the exact issue."

"Made a inspection of thermostat and air handler"

"Bryce explained things I was not familiar with regarding the operation of the water softner"

"Very thorough. Answered all my questions"

"Ivan suggested duct cleaning. We had them cleaned by duct doctors 2 months ago. This concerned me that the ducts may have been improperly cleaned. Ivan also said I need a filter. The filer was a week old, but I changed it based on his recommendation. Inspecting the filter afterwards it was still usable."

"My tech was very thorough and took his time, even though it was nearing the end of the day. He was very professional and personable."

"Reps were thorough and on time"

"Very competent. Good personality and explained all services offered."

"The appointment was on time and completed in a timely fashion."

"Very thorough."

"Were very happy with the furnace and installation and performance of the furnace. Rep and installers great to work with. However have not had a follow up visit since install of January this yearunderstood that should have happened a few weeks after install so when can we look forward to that? Also please remind us of the protocol/parameters of service calls under warranty. Please contact son Tom at 780-221-0898. Thanks!"

"Good service"

"He was efficient, nice, and explained things."

"Guy was very professional knowledgeable and friendly."

"The maintenance provided was well done and efficient. Brandon was very pleasant and provided information to me and answered questions."

"I received a telephone call from Paul who serviced the furnace at 6 Gaslight Dr. saying his test showed that the furnace was not receiving back enough return air to run efficiently for the heat and AC. I asked him to please contact his supervisor, Kyle, to explain it to him because Kyle has been out to 6 Gaslight Drive a few times to check the furnace. Please be sure this message gets to Kyle. thanks, Georgianna J. Belus my cell is 518-281-0047 if Kyle wants to call me."

"He was on time, pleasant, courteous and efficient."

"Fast, efficient, pleasant"

"He explained everything well and recommended possibilities for the future"

"They were clean and neat. for them to be in the attic I forgot they were here."

"A.J. always explains everything completely"

"Technician did not flush system out correctly (water still dripping fro the side of the house). Technician made a horrible attempt in fixing the issue under the sink(pipe to long). I had another company come out and address the issues. I dont appreciate the poor attempt at concern for the issues at hand and then get hit with a bill and a sales pitch for new expensive equipment. Im in sales and understand you have a business to run but your practices have scared me off to your competitors. Please let this be the last email you send to me."

"Friendly, same day service."

"Very impressed with the serviceman! I asked him what he checked, and he showed and explained what he was doing. He was very friendly, and we got along great. I had some doubts about your service, but no more."

"Always on time very satisfied with our tech and his expertise"

"Excellent and professional service."

"Jeff beaver is always friendly and thorough with his service and always makes sure to answer any questions and if he sees something that needs attention he tells you. I would always recommend Jeff to anyone"

"The minisplits have given me problems since install. I asked Joe for additional labor warranty since they figured out the system was wired wrong and that is what froze one unit. Joe told me he would talk to big boss and get back to me yesterday afternoon or this morning. I have not heard anything and now I get an email asking how you did?! The ironic thing is I was talking to a friend of mine about how great the service was and that she should switch. I told her recently to keep looking. Ive talked to Lennox twice now and documented all the problems/visits from your company. My next step is to contact Costco to tell them my experience. I dont know what happened to your company you use to be good. Now I question everything and wonder if my equipment will fail early since it was not installed properly"

"Polite AND did his job"

"I only had an estimate done"

"The work was done quickly, professionally, and the technician explained clearly what he was doing. Although I don't know what a "bargain" is for plumbing work, I thought the price seemed reasonable for the work he did."

"always have considerate techs - yesterday no exception. thanks"

"The technician Craig was excellent and very thorough. He explained everything to me."

"Technicans were professional and very knowledgeable. They were very courteous and informative with new programs being offered by Roland J Down."

"They were both thorough, thoughtful and professional."

"The technician was awesome. The fact that it took TWO ADDITIONAL hours because he had to go to Lowes twice was NOT awesome. I would not expect it to take FOUR HOURS to replace a garbage disposal."

"The service tech came very quickly on a Saturday morning and resolved the issue quickly."

"The technician addressed the problem, but our dissatisfaction is with our purchase 7 years ago and all of the issues weve had with our HVAC system during that time. Yes, the units save us in utility bills, but what weve saved with the gas/electric company weve more than spent with you in repair costs, our time, inconvenience and unreliability of the units. A brief list: 1. Coolant leaked for first 4 yrs, replaced yearly by you all, but the unit had to stop cooling for us before we called 2. Ultimately thought you fixed the issue by replacing A coil 2 yrs ago, until coolant had to be replaced this year again another $400+ bill. 3. Humidifier you installed hasnt worked in 3 yrs. Your tech will fix it for...you guessed it...about $400 4. Zone system you designed and installed to solve the initial issues hasnt; front of house is still 85+ degrees in summer while back & lower level is like a meat locker. One of you techs told me, during a call, that is as good as itll get, so another $1500 wasted on that piece. See the pattern? All we wanted was a reliable system that kept our home comfortable in the summer and winter. What we got was a money pit of a system and a relationship with a company that values profits above keeping your word and delivering to your customer what they committed to delivering. By the way, our $413 bill this time was for a less than a dollar part that your tech that checked the system a month an a half prior either should have caught or broke themselves...yes we checked. Please contact us. Wed be happy to discuss how to resolve the issue & finally get us what we thought we had purchased, for a premium price, at the outset."

"Jessie did a very thorough and professional repair and cleaning."

"Tech was timely. Kept me informed of every step."

"Technician was very courteous and seem to know what he was talking about."

"Because he came on time and did what he was supposed to do."

"Helpful. Even found a leak problem with the expansion tank."

"Friday am was told couldn't get part til Mon. I protested, got part on Sat. Service man came on sat pm but needed another part. Parts dept not open on weekend. Had to wait til mon evening."

"He fixed my problem and fixed so it should not happen again."

"Our technician was so kind and thorough."

"technician arrived on time, was clean and professional looking, was pleasant and got to work right away."

"Our AC which is 2 years old went out. You were very quick to respond with the initial request. However the technician said the issue was the circuit board and he couldnt repair that day. We called the company since the unit was under Warranty and they agreed to send a part out. We called back to your company to make sure you could install it when the part arrived and was told yes The part came in over the weekend and we called this morning to get someone out and was told that you couldnt do the work. Poor communication and customer service"

"Jeremy is professional, friendly and explains things."

"The installation crew worked very hard to make sure that we had A/C as soon as possible. Their work was checked by a service technician who made sure everything was working properly."

"Got in quickly assessed issue and fixed the rpoblem"

"Fast service"

"I feel the technician is very knowledgeable and reliable. Has a great personality, and attention to detail."

"The technician (Omar) scored a 10 out of 10. The company organization + billing dragged the overall score down."

"Every technician that has ever been to my house is polite, professional, and very knowledgeable with what they do!"

"Vinnie is absolutely wonderful and has been so responsive when we need him!!"

"Quick initial response to my problem and then follow-through to fix the complicated problem."

"Very professional and courteous"

"We have not received an estimate yet, so we know little at this point"

"Justin and Anna were absolutely terrific. They were extremely professional, knowledgeable and customer focused."

"Friendly and knowledgeable sales person"

"My name isLorraine- I am the sister of Nancy Ilg. Nancy lives at 1445 Atlantic Shores Blvd in Hallandale FL. Nancy has Alzheimers disease. She has a live in care giver due to her illness. I am Nancys POA and I manage Nancys health needs and day to day activity in conjunction with the caregiver. Last year a NANCY needed a new A/C. There have been numerous issues- starting from the installation and continues with drain line backing up and water onto condo floor. If anyone is truly interested in my feedback you can call my cell 954-812-8683."

"Nicole.was professional Learned, and well.trained She deserves a raise!!!!"

"Very helpful snd professional"

"Jeff did an excellent job and everything was done in a timely manner."

"great job will get offer next time you guys come by."

"Jesse was very professional, efficient and knowledgeable and provided good tips for the upcoming season."

"Technician was friendly and on-time. His work seemed thorough. Didn't appreciate the "up-sell" at the end."

"The guy got here said it was the septic guy issue and left"

"The technician did a great job troubleshooting my thermostat problem."

"No communication. I had to call to get answers to why the technician was 1 hour and 15 minutes late. Lance was very rude."

"Very thorough and courteous"

"Joe was on time and explained every thing he did."

"Russ was friendly, professional, took his shoes off even though I told him he did not have to, answered my questions and explained the warranty to me. Russ deserves a raise in pay and recognition for the excellent job he does."

"He diagnosed the problem quickly and fixed it without any issues. He was friendly and respectful. We will want him to come out the next time we have a plumbing issue."

"Technician was courteous, explained in lay-man's terms what was wrong with the cooling system and patient with homeowner's questions."

"Preston is an amazing professional. We truly appreciate his consultative approach as well as how thorough he is with his explanations. He is the best tech we have encountered in our 25+ years of HVAC service."

"prompt and very nice"

"Courteous knowledgeable Service"

"Tech was very nice and explained all my options in detail."

"Its not one because the technician,Keith,I think, was very pleasant. What I didnt like was that there were two guys. They suggested things that werent really necessary and failed to clean out one of the hoses. We called in Bone dry for another inspection. I feel like this organization has gone the way of many corporations, money first. Not good honest service leads to money."

"He was quick to solve the answer to my questions"

"Good service"

"Have promised to call me back twice and haven't."

"No one showed up"

"technician very informative and courteous"

"A pleasant tech provided efficient, competent service."

"Very knowledgeable technician"

"Responded immediately and professionally installed the unit"

"Li solved the problem creatively and quickly as we discussed options"

"no show. poor communication between scheduler and technician."

"Credit Stevenson's Technician Jason Mowen for his professional approach to performing scheduled maintenance on my furnace. Being that Jason had to enter the crawlspace of my home - without a complaint, I might add - he certainly deserves my admiration. Also, I appreciate Jason's offering me reassurance concerning the furnace's functions."

"He was knowledgeable about what he was doing and explained it to me. He was very kind."

"Helge takes the time to properly diagnose the issue, the last time he determined the issue could be the thermostat or the control panel. So we went with his recommendation to replace both. He treats own home like it was his own. I only want Helge to service our Furnace and air conditioner."

"Good Response time"

"He seemed to do a very good job. I guess my only concern was that he did not change the filters for 2 of my units."

"He told what he was doing and why."

"Why rated 10. Easy, we asked for a call half hour ahead and Ryan called to NB let us know time he was coming. Ryan took shoes off, without being asked. Ryan was very polite, did a good job, all while being happy, smile, and very polite. Excellent personality to keep McKinley.."

"John did a good job and would like to see him come back. We need the same drain bleach clean out in our first floor handler closet. We were not charged per our platinum plus agreement however on a prior service call , we were charged $84 for the same work that was done on Mikes visit."

"Frankly I am tired of getting 2 sets of advice. Some years ago I was told to get an electronic air cleaner, with this new furnace they tried to sell me a filter that release ozone - I said NO, ozone is an oxidizer and is considered an air pollutant. In the recent past I was told to select auto for the furnace fan, save electricity, this last time I was told it was better to leave it on all the time. Lastly, on the door to the air filter compartment is says 20x25x4, so I got a new filter in that size, only to be told it won't fit, so I had to buy a filter from the service guy, and it was way lower rated than the filter I bought. How come the sign on the door gives me the wrong information - or at best is incomplete information?"

"After multiple attempts I received no communication or service"

"Unexpectedly fast service"

"The technician was very friendly and helpful."

"We are so satisfied by the services we received today at our home by the Roland j down crew. Ethan,Brian and Chris were extremely respectful,knowledgeable and professional. I hope your company knows just how lucky you are to have these men represent your company. thank you also to Dan who was our first contact who took the time to help us pick out the best equipment HVAC system for our home. BRAVO".....10+++++ service."

"Xavier was able to contact Price Pfister via phone and obtain shipment of parts that were still under warranty. Josh did good job of installation after parts received."

"Quality, professional,"

"Found ccr. Found problem . Vvt 10"

"Because he could not figure out what is the problem in my air conditioner. He said may be this or this or that. He said we need change one part but after changing, may be other problem. He did not know. He took money for diagnosis the problem but he did diagnosis the problem correctly, he took money for nothing ????"

"You guys come relatively fast after I called but you couldn't fix the problem since you had to order the part."

"Technicians very courteous, friendly, professional. No pressure to purchase other services or products."

"Guy was thorough in the semi-annual check up."

"Excellent technician, Jusyin"

"Time it took"

"Quick service , successful job well done."

"I am very happy with the upgrades I just had installed on our unit."

"William was very easy to talk with and explained everything I needed to know. He ordered my special filter and Fed Ex delivered it quickly. My furnace is now in good order for another heating season."

"Technician did not hook up what he unhooked. Air did not turn on. Had to call next day to have someone come check. Jorge did not clean up."

"Timely and efficient"

"Gordons has always been wonderful"

"Jacob found problem and solved it quickly."

"Very knowledgeable about what was wrong with our air conditioner. Was able to fix what was wrong with their air conditioner quickly."

"The guys were very clean, courteous, efficient, knowledgeable"

"They came right away when we called and solved the problem!"

"Michael came out on a Sunday evening and spent the time trying to figure out the problem. He had to order a part so he should be coming back to fix the a/c early this week"

"My issues was resolved in less than an hr from my initial phone call."

"Technician was very knowledgeable and professional!"

"They were very informative and professional. They did their work in a very timely manner. They were also very pleasant to deal with."

"There was another technician with Miles but they were both were very knowledgeable and answered all of my questions."

"I had told over the phone that the only problem I had was the fan motor had bearings going out on the outside condenser unit and fan motor needed replacing. I could not be there so my wife had to be there for the service. Tech called and said the motor needed replacing and he only had a generic motor that was $600 to $800 plus installation. Price from the internet and local providers ranged from $150 to $240 for a new motor. Told the tech I didnt understand why his generic motor was three times the cost for an exact Trane motor replacement. He was adamant that was a reasonable costs, so I cancelled the service but still had to pay the $99 for him to tell me what I already new and had told him before coming out there. After getting off with phone with me, he tried to pressure my wife into going ahead with the service. I have used Comfortech for several previous service calls and had been pleased and gave very good reviews. However, this time either the tech was wrong on pricing or I feel like they were trying to take advantage of my wife being there and overcharge me for what should have been less than an hour service and $200 or so new fan motor. I ended up buying new motor locally for approximately $200 and installing myself in less than 1 hour."

"Jesus has responded to repair needs as well as routine maintenance. He is always thorough and personable."

"Greg was very friendly and professional, as was his supervisor."

"Technician was very thorough and efficient. He seemed to know and understand my HVAC system and was able to explain when I had a question.. He also was personable and friendly"

"Our technician was great. Graham was prompt, thorough, clean, friendly and overall excellent. When he left the house it appeared that the issue was resolved. However, the blocked drain re-presented itself later the same evening. I called WS and Graham offered to return but said that he didn't have the right equipment to snake the length of the stack. I had to call Roto Rooter that night and pay for another service. While I do not hold WS responsibile at all, I think it might be in order to refund a portion of the call since I had to pay another company later the same day for the same problem. Thank you for considering this request."

"It was timely and technician explained everything to my satisfaction. Very courteous and informative. Would love to have this technician for all my service calls in the future."

"Courteuse and thorough"

"Took time to do check"

"repairmen were very polite and understanding. made every effort to repair our problem"

"very professional, competent and suggested a way to permanently fix the air unit drain clogging issue!"

"Pricing was quick and easy. Instal was quick and easy"

"The service was fine, but I feel like we were charged way too much money, even for a Sunday night. The technician was there for less than half an hour and we paid over $200."

"Service provided quickly on a Sunday evening! Greg was very professional, knowledgeable and friendly."

"Very professional and respectful."

"Your technician was fast, efficient and professional."

"Prompt, curteous, thorough, explained what he did."

"Still have the same problem. Bought the year maintenance plan but they did not clean the filter lining the A/C units. I had them check my unit in May and these guys came back back with all these problems and heavy on the upsale of a new ($12000) that I really do not need! Plus they did not do some of the service that was needed like replace the vent tubing. Very disappointed that they took up so much of my time trying to sell me a new system. I am stuck with the maintenance program for the year but not sure it is really worth it if they do not even clean or change filters!!!! Most likely will not recommend."

"He was very personable and nice."

"Trent was very helpful and professional"

"Tech was friendly and appeared to know what he was doing"

"1) A technician was at our house on a Saturday evening within 1/2 an hour to diagnose the problem 2) By following Monday, Ryan M gave us a proposal for the new furnace and A/C unit as well as arranged for delivery of 4 window units to get us through the hot August weather. Only reason for a 9 and not a 10 is that I believe that we paid a higher price even with all of the rebates. I realize that "you get what you pay for". Been using Fras-Air for 20+ years."

"Office staff ordered wrong part and provided poor customer service. I waited hours to hear back after I asked to be notified in a timely manner. Took 6 days to fix, even though I am on the service plan."

"Every aspect of the appointment and service went really smooth."

"Excellent work. Very professional"

"I feel for what he did the charges were extreme. He did solve the problem by moving 1 wire from W2 to W. He worked for maybe 5 minutes and charged 129.00"

"Very polite technician, did job in timely manner. Explained everything after inspection was completed."

"knowledgeable and competent techicians"

"The Technician was great. My issue is that the system was installed in February of 2018 and I am already having problems with it. It appears that the refrigerant was low, which means that it was never filled properly or there is a leak. The unit was inspected within the last year by one of your technicians and nothing was said. I was very satisfied when the unit was installed and positive about the company, but now, I had to spend over $500 to fill the refrigerant, I believe that is just wrong when I have such a new unit."

"technician worked very efficiently. Showed me how to replace batteries in thermostat. I never knew there were batteries in there."

"Representative came and made assessment. Said unit needs Capacitor and Fan Assembly. Confirmed repair cost at $550 said parts not in stock. It wasn't until I asked him whether or not the unit was worthy of repair that he informed me unit was very degraded due to age and not going to last. He should have presented this information up front when we first spoke. Its felt as if I did't ask, he would have went on to repair the unit even though it wasn't worthy of repair."

"He was on time and efficient"

"He check everything out, explained what he was doing, changed filter, and did one money repair. Friendly and hard working."

"We had 2 people come to our house-a tech and a salesman- really wasnt happy about that- the tech took out all the heat exchangers and in all the years you have been cleaning the furnace no one has done that- not sure why different this time. The salesman made us feel that he came along to try to sell us a furnace."

"New Bosch unit failed right before Hurricane Dorian impacted area weather. The technicians did a good job diagnosing and making repairs in tag team effort which began weekday and completed weekend."

"Took his time, cleaned out the vents and recommended that we try and do laundry in the evenings when HVAC is not running"

"On time"

"Scott was very thorough and knowledgeable, did a great job and fixed the problem."

"Very thorough in the cleaning, inspection, and servicing of the HVAC."

"The system is still having issues."

"efiecent,only did what was needed,quick diagnosis"

"Very relaxed methodical checkup of our fireplace with time to answer question"

"Answered my questions. Made me feel comfortable. Personable."

"A review of the options available to me were provided and I was able to discuss my understanding of each one, before I made my decision."

"Patrick was not only on-time, but early(i was called). he was extremely thorough in his examination, testing and cleaning of all required parts and assembles. he was also very easy to talk to neat in his work. I would like to have him assigned to all my service calls!"

"I was advised that by signing up for the agreement of $99 to have our unit serviced over the next year, the service charges would be waived. It most certainly was not and we were charged!!"

"I think something heavy was placed on my bathroom scale...quit working right after visit. Stepped on it next morning and it said overload. Had to purchase a new one."

"were very knowledgeable."

"Excellent service"

"Service tech was timely, personable, explained the problem and made the repair proficiently."

"Service experts was very responsive. They sent out a technician within a couple of hours of my call, even though it was evening. The technician was quick to explain what was wrong and made an appointment for me for the earliest time on the next day. Everyone was very efficient, professional, and oh yes, they fixed the problem."

"Happy with quick service and technicians ability to fix the problem on this trip. Price was a little steep, but happy that it is fixed."

"results were entirely successful"

"Provided good explanations on optional services"