We Can Repair Any Kind of Gas Fireplace in Canada

Gas fireplaces make adding comfort to your Canada home simple. Just flick a switch or push a button for immediate heat.

They’re also fairly simple to use. Unlike their woodburning equivalents, there’s no need to use firewood or sweep up ashes. But like any other natural gas systems, these fireplaces require routine maintenance to help them run efficiently and avoid breakdowns.

When your fireplace won’t ignite or won’t stay lit, the professionals at Service Experts Heating & Air Conditioning can help. Use our easy-to-follow hints first. If your fireplace still isn’t heating like it should, contact us. We can take care of any brand. All of our specialists are ACE certified, which means they’ve finished comprehensive training to better serve you. And all of our quality work is backed by a 100% Satisfaction Guarantee for a year.^*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of causes why your fireplace won’t start. Pull off the ornamental plate below your fireplace to get at its parts.

1. Is a breaker tripped? Check your home’s electrical panel and adjust breakers as appropriate.
2. Is the gas working? Ensure the valve is in the “open” position.
3. Is the pilot light on? If it is out, follow manufacturer instructions to relight it. Secure the vent cap to stop drafts from putting it out.
4. Pilot light turns on but won’t stay on? There could be a problem with the thermocouple, a metal safety sensor that regulates gas flow.
5. Pilot light stays lit but fireplace won’t start? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.

If you have a suspicion there’s a problem with the thermocouple or thermopile, contact us for service.

Fireplace is Making Odd Sounds or Smells

• Rumbling or roaring noises? Modify the flame and vacuum the burners once they’ve totally cooled.
• Grinding or shrieking sounds? Have Service Experts Heating & Air Conditioning repair or replace the blower.
• Strange odors? Clean the fireplace’s interior and flue following the steps below. If you smell rotten eggs or burning wires, shut off the fireplace, get fresh air in your home and contact us immediately.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it heat more efficiently and avoid pricey failures. It may even help it last longer.

1. Verify your fireplace is completely cooled.
2. Shut the gas off by spinning the valve to “off.”
3. Take out the gas logs, examine them for cracks and clean them with a soft-bristled brush.
4. Extract the lava rocks, vacuum them individually and remove soot with the brush.
5. Clean the inside of the fireplace with a vacuum hose attachment.
6. Clean interior edges with a moist cloth. Use warm, soapy water to get rid of dust or soot accumulation.
7. Return lava rocks and logs in the same design.
8. Clean the glass housing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can corrode the glass or cause it to crack.
9. If you have a vented gas fireplace, inspect the outside vent and discard debris such as leaves or bird nests.
10. Check your carbon monoxide detector is operating appropriately.

Schedule Annual Maintenance Today

Once your fireplace is working again, book periodic tune-ups with us. These inspections can potentially discover issues before they begin. We’ll check your components for fractures. We’ll also double-check there aren’t any leaks and that pressurization levels are correct.