How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you have probably read about the recent issues and may be living in fear of losing your home’s heating abilities in the dead of winter.

We are here to calm your fears!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For more detailed instructions, go to Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to rectify the issue and get it up and working again.

Signs of this issue include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to turn off
  • the thermostat’s animated features are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is on but you can’t control it or it’s acting sluggish, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

ATTENTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DON’T.)

After around 10 minutes of charging, unhook the Nest Thermostat from the USB cord. If the unit has turned on during this time, turn it off and then turn it back on again, manually restarting the system. Once it has fully restarted, plug it back in to finish charging. After an hour of charging, unhook the Nest Thermostat and reattach it to its base.

You should be ready to rock and this point, but again, for more elaborate instructions and information, visit Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Service Experts Heating & Air Conditioning installed your Nest Thermostat, please reach out to us at 866-397-3787 or schedule an appointment online. If your Nest Thermostat was not installed by Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Additionally, do not let this matter panic you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is really saving money for you daily. When set it up appropriately, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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