How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you may have heard about the recent issues and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For complete instructions, go to Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to rectify the problem and get it up and working again.

Signs of this problem include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to turn itself off
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is dark and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is turned on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

ATTENTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DON’T.)

After around 10 minutes of charging, unhook the Nest Thermostat from the USB cord. If the thermostat has turned on while charging, turn it off and then turn it back on again, manually restarting the thermostat. Once it has completely restarted, plug it back in to finish charging. After an hour of charging, unhook the Nest Thermostat and reconnect it to its base.

You should be ready to rock and this point, but again, for more elaborate instructions and information, visit Nest Support.

If you have tried both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Service Experts Heating & Air Conditioning put in your Nest Thermostat, please reach out to us at 866-397-3787 or schedule an appointment online. If your Nest Thermostat was not put in by Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Additionally, do not let this occurrence panic you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is really saving money for you daily. When set it up appropriately, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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