When your air conditioner stops working on a sweltering summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you choose.
1. Read Customer Reviews
Many homeowners begin their search for an air conditioner repair company on the web. While you’re surfing the web, be sure to read ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when looking for an AC repair company. Figure out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a favorable experience. This firsthand insight and the opportunity to ask specific questions can help you make an knowledgeable decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may be the best in the business, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Check ahead of time to see if your street address is included in the company’s service area. If not, ask if if they’re able to come to you for an added fee. Thoroughly weigh your local options before deciding to pay extra for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inconvenient times. Choosing a company that provides emergency services is crucial if you need prompt, reliable assistance after regular business hours or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s focus on excellent craftsmanship and professionalism. Hunt for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Require proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service most likely has the experience it needs to handle challenging repairs. Determine how long the company has been operating. Then, ask a professional whether they have previously worked on the problem you need repaired. This kind of experience is imperative to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is vital when dealing with any air conditioning repair company. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Acquiring multiple quotes helps you identify a company that offers competitive and fair prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most trusted companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and give warranties for your satisfaction. Such coverage shows quality assurance and helps you continue the process with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be overwhelming. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Canada.