Accessibility Policy and Multi-Year Accessibility Plan

Accessibility Plan and Policies for SE Canada Inc.

This 2014-2021 accessibility plan outlines the policies and actions that SE Canada Inc. will put in place to improve opportunities for people with disabilities.

Provincement of Commitment

SE Canada Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

Accessible Emergency Information

SE Canada Inc. is committed to providing our customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Training

The training related to the Customer Service Standard that was required to be completed prior to January 1, 2012 was conducted via video training. SE Canada Inc. will continue to provide training to employees, contract workers, temporary workers, volunteers, and other staff members on Ontario’s accessibility laws and on the Human Rights Code (the “Code”) as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, contract workers, temporary workers, volunteers, and other staff members.

SE Canada Inc. will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015:

• Human Resources will provide training to all employees on:
  • (1) the requirements of the accessibility standards referred to in this Regulation and on the requirements of the Code as it pertains to persons with disabilities (as required by section 7 of the Integrated Standard, O. Reg 119/11); and
  • (2) Customer Service Training for all employees who deal with members of the public and/or other third parties (as required by section 6 of the Customer Service Standard, O. Reg 429/07)

Kiosks

SE Canada Inc. will take the following steps to ensure employees consider the needs of people with disabilities when designing, procuring, or acquiring self-service kiosks following January 1, 2014:

• Human Resources will work closely with the IT Department to ensure that the needs of people with disabilities are met when designing, procuring, or acquiring self-service kiosks

Information and Communications

SE Canada Inc. is committed to meeting the communication needs of people with disabilities. We may consult with people with disabilities to determine their information and communication needs. SE Canada Inc. will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A following January 1, 2014:

• IT and Human Resources will ensure that all new websites and content on those sites conform with WCAG 2.0, Level A
• Current website will be assessed for future compliance requirements

SE Canada Inc. will take the following steps to ensure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:

• Lead Administrators will ensure Feedback Process for accessibility matters includes all Integrated Accessibility Standard Regulation components by the deadline of January 1, 2015
  
• In order to ensure feedback is accessible to all persons, SE Canada Inc. will provide feedback various feedback options (including by way of telephone, fax, email and regular mail). SE Canada Inc. will consider other methods of feedback if required to ensure accessibility.

SE Canada Inc. will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016:

• The appropriate department, with the assistance of Human Resources, will provide accessible formats and communication supports upon request in a timely manner

SE Canada Inc. will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:

• AODA compliance will be included as one of the main criteria when selecting technology vendors for new website development
• The IT Department will work closely with Human Resources to ensure that visitors to our public website will have access to downloadable tools to enhance navigation of the website if the customers have reading or dexterity challenges related to a variety of disabilities by January 1, 2021
  
• The IT Department will work closely with Human Resources to ensure that our website is compatible with rich media formats to assist those who are blind or partially-sighted by January 1, 2021

Employment

SE Canada Inc. is committed to fair and accessible employment practices.
SE Canada Inc. will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. By January 1, 2016, we will take the following steps to notify the public when requested:

• Prospective applicants will be advised of the availability of accommodations by the Hiring Manager or Human Resources
• The objective to provide accommodations as requested will be provinced on job postings and on offer letters

By January 1, 2016, SE Canada Inc. will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

• Human Resources will develop a written process for individual accommodation plans, including the following:
  • how the employee can participate;
  • how the employee will be assessed;
  • how SE Canada Inc. can request an evaluation by an outside expert (at our expense) in order to assist in determining if/how the accommodation can be achieved;
  • how the employee information will remain private;
  • how/how often the plan will be reviewed and updated;
  • how the reasons for denied requests will be communicated; and
  • how the plan will be provided to the employee

By January 1, 2016, SE Canada Inc. will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account if using performance management, career development, and/or redeployment processes:

• Management will inform employees of the policies available to support employees with disabilities, such as: policies on the provision of job accommodations that take into account an employee’s needs due to disability for performance management, career development, and/or redeployment processes

By January 1, 2016, SE Canada Inc. will take the following steps to prevent and remove other accessibility barriers identified:

• SE Canada Inc., through its Human Resources Department, will assess, review, and alter (if required) policies and procedures on an as-needed basis to ensure compliance with the AODA

Design of Public Spaces

SE Canada Inc. will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces, if ever applicable.

SE Canada Inc. will put the following procedures in place to prevent service disruptions to its accessible parts of its public spaces:

• In the event of a service disruption, we will notify the public of the service disruption and alternatives available

Policy Review

SE Canada Inc. will review and update this policy at least once every five years.

• Original: January 1, 2014
• Revised: March 1, 2016
• Reviewed: August 20, 2020
• Next review: will be no later than August 20, 2025

For More Information

For more information on this accessibility plan, please contact the Canadian Human Resources Department at Canada.HR@serviceexperts.com

Accessible formats of this document are available for free upon request from:

• The Canada HR Department at Canada.HR@serviceexperts.com