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Service Experts Heating, Air Conditioning & Plumbing Reviews

Exceptional Heating, Plumbing and Air Conditioning Customer Service

At Service Experts Heating, Air Conditioning & Plumbing, we care what our customers think. Our team of skilled HVAC service techs are as dedicated to providing first-rate customer service as they are to meeting your heating, cooling and plumbing needs. But, you don’t have to take our word for it.

Some praise our reliable, professional and knowledgeable service teams. Customers also tell us they value the fast response and quality service, while others say the HVAC systems we install are still going strong many years later.

Ready to join the ranks of satisfied Service Experts Heating, Air Conditioning & Plumbing customers? Call us today to schedule an appointment for your heating, air conditioning and plumbing needs.

Customer Reviews

A1 Chesney Service Experts

Jan 04, 2026

Danait Tesfay

A1 Chesney Service Experts

Jan 04, 2026

Carlos came to our house and solved our HRV problem quickly. He was very informative and knowledgeable. Will definitely use his services again!

Cathy Lawson

A1 Chesney Service Experts

Jan 04, 2026

Carlos was very professional and got everything fixed up and running smoothly. Very happy:)

Jennifer Park

A1 Chesney Service Experts

Jan 04, 2026

The service tech , Cor gave us excellent service and courtesy!

Calvin Gabel

A1 Chesney Service Experts

Jan 03, 2026

Really appreciated the expertise and great work done by Ryley and Jeason installing our new furnaces and tankless water heater.

Ian Maddock

A1 Chesney Service Experts

Jan 03, 2026

Carlos came to check out our furnace that was acting strange. He checked the furnace thoroughly and discovered a couple things out of order. The vent was loose and sensor was built up. Carlos is very knowledgeable and easy to talk to.

Gerry Dyck

A1 Chesney Service Experts

Jan 03, 2026

Last night (Friday, Jan. 2, 2026.) at about 9 pm, my relatively new Lennox gas furnace (about 5 years old) suddenly stopped working. I then immediately called A1 Chesney and a lady answered my phone call. After I explained my furnace problem to her, she right away told me that she will send a technician to my house as early as possible in the morning on the following day (i. e. Saturday, Jan. 3, 2026. ). At around 9:30 am on Jan. 3 (Saturday), A1 Chesney’s technician Carlos arrived at my house. After spending about 1/2 hour to do a detail diagnosis on my furnace, he professionally & accurately determined the root cause of the problem with my relatively new Lennox furnace. He found out that the air inlet at the “Fresh Air Supply Pipe” that is located on the exterior wall of my house, which supplies “combustion air” to my furnace, was totally plugged up with snow & icicles. This therefore had caused the furnace not to be able to suck in the outside air to supply fresh air for its gas burner to burn the natural gas (i. e. the furnace was basically “suffocated”). After Carlos had thoroughly removed all the snow & icicles from the “air intake hole” at the bottom of the exterior “Fresh Air Supply Pipe” that supplies combustion air to the furnace, my furnace now has started to run again perfectly & also runs very smoothly. I want to thank Carlos for his very quick & prompt “service response”, very good & friendly customer service, and also his expertise & professionalism in quickly & accurately fixing my furnace problem, so that my house can now resume to have heat supply again so quickly in this rather cold weather conditions (about - 15 C). I also want to thank the lady at A1 Chesney who answered my “emergency phone call” last night. She was very helpful & cooperative, and also understood that my furnace problem was an urgent issue in such a cold weather condition. So she made sure that her technician Carlos will come to my house as early as possible in this morning. As a side note : The relatively new furnace & tankless hot water heater inside my house were supplied & installed by A1 Chesney about 5 years ago. This whole installation was very professionally & also very well done.

Dave Kwan

Service Experts Heating, Air Conditioning & Plumbing

Jan 03, 2026

On Jan. 2, 2026, after contacting Service Experts, the tech Todd came to confirm my suspicion on why my two new Lennox air handlers were not producing heat. Todd was great and professional, he answered my questions and explained things that I had asked. It was Todd that informed me Lennox might have had a shortage of the heating elements that should have been installed with my two new air handlers. I looked forward to Service Experts to return and install the two missing heating elements that my previous installer failed to disclose. Through Costco, Service Experts wasn't my original installer of the two Lennox systems, it was Cool Bear Services, one issue leads to another with my previous installer. Here is my history with them: Cool Bear Services was Costco's contracted installer on my two new completed Lennox AC systems (2 airhandlers and 2 outside AC units) installed at the end of May 2025. I didn't have a choice to choose the installer. Cool Bear Services closed permanently at the end of Oct. 2025. They were not taking any service call after Oct 2025, they will only return your message if it was a permit issue per their voice messaging. I didn't know that they had permanently closed until Dec 31, 2025, when I first attempted to use the heater for the first time after the installation. Outside temp was in low 40s, that day, so it was a bit chilly morning inside the house. Having been an homeowner for many years, I have some knowledge of AC systems and how it work and trouble shooting issues. I paid $28K later and no heat for the installation and equipment? Are you kidding Cool Bear Services? They failed to inform me at the time of installation that the two airhandlers did not have the heating elements installed, supply issue??? Cool Bear Services only checked for coolant leaks and etc. on the cooling side of the Lennox System after the installation but not the heating side. I assumed at the time that the heating elements were already installed. So fast forward to the present date, now i know why they didn't. This wasn't the first issue with Cool Bear either, they failed to switch out one of the circuit breakers to a higher amp to match the 3 ton unit, I had texted and emailed their in-home consultant about this failed inspection matter, They didn't returned my text or email. I decided to get the $18 part from Lowe's and install myself to pass on the second inspection. After the issues that I have been encountering with my current Lennox systems, Cool Bear Services closed permanenty after Oct 2025 per their website and voice mail is beyond my guess. Lesson learned make sure your installer performed both cooling and heating checks before they leave the work site. Granted we live in Florida and don't use the the heater often, make sure you have heat before hell freezes over Florida the next time when you need it.

KJake Dang

Winnipeg Supply Service Experts

Jan 03, 2026

Time was right. Work was good. Notification and picture of service employee is a good idea. All was good

Raymond Stasuik

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