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Service Experts Heating, Air Conditioning & Plumbing Reviews

Exceptional Heating, Plumbing and Air Conditioning Customer Service

At Service Experts Heating, Air Conditioning & Plumbing, we care what our customers think. Our team of skilled HVAC service techs are as dedicated to providing first-rate customer service as they are to meeting your heating, cooling and plumbing needs. But, you don’t have to take our word for it.

Some praise our reliable, professional and knowledgeable service teams. Customers also tell us they value the fast response and quality service, while others say the HVAC systems we install are still going strong many years later.

Ready to join the ranks of satisfied Service Experts Heating, Air Conditioning & Plumbing customers? Call us today to schedule an appointment for your heating, air conditioning and plumbing needs.

Customer Reviews

Rob's Albertan Service Experts

Nov 24, 2025

Callaghan did an excellent job servicing the furnace and humidifier.

Don Engen

McKinley Heating Service Experts

Nov 23, 2025

I noticed weird sweet nail polish ish smell since my furnace started to run this winter. I had been investigating all the possible causes. But I didn’t even connect this to the new AC installed by McKinley in spring this year, since now the AC is not operating in winter. One day I searched online and was told the sweet smell was very likely from refrigerant leakage of AC. I got an appointment this Tuesday and a technician showed up and told me nothing wrong with the inside unit. He still pumped out the refrigerant to the outside unit and told me that’s all he could do. But the smell was still there. I was so afraid this smell could affect the family’s health especially we have been living in such situation probably since day 1 they installed this for us. You don’t smell it until it’s heated. That’s why we didn’t noticed this until furnace provinced to work. We took a look by ourselves and noticed there was weird oil ish liquid accumulated at the bottom of the coil unit which indicating a leakage. My engineer friend told me there were at least two places insufficient welded, which are defects you could easily see with your eyes. I don’t understand why a coil with obvious defects got installed by Mckinley at my place. And why their technician came and told me nothing wrong. I consulted a professional and he confirmed this was very likely a refrigerant leakage. Even the refrigerant has been pumped out, there could be residual remaining in the coil. That’s why I still smell it. And the crack might at the one of the places insufficient welded. I was so afraid since people said online this could have healthy risks. I sent my daughter to other relatives’ places to sleep. And I called Mckinley again on Friday. They said they would prioritize this. But they could only send somebody next Wednesday, leaving us staying in this uncertain space for another 5 days. I escalated and was able to get an appt for Saturday(today) 2:00PM-4:00PM. However, nobody showed up. I talked to somebody oncall at 4:00pm. She told me she would contact the technician and let the technician call me for ETA, which didn’t happen. I called again at 5:00pm. It might be another lady - The voice was the same. But she said she didn’t talk to me earlier this afternoon. She said they never confirm time frame for weekends/after hours. She has no idea what confirmation message I had received and doesn’t know where I got it from- It sounded like she thought I was lying. She said she didn’t see any appt in the system for me. After I provided more info, she said she could see a ticket for me but no an appointment. Again, I was told she would call the technician and let the technician contact me later. Now it’s 5:40PM. I have been waiting for more than 3.5 hrs without even knowing if somebody will come today or not. Nobody has called me. I just want to get this addressed so I can bring my daughter home. We will also go to do blood work for health check. And, even it’s winter, because of this situation, I have to leave my door and windows open during day time to refresh the air. My neighbours may think I am crazy. And we wear winter jacket at home. Not sure if it’s relevant to this posting of it’s just coincidence. Right after I posted this review, I got called by a technician. Glad he will be here soon to remove the coil.

Grace

Service Experts Heating, Air Conditioning & Plumbing

Nov 23, 2025

We had service on our AirCon and did an amazing job, very respectful!

Jody Kennedy

Rob's Albertan Service Experts

Nov 23, 2025

Brandon was out and did a tremendous job!

Cathy Vermeeren

Service Experts Heating, Air Conditioning & Plumbing

Nov 23, 2025

Blake & Brian G came out on a Sunday and got my AC running again.

Tyler Bielecky

McKinley Heating Service Experts

Nov 23, 2025

I noticed weird sweet smell since my furnace started to run this winter. I had been investigating all the possible causes. But I didn’t even connect this to the new AC installed by McKinley in spring this year, since now the AC is not operating in winter. One day I searched online and was told the sweet smell was very likely from refrigerant leakage of AC. I got an appointment this Tuesday and a technician showed up and told me nothing wrong with the AC. He pumped out the refrigerant to the outside unit in case if there is a crack no more refrigerant will get into the vents. But the smell was still there. I was so afraid this smell could affect the family’s health especially we have been living in such situation probably since day 1 they installed this for us. You don’t smell it until it’s heated. That’s why we didn’t noticed this until furnace provinced to work. We took a look by ourselves and noticed there was weird oil ish liquid accumulated at the bottom of the coil unit which indicating a leakage. My engineer friend told me there were at least two places insufficient welded which may have crack- Not sure if it’s relevant. I consulted a professional and he confirmed this was very likely a refrigerant leakage. Even the refrigerant has been pumped out, there could be residual remaining in the coil. That’s why I still smell it. I was so afraid since people said this could have healthy risks. I sent my daughter to other relatives’ places to sleep. And I called Mckinley again on Friday. They said they would prioritize this. But they could only send somebody next Wednesday, leaving us staying in this uncertain space for another 5 days. I escalated and was able to get an appt for Saturday(today) 2:00PM-4:00PM. However, nobody showed up. I talked to somebody oncall at 4:00pm. She told me she would contact the technician and let the technician call me for ETA, which didn’t happen. I called again at 5:00pm. It might be another lady - The voice was the same. But she said she didn’t talk to me earlier this afternoon. She said they never confirm time frame for weekends/after hours. She has no idea what confirmation message I had received and doesn’t know where I got it from- It sounded like she thought I was lying. She said she didn’t see any appt in the system for me. After I provided more info, she said she could see a ticket for me but no appointment. Again, I was told she would call the technician and let the technician contact me later. Now it’s 5:40PM. I have been waiting for more than 3.5 hrs without even knowing if somebody will come today or not. Nobody has called me. I just want to get this addressed so I can bring my daughter home. We will also go to do blood work for health check. And, even it’s winter, because of this situation, I have to leave my door and windows open during day time to refresh the air. My neighbours may think I am crazy. And we wear winter jacket at home. Changed the rating from one star to two because a nice technician showed up later and removed the coil.

Grace

McKinley Heating Service Experts

Nov 22, 2025

Alex Y and Melchor did an awesome job in installing and clean up of the furnace and hot water tank!

James Lang

Service Experts Heating, Air Conditioning & Plumbing

Nov 22, 2025

I have a 6 month check up done regularly and it’s worth it to avoid being without AC in Miami

RICK DEL FORN

Service Experts Heating, Air Conditioning & Plumbing

Nov 22, 2025

If I could give zero stars I would. They were 90 minutes late, stayed for more than an hour trying to upsell, broke our AC then said it would have to wait until Monday. When I called the office they said it was our fault about the AC. I've been with these guys for three years and they have seriously gone downhill now. Avoid.

Joanna Sutherland

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