Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 359,646 Reviews
denise R.
denver, colorado
"Aaron was very professional and did a great job of."
ron J.
thorndale, ontario
"tech told what condition furnace is in explained what he did,"
mr wood W.
e aurora, new york
"I always get superior service from knowledgeable service techs, plus quick response to issues or problems with my A/C system."
kelly M.
edmonton, alberta
paul E.
kingston, ontario
"Declan, the sales person, was more interested in making the sale than listening to what I was saying. This was very offputting. If I was not already a customer, i would have bought from somewhere else. I made explicitly clear to Declan that I wanted detailed info about the products and services only to find out after he was here and we were on the call to review info with the central office that I had not been given all the info. This was truly a disappointment and I really don't know how he will survive in this line of work for one organization as there isnt any reason to be a repeat / return customer with him as my salesperson. I've now had multiple interactions with salespeople from ServiceExperts and not sure I would have any more if they continue like this. The techs that completed the installation were quite friendly and, overall, helpful. I wish they had cleaned their up mess a bit before leaving and I was really (REALLY) disappointed that they installed on top of a rubber mat rather than ask me if I wanted it done that way (I didnt want it done that way). Otherwise, again, they were quite friendly and, overall, helpful."
alida miller M.
kennesaw, georgia
"The technician was knowledgeable, courteous and efficient."
doug H.
jacksonville, florida
"Jose does A complete job and checks and cleans everything great job"
mo E.
fort wayne, indiana
"Great guys to work with very respectful cleaned up after they where done very professional"
elizabeth* F.
hardeeville, south carolina
"Very thorough. Very kind man. Answered all my questions."
sandra C.
kansas city, missouri
"Logan Boss is a great guy. But, after spending time in my basement, he told me that he had "never seen" the machine I have???? Neal Harris put in this "machine" years ago...replacing a 100 y.o. boiler. What I have now (since you put it in) should be in your record. Thus, a technician should be sent to my house for maintenance...knowing what he is working with. Not Logan's's the company's fault. Ridiculous! Why would Neal Harris' scheduling person send someone who has "never even seen" what I have??? I HAVE HOT WATER HEAT. YOU PUT IN THIS FURNACE. Also, my computer settings for my automatic temperatures were set incorrectly."
marvin P.
charlotte, north carolina
"always on time and John explained ever thing. Glen was also helpful about the tankless water heater ."
sandra R.
austin, texas
"Ease of making appointment. Prompt service. Impressed with technician."
steven L.
springfield, ohio
"I felt the 2 men came in predetermined to sell us a new system and gave us a negative report of our well functioning system."
mrs voss V.
niles, illinois
"Did a great job"
tracey L.
winter park, florida
"Greg is the best. I don't remember the other gentleman's name but he was great too."
angela H.
semmes, alabama
austin S.
edwardsburg, michigan
"Tried to charge me 327 dollars for a 6 dollar thermocouple. Still charged me 166 for coming out and doing nothing because I refused to pay for that part. Its pretty messed up to mark up a part that much. Im sure so many people have fallen for that and actually paid the price."
wendell B.
winter garden, florida
tammie H.
mansfield, texas
"Oscar, the service technician totally took care the issue that needed addressed at my home. Oscar also took the time to address why my thermostat kept having problems connecting to the Wi-Fi. I was always told to just call us back if it happens again. Oscar went into the attic and found that the transmitter was located near high voltage in the attic causing it to lose signal. Oscar corrected the placement of the transmitter. If I could get Oscar every time I had an issue, I would most definitely request him. Oscar provided the great customer service and professionalism Im sure Calverly wants in every employee."
mario Q.
austin, texas
"No problems with any service."
martha R.
buda, texas
frank N.
schenectady, new york
jennifer A.
burlington, ontario
"My furnace was discovered to be non operational on one day and the same day I had a sales associate come by to go over my options and the following day a crew came and installed a new unit."
ashley W.
austin, texas
"Very helpful and knowledgeable technician"
chris H.
london, ontario
"The 2 techs came in and did their job efficiently. Able to answer questions. Pleasant."
norma G.
martinez, california
"Very helpful"
mr glick G.
shreveport, louisiana
"Heater is now working well"
elisa H.
oklahoma city, oklahoma
"Very professional and quick"
jim D.
marmora, ontario
"Colin is very efficient and answers all questions very well"
peter G.
scotia, new york
"Technician knew exactly what needed to be done, and did very good work."
brad V.
eden, utah
"Rob, Zach, and Tyson installed a new furnace and AC faster than expected and everything functions perfectly."
larry S.
champaign, illinois
"Matt was organized and clean. Answered all questions."
carole T.
liverpool, new york
mr humphrey H.
nashville, tennessee
"The technician came within the appointment window. He was polite and performed his duties in a professional manner. He wore a facemask. He explained what he would do, and told the charges. I received an emailed invoice."
steve M.
louisville, kentucky
"Both men that came were friendly, courteous. Both said everything was good and reminded us to change our filter more often"
mark/jane S.
windsor, ontario
"Was able to find an error made when the furnace was put in. Apparently something was way too high. Was able to lower it to save me $$$."
mrs kotrly K.
london, ontario
sheelah L.
niskayuna, new york
daniel D.
gloversville, new york
"Arrived early and easily fix the minor problem."
dennis H.
plain city, utah
"The tech was very polite and did the job he was supposed to do."
gretchen W.
mishawaka, indiana
pat F.
gloversville, new york
"Dale and Ryan did a good job informing me about the maintenance of my boiler."
james N.
antioch, california
dan M.
ft wayne, indiana
scott F.
belle river, ontario
ms. cox C.
washington, district of columbia
mark H.
salem, virginia
cary L.
sidney, illinois
"The service experts were prompt, explained everything, and were very polite."
george H.
fort wayne, indiana
tracy H.
oklahoma city, oklahoma
"The usual hvac service we are use to is great"
dave L.
boise, idaho
"Answered every question I had"
tiffany R.
urbana, ohio
"The technicians were both very helpful and informative."
james purcell P.
albany, new york
"Prompt, same day urgent service!"
bettie P.
austin, texas
ms boyce B.
nashville, tennessee
"Very professional and Service was very efficient."
steven L.
weirsdale, florida
"Very professional and courteous installation. All safety and functional evaluations fully verified."
dan M.
ogden, utah
"Polite and efficent"
mary P.
south bend, indiana
"Right on time. Diagnosed & corrected the issue promptly."
john C.
antioch, tennessee
jean M.
hilton head island , south carolina
"John is very competent efficient and pleasant."
paul H.
birmingham, alabama
tracy S.
washington terrace, utah
"The technician, Sylvia, had been here before; she always fast and accurate! Thank you."
chuck W.
sunbury, ohio
"William was very thorough in his checking out the heating system."
mr stern S.
voorhees, new jersey
"The problem was explained and quickly rectified."
glen Q.
london, ontario
"Nick who came to do the maintenance on our units was extremely polite, courteous and took the time to explain everything to me."
mr taylor T.
raleigh, north carolina
"Tech seemed to know and worked with me regarding limited service by not coming inside for this visit."
susan R.
london, ontario
"Craig is an excellent technician. Polite & very knowledgeable"
bob B.
waterloo, ontario
cathy S.
london, ontario
debora H.
auburn, indiana
"Very efficient"
stephen F.
antioch, california
"Typically excellent service performed."
al C.
saratoga springs, new york
"very professional"
tom K.
hilliard, ohio
"Courteous and Professional."
david F.
wellington, ontario
donald M.
windsor, ontario
"Efficient and polite ."
denise H.
rochester, new hampshire
"I gave this rating due the fact 2 techs were at my home, one seemed like he didn't want to even be there, the other was fine but Im not sure why I needed two techs for a yearly maintenance. I was also told one price for the yearly maintenance, (240-250) and he replaced a valve, and I was charged 600.00. that is not ok."
kathleen M.
malta, new york
linda J.
hermitage, tennessee
"Very nice and worked quickly."
rick P.
henrico, virginia
"Service trch Brandon was great"
david A.
austin, texas
gary K.
belleville, ontario
ed B.
london, ontario
elizabeth P.
indianapolis, indiana
"Chris is phenomenal: Friendly, energetic, thorough. He managed to balance the heating to our rooms that had been out of kilter for years!"
william G.
dunbar, west virginia
betsy P.
washington, district of columbia
"Greg worked hard to get our heat back on as quickly as possible. When the necessary replacement part had not arrived at the shop on Wednesday morning he checked again later that day. By then the part had arrived but it was getting late in the day, but he came over and did the installation so we would have another night with no heat."
mrs welsher W.
boynton beach, florida
"They were very helpful"
ms knight K.
shreveport, louisiana
"the technician arrived on time and were very nice and obliging"
patrick H.
somerville, new jersey
"Very satisfied with service"
lori C.
st catharines, ontario
trudy F.
austin, texas
joseph S.
nashville, tennessee
"I am satisfied with Jeffery. His work is the reason I am doing business with Donelson."
alfred M.
west chester, pennsylvania
"problem not solved - did not receive call back next day as promised - called another company - they came and solved problem within 15 minutes"
teresa M.
austin, texas
larry H.
waldorf, maryland
"The job was not completed and the product was not as promised."
gary D.
scotia, new york
mr hovermale H.
sandy, utah
"Val is very professional and personable. He is an excellent reflection on your company."
gary E.
schaumburg, illinois
"Came 3 hours late, did not check the thermostat or provided recommendations for setting of the humidifier"
mrs siegert S.
jupiter, florida
jack G.
grove city, ohio
"Tech was on time. Explained what he was doing."
joel B.
columbus, ohio
"The technician arrived on time, worked quickly and made sure that all of our questions were answered."
richard M.
urbana, illinois
"He was nice and professional."
tony P.
fanwood, new jersey
"I love the Fras-Air service employees. They are very courteous and respectful."
tamera M.
tulsa, oklahoma
"Matt and Jason were extremely competent and kind."
marge C.
ocala, florida
"Technician was very helpful explaining everything he was doing."
larry E.
longwood, florida
"You supposedly had my information from Westbrook and that was not true"
stewart P.
windsor, ontario
"All aspects performed well"
sharron W.
burlington, ontario
"Helge is always pleasant, & is willing to answer Any questions I have to ask if he is able. Never leaves a mess. Checks off everything . Very trustworthy."
david C.
marlton, new jersey
"I think that the service experts in Berlin , nj. Do an outstanding job. A loyal customer since 1999."
linda T.
snellville, georgia
"Appt. time was 12-2. Tech arrived around 2:45"
margaret (rntl) (.
salt lake city, utah
"Came out quickly and fixed the problem"
mr weissman W.
kendall, florida
"For the first time in over 10 years the guy did not vacuum out the tubes to my internal pump. I am disgusted and am never using you again after my contract runs out"
miriam C.
coral springs, florida
"Arrived on time, did what was necessary for maintenance, wore a mask as requested -- the usual very good service we have had from Service Experts for years, which is why we continue to use this company."
ron N.
pacheco, california
"Prompt and very efficient service.."
inez L.
fleming island, florida
jim C.
pflugerville, texas
"Tech did a good job."
john T.
rr 3 tweed., ontario
"We were amazed how quickly Mark found the problem in our new propane fire place. It has been an issue for awhile......... Sorry we didn!t have him before."
shawna K.
boulder, colorado
"I'll trust that everything was checked thoroughly, though there was very little interaction regarding specifics checked or whether they were close to spec or not. Normally techs voluntarily put on booties when entering to protect carpets, but I had to ask John to do this. Both my furnace and humidifier were turned way up to test (totally fine) but were not turned back down to where they were, so when I got home later in the day my house felt like a steam room. I've already been weighing the benefits of the yearly maintenance contract and will likely not renew - not just because of this visit."
louis H.
cincinnati, ohio
"I have been with you since we moved here in 1991 and I have never had a problem with the service."
doris D.
cicero, new york
"Justin is a very diligent technician and attends to every detail in performing the maintenance services."
andrew L.
goshen, indiana
mrs berlovan B.
windsor, ontario
alan B.
marietta, georgia
"Joe and Abdallah explained everything that was going on with my furnace. They also pointed out issues with my water heater."
mrs scheff S.
boca raton, florida
buddy H.
lenoir city, tennessee
"Jimmy was FANTASTIC"
john M.
littleton, colorado
"They were very efficient, and told me all I need to know about the condition of my system and water heater."
michael E.
eagle, idaho
"It took multiple visits to resolve a code issue that could have been avoided if the installer had done things differently. A transformer burned up and two transformers had to be installed to fix the issue."
katharine F.
durham, new hampshire
"I was called before the service person came, he wore a mask and introduced himself."
grant G.
belle river, ontario
gloria S.
waldorf, maryland
gerald L.
meridian, idaho
"Wanted to schedule an appointment 4 days out when the tech knew the heater wasn't working. 2 years old and the heater doesn't work without a cleaning.? What kind of equipment has issues 2 years in. Highly disappointed!"
andy L.
ft wayne, indiana
ben B.
north ogden, utah
bill R.
columbia station, ohio
"Service technician was very nice and knowledgeable"
joesph G.
farley, missouri
"On time, feedback on procedure"
robert ford F.
charleston, south carolina
"The technician, Danny, was very cordial and knowledgeable about the system. He spent time informing me of various issues."
linda C.
north royalton, ohio
"They fixed the problem, and were very nice."
rey B.
brookeville, maryland
"Carlos provides extra service"
bret M.
charlotte, north carolina
"The two guys on Weds did a fine job servicing but forgot to turn the breaker on for the condenser outside so downstairs didnt heat. Thank goodness Trina was able to come Thursday and figure that out so we had heat."
virginia W.
columbia, south carolina
"Frank was courteous and very efficient."
judy G.
rockville, maryland
robin N.
concord, california
"Jason was very polite and seemed to know his business very well. He took time to check the system and the vents in the house."
william M.
bluffton, south carolina
"Knowledgable, friendly and a willingness to answer any questions"
maureen D.
winnipeg, manitoba
robert B.
london, ontario
"On time clear review of job completed"
debra R.
point pleasant, west virginia
"The office called me and let me know the part was in and to schedule the installation. I did not have to deal with the call cent"
jane M.
warners, new york
sandra B.
fort worth, texas
"Caring, wonderful personality, very efficient."
ms parker P.
nashville, tennessee
"They was on time"
jerry L.
antioch, california
"Technician was very professional and thorough."
reginald P.
delmar, new york
"Timely efficient and courteous"
mr sigel S.
raleigh, north carolina
"Efficient, knowledgeable, personable"
tony G.
austin, texas
joyce M.
lexington, south carolina
"They were fast and did a good job."
mr button B.
urbana, illinois
vicky W.
lees summit, missouri
ms smith S.
symrna, tennessee
betsy J.
atlanta, georgia
"Robbie was responsive, knowledgeable, professional and quick with his service. I can praise him enough."
abigail F.
austin, texas
thomas Y.
amsterdam, new york
"I never give a 10"
cathie K.
edmonton, alberta
"Technician was very efficient"
kimberly R.
west jordan, utah
"The two gentlemen that came to my home were very informative and nice along with being very professional. They knew what they were doing!!!"
mr cunnington C.
tolono, illinois
jill R.
south bend, indiana
"Been clients of this company for years."
emily M.
silver springs, florida
"I do not need a new unit. I need the wires and box to AC unit replaced. They quoted me 10 gs. Lazy workers are not ok. I dont appreciate being lied to or because the tech gets money to sell he offers the things I dont need to get money in pocket."
jeffrey S.
cazenovia, new york
david K.
oak grove, missouri
"Logan did a great job . Thank you."
elnora H.
edmonton, alberta
"on time, pleasant technician, seemed to know what he was doing,"
don R.
highland heights, ohio
"Dwayne was able to fix what Alonso did not catch Thankfully he caught things in time. I appreciated his honesty and integrity."
ms aiken A.
wendell, north carolina
mr allbritton A.
richland, mississippi
david M.
arlington heights, illinois
"Instead of replacing the part I called about the tech and sales guy spent most of the time trying to convince me to buy a new furnace. I didnt see any real work being done other than an inspection, but yet I was charged $180"
charles M.
springfield, ohio
"My service was fast it was thorough and solved a number of related problems."
jim T.
boise, idaho
dave Y.
baden, ontario
mr genest G.
raleigh, north carolina
"The service was not performed because the technician needed to order a part. I am waiting for the revisit to finish the job asap."
sue P.
clearfield, utah
steven S.
ballston lake, new york
"Excellent service and excellent communication on what was done."
michael G.
clifton park, new york
"Everything went great and technician provided tips to keep the system running well."
charles K.
accokeek, maryland
mr cherami C.
callawassie, south carolina
earl H.
fort lauderdale, florida
bill B.
edmonton, alberta
"Professional service"
charles A.
calgary, alberta
sandra M.
white plains, maryland
"Arrived early, completed job, and was very professional"
edward M.
arlington, texas
"Quick service and great communication."
dave K.
lenexa, kansas
"Thorough as usual"
brian W.
longmont, colorado
"The were great an knowledgeable very thorough"
steve F.
decatur, georgia
"Technician was very polite, and masked. Also showed me what he did, and taped up some gaps in ductwork."
richard W.
schenectady, new york
"Everything was smooth and efficient."
betty W.
london, ontario
"The tech was very pleasant & knowledgeable. Arrived within the appointment window & called 15 minutes before arriving."
cole M.
austin, texas
"was a little late, but did excellent work when o site"
g william C.
fergus, ontario
"Ery competent, advised about potential problem"
roy C.
palm bay, florida
james M.
tyrone, georgia
alen T.
basking ridge, new jersey
helen N.
lenexa, kansas
"Did all I expected him to do."
lorraine A.
trenton, ontario
michael W.
berwick, maine
debra N.
west dundee, illinois
"I was very satisfied with the technician sent to service my furnace. However, being a customer who prepays for my service, I was told that I would have priority service. However I had to wait over a month to get this service. That is much longer that I have had to do in the past and is very inconvenient."
diane P.
scotia, new york
galen D.
woodland hills, utah
claybell matthew M.
landover, maryland
mildred W.
south bend, indiana
david W.
albany, new york
"Good professional service"
carole r.
branchville, new jersey
larry B.
dayton, ohio
mr heym H.
west chester, pennsylvania
marie H.
hillsborough, new jersey
"The technicians were excellent and vert professional."
richard L.
concord, california
"through fast"
kara P.
indianapolis, indiana
jerry C.
dayton, ohio
"Youre tech was fine, but your continued pushing of your service contract and trip charge (99.00) forces me to use another company."
nancee L.
austin, texas
"Service was efficient and on time. Jerry did a great job."
robert H.
norman, oklahoma
allan pazder P.
edmonton, alberta
robert J.
bonita springs, florida
ms kunzelman K.
cary, north carolina
"The plumber who came to my house was very polite and did an excellent job."
mr nordgren N.
raleigh, north carolina
"Very thorough work"
mr jones J.
pinehurst, north carolina
"Matthew was very thorough and fine-tuned both of our heat pumps. He showed us pictures of bio-growth in the xp-25 unit which we will be taking care of. He was very courteous, knowledgeable and respectful of our home--he did an excellent job."
janice S.
dayton, ohio
"Serviceman was knowledgeable, professional and efficient. Explained everything to me."
antonia P.
fayetteville, new york
"No one is perfect"
connie clark C.
syracuse, new york
beulah b.
springfield, ohio
dave B.
london, ontario
"work done well and quickly"
ken K.
windsor, ontario
"Shelby was great. Knowledgeable, friendly and courteous."
frank F.
burlington, ontario
pat W.
fincastle, virginia
"Problem solved quickly and effectively"
sherri H.
south bend, indiana
jesse W.
pflugerville, texas
"attention paid to detail and explained what was going on"
mr tucker T.
nashville, tennessee
"Service plan. You service my units for the last 5 years, you come out to check a problem charge ongoing customer 99 dallors service fee, n then check my unit n call it a diagnostic check outside 4 mins then charge 70 more dollars total off 177 just to say you need a part may take 4 to 6 weeks, come on man n charge me 2100 n that's not the the final payment, call another company I told them what happen n what was going on they charge 85, to come out period, ordered the part n wait 20 working days 1800.00 no more other charges expecte Nor pending"
thomas G.
coatesville, pennsylvania
"Technician is very knowledgeable."
martha V.
waxahachie, texas
"On time, efficient, friendly, knowledgeable -- and we appreciate those characteristics in those who come into our home to inspect or service some element of our home."
bala V.
concord, california
dave F.
branchburg, new jersey
"Technician was very helpful"
karen C.
austin, texas
"We let Strand know instantly we were dissatisfied with the recent maintenance check. We called the office, were given Anthonys name and number, called and spoke with him three times, and have yet to be given any attention to our problem."
nancy A.
edmonton, alberta
"Technician was knowledgeable and polite"
brian K.
edmonton, alberta
"Does anyone ever get a 10? LOL did 9 then changed to 10"
krista L.
fairfield, ohio
"Tech was great and took his time, very professional"
carol R.
martinsville, new jersey
"Kerry realized that the humidifier needed new pads and got it running correctly. He was very helpful and courteous."
janis B.
oakville, ontario
victor M.
springfield, ohio
"Great Technician who arrived on time, which is rare in todays environment. To be honest, this is our 3rd unit installed by Stevenson. The 1st one & so far this unit is great, However, the 2nd unit was a lemon from installation with leaks & after years of the AC that couldnt cool & prematurely failed with 3rd unit in 24 years, while neighbors are on 2nd one. I looked forward to the replacement. After many technical discussions with service people, the AC unit was finally determined to be undersized. This new unit cools the home as the inital unit did regardless of settling of insulation or duckwork leakage that was discussed as a possible reasons on units two poor performance."
lee R.
hoover, alabama
paul P.
old hickory, tennessee
michael B.
cabin john, maryland
"Arrived on time. Friendly and efficient."
mr harper H.
raleigh, north carolina
"Matthew Nichols was on time for the appointment-----he was very professional but friendly----he did a very good job----I hope he's the Technician for my next appointment---"
paul D.
bremen, indiana
"Joel Worthington, the service rep, did a thorough inspection of our furnace, as usual."
ms fox F.
voorhees, new jersey
"pleasant, knowledgeable, on time!"
randi T.
nashville, tennessee
"All of the staff were incredibly nice, considerate, and professional."
judy D.
walnut creek, california
"Service person was excellent. Courteous, answered questions, informative, on time."
lori N.
flemington, new jersey
"Technicians were on time, neat and diagnosed the problem."
maria P.
windsor, ontario
"Very respectful , friendly, efficient Staff"
chris D.
wendell, north carolina
"The technician was on time, courteous, and professional He explain what he was doing, what he found, and the available options,"
jeff K.
cincinnati, ohio
mariann R.
broomfield, colorado
"Aaron was very professional and knowledgeable"
james H.
hermitage, tennessee
"good tech very helpful ??"
donna G.
beavercreek, ohio
"Did their job.dont expect anything less if they are in my home!"
larry K.
brandon, mississippi
"Service techs were very friendly and helpful"
herman B.
alexandria, virginia
"Great presentation. Very easy to understand,very knowledgeable Professional"
katherine W.
pflugerville, texas
shawn M.
calgary, alberta
"He seems to have fixed the whistling problem. That's all we wanted."
philip H.
loudonville, new york
"very personable and knowledgeable easy to talk with"
derek M.
park ridge, illinois
"Your representative, Miguel Herrera, did a first class job and was very pleasant to deal with, answering all our questions. We will request him again for our next service."
david J.
murray, utah
hefin J.
taylorsville, utah
mr rasmussen R.
raleigh, north carolina
"Richard was on time and knew his job."
julie C.
south bend, indiana
mr. murray M.
palm beach gardens, florida
"Technician was on time and was very polite and courteous. He was very professional in making sure the service was completed to the customers satisfaction."
cheryl I.
tucker, georgia
"The technician was great. Explained everything and made suggestions"
mr anderson A.
raleigh, north carolina
mr kratzer K.
minden, louisiana
james H.
cary, north carolina
fred B.
dayton, ohio
bruce M.
glen gardner, new jersey
"SE-guy stopped by as planned and worked to remove the problem alerts from the Lennox smart thermostat. Was able to delete it but suggested that if it returned, to call for service."
susan C.
oakville, ontario
mrs paton P.
downingtown, pennsylvania
"He did a very thorough job and couldnt have been more helpful!"
jim M.
gloversville, new york
"No matter the problem, your repair techs are the most knowledgeable of any I have used in the past. The arrive, assess the problem, check to make sure , then get the part and replace it. Quickly and very efficiently."
gordon C.
broken arrow, oklahoma
pamela K.
manlius, new york
"He seemed unsure about what to do."
david K.
tulsa, oklahoma
"Good and prompt service with a understandable explanation of the work that was done."
soren S.
edmonton, alberta
"Tech was very polite and professional"
peter W.
rincon, georgia
"He was extremely courteous and friendly. Answered my questions easily"
ken B.
frisco, texas
betty winstone W.
london, ontario
"Always very informative"
joan M.
bonita springs, florida
"Technician arrived on time, finished the job promptly and very neatly. He was altogether good to deal with."
tim M.
miamisburg, ohio
"Same day service, technician was really friendly and helpful"
mrs moore M.
winnipeg, manitoba
"The job was done very fast and efficient. Mark was very pleasant to talk to."
chris S.
scotia, new york
"Technician was well prepared and worked with me to come up with a reasonable solution to my problem and completed the task before noon."
dr schutt S.
champaign, illinois
"technician was new, but seemed knowledgeable."
arnold W.
london, ontario
"Initial thermstat was faulty and as a result had to be replaced. System did not fully work until two weeks after initial installation. Communication poor between office and tradespeople on site. We often were left in the dark as to what was happening. Salesperson misinformed us as to how the heat pump/furnace would work in practice and gave us the impression it would do most of the heating during low hydro rates except for the coldest part of the winter. No one properly explained how the system actually works in practice. It was only after I made inquiries to BKR that I got a comprehensive and easily understandable explanation.(we have been infomed that heat pump will only work above 4.2 C during lowest hydro rates). Failure to expain this properly has been very stressful for us/"
janice S.
norman, oklahoma
richard Y.
albany, new york
"he did not just inform me but stayed there and listened to what i was saying"
john W.
calgary, alberta
"Not sure if my humidifier is part of this process but I would have liked it checked. The tech last year did and changed it."
frank P.
amsterdam, new york
peter V.
bridgewater, new jersey
"Technician was diligent in doing the service and communicated very well about what he was doing and the status of the system."
brian C.
sherwood park, alberta
mr schaefer S.
palm beach gardens, florida
"Tech fixed the problem and explained things well"
brandy D.
loudon, tennessee
bill&janet M.
huntington, west virginia
"On time, courteous helpful"
stephen S.
guelph, ontario
"The Service Technician did an excellent job and he completed everything in a timely manner. His work was well done!"
elliston W.
hampton, georgia
"Very professional"
mrs dickieson D.
winnipeg, manitoba
jeff G.
arcadia, oklahoma
"He did not rush, but checked the furnaces thoroughly, and explained things to Jeff."
karen G.
ft wayne, indiana
"Brad was great! So polite. Answered questions, knowledgeable too."
terry M.
pearl, mississippi
"Alex, the servicer, did an excellent job. He was very knowledgeable, honest, friendly and professional."
russell K.
madbury, new hampshire
"Friendly, expertise, timely"
felix A.
longmont, colorado
"Your employee was kind and did the work pretty quickly"
richard D.
olathe, kansas
"He arrived on time, did what he needed to do, gave me a report and answered a question I had about the humidifier."
helena U.
mt pleasant, south carolina
gail P.
brookfield, new hampshire
"Ted is, as usual so very professional , through and efficient. Appreciate the service as scheduled , phone call before arrival etc. ,"
eddie P.
richland, mississippi
thomas M.
schenectady, new york
mr toth T.
west palm beach, florida
thomas M.
centerville, ohio
"Knowledgeable technician"
primco L.
edmonton, alberta
"Overall great service IAN WAS OUTSTANDING!!! 10/10 SERVICE!"
hope K.
hooper, utah
"Both were so friendly and happy!"
william K.
albany, new york
"The plumber did the job well, and efficiently. He listened to this customer on first looking at the old house quirks, and worked around these as agreed. The appointment was arranged easily, and was available reasonably soon after requesting it."
fred L.
shreveport, louisiana
iva B.
roanoke, virginia
"Friendly and informative"
reg M.
rockwood, ontario
"Our working relationship with Russ the technician has been great for at least 10 years. He does everything he can to provide advice and help with our furnace and ac needs."
jules M.
shreveport, louisiana
marie S.
whitehouse station, new jersey
"The technician was pleasant, competent & happy to answer any questions."
john G.
san antonio, texas
marla J.
ft wayne, indiana
"Called prior, showed up on time, handled and explained the issue and discussed/answered additional questions. Much better than the spring service."
desiree H.
glenpool, oklahoma
"I received thorough evaluation and prompt, competent service"
tim S.
ft wayne, indiana
"Your guys were good and diagnosed my problem. However the proposed replacement is just too expensive. I found another solution for 1/3 the cost."
leslie L.
corbyville, ontario
"Gerald was very knowledgeable and professional and provided us with excellent service."
pamela S.
delmar, new york
"The gentleman arrived on time and did his job well."
ed F.
mt juliet, tennessee
"Technician was knowledgeable and efficient."
alex M.
kitchener, ontario
ted H.
south bend, indiana
"They dealt with my furnace issue most satisfactorily and I know the furnace will continue to be of good service when I am away in December."
carol P.
longmont, colorado
"He found that at a previous visit that they had not turned the water on, he did and that solved my problem!"
jim B.
marietta, georgia
lewis B.
columbia, south carolina
greg S.
doylestown, ohio
joan U.
buffalo, new york
"Polite and efficient."
mrs hernandez H.
palm beach gardens, florida
ann D.
indianapolis, indiana
"DJ was my technician. He was VERY polite and professional. Outstanding!"
audrey M.
dawsonville, georgia
"very nice right on time professional ."
sheila P.
burlington, ontario
sherry M.
fort wayne, indiana
"The gentleman who came in to maintenance did a good job and was very professional."
glenda S.
atlanta, georgia
"Stephen did a fine job."
ms tackett T.
del city, oklahoma
"Great customer service"
paul S.
vergil, illinois
"JT was polite and knowledgable. Not only did he do a thorough service check, he promptly got to the cause of our noisy furnace problem. Service Experts should feel lucky to have him on their team."
mr kurtz K.
voorhees, new jersey
"the service person was punctual, knowledgeable, and professional"
greg A.
charleston, west virginia
"Adam was prompt with scheduling and arrival time. He managed to troubleshoot the problem and had everything working in no time."
craig K.
south jordan, utah
"Took 4-6 weeks to book an appointment, arrival was 40 minutes after appointment window."
john C.
bolton landing, new york
"Appeared to me technician did a very thorough job, cleaning , checking, and replacing."
jennifer S.
lawrence, indiana
"Timely and professional"
john howell H.
austin, texas
"Technician was knowledgeable, laid out options for handling the problem."
joanne S.
brigham city, utah
robin R.
oakland park, florida
"Mike is professional and thorough."
jack S.
overland park, kansas
"Technicians called when on the way, and were early."
lloyd L.
milton, ontario
"Great on time service, very through"
sarah G.
roy, utah
"Very knowledgeable and professional technician. He also explained everything he was doing."
mr robinson R.
oklahoma city, oklahoma
sherral S.
oklahoma city, oklahoma
judith B.
reynoldsburg, ohio
"Always aa great service experience."
jaime C.
kansas city, missouri
oleg U.
winnipeg, manitoba
dana D.
rock city falls, new york
"Quality job done in 10 minutes. Tech. was professional and courteous. Very happy with all involved so far."
ann P.
oakville, ontario
hazel T.
garner, north carolina
sharilee R.
plain city, utah
"The young man who assisted me was very polite and accommodating of my needs and requests."
gregory K.
amsterdam, new york
"Timely professional and masterful"
mr ortiz O.
orlando, florida
mr menkes M.
richmond, virginia
"Same day service. He knew exactly what to do and did so quickly and effectively."
robert L.
edmonton, alberta
"he was quick and did a good job."
lyndsey S.
eagle, idaho
janet K.
yulee, florida
"I would usually give the company a 10. At this particular visit the technician had a salesman with him Who was trying to sell the advantage plan and that kind of turned me off!!"
ms brunette B.
rantoul, illinois
"Knowledgeable and pleasant. Listened to my concerns and offered solutions."
nancy R.
saratoga springs, new york
dustin W.
st. albert, alberta
claristeen R.
raleigh, north carolina
barbara J.
tulsa, oklahoma
ms lino L.
nashville, tennessee
"Guy seemed very thorough"
david M.
charleston, west virginia
"he took time to explain what was taking place"
mark B.
troy, new york
"Customer Service & Technician we're excellent to deal with."
richard W.
washington, district of columbia
"Very prompt, very professional and helpful"
tom I.
calgary, alberta
"Service Tech was very polite and efficient."
susan W.
slingerland, new york
"I was able to schedule an appointment the same day I called. The salesman was on time, professional, courteous and easy to discuss options with."
dorothy H.
decatur, georgia
"Very pleasant n friendly"
kathy B.
ballston lake, new york
"Tech was very efficient and professional"
edward O.
syracuse, new york
"Came early, were quick and efficient, polite, And provided good information."
jorge B.
boulder, colorado
yolanda M.
indianapolis, indiana
gloria harris H.
falls church, virginia
karen K.
sandy, utah
"Everything went well."
giulia F.
st catharines, ontario
"Mike Maclean was professional and efficient."
diane C.
albany, new york
"My technician was very polite and helpful."
margaret hopkins H.
louisburg, north carolina
steve B.
ft wayne, indiana
"On time, courteous, respectful of property, fast, efficient, knowledgeable."
jonathan R.
schenectady, new york
"The technician was polite, communicative, skilled, and knowledgeable"