Service Experts Heating & Air Conditioning Reviews

"Josh did an excellent job , he was very knowledgeable and answered my questions for my satisfaction! Please send josh for my future service callas. Thanks."

"Ron was very thorough and checked the input pipe and found leaves in it. To my knowledge, no tech has done that."

"The technician was prompt and very professional"

"your tech messed up one of the overhead compartment covers in the master bath and worse yet failed to notify us of the problem - we noticed it a day later. It is a certainty that he caused the problem as no one else accesses the hatch"

"He was very polite, wore a mask and made sure he covered his shoes before he came in my house. He went right to work doing what he needed to do to service the furnace. He was quick, nice and very efficient!"

"Easy to schedule and always have a courteous, competent technician arrive to do our inspection."

"After an unforgivable start, including an impossibly hot, sleepless night which also included a number of promises that were not kept, and forthright action by manager Richard, Winston entered the picture and our problem immediately began to get better. As long time customers, we are very pleased, after the earlier misfires, the problem was solved. We thank both Richard and Winston for turning a first rate disaster into a very satisfactory result. Thanks to both of you!! Sue and Dick"

"Friendly and efficient"

"Ver professional"

"I am always very happy with all the technicians--courteous, respectful and punctual. This also applies to the office personnel."

"on time, polite, personable, efficient"

"The technician was very professional and Im great full when she found a gas leak."

"The service person showed up on time and explained everything he was doing and was very professional about his work."

"The Tech explained many things about my furnace and water heater."

"I didnt watch the tune up but I assume everything on the checklist was tested properly"

"Perfect"

"Quick and professional"

"Robert noted on his first visit that our faucet was completely rotted under the sink. He did not charge us then recommended a plumbing supply store. We got the new faucet and he installed it at the price he had quoted. Service was quick and excellent."

"Ryan was very polite, personable, and professional and explained what he had done in easy to understand terms. He listened well (my husband's comment) and we both very much appreciated that he connected/re-set our humidifier system and hose - not necessarily part of the furnace call. We also appreciated that he wore a mask even though we were a bit pre-occupied with other things and didn't get around to putting on masks ourselves."

"System was serviced but apparently the duct work needs replacement"

"He was very nice & & answered questions I asked. Plus he gave us helpful tips about using our Nedt thermostat"

"We have had Becht/Givens servicing our a/c equipment for nearly 30 years. We have never been disappointed. Just like on this heating checkup it was discovered our blower fan motor's capacitor was getting weak. It was brought to our attention and replaced while the technician was here. Thanks you all!"

"John was very helpful and gave me some advise on making sure clothes washer went thu rinse cycle to clear any line problems after he installed a new water heater"

"Matt was very thorough in assessing a potential leak in my water line and in fixing my other plumbing issues."

"Michel was very courteous and respectful of our house. He often explained what he was doing and why he was doing it. I believe he did everything that was needed to prepare our units for the heating season."

"He was very knowledgeable , did a great job and answered all my questions."

"Customer Service Oriented Service Techs from EverReady"

"the Tech was very polite, did his job, told me what problems I had and sent an estimate of cost to repair to me."

"He was late and did not call. He was on a personal cell call the entire time. He did not follow up with the quote we asked for."

"Technician was on time and he explained what he was doing and what I needed to do to keep the unit functioning properly."

"Excellent !"

"Called ahead of time, showed up on time. Ron appeared knowledgeable about his work he was efficient and friendly. It was a pleasure doing business with him."

"Got the job done and answered my questions"

"Technician who came the first day was unable to complete the job due to lack of spare parts. However when Graham arrived the next morning we knew everything would be fine, and it was."

"They explained what they were doing and showed up within the time frame appointed. They listened to my concerns and showed me the ultra violet light that needed to be replaced."

"On time arrival, very professional, explained the furnace maint they performed & left us with good info to review before deciding on furnace & AC replacement. Kevin has been our semi- annual maint guy before, & we find him very friendly & knowledgeable."

"Jesse was a great technician"

"Service technician had been here for several prior system checkups. So he knew where to go and what to do. He was quick and efficient. Also a nice guy."

"We knew that the last visitor reminded us that the bulbs needed changing soon. Kevin said we had 2 more months on the old ones and ordered more to be changed at a later date. I was pleased he was"johnny on the spot" to remind us. You are great people, thank you!"

"Technician quickly diagnosed the issue and provided solution."

"Everything done efficiently and as promised, all in one day."

"H3 was very knowledgeable and courteous."

"Nothing to complain about, and Zach represents you well. What else can I say...."

"Was told we need a new hot water heater and boiler and that someone would get back to us on Monday (9/21) with details.This is the second time we have made this inquiry and been told someone would get back to us...Do you not want our business/"

"Strand has been my service provider for over 10 yrs I was pretty shocked at how badly my review was this time... and to think of total replacement especially when not having any problems... still reviewing all info provided"

"My concerns were addressed and solved."

"Friendly fast service"

"The technician was competent and friendly."

"He accomplish what was required; even thought being given the wrong filter."

"Efficient tune up of furnace. Answered questions about our furnace."

"Carlos arrived before my scheduled appointment time , which is great. Took off his shoes to keep from tracking in mud as it was raining. Wore a mask and promptly went to work."

"Desmond was a great communicator. He was respectful of our home. He wore a mask and foot coverings. Grateful for his respect for our home and my family,"

"I was very satisfied with work not results."

"Jamie was efficient and did a good job."

"Under the Covid situation, the service was conducted with a minimal contact, which we appreciate."

"Thorough and explained everything. Have good recommendations."

"Level of service."

"Excellent responsiveness and service. Took the time to teach me about icomfort and the Unit."

"The staff was very professional and did a great joy servicing our system making sure all my concerns and questions were answered."

"Technician was respectful and friendly. Explained current condition of the system and answered all questions."

"Very professional, did his job and gave explanations as needed"

"Did not include air purifier. Told to forget it."

"Ray was very knowledgeable, professional and efficient. Excellent representative of your company."

"On time , neat, very good information ,wore mask and cordial. Zack previously did our a/c tune up this summer."

"Professional, well-trained friendly people!"

"Timely response, found problem and fixed quickly."

"A/C wasnt working and they had it fixed after 3-4 hours after reported"

"Technicians were very professional, explained what they were doing clearly and cleaned up after themselves."

"Thorough communication and professional execution of the work and fees associated with our service call"

"Friendly, efficient, knowledgeable technicians. Careful when they came in and made sure they were respectful of my home and cleaned up."

"Service call made on 9/17/2020 due to A/C not cooling, replacement converter needed. Part is under warranty (I have 10 yr warranty on this Lennox system purchased from Service Experts). I have also purchased annual maintenance agreement with Service Experts, so labor charge does not apply. However ROGER insisted a CHARGE of $116 be paid to cover backroom costs for warranty paperwork and restocking of the converter. I was NOT PROVIDED A RECEIPT. I have been requesting a detailed receipt (Roger, Sue, Andrea and Crystal and Holly) during the 5 following days since service, with NO RESOLVE. Raul (tech) was polite & quick to diagnose the cooling problem. But upon replacing the converter & closing the outside panel cover to the A/C, I pointed out to Raul the loud rattle that occurs when the system kicks on. Raul shrugged and left. -- PLEASE PROVIDE: DETAILED RECEIPT, RECONSIDERATION and REVERSE IMPROPER $116 CHARGE AND FIX OF RATTLE."

"The tech was very polite and very easy to talk with. He seemed to want to help me and explained in detail what was going on with my furnace."

"The problem is with Xfinity"

"JC is very thorough!"

"Jack took care of the issue that should have been taken care of in July when a different tech. was here for the same issue."

"Requested tech did not come. ??? Only inspected furnace but in previous years also checked a/c. Has there been a change in service provided??"

"Service person was very knowledgeable and friendly."

"prompt, courteous service"

"They presented themselves as friendly, personable, and professional. The inspection exceeded my expectation. After the in inspection they made me aware of 3 issues that may need attention (repair) in the future."

"Machel is wonderful. I trust him completely"

"Knowledge, professionalism, and thoroughness"

"on time, courteous, and thorough."

"I didn't think the technicians spent adequate time servicing my unit. It appears their was more time spent writing the inspection report in the vehicle than actively servicing my unit. Especially since the report was "check this box or that box".,"

"Work completed quickly and professionally. The Techican explained everything he did"

"Earlier than scheduled time extremely pleasant and professional and provided tips for next summer"

"Ira called just before arriving, followed health protocol, and kept me informed of what he was doing, He was courteous, efficient, and answered all my questions."

"Tech was very polite, explained fully."

"Timely, knowledgeable, helpful and efficient service"

"Schedule, confirmed, MSG technician on his way! Perfect!"

"Because they did service and couldn't detect that something was going bad after servicing twice per year. For such a big company, why is it one has to wait over two weeks to get a spare par?. Not satisfied with the wait time."

"arrived on time did good and thorough check, paid good attention"

"The technician changed the filters and checked the operation of the furnace. He found a minor problem and explained to me that it could grow if not attended to in the future. Your technicians are always friendly and personable."

"Prompt, courteous and professional"

"Tim did an excellent job, very courteous very professional..."

"Steve always try to prevent problems down the road for me. He will explain technical information to me until I understood and satisfy!"

"The team of 2 - technician and residential sales consultant - were very thorough, answered all my questions and were helpful in solving a minor problem,"

"Friendly expert service"

"Excellent serviceman"

"Tim was informative and did great work."

"Great and friendly service"

"the technician is one I have before and she is excellent...very knowledgeable, efficient and friendly."

"John is first class- courteous, competent and thorough."

"Very conscientious about Covid, plumbing problem, explained thoroughly and made sure I didn't have any questions."

"Great job and went out of his way to get it done right."

"GREAT WORK"

"Very knowledgeable and personable sales rep."

"Dean is always so meticulous with the checkups."

"We have had Mike come to the home for years and he knows the furnace and air conditioner. He is always a pleasure to see him and he knows his stuff and does good work."

"He was friendly, efficient and gave me tip a couple of tips on saving money and energy consumption. Plus when I asked if I could renew my annual service contract early and receive a discount he gladly agreed to handle it. All great things when you don't have a job."

"Technician came at appointment time, but did not call ahead. Diagnosed problem, but will need new motor for blower to fix, and Service Experts does not have that part in stock, and no estimate of when it would be available could be provided. Technician competent, polite, but it was disappointing that the AC could not be fixed."

"Tech was friendly and he got right to work. He wore mask and foot covering"

"Because he always performs a great job and is courteous"

"The technician was late and I called your office to see what had happened. However, I believe he is new. He was very nice and courteous"

"He did a great job.....give him a pay raise!"

"Professional service, promptness,courteous treatment"

"Technician was knowledgeable and professional and didn't try to sell us something we didn't need."

"Always great service"

"Since there was no real issue with my water heater the technical didn't charge me for the service. That's good customer service. Will use you again when I need to do my annual maintenance."

"Jake and Josh explained eveyrthing they did"

"Super prompt. Very thorough"

"Knowledgeable professional service and very polite"

"Sales and Techs were very efficient and answered any questions I had."

"To be kind the tech was in need of some more training. We have been very happy with Levy and assume this was a one of"

"Easy to get an appointment. Tech came on time and quickly solved the problem."

"The previous service agent did a poor job checking the return filters and told we our pressure was a bad ratio and needed a new valve. The truth is the pressure differentiation likely was from filthy filter. They have never checked the filter in the previous service calls also."

"Julio did a great job. Seems very thorough and transparent with what he was doing."

"I thought service was very good- always room for improvement. My previous service/maintenance included a thermocoupler - I had to ask for them and they were initially not included"

"The technitions have the equipment in top running shape and give very good updates as what I need to do"

"The guys did a good job of checking out the new furnace. They were knowledgeable Professional and friendly. The only reason I did not give them a 10 is that they wanted to sell me a surge protector for the furnace. I am on the plan where I am basically leasing the furnace, it is not mine, it belongs to Chief. If it needs a surge protector then that should have part of the installation. If it still needs it then it should be installed as a retrofit at no charge to me."

"Ahmed is respectful to Co vid regulations and very helpful to show me how to operate my Nest thermostat"

"Rolando was polite, knowledgeable and efficient!"

"Pleasant young man who worked quietly and efficiently and did job. Then he explained what he did."

"Anna is very matriculated & down to the details with her measurement. She seems to take her job very seriously."

"The technician did what had to be done in a reasonable amount of time"

"Professional, courteous and knows her job"

"On time and friendly."

"Gerald was very efficient and professional and told me exactly the condition of my furnace."

"Chris was awesome! He took the time to explain and educate on his services."

"Matt was very respectful, polite and professional. He was very thorough with the testing and explained everything very well. I would definitely request Matt again."

"the guy who came to give the quote straight up suuuucked. he was weird and was only giving me problems about something that I needed a solution for."

"Grant was very professional"

"Good as expected"

"Friendly tech. Helpful, and gave helpful advice. Worked efficiently. Did his job. No problem afterward."

"Excellent service"

"On time,got in and got out, knew what he was doing."

"Excellent plan with top technicians doing the work."

"On time arrival. Courteous technician."

"He was professional, kind , courteous, pleasant , thorough, conscious, polite!"

"on time worked diligently until finished"

"He was thorough, professional, and didnt try to upsell me."

"Travis has provided service to both our heating and cooling systems for many years. My husband always requested him because he knew our equipment, is thorough and very helpful. Following my husbands death I continue to request him."

"Helpful, well informed, friendly."

"On time,neat,informative."

"Very nice telephone person and Anhony did a good job. He was very polite and informative."

"Explained everything he did and found. Need a new motor and Brendan showed and explained why."

"He was very professional."

"He still working on it to figure out the problem"

"Professional , courteous and arrived few minutes before start time"

"Everything checked out good. Technician was very courteous and knowledgeable."

"Your tech Patrick was very through and knew his stuff like an expert."

"Arrived on time, explained the work to be done, explained findings, courteous and respectful of the property."

"Fast response and service"

"Technician was courteous, on time, and thorough."

"Carlos was very professional and liked his services."

"Tech was very nice and helped address the questions we had."

"Very courteous, and did a great job at cleaning our furnace"

"Technician was kind as he provided any information about his work that he thought I needed."

"Technician was late and I had to call the company. But when he came he was efficient and very helpful."

"Frank was a 10+ The technicians who installed my furnace and a/c were a 9 only because they kept forgetting to close the door to the house as they entered and exited multiple times (to prevent wasps/chipmunks/mice from entering the house)"

"Tech was was very knowledgeable. He could have made a sale, but explained why we did not need a particular piece of equipment. It is encouraging to know that old fashioned ethics in business still exists.."

"Came on time and very reassuring that furnace ok."

"Got here on time, very professional, attentive to COVID guidelines"

"Larry and Lucas did a great job on the installation of the furnace and air conditioner. They were neat, efficient and were very professional. Quality work!"

"Timely arrively - was very courteous and he went right to work, performing all tasks required."

"Professional and efficient. Chatted with me about potential future issues."

"We were impressed on how quickly you were able to install the furnace and air conditioner unit. The price was reasonable considering that you had to cut all new ducts. The financing option is also very much needed art this time.."

"The tech asked to use the bathroom, I thought to go # 1 but he went #2. Considering the pandemic, I thought this was over the top. He also tried to sell me all kinds of packages stuff from your company."

"Joe was great, and was very helpful!"

"Excellent work done with no issues."

"The technician was polite and professional, even wearing shoe coverings. However he dropped a lot of insulation from the attic in the bedroom below, didnt clean it up and I even found pieces of the insulation around the house probably falling off the technician as he moved through the house. This has been an issue in the past with your company so perhaps they should be trained to clean up anything that falls from their work."

"Everything went smoothly and I got all the agreed on items"

"John is reliable, honest and after about 15 years, a friend."

"Do not like sales consultant that accompanies technician. Find it unnecessary that hes examining the water heater,softener, etc. He was distracting the technician and me. previously technician vacuumed the furnace. Didnt this time."

"Nothing particular to say!"

"great service`"

"Courteous, professional"

"courteous identified and fixed quickly"

"Sylvia always does a great job."

"He was on time, explained the problem in simple terms ."

"He knew what to do. He was very professional. He answered any questions we had. Please send him back anytime we have a problem."

"Tech did thorough assessment including CO CO2 amd O2 readings"

"Sean is very thorough, competent, courteous and left the place as clean afterward as when he arrived"

"The technician was very knowledgeable and very personable. He quickly found the problem and explained it to me."

"The technician was very friendly, professional and through."

"Took two other attempts with two other companies; you all finally fixed what turned out to be a pretty simple problem. Thank you. You were highly recommended to me by Sherry McCormick. Great referral. Will switch my HVAC servicing from Bremac to Eveready."

"Nice guy, was unfamiliar with our steam system"

"He performs each functions and explains what he has done, which I appreciate."

"Very effective in responding to questions; very respectful of the house environment; excellent communication skills; excellent service"

"Norm figured out a way to make my furnace work better"

"Unfortunately, the service rep could not duplicate the problem and the unit checked out fine. Too bad because in my experience these intermittent problems usually reoccur."

"The next day was first day of fall; yet you didn't do any inspection to my heating! Inspection before last, the technician said he couldn't do anything to the outdoor compressor because of the heavy rain. I reminded mondays technician of this, and this is where he worked. Seems odd that my most pressing issue was the near weather need for heat! Are you going to inspect the heating after my need for that?"

"Zachery did an exceptional job, he is truly professional and friendly. He arrived on time, and explained everything thoroughly. He was very respectful, could not ask for a better Technician."

"Arrived early, solved the problem quickly."

"George was Very competent in servicing our furnace and air conditioner and explained everything he was doing and why."

"very knowlegable"

"came within time frame and completed the call."

"Answered all my questions and concerns"

"Chesney's agents always give excellent, efficient, and and timely service. I have been a Chesney customer for nearly 20 years."

"Everything. Everything went prompt and efficiently. They were all gentlemen. Last night we had a surprise strogens gentleman stop by because our washer did not work. He fixed it in a moment the circuit breaker was tripped and we were delighted. Wish I got his name so we could kudos to his manager. We were vert pleased with Strogens service."

"Tech was very knowledgeable and explained everything he was doing to us."

"Extremely rare pricing for furnace/AC combo, clean install, very friendly and polite staff, great customer service and very respectable install."

"on time; knowledgeable; sought technical advice from Chris."

"Problem fixed!"

"Fast and convenient service. Service Men were courteous and thorough."

"Service is always good. We have never had a problem."

"Professional, knowledgeable and personable"

"reliable, timely, very qualified, very thorough"

"Excellent work and great attitude"

"Ron is experienced and the best tech we use from your organization."

"Excellent service"

"Friendly. Efficient"

"Friendly service"

"Technician was very timely and polite. Explained all he was doing. He also wore his mask total time he was here."

"Ira was very efficient and helpful. He is a pleasant professional"

"Timely, courteous, efficient"

"i wasn't advised of the mold situation in the crawl space.. otherwise a good visit"

"Tulasi was very thorough and professional. In additional to the regular inspection, he even vacuumed the unit inside and out."

"Knowledgable and efficient."

"I was told your company did total insulation when you only do attics your company wasted my valuable time."

"In my request for a bid I asked for attic insulation (advertised as a service on the internet). The response was quick and professional and an appointment was made. Unfortunately, I got a call right before the appointment that Barlow does not do attic insulation. Why was an appointment even made?"

"As with all previous servicing, the visiting technician provided the excellent service we have come to expect from the company."

"Rhett and Jackson did a great job! very professional,explained everything so well."

"Takes his time and checks everything"

"Of all your service technicians that have come out to my home over the years, he was the most thorough."

"Diego was extremely thorough and explained everything he was checking and testing. Went above and beyond any tech I have had work on the furnace ever! This morning however we noticed that the bio clean light was out, so will be asking someone to return and fix it."

"worked quickly and did not waste any time"

"professional work was done"

"Clear and respectful and no oversell! Great tech."

"He was very courteous and explained everything to me."

"Sales was superior. Install was excellent. Everyone was professional. System is the best."

"Prompt, courteous, friendly, and knowledgeable. Couldn't ask for more! I've used Peachtree Service Experts and your predecessor companies for at least 30 and possible 40 years and have always been fully satisfied!"

"Technician took care of problem efficiently and gave me info"

"They totally screwed up our systems. They improperly wired two of our systems that have droved us crazy and have ruined many nights of sleep."

"Took the time to explain to me what he did."

"I was I was impressed that they were on time and they did the job fairly quickly"

"He was very professional and knowledgeable."

"Technician was efficient and courteous."

"service was good"

"Greg seemed knowledgeable and he was professional. Appreciated that he wore a mask and booties the whole time (for my wife). He was willing to do the work right away. The visit was originally for an estimate. He made a recommendation for additional work. Im not sure 100% that it is necessary (to a non expert), but it seemed like a good recommendation for future prevention and he seemed like a trustworthy guy so we are proceeding with the work. I was glad to hear that Greg is going to be the tech coming back for the additional work."

"Riley Cavanaugh answer all questions in professional manner ,called to advise he was on his way and was very pleasant. He likes his job."

"Did the job right and checked out the price of filter when different than the past. We have not always had technicians who know what they are doing in the past."

"System only 10 years old and starting to degrade."

"test"

"service was great, but this could have been done during the FIRST visit. I do not understand why two visits were necessary for my 2 furnaces and 1 AC"

"Technician was very couterous and promply answered all my questions."

"He was polite and thorough"

"On time, professional"

"The technicians were courteous and made sure everything was in working order before leaving."

"Patricia was great at understanding my needs and booking me a quality plumbing tech that same day. Ryan arrived and was personable and efficient. He even called to ask if he could arrive early."

"He was so knowledgeable and explained how the system worked very well."

"Because that is how I felt about the service we received."

"They did a great job"

"We were serviced by a representative who took the precautions necessary during Covid-19.He was masked and gloved and maintained social distancing."

"Totally professional. Explained thoroughly whenever I had a question."

"Didnt do his job correctly because I had call again for Maintenance"

"Friendly, professional and clean"

"I have been a customer of your company for over 20 years. I always felt by being your customer I would always get a fair price on any parts and labor. I was informed that I needed to replace my AC/Heating system due to freon leakage. Your sales rep quoted me a price for over $15,000. I received 2 other quotes for the exact same Lenox 16 SEER system and both of them were several thousand dollars less than your quote. So being a long standing customer does not have any advantage, just the opposite. In the future I will not be doing business with your company again."

"both men were very professional & knowledgeable."

"No issues reported by tenants. Technician was polite and informative"

"your technician is always on time, answers any and all questions clearly"

"The guys were thorough, friendly and professional. If Jason brings over some of his smoker meat, I'd give the guys an 11."

"Pleasant, on time, knowledgeable service"

"we have used your company for years, We have always received prompt service, with professional technicians. Timely and polite"

"Peachtree service tech Stephen Kimani always provides excellent and competent service on our heating and air-conditioning equipment. He is friendly, informative, and a pleasure to have working with us. A real credit to the company!"

"Salesman Sheik Ahmed, and install team Victor, Josh, Sam, and Sammy, were all knowledgeable, and they answered all of our questions. The install team did a very good job and were careful and friendly."

"TEST"

"Technician was friendly and accommodating. We received quick response to our call."

"on time. efficient. communicated well."

"Your staff are polite & knowledgeable"

"They came on time; worked diligently and made sure they laid down covering over my carpeting so they did not cause it to get dirty.They kept me informed of what they were doing and warned me when they may make noise or cause the smell of smoke.. Reyaaz showed me how to use the thermostat and change from heat to coo when necessary.."

"Very informative. Answered all questions. Very friendly, clear, concise presentation."

"On time for appointment Knowledgeable Politeness Impeccable service"

"I like seeing the same technician, and Daniel does a great, consistent job."

"Yearly furnace maintenance..tech left before checking that the furnace was on and working..i had to call someone else back the next day because we had no heat."

"Because I had to ask several times to have the duct work lifted off of the ground. When it was laying on the ground it caused massive moisture issues underneath house. As it I will have to access how much water damage there is and how much moisture I can alleviate from craw space."

"Very Friendly and knows our system, and has been here before"

"Over the weekend the repairman did not call us first before showing up as promised and secondly, he went to our tenants unit without permission. The first repairman during the week that came to our home seemed to understood the tenant landlord laws ,policies and guidelines. I met him in the driveway and escorted him to the Unit in question. We always need to get the Tenants permission before knocking on their door or entering their residence. For this reason, I have scored some areas lower than others. Oh and then of course there is Ross whom in our opinion is a crook and liar."

"technician was professional and efficient"

"Service came quick, technician was respectful, understanding, and got right to work diagnosing and fixing the problem."