Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 265,621 Reviews
george S.
raleigh, north carolina
"I was able to get an appointment someone else cancelled and tech was here in an hour and did a good job at finding and fixing the unit"
john Q.
austin, texas
"Great service of my A/C unit helps to keep it running efficiently."
adrianna A.
montgomery village, maryland
"Professional staff. Worked quickly but diligently. Polite and well mannered. It was really a great experience."
leonard M.
tyrone, georgia
"Very efficient"
mike R.
denver, colorado
"We had a quote for $1200 and were billed $1900."
mel & nancy M.
longmont, colorado
"Derrik, very technically knowledgeable; professional; customer oriented. A pleasure to have in our home."
lindsay H.
cumming, georgia
"Great customer service, explanation of issue and plan of action"
diane P.
atlanta, georgia
"The technician was prompt, efficient, and explained what he was doing and why."
curtis J.
accokeek, maryland
"David was very knowledge about HVAC. Help me understand what I need to to keep my units running efficiently."
sandra E.
grand island, nebraska
virginia R.
winnipeg, manitoba
"Work done was satisfactorily"
johnny J.
indianapolis, indiana
"Ira was very thorough"
stan F.
bessemer, alabama
"Service appt.was kept as promised.Technician has a great attitude and explained all questions thoroughly."
naomi M.
jacksonville, florida
"Very professional"
wayne P.
clifton park, new york
"Grant's attention to detail in his work was outstanding."
gary M.
west carrollton, ohio
mack M.
boynton beach, florida
"Technician was okay. Salesman was very pushy."
amy C.
beavercreek, ohio
"Efficient and priofessional!"
lynda D.
jacksonville, florida
"He was very professional but friendly. He knew what he needed to do, went about completing it and asked if we had any other A/C questions."
james W.
guthrie, oklahoma
joseph B.
johns creek, georgia
"Timely, answered all questions and courteous."
michael C.
tulsa, oklahoma
"Fixed the problem"
randy R.
blue springs, missouri
carolyn G.
knoxville, tennessee
"Darwin knew exactly the service to be done and provided a filter maintenance when here that saved another appointment. He did a wonderful job."
mona W.
draper, utah
"Matt came right on time and kept social distance between us. He explained why I would need condenser rejuvenation next summer."
michael D.
mt. juliet, tennessee
"Quick and competent - understood our distancing we desired."
olivia P.
oxonhill, maryland
najiy A.
scotia, new york
"In and out"
cindy D.
leawood, kansas
"They were on time, efficient and very polite. Explained all they did."
jean E.
ft myers, florida
"What a great group of men to work with"
linda M.
hueytown, alabama
judy R.
moore, oklahoma
"Politely addressed all my concerns and questions."
gayle M.
halfmoon, new york
"Joe and Rick figured out the issue within a couple of minutes. They also did a full home inspection of the plumbing. Very professional. They didnt take up a lot of my time."
ann B.
niskayuna, new york
"Technician arrived the same day as the call. My only issue was that 3 people showed up for the service call. When I questioned why ( since this had never happened in 20 years), I never got an answer."
jerry H.
south bend, indiana
"Everything went right."
william L.
loudonville, new york
"They did their job, were courteous, and prompt."
mrs denham D.
jackson, mississippi
"Everything went well, they knew what to do."
laura A.
fairborn, ohio
"It was such a tough job!"
dick C.
naples, florida
"Knowledgeable and polite"
steven S.
dayton, ohio
"Thorough and explained what he was doing"
frank P.
kingston, ontario
"Always dependable and honest"
james M.
independence, kentucky
alice S.
austin, texas
"Mr. Tounkara was very thorough in his explanation of the products, how they work together, and the Advantage program. The next day, I had several more questions that I hadn't thought of during his visit, and I was able to contact him immediately, and again, he was very courteous, patient, respectful, and clear in his explanations of the transaction. He was very concerned that I completely understand what I was buying and all the terms of the agreement. His customer service was perfect."
phyllis S.
holly springs, north carolina
"Provided service while being good about following coronavirus guidelines."
feinberg S.
urbana, illinois
"Quick service and completion of job."
mrs westfall W.
south bend, indiana
"He did his job just like they all do."
dan J.
broomfield, colorado
doug A.
ft wayne, indiana
"Showed up on time, answered all my questions, and was professional the entire time."
sandy L.
ft wayne, indiana
"Tech was polite.covered his shoes. He really knew his stuff"
david C.
fairborn, ohio
vicky G.
champaign, illinois
"Texh was point on with finding"
virginia C.
doraville, georgia
"He knew exactly what happenef"
jim W.
ft wayne, indiana
"Quick response."
ms allen A.
brentwood, tennessee
"I rarely give top score on surveys. Sarah did a great job and explained what she found."
judy S.
loveland, ohio
christophe O.
neptune beach, florida
john O.
albany, new york
"They solved my problem quickly"
bill H.
laurel springs, new jersey
"This was actually the last service that I will have at this address as we are moving in May. I let Scott know that. He pointed out some water stains that were from an old problem and noted that on his report for our home inspection."
angelo J.
edmonton, alberta
"The technician was courteous and knowledgeable"
lorraine D.
cohoes, new york
"The technician was very courteous and gave me the information I needed."
taryn S.
tulsa, oklahoma
"The technicians that come out are so respectful and nice. They are very knowledgeable in their jobs. Please be proud of these young men. They represent the best in your business. Customer service is the key for repeat business."
dorothy H.
upper marlboro, maryland
"He was very careful about everything and move that he made. He made sure that he was doing the right things and everything was working right"
melinda K.
olathe, kansas
"Mike the Plumber went above and beyond for us. What started as a simple job (replace our washer's hot-water faucet) became much more complicated! As one problem after another arose, Mike was undaunted. He gave us advice and great customer service to solve the problems and complete our job."
william U.
canton, mississippi
"Very courteous and knowledgeable. Kept me informed through the whole process"
talaat T.
atlanta, georgia
mark D.
cazenovia, new york
"nicole was very professsional and thorough. Also was great with our dog!"
t&l S.
clifton park, new york
"Genteel were very professional."
robert M.
washington terrace, utah
"technician was on time did a super job explained what was right and explained what was marginal and the need for repair. barlow is the only one i call for repairs"
victor N.
yellow springs, ohio
"Helpful, polite and knowledgeable"
heather R.
kitchener, ontario
"Problem was quickly resolved."
charles B.
jamesville, new york
"Professional, courteous, knowledgeable, respectful, and efficient."
jim S.
olathe, kansas
"Very knowledgeable and though."
rebecca C.
round rock, texas
mrs serow S.
raleigh, north carolina
"came on time, explained everything and cared about our house"
izzy D.
coloma, michigan
"Chris was very polite and when I scheduled the visit, I mentioned to your staff that we are well in our home, but my son and I would be wearing masks and gloves and I asked if your technician would do the same. He did, and that was so very much appreciated. He did not waste time, serviced our AC, installed a new capacitor and was on his way. Very efficient"
ms strickland S.
raleigh, north carolina
"The plumber was extremely knowledgeable and polite."
mr gray G.
urbana, illinois
mrs ilg I.
hallandale beach, florida
"I just spent 20 minutes filling out this survey. Apparently an error occurred- all of my answers were eliminated. I am not filling this out again. If you are really interested please call me Lorraine Luciani 954-812-8683. I am Nancys sister. Nancy has dementia, has a live in aide, I am Nancys advocate and her protector."
william H.
lilburn, georgia
"Richard took time to explain particulars of system"
mr davis D.
raleigh, north carolina
"Good, courteous service"
robert H.
alpharetta, georgia
mrs kimley K.
raleigh, north carolina
meg B.
roswell, georgia
"Very polite and informative."
ginny M.
atlanta, georgia
"Mike showed up wearing a mask and gloves and proceeded to put on shoe covers as he walked into my house. He went straight to work. He's been at my house many times and knows where everything is. He always leaves the old filter in my trash can and he doesn't leave any trash behind. He's very pleasant even though we couldn't stop and chat for a few minutes. He is very professional."
marc D.
austin, texas
"Excellent service"
mike M.
woodstock, georgia
tracy G.
smyrna, georgia
"Because I received an email at about 4:30pm confirming my appt for between 2 - 4pm same day. I responded that I didn't have an appt, but the tech showed up around 5:30 or so. I obviously would not let him in my house during the pandemic."
tammy S.
kimberly, alabama
"I felt that Jessica was very professional and performed the required maintance on our unit while answering any questions that we had."
carol N.
austin, texas
"very prompt, very thorough check-up provided, super polite"
mr l thompson T.
cary, north carolina
"Sam and the Tech were professional, took time to inspect, and explain. These two were among the best that have worked on our system."
mr synk S.
chandler, arizona
"The tech was friendly and did his work efficiently."
kenneth S.
ft wayne, indiana
"Friendly and prompt service"
carolyn C.
silver spring, maryland
craig B.
champaign, illinois
"Technician was timely, thorough and patient. He did a nice of listening to my concerns and explaining what he doing. Very friendly and has great customer relations skills"
carol P.
fort wayne, indiana
elaine L.
florence, kentucky
"Technician arrived within promised window, was very professional, and resolved our problem to our satisfaction."
shipwatch 2.
isle of palms, south carolina
"Victor was very responsive to my phone call."
stephen R.
jacksonville, florida
"Technician did excellent job. However, refrigerant pressure check indicates leak in system. Tech. stated that system is out of warranty. My original paperwork states 10 year warranty. After 1 month I have not heard any follow-up from Air Engineers."
doug M.
xenia, ohio
amir M.
raleigh, north carolina
"I usually do not write reviews, but I felt I need to this time. I placed a service request Sunday, and got a prompt visit from your technician, Alex, who was phenomenal. My expectation was that like any other technicians-become-sale associate, he will start convincing me to buy a new unit, especially considering mine was old, but he went up and down to fix it for me with minimum cost, while he explained to me why should I think about changing the unit in near future, with no usual sales pitch and by providing more informative and logical recommendations. Result: I may actually change my unit, and guess what! I will use your company because of Alexs way of handling this visit and making me trust you guys. This is a type of employee who should be recognized and praised. Thank you again, Alex."
jeremiah P.
durham, north carolina
"It seemed he was in a hurry, also there could be more conversation if a 10 for the survey is required. All in my mind for the visit was completed, and the unit works well."
barbara V.
niskayuna, new york
"They did an outstanding job on the install. Answered my questions. Very professional. Cleaned up everything before they left."
william H.
salem, virginia
"Didnt see anyone. They said that they couldnt come out and give an estimate due to our current conditions"
richard H.
ballston lake, new york
mr bernat B.
palm beach gardens, florida
"It took 3 visits to approve the AC insertion by the City of PBC due to unacceptable insertion of a new unit."
mr strickler S.
richmond, virginia
"Solved one problem but didn't stop the leak."
lourena S.
oklahoma city, oklahoma
"The technician was prompt and thorough when checking our unit"
richard C.
oklahoma city, oklahoma
"William did a good job. But I was surprised that it cost $375. to complete the job, just to cut a few feet off a pipe and thread and cap it, although he cut the gas service off and relit it. I did not imagine that it would cost so much. Oh well."
waterford A.
morrsville, north carolina
phillip F.
marietta, georgia
"Jason worked very hard & spent quality Time on our units"
suzanne S.
ft wayne, indiana
troy P.
cedar creek, texas
"The company sent someone out the same day I called in my problem. The technician was able to track down & fix the issue with the air conditioner that same day."
r colvin C.
birmingham, alabama
"Checked unit and decided that install service would have to come out and repair,"
steve D.
casselberry , florida
"Andrew was very polite, professional, & knowledgable. He finished in good time & was very organized, 5 STARS."
ms hamling H.
cary, north carolina
anthony F.
plano, texas
"The technician was not too concerned about physical distancing. He did seem thorough. He could not give a satisfactory explanation about the need for a uv light and filter on a unit installed in the fall of 2018. The fall technician said the filter was fine, Joe Muniz, and gave me no indication of future costs. The new billing was a complete surprise."
linda M.
fairborn, ohio
"On time, courteous and efficient."
cynthia C.
lexington, south carolina
"Mr. Till is always friendly, gives good information and I simply trust him."
janet P.
miamisburg, ohio
"Nice technician good information"
ms spearman S.
atlanta, georgia
ms kimeca R.
columbia, south carolina
john --- (mr & mar hayden) H.
granger, indiana
david M.
austin, texas
"Excellent customer service."
lou B.
bluffton, south carolina
"Both men arrived on time. Their attitude during their visit was both professional and exemplary."
chuck W.
atlanta, georgia
"Mike Bush is a real pro."
kristin W.
latham, new york
"The guys were really nice. Informative. But when they changed my thermostat I can't get it back the way it was. I've been online to no avail. Can't find programming stuff so it's all screwed up."
teresa H.
winnipeg, manitoba
"The technician did a very fine job in addressing the issue of my water heater and arrived in the timeframe he said he would."
robert H.
hilton head is., south carolina
"Because of your rep John Matits whom I have been using for over 17 years. So very professional and likable and trustworthy.If I need to leave while he is here I know I have no worries and just leave him in the house alone."
carol H.
geneva, illinois
"The technician was very courtesy and arrived within the time scheduled. I had a microwave fire the evening before and firefighter suggested I have the filter changed. And sure enough it had soot on it."
angela P.
overland park, kansas
"Very professional and courteous."
gail P.
n ft myers, florida
charles C.
oklahoma city, oklahoma
"He keep pushingAdvantage payment plan"
mr althiser A.
cary, north carolina
"very good job"
sue R.
manlius, new york
"Clear explanation as to problem and solution. On time"
damon C.
orlando, florida
dr p channabasappa C.
old hickory, tennessee
craig S.
oklahoma city, oklahoma
"Both the residential sales consultant and the Gordon Service Experts did outstanding work. The Sales consultant provided alot of options to go with. The Service did expert job on installing and insuring it worked."
tina C.
austin, texas
michelle J.
mobile, alabama
"Justin is always professional, courteous and do a great job"
daniel G.
tequesta, florida
"Prompt and curious and explained what was going on."
shirley B.
antioch, tennessee
"He was within the time set. He was very polite and knew what he was doing very well."
barry H.
alabaster, alabama
"Technician was excellent!"
monette H.
cary, north carolina
"The sales technician made sure to answer all of my questions. The installers made sure that the system was working satisfactorily before they left, even when I told them they could come back tomorrow."
anna S.
troy, new york
"The technicians were very professional and helpful. But I feel that the rate of $400.00 for the labor for installation of an thermostat and elements foe an electric water heater were way over priced. So I refused the installation at that time."
mr leroy L.
west palm beach, florida
gouri G.
austin, texas
don R.
north richland hills, texas
"The Technician was very Professional, Knowledgeable and Caring."
carroll and toby S.
jeffersontown, kentucky
"Mike arrived right on time and went right to work. He was totally aware of the coronavirus safety precautions and practiced them in a very professional manner."
steve N.
windsor, ontario
"Professional from start to finish. From sales to install. Questions answered quickly, install techs polite, communicated well and left all spaces spotless."
mr leedham L.
antioch, tennessee
"Tech very knowledgeable of AC unit being serviced."
darrell W.
jackson, mississippi
"These guy did an amazing job. I had a bad technician come to my house. They lied to my home warranty company saying dogs chewed the wires and also I was missing wires. Comfortech came out and fixed my A/C less than 20 mins. The wires were misplaced and I had a bad contactor. I love these guys. They always know what to do and the price is always fair."
chris M.
layton , utah
brett E.
tulsa , oklahoma
mr pierce P.
goose creek, south carolina
"Very professional and courteous."
marilyn M.
arlington, texas
vickie W.
nitro, west virginia
"Alex was here quickly. Very knowledgeable. Had it fixed and working quickly - all on a Sunday! Thank you so much. Alex is truly an asset to your company! Definitely will recommend"
andres R.
montgomery village, maryland
"The technician was very courteous and explained everything calmly and thoroughly."
rita G.
memphis, tennessee
gail S.
menands, new york
"The technician was exceptionally careful and provided amazing service."
community united church of christ C.
raleigh, north carolina
"Kyle has been great to work with. He always makes sure to explain the work he's doing very carefully."
mr. oconnor O.
washington, district of columbia
"Chuck went above and beyond, running over to a supplier to pick up an odd-size filter when he didn't have one on the truck"
mr gregory M.
richmond, virginia
sandra H.
maitland, florida
"The technician found the problem right away and knew what to do to fix it. He was very nice and did a great job."
bobby F.
austin, texas
"I have been using Stand for years. I have always been very happy with their service. There are a lot of options out there, but I use the best."
brandi S.
fairborn, ohio
mr unmacht U.
nashville, tennessee
marriott watch W.
park city, utah
"always does a great job"
mitchell E.
englewood, ohio
"Price was outrageous and then the sales men ended all conversation and left us no information when we told him we had a lower quote elsewhere"
summer R.
st albans, west virginia
"Explained to me what was wrong and what it needed to fix it"
tracy C.
clifton park, new york
"Efficient, pleasant & informative."
william J.
arlington, texas
"Very nice young man, addressed all my concerns"
martin E.
savannah, georgia
"They were very professional, knowledgeable and very friendly"
joshua M.
dallas, texas
tom C.
amsterdam, new york
robert M.
ogden, utah
"excellent service technician was on time and as always very knowledgeable . the technician explained his findings and recommended what services were critical and which were not and recommended whether to fix now or at a later date"
barbara S.
syracuse, new york
"on time-courteous-explained the visit"
christine V.
dowagiac, michigan
"They were professional and kept within virus guidelines"
duane c.
oklahoma, oklahoma
"your worker track mud all through my house they are not very clean"
william C.
pflugerville, texas
harriet H.
peachtree city, georgia
"Friendly and informative."
hartwell S.
raleigh, north carolina
"I needed more help with figuring out how to make changes to the thermostat control unit ... could not CORRECT the telephone number in this survey."
david D.
ladson, south carolina
rey A.
orlando, florida
"The processes were easy and quick as facilitated by Erik. The installation was unbelievably fast and less disturbance ,"
steven B.
marietta, georgia
"Job well done"
mr tyrrell T.
orlando, florida
mark S.
snellville, georgia
"As always, I get the best service and care from Peachtree Service Experts. It's why I have used Peachtree well over 30 years."
denise H.
cincinnati, ohio
"Even though he was later than expected, we could tell it was because he must have been very thorough with the previous customer, since that's how he teated our home and A/C system. Very nice guy!"
lisa G.
ogden, utah
"Very professional. Answered questions. Didn't interfere with daily plans. Timely"
john P.
columbus, ohio
"solved problem quickly and provided suggestions for the future."
patrick S.
voorheesville, new york
charles H.
norman, oklahoma
albert H.
san antonio, texas
bekki P.
durham, north carolina
heather J.
ft wayne, indiana
"Tech. Was very pleasant and professional"
susan M.
mishawaka, indiana
"on time, professional, friendly"
harold P.
dayton, ohio
"Guy was polite, Professional, thorough, and efficient.as all the Technicians of Stevenson's"
shipwatch 4.
isle of palms, south carolina
"The service and workmanship is excellent. The only disappointment I have is that a part was replaced at the cost of $378.25 without any notification or without my approval."
gary S.
dayton, ohio
cassandra S.
knightdale, north carolina
larry B.
loudonville, new york
"Devon was respectful of our property - he brought booties and used them. He also knew what he was doing and was very helpful."
syma M.
bethesda, maryland
"The office staff and the technician were very careful and asked about our health situation. This was good considering the overall environment. The tech was careful to cover his shoes and wear gloves which we appreciated."
betty D.
ft wayne, indiana
"He was polite and went right to work. He answered my questions. Helped give me a solve a problem. With my patio door"
kenneth V.
dayton, ohio
emille S.
summerfield, florida
"The Very best a1 aaaaaaaaaaaaa1"
tom C.
hilton head island, south carolina
"Knowledgable techs"
toni C.
salt lake city, utah
"Jorge has gone the extra mile every time he has come to service out heat pump."
larry G.
northbrook, illinois
"Very polite, courteous and clean"
ms fisher F.
nashville, tennessee
mr plantand P.
charleston, south carolina
"Although the call to set up the appointment was easy to follow, I was promised a call from the technician prior to show up at my door. That call never happened. He was very courteous and answered my questions. I am still waiting for the replacement filters as promised. Thank you"
tom B.
decatur, georgia
"He didn't pressure me or guilt me re the air filter. I don't use my furnace that much (I like a cool/cold home even in winter). I feel I probably only need at max one filter a year and appreciate the service person not pressuring me."
todd B.
fort wayne, indiana
"Up front and honest and they listened to what I had to say. Also, very punctual."
mr nelson N.
bethesda, maryland
"Found the dead batteries right off."
jerri P.
austin, texas
"Easy to schedule. On time. Responsive to requests and clarifications. Efficient. Clear recommendations."
cynthia L.
orange park, florida
lee R.
saint albans, west virginia
tommy B.
zebulon, north carolina
"Very fast at getting my system installed."
ms bowers B.
goose creek, south carolina
"Professional and courteous. We have been customers for over 20 years"
derek B.
mishawaka, indiana
donna N.
fort worth, texas
"The two gentlemen that did our service on Saturday were very late for our appt, fyi-but they were very good once they got here. Knowledgeable and courteous."
bruce R.
richmond, virginia
"on time,pleasant,completed the job except didn't return the thermostats to original settings,let on test setting. didn't close crawl space door"
maximo M.
waldrof, maryland
"David was the first service person that did our furnace in 2019, and he was very proficient, explained to me clearly what he has done, and what needed to be done."
larry W.
liberty, missouri
"They were both vary polite and did their job in an efficient and speedy manner."
wayne S.
ladson, south carolina
"Technician did not clean up after himself downstairs after accessing the air handler unit in the attic."
nicholas L.
rochester, new hampshire
"Friendly and knowledgeable service techs. Worked quickly and quietly. Problem resolved in a timely manner."
will P.
louisville, kentucky
"Explained job and discussed. Gave insight to my desire outcome and he explained the details back"
mr snyder S.
auburn, indiana
douglas P.
oklahoma city, oklahoma
"Service Technician was on time and did his job in a timely manner"
shana D.
edmonton, alberta
"I am absolutely thrilled with the service, they were both highly professional and efficient. They were friendly, helpful, knowledgeable, thoughtful and trustworthy."
scott M.
new carlisle, ohio
"He took time to answer my questions and gave a few tips for extending life of the heat pump, also personable."
rodney H.
blunt, south dakota
donald P.
marietta, georgia
"Very thorough."
john E.
johns island, south carolina
"Professional and courteous!"
mr trepanier T.
garner, north carolina
"He was on time and efficient"
mary W.
dover, new hampshire
james A.
lehigh acres, florida
"The technician was very knowledgeable, friendly and experienced. He took his time to checking my system and explained things the way I could understand. I highly recommend Jimmy and looking forward to being a long time customer."
richard S.
galena, ohio
mr deorukhkar D.
louisville, kentucky
"Overall satisfied. Would have rated 10 if the part was available on first service call."
chris N.
summerville, south carolina
"Job completed with minimum of disruption to me."
araceli J.
del valle, texas
"The tech was very knowledgeable and took the time to show me exactly what the problem was."
john warren W.
norman, oklahoma
"very thorough, very understanding, had good information"
betty T.
syracuse, new york
"Technician explained what the problem may be with my boiler and how it could be repaired."
chuck M.
summerville, south carolina
"Punctual and efficient"
lisa T.
new carlisle, ohio
"Very prompt...informative..also kept house very clean during and after water heater installation. Also called another service expert to come and give me a quote on a new HVAC system. He was there within 2 hours.."
don W.
lula, georgia
cindy H.
jacksonville, florida
"Paul was knowledgeable, helpful with a problem caused by someone who had messed with our HVAC when he installed our new not water heater, and as usual, very pleasant."
mr shifley S.
royal palm beach, florida
"Very professional"
mike B.
ft wayne, indiana
audra M.
alabaster, alabama
"Great customer service"
ms raynor R.
raleigh, north carolina
frances G.
atlanta, georgia
michael W.
atlanta, georgia
"He didn't do a complete job, call me to discuss"
david W.
boynton beach, florida
"Tech followed up with an operational problem that ended up being an installation configuration error rather than a component failure as originally diagnosed"
david J.
fernandina beach, florida
"The technician arrived on time, was cordial, polite and extremely professional."
maureen R.
union, new jersey
"Always professional"
roy jr J.
union, ohio
"If we had known or had any idea that there would be such an extreme lack of integrity or company responsibility,my wife and I, would have look at this entire relationship with Stevenson; with a degree of dread."
mallory P.
marietta, georgia
"My Technician was extremely thorough and checked and rechecked my systems to be sure that everything was satisfactory. He was able to answer all of my questions about my each of my units and left everything clean and ready for the summer heat."
mr burton B.
nashville, tennessee
"Quick response, courtesy technician. Quickly identified problem & resolved."
michael S.
austin, texas
"Excellent and professional service."
wayne R.
stone mountian, georgia
"Took forever to come. I was quoted 39$ than charged 99$, to tell me I have a leak and need a new AC. 500$ to find the leak, 1400$ for 6 lbs of freon"
pat C.
knoxville, tennessee
mike U.
charleston, west virginia
"Technician diagnosed th eproblem quickly and had cold air flowing in no time."
marianne D.
rockville, maryland
"Tay is very professional and friendly. He explains things well and is very helpful. He wore gloves and booties which was reassuring."
richard R.
manakin sabot, virginia
"Phillip determined three problem very quickly. Informed of the solution and its cost. And when accepted went to get the parts, came back and completed the job quickly."
meilynn D.
jacksonville, florida
"Tommy was a great technician"
michael M.
doraville, georgia
"While I didn't catch Mike's last name, I believe he is one of your most experienced technicians and it showed! He dug into the guts of the condenser until it was obvious to us both that a new system was needed. Marlon gave me 3 options for a new system and let me decide which met our needs, and he did it without pressure of any kind.Both gentlemen were consummate professionals. 9 is the highest rating that I ever give, even to myself."
anita H.
edmond, oklahoma
"My technician was great. Im not happy with the scheduling. I book a maintenance appointment 4-6 weeks in advance and the last two times Ive been told they havefamily emergencies and ask if I can reschedule. Very frustrating"
carol M.
sun city, arizona
"He did a very good job and explained everything to me so I understood what was happening"
robert A.
tucker, georgia
"We called on a Sunday morning because the AC fan was not working and within 90 mins Stephen was here to examine the system. He was professional and clearly explained what steps he would follow to determine the cause and resolution."
michael B.
ft myers, florida
"This guy is the best wish I could remember his name"
minda C.
mason, ohio
lowen N.
yukon, oklahoma
"Price beyond high ridiculous. Tech wasnt professional, price ofr jod was totally inflated would rec9mmend thia company to no one"
mr tello T.
rockville, maryland
"All was fine."
mark P.
syracuse, utah
"Just did an outstanding job."
cathy G.
winnipeg, manitoba
audrey E.
albany, new york
"I know RDJ provides dependable, quality service."
jim F.
bristol, indiana
"knowledge ,service,"
john S.
grand prarie, texas
"Prompt and honest service."
mr fortunato F.
knoxville, tennessee
bruce L.
jeffersonville, indiana
lena C.
jacksonville, florida
"They did and excellent job, they arrived in time and finished the job in time."
david P.
brookville, ohio
"Friendly knowledgeable thorough technician"
jacob A.
austin, texas
"Frank did a great job diagnosing the problem and fixing. We were fortunate not to have to replace the water heater at this time. When we do have to replace it we will call Strand to do the job, because they always do a great job."
mr jalbert J.
north charleston, south carolina
"Good service"
john L.
scotia, new york
"very professional. Went right to work. When done explained what he did and state of the equipment. Very personable."
timothy B.
goose creek, south carolina
"Fast and professional"
ray S.
fishers, indiana
gary H.
dayton, ohio
"The service provided was quick, clean and what we expected."
dawn L.
union, ohio
"wouldnt do the job. i called someone else and he was done in an hour..removed a couple of sections of deckboards cleaned out and done...1 hour, in the rain."
aida N.
chamblee, georgia
"The technician was very knowledgeable, friendly and courteous. however, the scheduler called me to say that the technician would be early by two hours and he wasnt so that was a bit confusing. Also, I got up sold on a very expensive filtration system. While I was giving a good explanation Of the benefits of this product, the $800 price tag gave me some serious sticker shock. Then the supervisor gave me the same sales pitch. You might be pushing these guys to upsell but Im selling on $800 is a lot."
ms whisnant W.
columbia, south carolina
"The technician arrived within the 10 to 12 time frame, was courteous and helpful and performed the maintenance check-up in a timely way."
richard M.
cary, north carolina
"FIRST: THE TECHNICIAN INSTALLED FRESH AIR UV BULB TUVL-115P, CLAIMING IT IS A 2 YEAR LAMP. ACCORDING TO THE MANUFACTURERS UV LAMP SPECIFICATIONS, THIS IS A 1 YEAR LAMP. SECOND: I WAS CHARGED 309.00 FOR THE LAMP WHICH IS SUPPOSED TO BE A 10% DISCOUNT. THIS MEANS THE FULL CHARGE IS $343.33. I CALLED ABOUT THIS AT 8:36 AND SPOKE WITH SUSAN. SHE TOLD ME SHE WOULD GET BACK TO ME SOON. SHE CALLED BACK AT 18:37. SHE TOLD ME SHE WOULD NOT DIVULGE S/E SOURCE FOR THIS PART AS THEY WILL ONLY SELL TO HVAC COMPANIES. I TOLD HER I DID NOT WANT TO BUY ONE, ONLY VERIFY THE PART COST. SHE STATED THE HIGH COST IS DUE TO SPECIAL RECYCLING REQUIREMENTS. I TOLD HER I WANTED TO RECEIVE THIS INFORMATION, AND THE NAME OF THE CEO OF SERVICE EXPERTS. SUSAN GOT SNARKY AND SAID ONLY "YOU HAVE A GOOD DAY.""
mark H.
fairborn, ohio
"He was nice and courteous was thourough. Wasted no time."
james P.
indianapolis, indiana
"The Technician and the Field Supervisor misdiagnosed a routine systems review. Created the problem by forgetting to turn off the power switch before attempting to remove the filter. Insisted on the problem being related to a power surge. The system was performing perfectly well before the arrival of the Technician for a scheduled routine checkup."
jamie B.
irmo, south carolina
terry H.
jacksonville, florida
"The system was leaking and the source of the leak was never found. The automatic shut off (in the water tank) did not work. It is still not working. I will be calling for further help tomorrow. Monday 30th. March. I don't think the source of the leak was investigated enough."
michael B.
beavercreek, ohio
"Very knowledgeable. Recommended a few additional services I'll be considering in the future."
daniel H.
atlanta, georgia
ms little L.
stevensville, michigan
"very professional technician"
mitch H.
duluth, georgia
"Technician arrived one and a half hours late. Service was never performed."
joe T.
lexington, south carolina
"Richard did his usual grand job of diagnosing the problem. Might be a part I had replaced about 14 months ago I think I still have some time left on my warranty. But, I am getting concerned about the quality of my unit. This could be the third conk out in 7 years."
fred H.
kitchener, ontario
"prompt and quick."
craig O.
lees summit, missouri
"They showed their item-by-item review of furnace and AC parts that may need maintenance now, or are showing signs of wear. They provided actual costs for each so we can consider some or all repairs."
john W.
monroeville, indiana
"Arrived when they said, completed work quickly and was very professional"
vincent J.
kennesaw, georgia
"Need better feedback from tech."
jeff G.
new carlisle, ohio
"Great service"
beth A.
boise, idaho
"During this corona virus he wore a max, gloves and kept a personal space which was much appreciated."
dennis J.
pierre, south dakota
orger M.
columbia, south carolina
richard T.
scotia, new york
"Knowledgeable & respectfull technicians."
mr whitmore W.
ona, west virginia
"He was very professional and helpful"
david W.
loudon, tennessee
betty D.
troy, new york
"Work was done well. They did not clean every area that they got dirty."
mr hamm H.
cary, north carolina
"I was told that my thermostat needed replacement. It is under warranty and the thermostat is free. However it costs $176.00 for labor. The labor takes about 5 minutes to rewire the new thermostat. I want my new thermostat for free. We paid $84.00 for the service call which is plenty to install a new thermostat"
lynn S.
fort worth, texas
"Most knowledgeable service person weve ever had at our house."
john B.
gallatin, tennessee
"This technician found a refrigerant leak that others before him appear to have overlooked."
mr. sarkissian S.
atlanta, georgia
"Robert was very proficient and knowledgeable able and explained everything"
mr jones J.
garner, north carolina
"All was fine but the tech forgot several screws to secure the outside unit and I had to call again .....no big deal but an easy thing to fix. Please replace these ASAP for me!"
norman M.
memphis, tennessee
"Courteous, efficient, through"
mr norton N.
n. chesterfield, virginia
joseph S.
oviedo, florida
"Aaron was pleasant and professional and the diagnosis and repair was completed quickly."
ms hockett H.
broadlands, illinois
sara A.
gaithersburg, maryland
sharon S.
broken arrow, oklahoma
"Because he was very knowledgeable and what he did and did his job wonderfully and he was very courteous and kind."
rory C.
calgary, alberta
"Tech was very friendly and professional, and went out of his way to ensure he got the part in time so that we could have heat again. Part was very expensive, though - although that's not necessarily your fault."
lloyd A.
cary, north carolina
"Tricky multi-faceted problem was diagnosed and fixed."
dr day D.
lawrenceville, georgia
"Tommy has been coming to our home for 10-20 years. Hes very professional and one of the best technicians weve ever had! I only ask for him when we need servicing."
linda P.
phoenix, arizona
cathy M.
ft wayne, indiana
"Our technician didn't give up! Our sump pump ended up having an unusual issue, which he continued to monitor and fix. His personal assurances helped. Excellent service from Kyle."
barbara F.
silver spring, maryland
"Greg was very understanding and polite when I explained that I would prefer he not come into the house during this Covid-19 potential transmission period, and he just checked the AC unit outside the house as I requested and then called my phone to say everything looked good. I appreciate his professionalism."
bill L.
sandy, utah
"I was happy to see Rusty, the technician come to my door. He was the first person to come out after I signed up for the maintenance program. He is the reason I have so much confidence in what the service is all about."
carol K.
elkhart, indiana
"they were very prompt on doing the work"
sunny U.
round rock, texas
"PUNCTUALITY, PROFESSIONALISM AND EXTRA GOING MILES."
grant M.
cottonwood heights, utah
"I paid to have someone come out and tell me why my system is old and out of date, yet it continues to work fine year after year. In talking with neighbor, it seems that all Hvac companies do this."
max H.
beavercreek, ohio
"I hadn't planned on Stev3bson ever servicing my home again after the last visit. Andy won me over with his no nonesense service. He actually serviced the equipment and fixed an issue, instead of trying to sell us a product that we didn't want."
mr roberts R.
louisville, kentucky
linda G.
alpharetta, georgia
"On time, polite and thorough"
joe R.
austin, texas
robert V.
n chesterfield, virginia
gary A.
austin, texas
"The technician (Grady) was OUTSTANDING. I have used Service Experts for over 10 years and Grady was the best I have ever seen"
mike W.
cairo, nebraska
lowell H.
plano, texas
"Jared did a very thorough job and cleaned up afterwards. He explained all that I should know."
paul T.
jacksonville, florida
"He was professional and timely"
mr turner T.
knoxville, tennessee
"The furnace did not work. Tech says it a bad board. Also the correct thermostat was not available."
nikki S.
summerville, south carolina
"Kevin was amazing! Polite, informative, professional. Highly recommended. I already forwarded your info to 2 other neighbors who mentioned they needed work done"
gabriel G.
walnut creek, california
"I was able to call and schedule an appointment fast on a weekend. Jason was prompt and able to get us up and going quickly"
ms baumgardner B.
titusville, florida
"No problems."
michael C.
champaign, illinois
"Everything went very well"
tom W.
fort wayne, indiana
"Excellent technician. Knowledgable, respectful of home, informative and a hard worker."
lisa K.
englewood, ohio
donald T.
burnt hills, new york
"There were two problems that occurred when a service Expert was here to clean the AC. Both problems were solved by two different teams of Service Experts. There was no delay"
barbara T.
austin, texas
"He was very efficient and completely in timely manner plus explaining what he did"
george B.
ballston spa, new york
"Technician was professional and didn't rush, and was very thorough."
kathleen R.
sand springs, oklahoma
"Nice pleasant young man. Worked quickly. Took extra time to explain service."
kathleen M.
pleasant hill, california
mike A.
harpersville, alabama
"Jessie was very courteous and helpful."
constance C.
troy, ohio
charlene G.
lady's island, south carolina
"John is so thorough and so good on every detail. His personality is outstanding."
janet W.
n syracuse, new york
ann G.
dayton, ohio
"Very efficient"
flor-bela P.
kingston, ontario
"service person was very quick to respond to our needs"
richard C.
austin, texas
"The technician was totally professional."
jack G.
centerville, ohio
"was on time, very professional and nice, seem to do a very good checkup"
brenda W.
austin, texas
"I called in the morning and had my a/c running very cool by afternoon. Miguel was the technician, he was very helpful and explained things at a safe distance. I appreciate his professionalism, kindness and respect at this terrible time. Thank you for such a wonderful tech."
richard F.
niles, michigan
"Everything done was fine but he put a 20 x 20 x 1 replacement filter in rather than the proper size of 20 x 25 x 1. Service done on 3/27/2020. Wife noticed it after hours or I would have called to complain. We got it corrected today by our daughter who put the correct size filter in. Fortunately heat wasn't needed so we didn't run the furnace last night,"
chris M.
layton, utah
david S.
waldorf, maryland
"Prompt, thorough, friendly"
robert D.
boise, idaho
belia N.
austin, texas
"He was great, very professional. Allowed me to spray his shoes with Lysol although he had booties on."
mrs carpenter C.
garner, north carolina
"on time"
mrs lockman L.
elkhart, indiana
don S.
austin, texas
"Francisco recommended and explained the problems he saw with the entire system and pointed out weaknesses which will require replacement in the future."
steven D.
fishers, indiana
cleta Y.
round rock, texas
"Fast professional service"
nicholas K.
highland heights, ohio
"No call no show."
mr pugmire P.
salt lake city, utah
mr shoemaker S.
honeybrook, pennsylvania
"The tech was very knowledgeable, kind, respectful and answered all my questions with honesty."
marie K.
rensselaer, new york
doug B.
carrollton, texas
"Prompt courteous professional friendly"
m/m cleveland C.
norman, oklahoma
dianne I.
austin, texas
pat G.
ft wayne, indiana
"They completed he task at hand in a timely manner and then completed the annual check of my air conditioning so they would not need to return the following week."
sara N.
ft wayne, indiana
"What he did was fine. He was just rather slow."
james C.
fort mill, south carolina
william C.
winnipeg, manitoba
"Graham was extremely polite and a first rate Tech. Work was completed with no disruption to us. All in all very very pleased with the installation and Graham took the time to explain what work had been performed."
dean M.
galloway, ohio
patricia G.
atlanta, georgia
"Clean and neat, very polite. Observed my need for social distancing."
anne R.
silver springs, maryland
"The technicians were very nice and competent and did a great job, updating my system."
richard N.
raleigh, north carolina
terry B.
round rock, texas
"Benji took time to examine our outside. He found a problem with a mechanism that was rusted and would cause problems in the future. He was helpful and polite."
danny P.
hamlin, west virginia
cliff F.
stockdale, ontario
"Technician(s) were knowledgeable and expedient in addressing the problem and making necessary repairs."