Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 385,804 Reviews
jana H.
roanoke, virginia
"The problem was fixed and it was acknowledged that it was an installer error so service experts made it right, were honest about the mistake and repaired it at no cost to me (except I did have to pay a diagnostic fee for the Saturday visit even though I told them exactly what was wrong and they scheduled the plumber for Monday)."
runner R.
bloomington, illinois
"Work was accomplished in a timely manner and each team member was very professional"
kathleen C.
winnipeg, manitoba
"I called supervisor and expressed my concerns"
raymond P.
stone mountain, georgia
"Very good ?? tech. Knowledgeable about the system and gave great advice."
rick S.
winnipeg, manitoba
"On time, completed the task within the estimated time. Work site cleaned up at end of job. Very professional"
kim T.
latham, new york
"Service was great and very informational"
shea S.
fort saskatchewan, alberta
"Technician was very friendly and knowledegable. Didn't try to sell me something I didn't need."
daniel C.
south bend, indiana
"Greg Kizer was our salesman and we highly recommend asking for him specifically. The install team was very professional and efficient- respected our home like it was theirs. highly recommend! Thanks again BW Cook."
donna H.
winnipeg, manitoba
"The service we received was professional. The technician was polite and very good at his job. He explained what he was going to do and completed his job quickly. When he was finished he explained what he had found and that everything was ok."
michael L.
tarrant, alabama
"The work was done in a timely manner and the tech was very professional."
janie B.
concord, california
tracy K.
clifton park, new york
"The technician worked hard to diagnose the problem and was able to repair our air conditioning system."
howard N.
winnipeg, manitoba
"Poliite and efficent work"
thara B.
independence, missouri
"The technician was very helpful in finding the problem, fixing it, and going beyond in helping with the outdoor coils."
david R.
west chester, ohio
"A/C was working when they came to do annual maintenance and now it has to be replaced. You might say I am unhappy. I will go not have Knochelmann back in my house."
pavel V.
san antonio, texas
kiki M.
dacula, georgia
paul P.
kaysville, utah
"I have been fairly disappointed with the last few service individuals that have come to my home. I have considered dropping Barlow because If this. Harry Boswell was a superb technician. It was obvious he was extremely knowledgeable. Great service individual."
anna P.
alexandria, virginia
"Tech was prompt, professional, answered questions, gave good advice, even checked my thermostat to verify I had a c-wire."
pearl M.
white plains, maryland
alofthotel A.
leawood, kansas
"I feel Jeff was honest and he was very fair"
linda S.
winnipeg, manitoba
"Jose is excellent---he's been our service person many yrs--only want him."
steve F.
rensselaer, new york
"Technician is very good about explaining what he does and gave me tips for cleaning the AC cooling vents. Good guy!"
pam L.
lake worth, florida
wayne G.
copley, ohio
joshua H.
blacklick, ohio
"Excellent service!"
angie W.
west jordan, utah
"very professional and knowable"
matias R.
austin, texas
"Service was customer friendly, answered all my questions and requests. Great employee."
pallavipal chavan C.
lebanon, new jersey
jessica V.
albany, new york
vincent B.
tuscola, illinois
don B.
edmonton, alberta
"They came in took everything downstairs and and worked diligently until the job was complete. Zack was also very friendly and pleasant to deal with. Fred was very quiet. Also, they brought everything they needed and didn't have to go back for anything."
jack G.
portsmouth, new hampshire
"Great service and very knowledgeable"
merrell M.
moore, oklahoma
nancy G.
atlanta, georgia
"very courteous and well informed tech"
virginia S.
latham, new york
"Technician was very professional courteous and knowledgeable and deserve a 10. Although he arrived late I believe that was not his fault. My issue is scheduling the appointment was very upsetting. The ac unit was brand new and did not work. The idea that no one would come for days was changed only after three different contacts with company."
john B.
jacksonville, florida
"The lack of report card, attentiveness after inspection, and he didn't even check inside to see if inside temps were right levels. My last tech was very detailed and made me feel like I was getting quality service."
cara C.
waldorf, maryland
lisa C.
kyle, texas
daniel R.
san antonio, texas
"I had specifically asked about a wall unit air conditioner when scheduling the repair. A repair tech was scheduled and arrived on time to tell me; 'we can't repair the wall air conditioning unit'. WOW! Can't repair; wondering why I couldn't be told that on the initial phone call. Thanks for the trip charge."
ted K.
calgary, alberta
"The service Expert did not remove his shoes upon entering and left very sticky stuff on our floor ."
laurel D.
thornton, colorado
anne P.
new kent, virginia
"Technician was very knowledgeable . Very professional and also helpful in showing me how to change my filter."
lamar B.
fayetteville, georgia
ernest B.
plano, texas
"very polite and knowledgable and was not offended by me looking over his shoulder."
mary P.
portsmouth, new hampshire
"Technician was knowledgeable, practical and completed the work in a timely manner."
rick R.
trenton, ohio
"Didnt have the right thermostat on his truck, put on temporary one so my air would work. Has to come back out when correct thermostat is available to complete the job. Had to make 3 appointments to get a technician out to look at my problem."
georgina C.
austin, texas
"Forgot air filter so they did not replace my air filter. Part of my package"
janet B.
wynantskill, new york
"The service techs were very professional and efficient."
kathy K.
concord, california
"It is sometimes difficult to make and verify appointments online."
ryan D.
centerville, ohio
"The guy was nice and knowledgeable"
michael S.
king of prussia, pennsylvania
"Technician was early, neat, efficient and explained all that he did and made some recommendations to keep our system operating at 100%."
virginia P.
somersworth, new hampshire
"My technician was knowledgeable and answered all the questions I had about the system."
susan S.
pechtree corners, georgia
"seemed knowledgeble and proficient."
robert H.
schaghticoke, new york
"Adam was very professional"
mary hoefer H.
albany, new york
"Very courteous and knowledgeable."
henry R.
jacksonville, florida
"Thomas was professional, friendly, thorough, and effective in resolving our AC issue! We're very happy with his service."
frieda S.
savannah, georgia
"The tech did a great job."
martha N.
albany, new york
jeff L.
clifton park, new york
"Service was above expectations"
bill A.
manlius, new york
"Great job by tech but too expensive for 25 min job. Will look elsewhre next year"
kimberly W.
mutual, ohio
richard L.
concord, california
"Helpful during discussion of thermostat failure and what I can do to correct the problem if it ever occurs agaom/"
bill E.
austin, texas
"On time, worked quick, answered all my questions."
val W.
centerville, utah
"Harry was very courteous and got right to work. He was punctual and professional. And he explained things about air conditioners that I hadn't thought about, which was good info to have. Harry did a great job!"
susan P.
bridgewater, new jersey
"Technicians were pleasant, courteous, efficient, and answered/explained a few things I had questions on. Couldn't have been nicer."
patricia R.
ft wayne, indiana
bob L.
oklahoma city, oklahoma
"Technician efficiency and productivity"
lucie J.
calgary, alberta
"Punctial service, polite and helpful."
lenny R.
clifton park, new york
"Kind , courteous and thorough. Very friendly"
mary U.
peachtree corners, georgia
"Technician did a very thorough job and fixed my problem."
ms ellen alpaugh A.
bahama, north carolina
"Service was as requested. Tech was knowledgeable and helpful,"
roger L.
granbury, texas
"Courteous and respectful tech."
mr morales M.
west palm beach, florida
victor G.
hutto, texas
"Very knowledgeable"
adroit systems S.
loudon, tennessee
"We are very pleased with he work performed on our units and look forward to continuing this progression as we move forward"
sam H.
duluth, georgia
"He is incredibly nice, respectful, efficient, and was explanatory every step of the diagnosis. Included me in all his findings. Discussed what I could do better in the future for my HVAC."
kris P.
charlton, new york
"The service was set up for 4pm on Saturday and the tech was late without a call or reason for being tardy. With not having hot water since Friday this was upsetting since we had to cut our plans short to be home for a 4pm appt."
jan M.
castle rock, colorado
jack S.
ossian, indiana
s amanda P.
wake forest, north carolina
"Tech was punctual and did a good job. He had to make a 2nd trip to tighten a pipe that was still leaking but that was handled quickly."
william M.
barrington, new hampshire
"Promptness and courtesy and technical savy"
cindi T.
ft wayne, indiana
"Very efficient and curtious"
annette S.
eden, utah
"Nice to be reminded that it's time for a maintenance check."
joel T.
kearns, utah
"Everything was handled well as usual"
mrs gruskos G.
lake worth, florida
kerry J.
columbia, south carolina
charles C.
huber heights, ohio
"Tech did a great job!"
karen B.
seven hills, ohio
robert M.
austin, texas
"The problem was fixed quickly."
kristin W.
south whitley, indiana
"Jeff did a great job and fixed the problem quickly."
harry H.
rowlett, texas
barbara H.
fort worth, texas
"Marcus Found the problem, and suggested the situation. He was polite and knowledgeable."
brenda B.
champaign, illinois
"The technician was professional, friendly and timely"
mr garcia G.
jupiter, florida
"Always prompt and good service"
jim A.
eaton, ohio
"Great service! Very knowledgeable & professional technician. I am Expecting a call from a dispatcher, (dye placed into the system) to schedule a follow-up service call to look for leaks in the ac."
nemesio D.
ocala, florida
"They were on time very courteous cleaned up after themselves I showed us how to run the thermostat great guys"
bert P.
norman, oklahoma
"Good outcome, i think. But not all questions were answered, such as why does the water leak all come down at once. Then stops yet it may still be raining."
mr gallagher G.
lake worth, florida
"The service tech was great ! He explained everything, and was very courteous !"
redmond C.
winnipeg, manitoba
"Marvin was courteous, pleasant, efficient and effective."
mr richardson R.
rivera beach, florida
"No comment"
eric R.
clifton park, new york
"Very sloppy installation with rusty water dripping up the stairs down the hallway and through the entrance way. Looking into the back of the truck it was a cluttered disaster so what happened did not surprise me."
paul B.
roanoke, virginia
betty S.
louisville, kentucky
nemanja V.
north richland hills, texas
"Ryan was very careful and nice. He went above and Beyonce. Already recommended you to my neighbour."
ellen D.
champaign, illinois
brian M.
middlesex, north carolina
"Technician was great. Had to follow up myself and create another appointment online for someone to come do the leak search after the problem was found."
mr lovell L.
lasalle, ontario
"Professional and friendly"
tariq A.
plano, texas
worth T.
charlotte, north carolina
"REPRESENTATIVE WAS ABLE TO EXPLAIN TO ME WHERE I COULD UNDERSTAND HOW YOU WERE HELPING ME BY GETTING ME TO BECOME AN ADVANTAGE CUSTOMER"
mr wuthier W.
columbia, south carolina
tawanna G.
charlotte, north carolina
"Jason and Antwan were very professional. And was very helpful with helping me to understand the issue i was having with my old unit. And what was the best solution. To solve the problems."
wanda H.
schenectady, new york
"The tech explained things as he worked and since I am a nosy person, I really appreciated his doing so. He was very gracious and polite."
thomas W.
albany, new york
"Tech asked me for vinegar to flush lines, if that is part of service ,you should provide materials."
patricia B.
deland, florida
"Keep me informed on what they were doing and Pleasant all the time"
keith E.
south ogden, utah
"Harry was thorough and answered all of my questions."
brian L.
milton, west virginia
"Our service person was Christian and he was super kind and informative."
jean E.
arlington, texas
carol B.
dallas, texas
"Steve was very nice!"
karen P.
edmonton, alberta
"arrived on time efficient workers gave good information polite"
paula G.
scotia, new york
"The technician was wonderful -- very professional and respectful. He answered all of my questions and concerns. I would like to have him back to service my units in the future."
chris A.
winnipeg, manitoba
"The technician gave me great advice regarding to maintenance and use of our HRV."
ron C.
plano, texas
"The technician was polite and on time. He could have been a bit more thorough. I had to ask him to open the unit to check for mold, mildew or any other possible problems. I thought opening the unit was a standard practice."
mary S.
kansas city, kansas
"Came in and got the job done and out in a reasonable amount of time. Treated my home with respect. Everything is working good."
zoe M.
ocala, florida
"I called in the evening and service man was at my hse 8am Tk u"
vanessa R.
cuyahoga falls, ohio
"The immediate attention and quality work."
bonnie H.
ogden, utah
mary T.
trophy club, texas
"The Tech was very through and extremely courteous. Although the tech was late to the appointment, a call was made to me telling me I could postpone or keep the appointment. It was understandable that the timing was off due to the extreme heat and no A/C calls."
glenn C.
flowery branch, georgia
"I watched their actions on my equipment and found them to be consistent with all others that had come before them."
dave T.
edmonton, alberta
"The technician, Justin, was very efficient, tidy and knowledgeable. He explained everything we needed to know about our air conditioner in language that we could easily understand. A very pleasant and knowledgeable man."
phil S.
mahomet, illinois
"The noise problem from my new A/C unit was not resolved."
beverly B.
sun city, arizona
kathleen L.
albany, new york
rosemarie Q.
schenectady, new york
"David provided me the best customer service and he also went above and beyond to get the information that I needed to make my decision. I appreciated his patience with me as I wasnt feeling well he walked me through the process and I couldnt be more grateful."
sue P.
layton, utah
"James did an exceptional job cleaning and maintaining my air conditioner."
steve K.
lakewood, colorado
"Service Experts have been servicing my furnace and AC units sense they were install and have always been prompt professional and treat there customers with respect."
amal H.
indianapolis, indiana
"I was hoping it would be fixed sooner than it was but the parts had to be ordered"
cohen R.
madison, mississippi
"good work performed"
charles G.
austin, texas
"Swift and efficient."
ms warner W.
nashville, tennessee
"tech took his time and did a very thorough job. send brandon again"
mr cook C.
fisher, illinois
"They responded quickly and fixed the problem"
mr grube G.
addison, illinois
"Professional, explained the situation well."
john L.
south bend, indiana
"Very professional and helpful."
janet T.
greenland, new hampshire
"Techs were professional in most of their interactions."
jim B.
round rock, texas
"Great tech and service"
mr haddock H.
prosperity, south carolina
"Ryan WAS GREAT!!!"
john B.
durham, north carolina
"Technician never went to the outside unit to check status."
lauren J.
elkhart, indiana
"The technician was quick and courteous."
bill S.
hillsborough, new jersey
mrs abernethy A.
north palm beach, florida
"ontime,friendly,neat,efficient, arthur handled the checkup and reported no problems."
ron B.
schenectady, new york
"Service person found hidden dirt that was clogging air intake on outside unit that was never shown to us in prior visits"
melvyn L.
plantation, florida
"Technician was very professional and friendly"
donald elliott E.
hueytown, alabama
"Service-techniciansknowledge-dependability"
wayne B.
windsor, ontario
"Excellent service from first being notified / Bryant / service man came out first thing in afternoon / trace the problem down right a way / fixed it & told me what could happen & to give them a call back if need be"
shelly W.
windsor, ontario
"Technicians, were so polite, explained everything and saved my air conditioner,wires as they were knawed through by a mouse, also they had to go in crawl space, which was not pleasant"
judy T.
cicero, new york
"Technician showed up without a mask, I had one on but he never put one on or offered. I did not go to the basement with him to see work performed so I can not rate this other than disconcern for customer."
marilyn K.
louisville, kentucky
rick B.
randolph, new jersey
"Tech was polite, thorough and professional"
pat A.
edison, new jersey
tom S.
lebanon, ohio
mary D.
winnipeg, manitoba
"Knowledgeable staff, prompt and efficient"
bobbi S.
columbia city, indiana
"Arrived in a timely fashion, way faster than I anticipated! Both gentleman were kind and professional, and not only did they fix the problem of animal nesting in the pvc from my water heater, they installed the proper end-cap screen to prevent the problem from occuring in the future."
jarrel W.
shreveport, louisiana
"Josh, the Technician was very thorough"
karlen L.
hermitage, tennessee
kent H.
fort wayne, indiana
"Did the tune-up quickly,"
mitch S.
keller, texas
"Clarity in describing the situation and options for correcting. Knowledge of Tim and Yolanda. Exceptional work ethic"
danny B.
oklahoma city, oklahoma
"Very personable and professional"
marco C.
dallas, texas
rich L.
delmar, new york
"great service by very professional techs"
robert S.
calgary, alberta
dave D.
austin, texas
charles S.
milton, west virginia
james caporini C.
brookville, ohio
"Technician was late."
verna B.
winnipeg, manitoba
stephen L.
albany, new york
"expert skills, pleasant personalities, desired to be helpful, polite"
brent R.
farmington, utah
"Harry was very personable and knowledgeable about his work and very informative about the answers to my questions."
tyler C.
sharonville, ohio
"Problem was not solved originally. Service tech had to come back a second time. Not through in the work and inspecting that the problem was resolved the first time. Did not appreciate the salesman being brought in to sell us on buying a new system. Kind of wish I would have got a heads up on that."
maria R.
cross lanes, west virginia
louise P.
edmonton, alberta
"No charge for service."
danielle H.
west jordan, utah
"The tech was on time and all the services were performed."
heather E.
calgary, alberta
"Great job!"
don F.
highmore, south dakota
kim S.
pickerington, ohio
"called SundayMay 8th at 7:30 am and customer service said someone would be out but could not give us a designated time. By 7:30 p.m. no tech. had showed so my husband recalled and customer service then said someone would be out in 2 hours. By 11:00 p.m. we went to bed because NO ONE Showed. Called the next day and complained , they finally sent tech. out. so mothers day plans where completely ruined."
betty ann C.
prairie village, kansas
thomas H.
mccalla, alabama
"Fast service. Tech was able to replace part on the first call."
kathleen C.
ft wayne, indiana
"Brad was very professional, helpful, and courteous. He always does a great job and is very knowledgeable!"
juanyta B.
colleyville, texas
"Technician was very friendly and knowledgeable."
ray S.
calgary, alberta
"always dependable"
doug D.
windsor, ontario
"Very professional, timely and helpful"
sheila D.
calgary, alberta
"Efficient. Answered our questions well."
troy P.
winfield, west virginia
hilda S.
clifton park, new york
"Your servicemen was very professional and extremely helpful."
louis G.
west chester, pennsylvania
"Excellent representative of your company, Austin, did the service. Everything in good condition"
jack S.
austin, texas
kari N.
ocala , florida
"Lance was very knowledgeable and gave us a lot of suggestions as well as fixing the AC problem. He kept me informed as to when he would be coming and how far he was."
mike C.
rensselaer, new york
"Excellant service but did not have correct air filter for my system & had to manually assemble substitute"
jon G.
middleton, idaho
"Jordan let me know he was on his way and arrived soon after. He was very professional and pleasant. He did a thorough A/C tuneup and let me know about potential issues down the road. Joshua made some upgrade suggestions that I will soon take advantage of and he was also professional and pleasant."
deborah D.
jacksonville, florida
aaron V.
bartlett, tennessee
"The tech that came out to check my new A/C unit was very knowledgeable and polite. The tech was able to assess the issue and found that the prior crew that installed the new HVAC system did a subpar job and is supposedly getting this info to the correct people to get this unit repaired properly. I am just waiting for a response now. This issue alone is why some of the ratings are low."
john R.
jacksonville, florida
"Tech was very courteous."
edward N.
austin, texas
steven H.
jacksonville, florida
"Satisfied with the service."
michael S.
chamblee, georgia
"Quick, timely service"
judy G.
rockville, maryland
kim B.
indianapolis, indiana
jeanne S.
layton, utah
james S.
lakewood, ohio
"On time.."
evelyn K.
austin, texas
"Technician did what was scheduled"
sylvia U.
indianapolis, indiana
sam T.
washington, district of columbia
"The installers answered my questions and were very courteous."
robert essen E.
edmonton, alberta
"The employees were very polite and friendly."
rita G.
ft worth, texas
"Marcus, the technician arrived on time, was courteous, friendly, and informative."
james C.
riverdale, utah
"Rodolfo did a great job and explained everything that he did."
richard R.
wolcottville, indiana
"Serviceman was polite and competent."
christine K.
silver spring, maryland
"Running a little late in the window, which caused us to push the window back, but it was same-day and all worked out well."
elizabeth H.
cincinnati, ohio
"Was professional, considerate"
jackie M.
garland, texas
"Although the technician was polite and professional, he did not fix the problem. I called you to get someone to come out to fix it Saturday but was told that no one could come until Monday or maybe on Sunday. I told the scheduler that I would not be home on Sunday but someone tried to come while I was at church. I tried to call when I got the message but no answer so I texted him. Asked that if he could not come back around today to make sure that I was on Mondays schedule which is when I thought I was scheduled. He said call the office. Office told me that Monday was full; it would be Tuesday. I have already paid to have this fixed & I shouldn't have to wait 4 days for it to remedied. This is not my fault. I purchased a service plan but now I wonder if it was a wise decision."
don S.
arlington, texas
"We appreciate the quick response and diagnosis of our problem. The consultant worked very hard to arrange for the replacement the next day! This was especially important in this extreme heat to an elderly couple! The technicians did an excellent job of installing our new system."
stan S.
ft wayne, indiana
"Technician (Brad) was very engaging and friendly."
sandra J.
mobile, alabama
kimm V.
glens falls, new york
"The tech got the A/C running but I believe the high pressure switch is bad as the unit quit running 16 hrs. later. Work order for replacement part on file."
sandra S.
edmond, oklahoma
mr mefferd M.
mt pleasant, south carolina
"They did a good job, but plugged it back in to the wrong outlet that turned off the water heater when the attic light was turned off."
cathy H.
charleston, west virginia
"Everyone is always so helpful and they were kind enough to find time to come see us on a day they were already on an overbooked schedule. They figured out the problem and helped us to get it resolved."
randy K.
high springs, florida
"Mike was courteous, polite and very informative. He explained the unit I have and possible issues. He also explained the service options available."
forest T.
kansas city, missouri
leon C.
n richland hills, texas
"Very good explanation of work done"
andy la fuente F.
dallas, texas
rebecca N.
scotia, new york
"friendly, good explanations of results"
ms hull H.
bethesda, maryland
james S.
cazenovia, new york
margaret G.
calgary, alberta
"The teach was very professional and on time for the Service done wash quite expensive"
susan H.
malta, new york
"Technicians were prompt, used care in my home, installed and cleaned up nicely."
jonathan M.
san antonio, texas
"Jesse identified the problem that a result of an oversight during our Jan 2022 service, and he was extremely polite, professional, and resolved the issue quickly."
barb K.
boise, idaho
"Very personable and knowledgeable. Spent a lot of time explaining things to me. But the price of the filters is outrageous. Later I checked Amazon and can buy them for $35.00."
edward W.
scott depot, west virginia
"Knowledgeable and polite. Answered my questions"
brooke C.
austin, texas
"Carlos did a great job and took the time to explain what he needed to do."
robert S.
brandon, mississippi
peggy T.
alpharetta, georgia
cynthia A.
madison, mississippi
"Had both AC (Donald) and plumbing (Jerry) service calls. Prompt, courteous and with very satisfactory outcomes for both issues. I made call after 12 noon - both jobs done by 4-ish. It was amazing - and I thank you!"
ruby W.
atlanta, georgia
"Mr. Loveday is always very professional and courteous."
ruby W.
decatur, georgia
"Mr. Loveday is always very professional and courteous."
ms. post P.
chevy chase, maryland
frank D.
austin, texas
michele W.
schenectady, new york
michael S.
austin, texas
"Fast service and friendly employee"
miriam B.
xenia, ohio
natasha S.
orlando, florida
"It is working well"
denise D.
dallas, texas
cori E.
cedar park, texas
"He was very thorough and explained what he did."
alvin D.
sandy, utah
"George was prompt, courteous, knew what he was doing and helpful with a concern we had."
robert S.
niskayuna, new york
"The technicians we're efficient, timely, knowledgeable, polite and answered all of our questions."
terry A.
pflugerville, texas
"The technician was very thorough and explained each step of the inspection."
lynn J.
austin, texas
"I was forced to call again on Sat 5/14 because the 2 techs who charged me $1067 to replace my ER shut off valve near my water meter bungled the job & I had a worse water leak than before. The person who finally called me on Sat afternoon did not want to come out stating he was busy & wanted me to make an appt for Mon or Tues. I read him the riot act and only then did he agree to come fix the leak in an hour -after I waited all Sat. Turned out to be a loose bolt near the water meter the prior 2 guys did not tighten correctly. I lost money and time and didn't even get an apology from the Sat tech. He said he wouldn't charge me for the visit-REALLY! Never again!"
lathica A.
edmond, oklahoma
jackie J.
mount laurel, new jersey
"The technician was more interested in selling me a new unit rather than providing the service that I paid for"
barbara O.
cape coral, florida
"Two men arrived in separate vehicles. The tech who was Latin was very nice. The"salesman* wanted me to purchase a new unit."
john K.
lake george, new york
gordon church C.
nashville, tennessee
"The #5 unit that was installed is still not working properly"
bob K.
bluffton, south carolina
"service tech. provided excellent on-time service."
barbara loney L.
west columbia, south carolina
"service was neat, efficient , courteous and service expert kept me up to date on work that was done."
agam S.
gainesville, florida
"Alfred was very knowledgeable and pleasant. Completed the visit in an expeditious manner."
christine A.
oklahoma city, oklahoma
"Nice tech - polite and timely. Couldnt read his work ticket/invoice (let them email or print it!)"
norman L.
indianapolis, indiana
"All went well,"
norman K.
edmonton, alberta
"McKinley did exactly what was advertised, offered and expected. The technician was well qualified, thorough and professional."
janis T.
dallas, texas
laurie N.
carrboro, north carolina
"Na was an excellent technician and was friendly, knowledgeable, and courteous. Great service!"
emile B.
edmonton, alberta
"Dustin was knowledgeable and willing to explain the cause and solution of the problem we had. He did outstanding work! I would recommend Dustin and Rob's Albertan Plumping and heating to anyone."
john C.
midlothian, virginia
"The technition was thorough, personable and answered my questions."
robert F.
selkirk, new york
"SERVICE TECHNITION WAS EXCELLENT.PLEASE DO NOT SEND A SALES PERSON WITH THE SERVICE TECHNICIAN TO THIS HOUSE AGAIN I WILL CALL YOU WHIN I WANT TO TALK TO THE SALES DEPT."
dora B.
bentonia, mississippi
"They were professional and knew their jobs, they also understood my reasons for the call."
john V.
clifton park, new york
todd C.
jacksonville, florida
"Was late causing us to sit here and wait and had other plans that day.. also had no filters for my unit. Stated was ordering some and still havent received them or been changed"
mrs tesorero T.
jupiter, florida
"Quick , on time, knowledgeable, friendly and could understand him."
mr. pantanella P.
marlton, new jersey
albert S.
albany, new york
"I think his name is Luis - he did a very thorough job servicing and cleaning the AC. Thanks to him"
michael A.
indianapolis, indiana
"Technician was very pleasant, skilled and knowlegable."
tim C.
rocky view county, alberta
"Very friendly, prompt service."
brenda W.
austin, texas
"The service tech Christian did all of the a/c checks and explained what he did and what needs to be done. Will order a filter and will set up a return visit."
ling Z.
troy, new york
"I am appreciating your service and staff are friendly"
larry W.
blue springs, missouri
"the Tec was very knowledgeable and courrnesty"
james B.
marietta, georgia
ms bennett B.
keithville, louisiana
"I've been with you all for many years and know that you are there for me keeping my equipment working. Always quick with extra service when needed."
jim M.
champaign, illinois
elizabeth M.
kansas city, missouri
"Keith was very informative and helpful in navigating my issues. He gave me tips for the future as well."
david T.
bountiful, utah
ms welch W.
nashville, tennessee
"Problem Solved"
susan S.
winter springs, florida
miguel R.
kansas city, missouri
"Wesley was really helpful and effective when he responded. It took multiple calls to get him to show up. The shower cartridge is not working properly and I contacted the dsipatecher and Wesley to fix the problem but I have not heard back from either. I hope this review will help me to find a solution"
sean O.
ft wayne, indiana
william M.
halfmoon, new york
"Dale did a great and clean job. Brian was also efficient."
larry B.
elkhart, indiana
david W.
edmonton, alberta
"Promp, courteous and professional service"
robert S.
huber heights, ohio
"Informative and professional"
anthony A.
brunswick, ohio
"Technician was very prompt courteous and had good knowledge of what he was doing"
rick B.
calgary, alberta
"Friendly efficient service"
bill C.
osceola, indiana
"Polite positive and friendly."
david R.
grapevine, texas
"My technician was tremendous."
patricia G.
bedminster, new jersey
"Efficient and polite!"
julie C.
dunwoody, georgia
mr. floyd F.
west chester, pennsylvania
"Very professional! Very thorough! Very informative about our sustenance that is 14 years old"
kermit A.
scotia, new york
john A.
buda, texas
"Joseph was knowledgeable, honest and likable. We chose another company for a new HVAC system. We chose another company based on price and warranty not your rep."
bill C.
mansfield, texas
helen S.
winnipeg, manitoba
michael B.
lisle, illinois
"He got it working quickly"
shirley L.
calgary, alberta
"AC was installed on Feb 3/22 and AC cover was on back order. As of May 10/22, we have STILL NOT received our AC cover. Waiting to be notified of when it will be delivered and actual delivery!"
jim S.
johns island, south carolina
"Tech was very knowledgeable"
brian P.
centennial, colorado
david B.
bryn mawr, pennsylvania
"He was quick."
steve F.
springfield, ohio
"The tech was very friendly and told me everything he was doing and asked if I had any questions."
sarah K.
plano, texas
"Care and attention to my ac drainage lines. Blew it out to my satisfaction and fixed the problem"
mike M.
goshen, indiana
"Danny quickly figured out what was wrong with our AC unit, had parts ordered, and came back when they arrived to get it fixed. He was respectful, friendly, and efficient."
mr eaves E.
arlington, texas
"We have been very pleased with the service."
don M.
fayetteville, new york
linda H.
auburn, indiana
"Efficient service."
bonnie W.
hampton falls, new hampshire
"Prompt, speedy service, no mess, polite."
richard W.
fayetteville, new york
vincent M.
hampton, new hampshire
"Your people are always professional and helpful"
christophe C.
south ogden, utah
"Your technician was professional, knowledgeable and kind."
gail H.
mesa, arizona
"Prompt and careful"
dennis K.
fernandina beach, florida
carol H.
lakeshore, ontario
charles barnard B.
stratford, new jersey
"knowledable and on time. also very friendly."
sean P.
austin, texas
""Why do you think you need your refrigerant recharged?" were the first words out of the technician's mouth, as that's what I wrote in my scheduling request. Like I was dumb and didn't know what I was talking about. I needed this done last year as the freeze caused a small leak, somehow. He immediately started talking about prices, then almost seemed to threaten me with cancelling the job if I wasn't able to provide roof access where my unit was. "We don't have a ladder, if we can't get up there..." Luckily my building has a built in ladder for roof access. Last year the company I called out did a thorough job of looking for a leak but was unable to locate it in the copper wiring - not y'all. He said it would be $700 to look. $700, just to _maybe_ locate it! Not even fix it. Lol fuck y'all. He filled the refrigerant quickly but was super excited talking about installing a new unit because of how expensive it is to fix these things. Goddamn, y'all think people are made of money? I just wanted cold air."
david W.
overland park, kansas
mary K.
dallas, texas
"Professional individual and efficient"
john W.
saratoga springs, new york
"The person conducting the service was attentive to his task at hand and explained what and why of what he was doing."
eric F.
zionsville, indiana
"Tech was great. The estimate was much higher than expected and feel we were getting oversold on equipment needed. The new advantage pricing that is being pushed does not make financial sense for a homeowner."
mr mcnamara M.
batavia, illinois
"To be honest I have been extremely frustrated and disappointed with Golden Seal for a long time. Primarily due to the poor customer service and what I felt was up charging or simply the technical support trying to drive sales. The start of this was in 2015 when our up stairs HVAC unit finally gave out and we had to get a new one. And understand that my comments are based on hindsight, because 2 years ago our down stairs unit went out and in lieu of going with Golden Seal, we went with another competitor (Patriot HVAC) simply because they provided a quality of service and insight that has not provided by Golden Seal in years. Namely that the GS sales person didn't consider our years of being a client with GS or that they were providing us a system that was well beyond what we needed for the down stairs. Patriot came in did a full evaluation of our air flow needs for the down stairs (but also the whole house), and also assessed the existing Lennox system and provided us a product that was literally half the price of what GS quoted and also with a longer warranty. Sure we can debate the differences between Lennox and Rheem, but the core issue is that GS was trying to sell me a down stairs system that was the equal of the up stairs system which was entirely unnecessary. Thus my trust was immediately shaken by this. The challenge has been that we have two systems, meaning a Lennox and a Rheem and obviously to retain our service warranty on the Lennox we continue to work with yourselves. And considering the fact that we have had a relationship with yourselves for over 19 years and have paid for annual maintenance agreements, the quality of service and the technicians provided have been dubious at best for nearly 6 years. I honestly don't feel I can trust your company or the technicians that are sent out, and we have seen this over the past few years with having a different company supporting our other system. Each time GS comes out to service the Lennox the Rheem tech will follow up or come before, and they evaluate the Lennox and provide their perspective on work. And each time the difference between the two is staggering. Now I can certainly understand yourselves being suspect of what Patriot HVAC is saying or what their perspective is on the systems, but their goal is not to degrade GS or the Lennox product but to be objective and provide info. And when we confront the GS techs they become upset or seem to be trapped in realizing that they likely have distorted the facts on what needs to be done or the suggested maintenance work they are suggesting which is essence is uncharging. I shared all of this with the Technician who came to our house and advised him of our dissatisfaction with GS. He was very open, frank and accommodating with the discussion. He fully understood the perspective and issues we had, and also indicated that the customer service side (meaning your call center) was poor at best, and I would agree with that. I also explained to him that at no time does GS take the initiative to get in touch with us, understand our long history with the company (even through the sale, name change and revision back to GS), that we are never provided text messages with who our technician will be, that we are provided a service history each year, and that there is a diagnostics discussion on what kind of maintenance we should be considering and why. Patriot does all these things and we have the same technician each year. For the past 6 years we have a different tech nearly every time and as noted I truly don't trust what the tech is telling me. Having shared all these things with this current tech, he grasped the situation and understood that trust and truth is a real issue in the industry and said that he would make sure to be fully transparent and would share out concerns about the company. Thus I gave your tech a 10 because he listened, realized that now he was under the gun, walked through the work and service needs and discussed our annual service contract. GS needs to realize that your business name and reputation is going to based on your culture, the quality of the people you hire and realizing that the service tech is and will always be the reason people do business with your firm. We are still unsure about what GS is and will be very guarded regarding any service work but this technician started rebuilding that trust."
heather and ronald S.
hurricane, west virginia
"Your service technician was in a hurry to get to the next service call and your rates are to high."
susan R.
austin, texas
ms reid R.
mt juliet, tennessee
"Always responsible and respectful, this visit I had a specific question about an inside filter that was not resolved."
mary M.
kettering, ohio
"I do not give 10 because there is always room to improve"
robert D.
birmingham, alabama
"Very capable and efficient service."
mr liszewski L.
fort lauderdale, florida
jim C.
st johns, florida
mehmet O.
saratoga, new york
dale G.
califon, new jersey
"Chris is a Service Expert"
virginia F.
manville, new jersey
"The technician was very thorough with his inspection. Answered all my questions. He was polite and professional."
chuck C.
naperville, illinois
"Solved the problem quickly"
carol L.
jacksonville, florida
"Technician was very friendly & helpful"
gerald J.
tecumseh, ontario
"Every service the Bryant staff has provided over the many years you have serviced my furnace/air conditioner has been the highest, professional standard. I have complete confidence in continuing our relationship."
joel K.
birmingham, alabama
"I am not sure at this point how they did. They said the 2nd unit was low on freon, that there was a leak and they could not add more because Norrell would not alow that anymore, they would call with a price on a coil and if my unit was still under warranty, but I have not heard back."
linda V.
lilburn, georgia
"Jason did a thorough check of my systems. He answered my questions in a way that I could understand."
winona C.
dallas, texas
"Same day service, arrived promptly, had parts on hand, completed process well"
tom P.
bartlett, tennessee
"Did not deal with the current problem. Needed a blower not a new unit."
richard F.
southbend, indiana
"Responded within a couple of hour and had my ac runnig temporarily on a very warm day"
ron W.
essex, ontario
kelly C.
rochester, new hampshire
"Bobby was courteous and efficient. I don't recall his co-workers name, but he was friendly and professional as well."
mr earhart E.
charleston, south carolina
edward G.
fernandina beach, florida
denise S.
central city, nebraska
"Still have questions about setting the control panel."
lashanna F.
dallas, texas
"Great, friendly and knowledgeable technician. But all that was needed was lighting the pilot. The price was way too high, for such minimal work. I was certainly ripped off on price. I would NOT recommend them as a result. Given the minimal work, it should have cost $75 at most! It was more than double that price."
matsuda M.
palm beach gardens, florida
"Braking ceiling after cleaning is not good. Also on the floor Dropped paint here there."
vitauts B.
jacksonville, florida
"For 42 years I have received excellent service every time."
jerry R.
austin, texas
"Both of the units that the tech completed maintenance on are no longer cooling. They were working just fine leading up to the PM visit."
darla B.
matthews, north carolina
craig B.
calgary, alberta
"Professional, friendly and knowledgeable."
patricia S.
jacksonville, florida
"He as always if friendly ,neat, puts everything in his path away when done. He is very efficient. Like this young man."
allison J.
hendersonville, tennessee
"The technician answered my question regarding my thermostat"
mr dalehite D.
jackson, mississippi
"Very efficient and professional and also very polite."
linda T.
birmingham, alabama
"Agent was on time and respectful"
robin M.
overland park, kansas
earl C.
springfield, ohio
"Because of the service and having workers like Austin Calicoat and Kevin they done a fantastic job"
gerald H.
clifton park, new york
"Mohamed was very knowledgeable and explained every thing he was doing!"
cathy B.
ogden, utah
"The tech answered questions and provided outstanding service"
mr wilson W.
madison, mississippi
"Arrived on time, did a very good job. Special thanks to Mr. Steve Tollison for his good work."
alan K.
e syracuse, new york
"I had to have another technician come and finish the service on Friday"
keith K.
mobile, alabama
"He arrived in a timely manner and completed the work within the 2 hour time frame."
elaine R.
mishawaka, indiana
brij S.
calgary, alberta
patricia G.
syracuse, new york
"False person explained everything to me."
miles N.
winnipeg, manitoba