Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 300,321 Reviews
sharon K.
westerlo, new york
"I really liked the technician. Afterward he said he didnt change filter because it looked good. I dont know how to do it so it wont get changed until a year from now."
mr. fricke F.
west chester, pennsylvania
ms hoyos H.
nashville, tennessee
"Knowledge, patience and made great saving tip suggestions."
lorraine C.
chevy chase, maryland
james* W.
hilton head, south carolina
"They were professional and courteous."
donatomemme D.
wellington, ontario
mr huggins H.
bridgewater, new jersey
"the job was done correctly !!"
elizabeth S.
southaven, mississippi
"Very professional and knowledgeable."
bill A.
aurora, nebraska
jeannie J.
prosper, texas
"Good service"
rachel H.
riverwoods, illinois
"he was so efficient, very nice."
sarah B.
madison, mississippi
"He was very kind and professional."
clarence S.
cochrane, alberta
"Richard was very personable, he had his sales pitch down pat, and new your product."
william B.
richardson, texas
beryl C.
burlington, ontario
"Eric gave lots of explanations, answered our questions, very knowledgeable. Wore a mask, and protective boot wear."
dan H.
apache junction, arizona
the masiello G.
dover, new hampshire
"Service person friendly and great to work with, however issue is not yet fixed."
paul K.
schenectady, new york
"I was not dissatisfied. The tech seemed to know what he was doing."
kenneth K.
tucker, georgia
"I did not meet the him. Had no pre-warning when he was coming, and he was unable to reach me once he arrived. Also, his quote was excessively high compared to three other firms with equal or better products and services."
joanne H.
calgary, alberta
maribel M.
oklahoma city, oklahoma
"Knowledgeable friendly tech was able to take care of everything same day"
ncfrpc N.
gainesville, florida
"Bobby always does a fantastic job!"
kathy B.
cheektowaga, new york
"The techs were great. But i had to pay a service call even though when the furnace was installed they never opened up the ducts"
christine H.
college park, georgia
john C.
dallas, texas
"Both service experts worked efficiently and answered our questions with respect and to our satisfaction."
jim R.
bartlett, tennessee
patricia R.
ft wayne, indiana
"He was on time and very pleasant. His work was great. Couldnt have been happier."
lee C.
lilburn, georgia
"very informative"
donald V.
uniontown, ohio
"Ian was very professional and friendly. He gave an explanation of what he was checking and explained the furnace checkup process."
jura finn F.
indianapolis, indiana
"Ira is very pleasant, quick, knows not to let the cats out and stopped the funny humming noise made by the furnace. What more can we ask for?"
andrew M.
dallas, texas
"He worked very hard on our issue."
nancy D.
arlington, texas
patrina S.
syracuse, new york
mrs. hoffman H.
potomac, maryland
robert T.
elwood, indiana
"JD was polite & professional, and provided advice & tips and explained everything as he went along."
pauline O.
winnipeg, manitoba
"friendly efficient serviceman who respected covid precautions"
andrew M.
champaign, illinois
"Went above and beyond to ensure quality and professional work."
colleen Y.
mississauga, ontario
cynthia F.
saratoga springs, new york
"Efficient service , friendly informative technicians"
anna M.
voorhees, new jersey
"TThe service person was very fast and corrected everything that have to be done"
anthony D.
summerville, south carolina
"Answer questions and was knowledgeable."
harvey M.
hollywood, south carolina
"For the work that was needed to fix my problem I got it fixed for thousands of dollars cheaper than what pardee quoted me I will never bother calling on them again"
larry M.
jackson, mississippi
"LaCurtis was friendly and professional!"
mr scially S.
atlanta, georgia
"Tech Tulasi diagnosed the noise problem and was very professional"
mr harris H.
nashville, tennessee
"Early and thorough"
lorie V.
london, ontario
"All services asked for were done in a friendly & efficient manner"
jamie T.
winnipeg, manitoba
"technician did what he had to do and left"
mrs levada M.
minden, louisiana
"He went through all the steps of the Maintenance agreement; inside and out."
jean L.
franklin, tennessee
"The technician was very thorough and told me everything he did. He was very polite."
charles P.
layton, utah
"Good tech. Friendly and clean."
eleanor F.
elmhurst, illinois
vicki B.
overland park, kansas
"The records for previous work done was not available so the tech did not know if I needed a new part for my humidifier or not."
anita E.
nashville, tennessee
"I didnt receive a call that he was on the way and I cant understand why he finished so quickly. He was here and gone in less than 15 minutes. It usually takes longer."
frank L.
delran, new jersey
"I am under contract and this is the second time I have had my maintenance done and the filter was not changed. I thought filters are included in the maintenance service"
betty D.
bluffton, south carolina
"We were. Scheduled for appt earlier in week, waited three hours finally called and was told emergency appt happened but no one called, we called back and rescheduled for Friday."
donald T.
dallas, texas
"this went better than i expected jacob took the time and effort to fix unexpected problems and to install the water heater so that it looks good and i hope will work well for a long time"
mildred K.
cohoes, new york
elaine judge J.
canton, georgia
"Hue is polite, on time , and efficient. I always request him for my service."
derwin M.
jackson, mississippi
"Professional installation and dependable service And friendly technician Chris Watkins was a great guy and friendly ????????"
mr amoss A.
garnet valley, pennsylvania
"Technicians were professional, polite, knowledgeable & answered our questions."
frank F.
hampton, new jersey
"The furnace stopped working again within a few days of the repair visit. We have a call in now as of 6:48pm tonight (Sunday 11-22). This furnace has been a consistent problem since we purchased from you."
joseph C.
chews landing, new jersey
"Very professional and helpful"
richard K.
piscataway, new jersey
"Very Informative and helpful."
ms atwood A.
louisville, kentucky
walter C.
niskayuna, new york
"Besides the fact I was charged $109 just to get the tech and a sales girl in the door, I was also charged $78 in labor. Which consisted of the tech looking at the furnace for less than 5 seconds and telling me the inducer motor was shot. That was it!! A tool never came out! So all in it was $212 for them to say this is whats wrong. Then tried to tell me it would be $896 to replace it!!! Then when I said no the sales girl hung around trying to sell me on a new furnace and a/c to the tune of $10,600. Fixed it the next day myself for $319 (price of the inducer motor) and a half hour of my time!"
mrs. izquierdo I.
west chester, pennsylvania
terry H.
west lorne, ontario
"Excellent as always"
englander E.
bedminster, new jersey
mary K.
atlanta, georgia
"Mike worked quickly and efficiently."
mr macropoulos M.
hilton head island, south carolina
john L.
naples, florida
kiani E.
indian head, maryland
"Timely, quick, and efficient"
annabel M.
kingston, ontario
"It is w9nderful to have the same knowledgeable service person come and look after the house. Jesé always goes above and beyond. You are lucky to have such a great employee and I am lucky to have such a great service person!"
william H.
clifton park, new york
mo V.
flower mound, texas
"Miguel was very helpful and answered my question"
mrs baucom B.
morrisville, north carolina
ken D.
marlton, new jersey
arthur C.
ft wayne, indiana
"Matt was very thorough, courteous and answered all of our questions."
evan T.
covington, kentucky
"The plumbers did some problem-solving and got things done within the timeframe they promised."
mr bower B.
roanoke, indiana
"The serviceman did the job and fixed my problem correctly."
vickie D.
london, ontario
leanne B.
coloma, michigan
judy G.
elkhart, indiana
"Polite and efficient."
mr cumello C.
coral springs, florida
"I called twice and both times was told someone would call back and they never did. After 20 years with you i am shocked at this lack of respect"
marie P.
oakville, ontario
mrs S.
austin, texas
"Alex is always prompt and very professional."
george B.
halfmoon, new york
"very nice"
mrs usuriello U.
pompano beach, florida
"I had scheduled an appointment for Thursday 11/19/20 between 8-10. Michael, the service technician didn't get to my house till after 1:00. I called numerous times. The 1st time at 10:15 I was told the technician was running late but was on his way. That was a lie. Then I called again & after being placed on permahold was disconnected. No one called me back.That really irritated me. Then I called again & someone told me Michael was on his way & I asked to speak with a supervisor. I was told that Michael was a supervisor but the representative said she would have someone call me. No one called me. I've been a customer for over 15 years & I don't believe that's the way to keep customers. So disappointed."
rocky H.
dallas, texas
pat L.
villa hills, kentucky
"On time and efficient"
clark J.
taylor, texas
"They came within 45 minutes of my call. They explained e everything that was wrong and how to correct it. The work was completed on time and they cleaned up before they left."
john J.
ellijay, georgia
"Knew what he was doing"
mr. falkenstein jr J.
hainesport, new jersey
"Staff was very friendly, professional, and courteous."
robert H.
moraine, ohio
william L.
south charleston, west virginia
"Good job"
ron S.
plano, texas
charles R.
enon, ohio
"On time arrival. Got the job done quickly and equipment (water heater) functioned correctly."
mrs reynolds R.
west chester, pennsylvania
patricia M.
bath, ontario
"Chris was very knowledgeable and thorough and answered all my questions in detail"
david W.
raleigh, north carolina
"The salesman completely misrepresented the pricing and the pricing plan.The salesman completely misrepresented the pricing and the pricing plan. We feel like we were completely wrapped off."
larry H.
middlesex, new jersey
sandy B.
alpharetta, georgia
mrs donnell D.
murfreesboro, tennessee
don M.
hillsborough, new jersey
"He got the thermostat working better than it was; settings were off. Time will tell if thermostat overall is good for this house."
robert D.
peachtree city, georgia
"Quick and easy, but still complete"
lynette B.
centerville, ohio
"I just moved into my home last year & live alone. I felt very concerned about the boiler system. I set up this appointment to get help understanding it all. The technician kept using the phrase, my guess is. That really frustrated me, he knew it. Also, he finally worked on some pipes near the boiler he said, maybe they are each connected to a different room & spun them a bit, hoping it would make a difference. One room in my home is significantly colder than the rest. I also asked about a vent system- your company put the boiler system in this house- he said he couldnt answer my questions as the company computers had been down for over a week. I would appreciate a phone call & have a different person come talk with me. I dont feel I am being unreasonable."
cheryl M.
richardson, texas
"Friendly, polite, professional, and efficient technicians"
mr staggs S.
hermitage, tennessee
mr hoyt jr J.
greenacres, florida
willie J.
cinti, ohio
"Tech, introduce himself and the company. Listen to what I had to tell him regarding my Goodman Furnace, checked what I thought was and use his tools to make sure. He called to let me know when the part was in- time he could arrive and repairs was done in fast efficient manor."
dianne P.
south bend, indiana
"The tech was very polite, had on his mask, put on his shoe coverings and came relatively soon within the time frame scheduled."
mr norris N.
boynton beach, florida
"Excellent job as always"
mr peters P.
amherstview, ontario
mr norris N.
boynton beach, florida
"As always Alex was great"
ian M.
boulder, colorado
"Technician arrived on time and provided a detailed report after servicing the unit."
mr chern C.
weston, florida
"Nice Effective Patient"
patricia G.
gloversville, new york
"Justin and Ben were very respectful. Their work was thorough and done quickly in time for me to get to work. They showed me how everything worked, really appreciate that."
edward R.
dover, new hampshire
"Customer service person was very responsive. Tech quickly identified problem and appears to have corrected problem."
perry G.
silver spring, maryland
"I didnt have heat and i had deduced that the problem was with my pressure switch. While the tech confirmed that the switch was ok, he concluded that the motherboard ($800) needed to be replaced. QAdter he left and ordered a new motherboard, I took it upon myself to check the wiring connectors to the motherboard and found that there was just a bad connection (so it seamed), and i got the furnace operational myself. After learning of my success, the tech still wanted to replace the motherboard ($800). I elected to wait, and my furnace thus far is operating perfectly. I understand that the motherboard could act up in the future, but I wouldve appreciated the Tech to have done a little more problem-solving and not immediately resolve to purchasing an $800 part."
richard penna P.
silver spring, maryland
"The technician was very capable and efficient ."
beverly T.
scott depot, west virginia
woody H.
roswell, georgia
"Tulasi was very efficient and courteous"
mr taback T.
palm beach gardens, florida
"work was done and respect for home"
dr litwin L.
wellington, florida
"Tech did not solve problem, and was argumentative. I told him to get out.....i never want him in my house again"
mr alessi A.
little egg harbor, new jersey
"Steve is the most personable guy and an expert in his profession. He knows our house, our equipment, and what our expectations are."
dona R.
ft myers, florida
"Your service people are always reliable. I wish Salespeople would NOT come with."
kathleen T.
pottersville, new jersey
"Problem was fixed and thorough explanation given as to why and what to do going forward if problem happens again."
brent P.
schenectady, new york
"Informative and realistic."
teri P.
hampton, new hampshire
phil S.
wheaton, illinois
"He was cordial and efficient. Plus he discounted humidifier tune up. Two furnaces serviced and installation of two UV lites should be discounted rather than twice one furnace."
mr. locascio L.
phoenixville, pennsylvania
randall T.
indianapolis, indiana
jean L.
overland park, kansas
"My appointment was from 2-4pm and the technician came at 5:45pm! Waited 3 weeks before my furnace filter and humidifier pad was replaced! The technician was very professional, courteous and efficient but the Neil. Harris service was very poor."
jackie J.
mount laurel, new jersey
william S.
glenville, new york
"Very thorough and knowledgeable."
laura A.
georgetown, texas
"Tom took the time to explain everything to us and he was incredibly nice."
sharon H.
cohoes, new york
"i recent bought this home and saw the prior owner used Roland for felt they would know what i had in my place. the first person came on schedule but after 30 minutes informed me he was the wrong person to check my units. he called and told me that they would sent someone else. the second person did an excellent job. the first was very nice too. but it cause me to have to wait much more and change my day plans"
louisa B.
dunwoody, georgia
gary D.
gallatin, tennessee
"John was great however they were not able to help us."
boris G.
niskayuna, new york
sanford G.
delray beach, florida
felix P.
edmonton, alberta
"He seemed very knowledgeable and explained any questions that I had,"
shenendehowa metho M.
clifton park, new york
"Robert was able to use what he had on the truck to make a quick and effective solution for us!!"
dr. gary l M.
austin, texas
alan G.
st. thomas, ontario
"Brandon answers all our questions, is efficient and likeable as well as professional.A great combination of attributes."
scott D.
decatur, georgia
john P.
burlington, ontario
"On time and very knowlegable"
linda W.
pineville, north carolina
"Courteous, kept me informed."
mike C.
plano, texas
"The price quoted was totally out of line. Who ever came up with the pricing is out of their mind. Sorry, wont waste each others time in the future."
charlotte J.
arlington, texas
heidi S.
guelph, ontario
"efficient, courteous service provider"
christopher S.
windsor, ontario
robert H.
potomac, maryland
"Well fone"
kim S.
tipp city, ohio
"Tech was excellent, parts availability not. This was not the first time replacement part was not available. Based on usage record, or on type of units you have installed, predicting needed parts inventory should not be that tough."
kathy G.
watchung, new jersey
"Very confusing getting apt time, then called yo change , then tech came, ( there was nothing wrong / just turned on off) But only 2 units is serviced He said wait few days/ then set up another apt to have unit serviced Then got phone call on Friday at 10:30 Cancelling my morning apt to clean all 3 units ??"
ross M.
cambridge, ontario
"Pleasant, courteous young man. Explained things thoroughly."
john M.
manor, texas
"He's a goodtech just not very personable."
leo B.
burlington, ontario
"Helge was within promised visiting time, polite, observed Covid 19 protocol, wore shoe coverings."
arthur G.
littleton, colorado
tom A.
alpharetta, georgia
"The technician performed his work quite well."
allan Y.
frisco, texas
"Raul showed pics and gave supporting info! Have not received invoiceYET."
ms jotic J.
fort lauderdale, florida
keith M.
waterloo, ontario
john B.
ballston lake, new york
ms M.
nashville, tennessee
william P.
kansas city, missouri
carrie G.
elkhart, indiana
"Never had any problems with the this company and always there went I needed someone to come out to help"
mr semonian S.
tonawanda, new york
belinda O.
lawrenceville, georgia
"Very professional work and I was completely satisfied with the work done on my new HVAC system. The guys were very nice!"
milbury R.
atlanta, georgia
"I chose a rating of ten because the technician called Loveday arrived for new customer Maintainence of our system and new UV lights installed. He did a real professional job and was a delight to work with."
anita A.
birmingham, alabama
carl K.
buchanan, michigan
"The job was done quickly. The service technician/plumber was Knowledgeable ,Neat and Polite. I couldn't have had a more pleasant experience."
steven F.
jacksonville, florida
"Courteous and professional"
wendy F.
bridgewater, new jersey
"Nick was extremely professional."
mr duncan D.
marietta, georgia
"Outstanding service!"
octavio G.
schenectady, new york
"George was very thorough and responded to all my questions. James and Nick installed the equipment in just a few hours and did a neat and great job."
cyndy J.
louisville, kentucky
"Technician was extremely nice but professional and I had a few questions that he answered and showed me how a few things worked and he cleaned inside the furnace where it was a bit dusty and looked over everything throughly."
marcus M.
albany, new york
"This is a very difficult question but also one I greatly welcome. From the first phone call to your company I found the staff both very competent and welcoming. All of the service members that came to my home were very well skilled and a pleasure to interact with. At the completion of my install I was very happy as the work performed left me relieved and confident in a sizeable purchase for my home. It was however at this point some significant disappointments started to develop. My first impression was that the installation crew absolutely needed a shop vacuum added to their array of tools as well as about 15 more minutes spent on clean up. To be clear the team exhibited the utmost of respect for my home; wearing shoe covers even when walking through living space and pulling back area rugs from around my basement which I greatly appreciated. As my night went on however, I began to resent the need to vacuum up the work area and wash dirty finger prints from the walls around and on my new thermostats. Initially I would have ignored these things grateful for the new boiler however... it never worked after they left. Unfortunately none of the zones were checked or tested before they left and the 2 major zones representing the largest majority of my living space were not functional. One we later found was not wired to the thermostat correctly and could not run while the other was apparently to laden with air. So, as my home grew colder on a cold night, I called for service help only to get a rather dodgy answer of next Wednesday. When I protested I was furnished with an emergency service call. I would wait until 2AM (dumb luck that I was still awake as no estimate was given hours earlier) before a service technician contacted me to advising he was on his way. I offered to address this the next day in favor of my family (now asleep) and the techs convenience. I was told flatly it would not be tomorrow as it was busy. That's when I became angry at the condition of the install and my situation. With no other option I agreed to the terms and shortly there after the technician arrived. I was in no mood HOWEVER I was once again blown away at the professionalism and human elements of the service tech - he was responsive and knowledgeable. For what was now near 3am he explained some of what had happened and repaired my home which is what I needed most. While I again had prints on and around my walls they didn't bother me as much because he realized this was a new install that had gone awry thus he slowed down to be thorough and put things right. We parted ways chatting as normal people do and I was relieved that, even if my experience had been less than ideal, I was working with all good people. Am I disappointed oh yes but I too make mistakes and what was lacked in the fine details was greatly made up for by how I was treated. Also just as a side note Mike O'Flaherty and Devon were both absolutely amazing. Had either of them been there leading the installation I do not think any mishaps would have occurred! Mike did leave his cell phone number with me however I decided not to bother him as it seemed inappropriate to do so."
joanna S.
austin, texas
"Technician was on time, wearing mask for safety. Completed the check and left extra filter."
ken H.
west chester, pennsylvania
"Friendly and efficient"
robert J.
florence, kentucky
lloyd L.
milton, ontario
gerald G.
knoxville, tennessee
joan M.
hammonton, new jersey
"Pleasant, courteous and informative Service Tech Justin #139."
chris W.
watervliet, new york
"Both Ray & Ethan were prompt, explained things to me, & we had good conversations relevant to technical aspects of new furnace. They did amazing re-engineering of air intakes/chimney exhaust and internal house ducts. Work looks clean and has a 'perfection' quality to it!"
susan S.
phoenix, arizona
"Ryan came to a Sunday emergency call, as our water heater had leaked, but water was pooling up near electrical wiring. He recommended a new appliance and turning off electricity to the unit. Ryan was helpful and put me in touch with Dimitri, sales. He was helpful and we agreed to purchase a new heater and have it installed. He worked hard to get techs out quickly. All of this was good. The not so good was the installation. On the first day they brought the wrong size heater so were not able to install. (There was also whining involved re: the tight space they had to work in- unfortunate, but not something I could control) More concerning was the lack of masks on the techs. They had to deal with my husband who is extremely high risk. When I spoke to Dimitri I emphasized how important it was that anyone who came in contact with my husband be masked. He assured me they would be. However, during the end of job paperwork- no masks to be seen. My husband did call to complain- so I hope that has already been addressed."
keith B.
benbrook, texas
"Technician was very courteous and efficient. Was on time."
ismael S.
grand island, nebraska
"Super friendly people. Kalen was very amicable. Quick and affordable service."
steve A.
fairfield, california
"friendly and professional"
mary F.
dallas, texas
"I would give Steve at 12 if that number were available!"
timothy E.
rochester, new hampshire
"Service tech was very polite very knowledgeable and made sure he cleaned up after himself"
richard H.
oswego, illinois
"Cory was polite and technically proficient"
herbert M.
canton, mississippi
dan M.
austin, texas
"Total competence, direct action..and very likeable."
mr apilungo A.
boynton beach, florida
virginia S.
haslet, texas
"Sergio is always thorough, professional and very nice."
ms wilmot W.
urbana, illinois
jack M.
bonita springs, florida
helen denis D.
oldcastle, ontario
"The guys were excellent proper couldn't ask for anything better"
gay M.
arlington, texas
robina R.
cedar park, texas
"Very personable and informative"
diane H.
castleton, new york
"Technician was skilled and friendly."
richard D.
schenectady, new york
"prompt, thorough"
wendy H.
clifton park, new york
"They answered my questions and were efficient."
john H.
birmingham, alabama
"The person was on time and answer all my concerns."
james S.
perth road, ontario
"man in charge took the opportunity to causes me trouble by tagging my old oil tank which was there when the furnace was installed and was there last year when the furnace was cleaned."
john F.
fort wayne, indiana
dustin E.
winnipeg, manitoba
"Fantastic Knowledgeable staff. Fair pricing and quality work completed in a very timely manner. Keep up the great work!"
jay M.
pittsburg, california
mr woodhurst W.
mesa, arizona
andrea B.
covington, georgia
"Swift service. Please change (customer) contact number to 678 472 6197. Thank you."
fred M.
winnipeg, manitoba
"Job done, efficient and timely"
todd R.
jupiter, florida
"The technician showed up on time and did a thorough job, all the while being professional and courteous."
dan H.
white river, south dakota
"First, you came in and listened to the problem and then gave us possible answers and estimated costs upfront. I like that we were offered, and accepted a service plan. AND IT WORKED WHEN YOU LEFT!!"
david K.
lenexa, kansas
harold M.
clifton park, new york
"On time, polite, explained what he was doing and respectful"
tim B.
london, ontario
"Very friendly, answered all of my questions, discovered that the humidifier has not been working since the original instal3 years ago."
sandy H.
london, ontario
"polite cordial and knowledgable"
janice W.
burke, virginia
mr. allen A.
fair oaks ranch, texas
"Mike and the installation team were very professional and we felt we got a great value for the money."
india U.
richmond, virginia
gerald a halstead H.
alexandria, virginia
"Technicians were on time, respected our property and social distancing guidelines, were thorough and clear about the condition of our equipment and work that was necessary to keep us safe and improve air quality."
julia adams A.
louisville, kentucky
"The tech told us we needed to replace components that are old but still working fine. He gave us an outrageous price for work that we "needed." Verified not necessary by family HVAC friend. ALSO NO CLEANING WAS DONE WHICH IS SUPPOSED TO BE INCLUDED IN OUR PREPAID BI-ANNUAL SEVICE CONTRACT."
dorothy J.
old hickory, tennessee
"The service tech was very efficient and nice and pleasant to work with."
patra J.
indianapolis, indiana
ms lollar L.
arlington, texas
linda S.
summerville, south carolina
"I felt Clarence was looking out for me and provide the necessary maintenance for my unit."
juan O.
winter park, florida
chris W.
austin, texas
ted W.
syracuse, new york
"when you installed my furnace you cracked a part and have been trying to sell me a new one for about $400 when I say you broke it you something but not replace it YOU DO NOT STAND BY YOUR WORK, YOU DO NOT SEEM TO HAVE ENOUGH HELP, YOU RE-SCHEDULE APPOINTMENTS."
susan K.
henrico, virginia
"I have had multiple plumbers working here over the last week. I dont recall the name of the initial two young men. They were both very nice but had some difficulties installing our very large water tank. We then had some other problems related to the circulating hot water pump. We were seen over the weekend by Elijah, who was a great help. He then returned today and installed a new pump. Elijah gets a 10 rating from us. Its hard to grade the original guys because they gave it their best and we had problems that may not have been related to their performance. Our pump was working before the installation, however. The weekend response was of great help to us, since we werent quite sure what had gone wrong. All in all, it was a tedious but positive experience."
mr selander S.
ladson, south carolina
"Your service rep was not in the process to do what i was told he would do to correct the problem. i called the office and reported this and i was told a manager would call me back. This never happened I am still waiting on the call.."
sheila W.
liverpool, new york
brandon B.
n charleston, south carolina
mary pugh P.
walnut creek, california
gretchen G.
overland park, oklahoma
thomas T.
south bend, indiana
susan O.
lees summit, missouri
alan & joanne S.
winnipeg, manitoba
"From booking an appointment to completion Winnipeg Supply is First Class."
derek C.
new burham, new hampshire
"There is more to do."
maureen C.
winnipeg, manitoba
"On time curious friendly"
kelly K.
ballston lake, new york
"I always find the customer service from when I book my appt to the guy that does the job great. Thats why I only use your company. Friendly employees and they always make you feel comfortable"
david M.
guelph, ontario
ana B.
autin, texas
"We literally told the inbound call center what the exact problem was. Guess what the technician comes out and tells us what we told them the problem was. Complete waste of time and money."
jeff O.
burnt hills, new york
carolyn C.
kingston, ontario
"Technician was efficient, knowledgeable, and friendly"
robert C.
naples, florida
"I have a contract with you that is fully paid and your technicians refused to recognize it."
charles W.
hurricane, west virginia
russell parker P.
tucker, georgia
"he checked everything"
william E.
crowley, texas
karen J.
clinton, maryland
"Response time to install HVAC system. The technician answered all my questions and was very professional."
pat C.
hillsborough, new jersey
"He was courteous, knowledgeable and efficient."
merrily M.
converse, texas
"It was quite hot out and the heater had to be activated. Your tech worked quickly and came in and said he worked as fast as possible so I became comfortable turning on the ac again."
suzanne P.
brentwood, california
"They were well ahead of time but called me twice to provide info."
bill B.
albany, new york
"Very nice, knowledgeable, efficient, courteous, considerate and clean."
stephen W.
naperville, illinois
pete R.
crescent springs, kentucky
"He was very helpful and explained alot."
edgar M.
orlando, florida
"Company seems disorganized at best, but more likely dishonest. I feel like I fell for a SCAM. I have a Maintenance + Membership with the company that was sold to me with the assurance (and main purpose) of allowing us the peace of mind of not having to pay for service calls. I called the company because the AC stoped cooling. A salesperson was sent with the technician. The purpose of the trip was very clearly to sell me their Advantage membership. They did nothing. They sold me a membership this summer that they are now themselves calling a bad discount card. I did not authorize any work to be done. I did not authorize any paid search to be done. They came in and did nothing, but my bank statement now shows a charge for $115 that I NEVER AUTHORIZED."
alfreda F.
smyrna, georgia
"Excellent and caring service with explanation of how the system is performing."
nicholas W.
fort wayne, indiana
"He was very nice and polite ... Did his job well."
kathy G.
conyers, georgia
"The technicians provided an incorrect diagnosis of the problem with my gas furnace. I am fortunate that I got a second opinion."
deborah B.
garner, north carolina
"The technician answered questions and appeared to be knowledgeable. After he completed maintenance, he discovered that the thermostat was blank, but was able to get it working again after he tightened a wire that he had loosened."
michael M.
dewitt, new york
"Friendly service"
david G.
south bend, indiana
gracie R.
austin, texas
"Was professional and did his job quick."
chris J.
schenectady, new york
"Tech was great. Prices and service because I needed a new furnace were outrageous. I needed a new furnace as well as my Mom. Went with Simone else who was reliable, ON TIME, didnt forget about me like you guys did and much less expensive than you by over $2k."
ron S.
buda, texas
"The tech checked the thermostats & the heater to ensure they were working properly."
anne J.
fayetteville, georgia
"Technician was polite and efficient."
harold C.
london, ontario
susan Z.
glenville , new york
"Professional technician who performed thorough job."
mr skolnick S.
west palm beach, florida
"botched coil repair, repeated request for manager to call (never done), poor communication between office and techs different tech on 5 occasions in 4 wks"
zachary H.
roy, utah
"Harry went above and beyond to get the service on my system completed the same day."
mary P.
south bend, indiana
"Drew was on time and very professional"
glen H.
st albans, west virginia
mrs mehler M.
wellington, florida
"Very knowledgeable"
mr byford B.
seeley's bay, ontario
mary W.
northfield, illinois
"Excellent work on my furnace maintenance. I downgraded only because he forgot to turn the pilot back on. (In his defense, we got to talking about my equipment, and I probably distracted him.)"
doug J.
oakley, california
"Came to my house two times without informing me you were coming. And you should have cleaned my new ducts I still have insulation blowing out three days later. My house has been unhealthy."
wesley K.
fort saskatchewan, alberta
"Very friendly professional stuff that came and did the work"
richard B.
loudon, tennessee
"Professional and clear"
don B.
austin, texas
"Great job. Knowledgeable. Went above and beyond with equipment. Even came back promptly to show us how to reboot IT system"
michael M.
indianapolis, indiana
linda B.
wood dale, illinois
"They did a great job but I wish they had more time to explain the thermostat more in depth."
jim R.
gurnee, illinois
"Clean, knowledgeable, quick and explained clearly"
ron M.
orem, utah
"He explained everything and seemed efficient and confident"
june C.
centerville, ohio
steven N.
mickleton, new jersey
"Arrived as scheduled. Completed service with no impact to me working at home."
dan B.
ft wayne, indiana
evangeline C.
latham, new york
jami O.
pierre, south dakota
william M.
dover, new hampshire
"very satisfied with Ted the tech this time. Prior experience I thought was overly charged and apparently prior tech did not solve problem. A different tech Ted had to service furnace again. Thanks Ted was nice working with you."
lisa T.
latham, new york
"Because he answered every question that I asked. He offered his professional opinion on every answer. He was very polite and he could definitely set an example for other companies on how to be a professional."
sister A.
niagara falls, ontario
"They know their job very well and give us good solutions."
joyce B.
ft wayne, indiana
"Very polite and efficient"
ben G.
jupiter, florida
annette K.
latham, new york
"Mauricio was not able to fix another issue we had with a solar water tank but put in a call for us to get immediate help."
dan B.
ballston lake, new york
"Prompt response and resolution"
keith J.
birmingham, alabama
serena S.
palm beach gardens, florida
carolyn E.
ft wayne, indiana
"Fixed with no problems. Also, very friendly and like my dog too."
raymond P.
wheaton, illinois
"technician was very prompt and quickly resolved my issue"
rich F.
kettering, ohio
"Very competent. Quick."
michael M.
ft wayne, indiana
"The technician was on time, polite and did a thorough job."
susan A.
austin, texas
"We always request Efrain. He is extremely knowledgeable, thorough, polite, and explains all procedures."
chris W.
watervliet, new york
dan O.
indianapolis, indiana
ray H.
bastrop, texas
"When it gets serviced I know it's done right"
eliseo R.
austin, texas
"Only one problem - unit should be returned to the setting at which it was set before inspection starts - this is a recurring problem with all technicians"
dean B.
essex, ontario
"Took over a week to fix my hot water tank and very little communication from Bryant about what was going on. I had to call numerous times to see what the plan was moving forward."
gary C.
schenectady, new york
"The tecnicians were very personable and curtious. Very professional."
john M.
troy, ohio
jason P.
liverpool, new york
"Seth was polite, did great work, cleaned up after he was finished, explained the system when he was done, wore a mask the entire time. The only non-positive thing I will say is we did not get a get a call before he arrived."
donna B.
albany, new york
"Richard was professional and very helpful."
ron W.
wheaton, illinois
william E.
frenchtown, new jersey
"My unit is not even a year old. I have had nothing but problems. A few months after installation it was making a loud banging noise. The more recent service call was due to lack of heat. The technician told me there is something wrong with the pressure valve accepting the gas. THIS IS VERY CONCERNING. That was 3 days ago and I havent heard from anyone . In addition prior to technician coming i had to call multiple times to confirm i was still on the schedule with a back and forth reply of no then yes. So far im not impressed . Simple communication goes far. I am not a fan of social media but feel if this issue is not resolved it may be my only choice. Hoping to hear back from someone today."
carol N.
austin, texas
"Billy had the misfortune of breaking bad news to unprepared ears about both heater and A/C."
shannon B.
albany, new york
"He answered all questions fully, and made us feel very comfortable having your company do all our heating and cooling needs!"
cohen R.
madison, mississippi
"courteous, prompt service"
ken J.
gilbert, arizona
deborah H.
palm coast, florida
"Tech was very professional"
leah S.
naples, florida
mrs price P.
riviera beach, florida
dr plumley P.
huntington, west virginia
"Adam was everything I expected an expert to exhibit."
brent D.
scotia, new york
"They were able to come out pretty quickly, determine and solve the issue."
mr likens L.
urbana, illinois
herman F.
centerville, ohio
"Because they did a great job and were very courteous and respectful."
linda Y.
winnipeg, manitoba
"Although out of control of the Tech, it's disappointing Lennox did not have the required part in stock. We bought this furnace on the recommendation of Winnipeg Supply that Lennox was a good, reliable furnace and Lennox service top notch. Luckily the weather was not too cold. I shudder to think if the temp was -30 and without a furnace for two days."
larry W.
ft wayne, indiana
steven P.
johns creek, georgia
"Zee, the HVAC Tech, extremely knowledgable."
herb W.
concord, california
"He checked the filter we had installed in April and determined it should be replaced. Because he did not have one in his truck, he went back to the shop to get a filter, returned and installed it."
jean H.
london, ontario
"Our service expert Greg was so professional and knowledgeable with several plumbing issues we had.. He had a solution on each issue very quickly and explained every repair before he fixed it. Great pricing too."
ruben V.
austin, texas
"Professionalism and expertise displayed by technician"
jerry H.
olathe, kansas
"Very friendly. I assume he checked out everything. Said everything was good although others had mentioned potential problems."
dianne K.
winnipeg, manitoba
"Wang is a very professional and personal person to deal with in my home. He remembers any concerns I had from previous visits and addresses those. He also cleaned out my blower drum which no other company has ever done. The plumber who came to check out the water leak was also very attentive to my problem and we are monitoring the situation."
jenny A.
summerville, south carolina
"Service fee was incredibly high for not being able to fix the issue. $99 to say "sorry, we don't do that" is ridiculous. Also, the technician promised to send photos of a leak he found in the crawlspace, and never did. I was glad he let me know about it, which increased my rating."
morris K.
edmonton, alberta
"Service was provided in a timely manner by a competent and knowledgeable technician. He was respectful of the Covid protocols."
carey S.
madison, mississippi
"Stupid bad estimate."
stephen G.
collingswood, new jersey
"Very curious and explained everything that had to be done."
mr. carbo C.
west chester, pennsylvania
clemmie B.
cedar hill, texas
"Heating system accidentally disconnected during regular maintenance check."
doris P.
jacksonville, florida
"She was respectful, professional and presented a friendly approach. She appeared to know what she was doing."
lawrence L.
fort myers, florida
minuard M.
dunwoody, georgia
"Mr. Kimani was on time, efficient, and provided clear and understandable responses to questions."
bruce G.
salem, indiana
"Service tech, Dan, is very helpful and seems interested in providing the best service and information that he can. He is familiar with my system and gives good suggestions about how I can save $s in the operation of my equipment."
james B.
elkhart, indiana
"I had a great experience with everyone that I talked with."
robert T.
atlanta, georgia
shirley bowling B.
poca, west virginia
misty F.
san antonio, texas
"Today, the technician was two hours late with no phone call. I called five times and was never able to get any information about when he'd arrive. Someone once told me 20 minutes but, I really, I waited another hour."
mr burnett B.
ft wayne, indiana
"Professional and polite and wore masks!"
vernon R.
syracuse, new york
"on Time courtesy"
oscar J.
norman, oklahoma
"Preston gave me an estimate for five different plumbing jobs at my home and completed all as promised, even though he encountered challenges with the plumbing in an older home. He and Noah gave me an estimate for one additional more expensive project which I will schedule in the near future."
nona F.
shreveport, louisiana
"Showed up on time..professional..explained how to proceed with a/c inspection of air heat unit. Needed yearly checkup & filter. Unit was hot & cold in different spots in the house. Another company put me off more than 3 times when I asked about it. My bill was always over $200 every month & my unit almost never shuts off to maintain 72-74 degrees inside."
joan D.
manlius, new york
"On time, professional, pleasant"
john P.
ballston spa, new york
"Great service and accurate service."
david C.
winnipeg, manitoba
salena W.
oklahoma city, oklahoma
"I love using Gordons!"
mike G.
ft wayne, indiana
"Zach was polite and courteous. Explained everything about the problem and the fix."
gary U.
porter corners, new york
"Tech was on time, personable, and efficient."
mike G.
kettering, ohio
"Tech was very professional."
donald H.
bixby, oklahoma
richard R.
schenectady, new york
"Generally I think all went well. I thought maybe it started making a noise but not sure if it is a problem."
dr sankar S.
kingston, ontario
"Technician arrived within the given time frame. In the past and this time have done a good job Answers questions"
david M.
pearl, mississippi
"Ken explained the maintenance process he was doing and was friendly and respectful."
ruth G.
georgetown, texas
"Kevin was professional, friendly, and very knowledgeable, he answered all of my questions"
jeanne W.
clayton, ohio
"Great tech"
irwin M.
latham, new york
"Came on time. He came back and fixed a problem with the humidifier."
salvatore C.
belleview, florida
"Nobody showed up or called for my apt."
allen H.
charlotte, north carolina
"Michael is very thorough and he has come to my house many times over the years. I can count on him"
scott B.
overland park, kansas
"Alex checked my furnace filter and humidifier filter and told me they were both OK and didn't need changing. This usually doesn't hapen."
elizabeth H.
austin, texas
vernon & mary B.
park ridge, illinois
allan B.
marmora, ontario
deborah C.
somerset, new jersey
"Showed up, fixed the problem."
shelly D.
greenbrier, tennessee
"Nobody ever showed up.Ive called the office 3 times.Someone tells me billing department will get back to me every time.One day i was told computers were down and to leave a message,then i was hung up on."
patsy M.
beavercreek, ohio
"Very informative. Polite and friendly."
penny A.
cedar park, texas
kelly tucci T.
liverpool, new york
ian H.
camillus, new york
"Sam did an incredibly thorough job fixing my furnace quickly and effectively!"
ashley M.
shelton, nebraska
sue P.
atlanta, georgia
"The teck did what he was suppose to do, told me about our ducks our water heater but was a little pushy told him I don't do anything until I talk to my husband we always talk things over together then he sent me another text telling me about it. I I really like the person that we always used before don't know why we didn't have him again."
phyllis M.
bridgewater, new jersey
"very respectfully, greeted me, worn mask and booties by the way, the team that installed my new furnace were also excellent I really really love u guys and will recommend the company gladly"
liz S.
altamonte springs, florida
"Very professional and nice. Spoke w Lolisha on the phone the day before and she was extremely helpful."
carolyn W.
winnipeg, manitoba
"Got same day service"
paul R.
prospect, kentucky
tom M.
sissonville, west virginia
"Solved problem quick"
suzanne P.
oakville, ontario
"Professional and polite technician."
michael D.
lee's summit, missouri
kathleen A.
champaign, illinois
robert C.
jacksonville, florida
erik H.
johnstown, colorado
"Things are being replaced and what seems to be keep on being replaced. Technician does not have history when coming in. When asked this time was told system was down but would get a call back that day or next day. Never got the call."
michael H.
green island, new york
"You guys used to be awesome but no you dont wanna do anything that takes a little bit of creativity of that might be hard because it wont get you the right gross profit. New York State should pull your license."
mrs pasquier P.
arlington hts, illinois
"Technician very nice and efficient"
alan R.
cottonwood heights, utah
lori N.
taylor, texas
"Mark was very nice and he was efficient!"