Service Experts Heating & Air Conditioning Reviews

"I appreciate being prepared for the winter weather and the great job Dennis always does. Thanks so much!"

"THE TECH. DID A QUICK & THOROUGH JOB !"

"He was knowledgeable, took care of service, arrived at appointment time, and pleasant to talk to."

"Service man was really polite, and did a good job."

"He checked everything and was polite."

"I have had furnace/air conditioning service by Comfort Masters for many years and I request technician Nick A. He always does an excellent job and is polite, professional, and pleasant . He answers any questions I have."

"Tom appears to have done a through job."

"Very thorough and helped me with organizing getting new filters. Changed my humidifier screens which had not been done in some time."

"Chuck was on time. He was cordial and professional. He answered questions and provided information about the thermostat. I want him to come back for the next service call."

"Work was very good. Tech was friendly. A few minutes late."

"Very thorough service by the service person."

"The technician was very efficient and explained everything."

"Justin had to go back to the shop to get a replacement part. He came back within an hour or so and completed the repair. Very professional."

"The technician was very peasant and did an excellent job of explaining questions we had about our thermostat."

"Prompt, pleasant ,explained everything"

"They started with the thermostat, had all the tools with they,(didn't have to run in and out), did the work, and ended with the thermostat."

"Faustino and Gilberto arrived on schedule and worked hard to accomplish the putting of a new unit in our house. They were very professional, courtesy and understanding of dealing with people in their 80s. They kept the house clean and were good in describing things we asked and instructing on the new thermostat. Have used Air Eng. since we moved to town in 1992 because of the people who work for them."

"Always have pleasant, and courteous techs show up and provide me with any answers to quwstions I have"

"Bruce was one of the most thorough technicians we've ever had in our home."

"Provided additional information on my new system. Still have issues needing to be resolved."

"Service tech was moderately unpleasant. He was exaggerating minor issues with the furnace."

"Did a great job, showed up at time promised, very efficient."

"competent, courteous, friendly"

"Did a good job."

"very quick, good explanation"

"I had asked for a quote to replace my heat pump and my air handler. The tech called me and got some information. Then he never called back or sent me an e-mail with the quote. Very unprofessional"

"Didn't have copy of previous visit"

"Pleasant manner and able to troubleshoot the problem. Knew when to call Rinnai for assistance."

"Bryce Armstrong is very knowledgeable, professional, efficient, personable and polite."

"Because Eric is so efficient & always knows what should be done. He is a very likable young gentleman."

"Everything was great with the system. Service person was very courteous, professional AND nice!"

"Excellent technician- explained everything in understandable terms and appeared to be very knowledgeable and experienced."

"He was on time ,pleasant and helped me with the thermostat settings."

"Knowledge, honest, did not try to force a sale on us, polite, and friendly."

"Arrived quickly and was courteous."

"I was not informed I was out of filters the last time filters were changed. I was given a filter and not charged. I've been with your Spring/Fall Maintenance Program for over 3 years."

"He was very professional."

"The new heater was bought and installed by Parker Pierce. It has never worked. And still not working. The installation was poor and incorrect, and there have been many attempts to correct it, but successfully. Im disappointed and Irate."

"OMG BECAUSE I LOVE YOU GUYS, ALWAYS ON THE TIMES WHEN I MOST NEED SERVICES YOU COME TO MY RESCUE"

"Bryan is amazing and always looking to help."

"Tyson was prompt, professional, considerate, tidy, helpful and good communicator."

"Trevor was friendly and courteous"

"Everything is working now!"

"Great job, service, and explaing job details!"

"I told the tech that I would open the attic because the hatch is tricky. He tried anyway, and accidentally pried the frame off. Fortunately it was easy to fix. Also, the last two times Service Experts came, the tech did NOT return the thermostat to my setting. Please stress this to your techs: RETURN THE THERMOSTAT TO THE HOME OWNER'S SETTING."

"On time . Thorough cleaning."

"Excellent service and no complaints."

"The technician arrived on time, was professional and completed the work in a timely manner. He also explained everything he was doing."

"I had no work done at this time. The information i was giving was very helpful and made my decision easy. I will be getting insulation install."

"He was very professional."

"Alex was very knowledgeable and answered all the questions we had."

"Great people fast service"

"The tech was very friendly, had an great personality, did excellent work, answered all of my questions and gave me good advise! He is an excellent representative for your company!"

"Professional & efficient. Direct to the point."

"Agent was on time, worked efficiently and smoothly"

"Guy Romaine was courteous, quick, and clean."

"Efficient, effective and technically competent attention by the technician."

"we were very pleased with their attitude, covering carpets, and they were professional and extremely pleasant. One day later water working very well and if this continues we will be extremely pleased with the job they did."

"Josh was thorough and took the time to answer all my questions."

"I would have given a 10 but there was a filter NOT installed in the upper bedroom. I've been serviced by you for 2+ years and was disappointed that the vent was left wide open without a filter. Bobby and Adrian were great though."

"Prompt, offered suggestions"

"JESSE GAVE EXCELLENT, COURTEOUS AND KNOWLEDGEABLE SERVICE"

"He was professional and explained everything."

"Thorough, offered suggestions, answered questions"

"Technician was very polite, professional and curtious."

"Job not finished yet. Waiting on parts."

"Very informative and did everything required on maintenance service"

"Very helpful. Answered all my questions."

"Knowledge, professionalism, timely work ccompletion and good description off the work to be done."

"Mike was very courteous and knowledgeable. Explained what he was doing and answered our questions."

"he answered eveyr question asked in a term I understood"

"Matt was very professional, arrived on time and did a great job."

"technician knew what he was doing very polite and personable"

"Good job."

"Daniel was very kind and professional."

"Good service, professional Tech!"

"They were very efficient and finished in a timely manner and provided batteries for our thermostat which was very helpful and informative."

"Service was done in timely manner."

"Service rep hooked up the humidifier which hadn't been done earlier when replaced. He did a good job and went over the report with me. Very satisfied."

"Turned up on time and got the work done promptly"

"Our technician, Jaime, was terrific! He was kind, courteous and knowledgable. He was late, but we got a call from the office letting us know, which we appreciated."

"Tech JAMES was very thorough and attentive to detail."

"Informative...courteous...professional"

"Most courteous and helpful ]in answering questions"

"The technician was very professional. She arrived in a timely manner, introduced herself and went straight to work. The work was completed well."

"John was very nice and very informative."

"He knew immediately what the problem was. He explained everything to me so that I could understand in simple words."

"Very professional."

"Technician came within the time promised. Received call prior to service letting me know that he was on his way. Leonard seems very professional and knowledgeable about the work he is doing. He makes a very presentable appearance. He has a very likeable personality and always seems cheerful. I feel that Leonard is an asset to Knockleman's Service Experts."

"Technicians were very efficient, kind and respectful. They also communicated well. Michael Was also very thorough at explaining the advantage program to us."

"Clinton was excellent"

"The issue was NOT with the service technician but rather the scheduler. The first appt was scheduled 2-4PM on a Friday; called at 3:30 & told would 4-6PM be OK & I said OK. Called at 5:45 and told tech on the way and I was UPSET. I told her to reschedule for first thing in AM on another date. She said first opening would be in December and I said fine. Then she said how about next Thursday between 8 and 10. Techs finally arrived just before 11. Let's just say your scheduling policies, untruths, etc need huge improvement."

"on time professional"

"I did not just get one technician arriving on time, I got the whole crew! Kane was exceptional. He explained everything while he did his diagnostics. Robert, the advisor, was personable and informative. Even Rashawn, who was training, showed great amount of interest. Even though I know NOTHING about this technical stuff I felt respected in my home. I was definitely pleased with the outcome. A small problem was identified quickly and problem solved! Thank you guys so much!"

"Chris was friendly, courteous, and knowledgeable."

"He was thorough and very professional."

"Tech was knowledgeable and friendly"

"Called to report a furnace not working, and we were very pleased by the speedy response and by the care Alex took in checking everything - and fixing the problem !"

"Quick and honest technicians"

"Aaron was thorough and provided pertinent information."

"The technician was wonderful! Very kind, informative, courteous!"

"arrived on time, finished in a reasonable amount of time"

"Your service man arrived right away. Eric was very friendly and knowledgeable. He fixed the problem right away and told us how to main our furnace. We are so glad we called you folks. Excellent service!"

"Patrick was very professional, explained what he was doing, and reviewed the service and made suggestions at the end."

"Fast and professional service"

"Tasks were handled politely and on time."

"Fast, friendly service"

"Darwin is an outstanding young man. He was here when promised, did a great job and is a credit to your company. He determined the problem within a minute and completed the job when parts were available. GOOD JOB!"

"Good inspection."

"Jason was very courteous and helpful during his service visit. He explained the work he did and what he found out doing the service work. He also helped show were we could find new replacement filters. We appreciated the work he did for us. Thank you."

"The technician clearly was not well trained and took over 3 hours (on two different days) to change multiple parts. When he finally discovered a loose wire that was causing the problem, he left with the thermostat set on 90 degrees."

"On time, very efficient and friendly. Reported great results in the furnace service."

"Everyone was friendly, courtesy and professional!"

"courteous, proficient"

"Technician was on time, was friendly, courteous, and explained the service he provided and condition of our equipment."

"Informative, helpful, friendly tech"

"communication was very good"

"James was: Professional Efficient Not Rushed Respectfully answered all my questions"

"Good technician"

"Ed was excellent and very informative."

"Although the news was bad, they explained clearly what the problem was."

"Brian went over everything with me and answered all if my questions where I could actually understand what he was talking y"

"Aron was nice and did a great job."

"He was thorough and pleasant. He explained the emergency heat control for the first time though the unit is five years old. He anchored screws in the door plate."

"Professional courteous friendly"

"Extremely thorough and knowledgeable"

"I was unhappy with being told I need to replace an item where the labor is over $300!"

"Tech called ahead, was on time and very efficient and professional during the entire service visit."

"Our service rep., Mike was VERY competent and answered all of the questions and inquiries that we had about our heating and cooling systems that we had been saving for this service call."

"Because it was fixed one visit. He had the part on the truck!"

"Professional , job well done, personable."

"Carlos was very helpful. I just hope the city inspector thinks so too."

"Technician explained the work he was performing and was courteous and professional."

"We have been Abbey Air customers for decades. Brendan arrived promptly for our scheduled furnace check, was very personable and professional. Inspection was completely thoroughly."

"Austin was courteous but seemed to be distracted. When using my water hose to wash the outside unit he left the water running while he spoke on the phone. It was only after I raised my concern about wasting the water (it was like he was filling a swimming pool) did he turn the water off. I only hope this does not result in a higher water billing for this month."

"Boston arrived within the time frame given, was respectful, wore booties over his shoes, explained different programs to us, and did not leave a message."

"No comment"

"Serviceman was very thorough and efficient. Did the job, offered upgrades for our furnace."

"Luis was very thorough and professional."

"When I scheduled I also put I needed someone to look at my water softener so I assumed they would be doing that as well the furnace tune up. The gentleman informed upon arrival that he was not plumbing and we needed to call a plumber for that."

"Ali was on time, courteous and very professional"

"Clarence is professional and knowledgeable"

"a very pushy salesman accompanied technician spouted technical jargon in attempt to have me immediately agree to a new AC installation"

"Experience and knowledge of the issue at hand."

"He was Nice and knowledgeable"

"While the visit resolved the initial problems having shut uff the main supply cause that tap to leak. The repaire requires coordination with city to shut off supply. Will winnipeg supply organize?"

"Super friendly"

"They were so helpful in making sure that our water heater was working right"

"Ephran"

"Competent and thorough technician"

"Friendly, fast, efficient. He also specks Spanish so he was able to communicate with my husband. That is areal plus for me because I was unavailable to be home $ my husband felt comfortable communicating with Dylon. We would like to request that Dylon be our tech all the time."

"very professional and helpful"

"Wes, as usual, did a great job servicing the ac unit. He replaced the weak starting capacitor. The charge was $135.00 but as I thought about that later I wondered why it wasn't covered in my warranty, so I called the office to ask. The agent said she would email the service department and they would call me. Today is the third day and NO CALL. I'm impressed with Wes but not the service department in general."

"Fast and efficient. Had filter I needed."

"Thorough and diligent Alexander has come before and his expertise is apparent"

"Very courteous & professional & thorough"

"Josh provided very professional and courteous service."

"Tommy always does a great job"

"Christopher is the best."

"quick, polite"

"Eric was onetime, polite, professional and cared about our HVAC systems."

"Understands my issue and hope adjustments will work"

"I thought he did a very good job in a timely manner. He was also very courteous."

"Mario is the best. He always ensures everything is working properly. He's very professional and meticulous."

"Zach was amazing! Truly cares about the customer and went above and beyond to make sure that after 3 days of being on a "work me in" schedule, he got the correct parts here and he made it his personal mission to get my furnace working. Had it not been for Zach's efforts, I may have gone elsewhere."

"Prompt, pleasant, thorogh. Explained what he did."

"john knew what he was doing"

"knowledgable, answered questions, polite and moved between outside and inside with minimum of mess."

"The Twob technicians could not find that the humidifier solenoid coil had it's inlet blocked with the factory installed plug."

"Darren was not a forceful sales person. Time will tell though. If he phones me asking if I have made a decision yet, then he will be down graded very fast. Otherwise, he was very nice to deal with."

"Filters too expensive."

"The service provider was very professional and friendly. Provided excellent service!"

"Thorough & personable"

"Very good service, on time and polite"

"Called me a half hour before appt. Allowing me to work and very capable tech once he arrived."

"Friendly and helpful"

"On time and efficient"

"The technician was very professional and knowledgeable. Was very kind to the fact that I had two little kids home and he didnt seem aggravated if they were around him."

"Knowledgeable, friendly, thorough, explained everything well, overall great service"

"Ernest was great. The person that set up all appointments messed up days and times. I had taken the day off to meet the tech and as it turned out one of my houses was miss scheduled for the next day. She also set up the 2 units at my duplex with 2 different techs."

"Brian was very thorough in making determination as to the proper heating and cooling systems needed for our home. He was very patient, polite and courteous. He is very professional. Looking forward to the install and enjoying new system."

"Jose did a wonderful job evaluating and examining my unit and thermostat. He explained everything professionally and thoroughly. Yet, he did not have the right size replacement filter for my garage attic return unit. Meaning, that I will have to purchase one and replace it myself. I feel with the platinum plus plan that I pay for, Jose should have been aware of the correct size return unit filter in my garage attic and been fully prepared to exchange the old filter for a new one without a problem. Other than that, everything went as well as could be expected from this visit."

"VERY SATISFIED"

"The service person explain what the problem was after checking the system."

"Keith was very professional and efficient."

"The call center that makes appointments is very frustrating."

"Extensive inspection. Meticulous with his work. Kept me informed of progress. Very friendly and respectful. Very knowledgeable!!!"

"Very professional, polite, thorough, answered all my questions, and reviewed the results point by point. Highly recommend them."

"They got to us on a busy day"

"Brett wore hisslippers outside on the deck and therefore left water marks on our floors. The servicing was excellent."

"Calvin Welch is very conscientious; he has an eye for detail and makes sure his work is high quality. He installed a CLEAN AIR system with a BLUE TUBE UV 16 Oct 2019 and cleaned the duct work in our home 17 Oct 2019. We are extremely satisfied with Calvin's work. The air quality in our home has improved 85 percent. I am amazed, very hsppy, and deeply thankful for an excellent job."

"Service Expert was thorough and provided answers to my questions. While the agent was a 10, your cost are too high!"

"I had an appointment several weeks later, but when there was a cancellation, they called me and did it today--as I wanted it soon. I was very impressed with the technician--Travis Malan. He was very professional, polite and courteous, and explained all he did to me in a way I could understand. He treated me much like my grandson would, which I appreciated,"

"Responded quickly and was friendly and helpful"

"The furnace was not on when we got home and had to call technician and was surprised as to the venting"

"VERY FRIENDLY AND EXPLAINED ALL HE DID."

"The tech arrived on time and seemed very knowledgeable"

"Tech was pleasant and curteous."

"Good setvice,good tech."

"On time, informative, and worked in a timely manner."

"The service visit went fine."

"very friendly and helpful"

"A thorough examination of our system. A professional, courteous technician. Very straightforward advice and assessment of our system."

"I had this tech in the past and he really knows my Baxi Luna Boiler and he is soooo polite. Over the years I've had others who were excellent but eventually left Strogen's. then I had some who did not do even a slightly satisfactory tune up or other services. Hopefully this last tech I had will remain. I can't imagine anyone having any complaints about this knowledgeable and polite tech."

"On time, thorough, explained all to me, and courteous."

"Richard has been here many times and understands our needs and knows his HVAC. I would like to request him each time."

"Called today to schedule our preventative check up and was delighted to be able to get an appointment for today-"

"The "sales consultant" appeared to be just that: someone who doesn't do HVAC work. And shockingly, he presumed that it would be in my interest to rent a furnace from him! He also spent less than one minute looking at my house before moving on to the attempted sale. When I told him what my current highest quotes (from major competitors) were, he immediately made it clear that he couldn't come within thousands of dollars of those quotes. I'm still laughing about him telling me it's a good thing that he'd own the equipment. When I ask for someone to come give me a quote on installing a furnace and AC unit, I want the person who comes out to be capable of doing the install themselves. Out of the five quotes I received, B/W Cook came in dead last on every metric. To the point that I'd actively warn people to stay away."

"Alex was so good. Very considerate and explained everything he was going to do before he did it."

"Eric did a great job, checked everything and was very professional."

"Quite knowledgeble"

"Me appointment was scheduled between 10 and 12. We were notified the tech would be arriving closer to noon. After that, we heard nothing more until I called the company at 2:00 pm to say I was not willing to wait any longer, and wanted to reschedule for a first appointment on another day. Then I was told the technician was 10 minutes away, so I consented to him coming. He did not apologize for running late, and there was no quickness to perform the work. After inspecting the two furnaces, it took a long time for him to complete the form. Then when I questioned the insulation score, he went back into each attic to reassess and then changed the score. I believe he left at 4:00."

"The technicians we're extremely informative, patient and helpful. They both went above and beyond."

"Curious, efficient and competent"

"On time. Professional. Courteous. Thorough. Explained everything. Cheerful. Booties to protect our floors."

"Always dependable, always do a great job, very professional."

"Nicole is timely, courteous, efficient and I am comfortable having her perform the work on my systems."

"Fast service."

"friendly, knowledgeable timely"

"Not competitive price at all. I know you get what you pay for but $6000 more is a little much"

"The service was done in a professional manor"

"I have always been impressed with the staff that has serviced our units across the years. One is nicer and more professional than the next."

"Tech was very professional"

"On time arrival. Diagnosed the problem Arranged for quick installation."

"arrive within the specified time frame; courteous"

"While the guys cleaned and checked the furnace, they did not change the filters. And after they left I had to change the batteries in the thermostat."

"Eddie arrived on time and was very thorough. He brought a mold issue to our attention. He cleaned all areas with bleach and gave us the options for the resolution to the problem."

"I've been experiencing a problem with an HVAC system that was recently installed. Richard pulled new cable and did other things to try to fix it. As it turned out, that didn't work, but it was the logical next thing to do, and he did so with professionalism and competence."

"He did a good job"

"Luis was very professional, courteous and knowledgeable about the work he performed. He informed me of everything he doing and why that was important. Send Luis when I schedule my next service appointment."

"Punctual, answered all my questions, seemed competent"

"Jason was very helpful, explained and checked everything! We want to see him in the Spring for our next check."

"Service was good. The operator was too talkative and in to my business."

"We had to call, to find out when you were returning with the part to get our furnace turned back on."

"Jim is great but my furnance is still acting up. I think it needed to be cold to show the problem. It still ckicks on and off within seconds. I've already lost 4 hours of work. If he could check it on a cold day after 4:30 would be great."

"Paul was thorough and very professional"

"William was very professional, was on time, and performed the furnace check up in a timely manner"

"Keenan had been here before and did not need a guided tour of the house and grounds---very helpful for a lame old man!"

"Prompt and professional service"

"Friendly, knowledgeable, professional and efficient"

"Francisco was timely and completed the service quickly and explained what he was doing."

"Mr Zane (plumbing consultant) seemed knowedgable and sincerely willing to help (besides being pleasant). He has come to our house last year."

"Paul was very pleasant ,respected my home,answered my questions, and assured me the system was in good condition."

"Service man seem to do a thorough job"

"Dillon was a very courteous and attentive service technician; a pleasure to deal with; he answered all my questions and explained fully what he was doing to alleviate my problem"

"Experienced and well trained"

"knowledgable, personable, fast"

"No one is perfect.."

"the fellows who did the job were very efficient and cleaned their mess up."

"Mike was very friendly and polite. He was very efficient with his work"

"Any problems were explained in a clear and concise manner. Dealing with Strogen's for a number of years. Trusted company with professional employees. The person that was at the house relayed to me that he was very pleased with the service.."

"We had some issues that Shawn was able to take care of and get us back in good working order."

"Three guys showed up. They did a good job."

"Very professional as usual. Explained any problems in a clear and concise manner. Very clean."

"Tech was on time and very thorough"

"The technician was polite, knowledgeable and efficient. He was helpful and demonstrated what he was describing."

"Was not notified that service man would be 11/2 hours late for appointment."

"I was satisfied with the work performed and the information that was provided concerning my heating and cooling unit."

"They exceeded my expectations!"

"Very satisfied"

"Professional and thorough."

"Travis called before he came, wore shoe covers, was very knowledgeable about our furnace, gave suggestions for next time, explained what he did in detail. He is very respectful and answered all our questions. He is who we want going forward."

"The technician was on time, thorough, pleasant and answered all of my questions."

"HUMIDIFIER needed service also 2 heat units"

"If management are the "Experts" they get a1. Brent told us a few guys would come to put in our tankless water heater and they would be here for 5 hrs. Well,at 9:15 am 1 employee came and he got help at 2:15 pm and he left a few hrs. later. The first employee left our home at 7:15 pm. You promised more employees but you did not deliver. Having a worker in the home for 10 hrs. is mentally draining. The workers were excellent."

"Your tech did an excellent job while here."

"Friendly"