jana H. roanoke, virginia May 16, 2022 "The problem was fixed and it was acknowledged that it was an installer error so service experts made it right, were honest about the mistake and repaired it at no cost to me (except I did have to pay a diagnostic fee for the Saturday visit even though I told them exactly what was wrong and they scheduled the plumber for Monday)."
runner R. bloomington, illinois May 16, 2022 "Work was accomplished in a timely manner and each team member was very professional"
raymond P. stone mountain, georgia May 16, 2022 "Very good ?? tech. Knowledgeable about the system and gave great advice."
rick S. winnipeg, manitoba May 16, 2022 "On time, completed the task within the estimated time. Work site cleaned up at end of job. Very professional"
shea S. fort saskatchewan, alberta May 16, 2022 "Technician was very friendly and knowledegable. Didn't try to sell me something I didn't need."
daniel C. south bend, indiana May 16, 2022 "Greg Kizer was our salesman and we highly recommend asking for him specifically. The install team was very professional and efficient- respected our home like it was theirs. highly recommend! Thanks again BW Cook."
donna H. winnipeg, manitoba May 16, 2022 "The service we received was professional. The technician was polite and very good at his job. He explained what he was going to do and completed his job quickly. When he was finished he explained what he had found and that everything was ok."
michael L. tarrant, alabama May 16, 2022 "The work was done in a timely manner and the tech was very professional."
tracy K. clifton park, new york May 16, 2022 "The technician worked hard to diagnose the problem and was able to repair our air conditioning system."
thara B. independence, missouri May 16, 2022 "The technician was very helpful in finding the problem, fixing it, and going beyond in helping with the outdoor coils."
david R. west chester, ohio May 16, 2022 "A/C was working when they came to do annual maintenance and now it has to be replaced. You might say I am unhappy. I will go not have Knochelmann back in my house."
paul P. kaysville, utah May 16, 2022 "I have been fairly disappointed with the last few service individuals that have come to my home. I have considered dropping Barlow because If this. Harry Boswell was a superb technician. It was obvious he was extremely knowledgeable. Great service individual."
anna P. alexandria, virginia May 16, 2022 "Tech was prompt, professional, answered questions, gave good advice, even checked my thermostat to verify I had a c-wire."
linda S. winnipeg, manitoba May 16, 2022 "Jose is excellent---he's been our service person many yrs--only want him."
steve F. rensselaer, new york May 16, 2022 "Technician is very good about explaining what he does and gave me tips for cleaning the AC cooling vents. Good guy!"
matias R. austin, texas May 16, 2022 "Service was customer friendly, answered all my questions and requests. Great employee."
don B. edmonton, alberta May 16, 2022 "They came in took everything downstairs and and worked diligently until the job was complete. Zack was also very friendly and pleasant to deal with. Fred was very quiet. Also, they brought everything they needed and didn't have to go back for anything."
virginia S. latham, new york May 16, 2022 "Technician was very professional courteous and knowledgeable and deserve a 10. Although he arrived late I believe that was not his fault. My issue is scheduling the appointment was very upsetting. The ac unit was brand new and did not work. The idea that no one would come for days was changed only after three different contacts with company."
john B. jacksonville, florida May 16, 2022 "The lack of report card, attentiveness after inspection, and he didn't even check inside to see if inside temps were right levels. My last tech was very detailed and made me feel like I was getting quality service."
daniel R. san antonio, texas May 16, 2022 "I had specifically asked about a wall unit air conditioner when scheduling the repair. A repair tech was scheduled and arrived on time to tell me; 'we can't repair the wall air conditioning unit'. WOW! Can't repair; wondering why I couldn't be told that on the initial phone call. Thanks for the trip charge."
ted K. calgary, alberta May 16, 2022 "The service Expert did not remove his shoes upon entering and left very sticky stuff on our floor ."
anne P. new kent, virginia May 16, 2022 "Technician was very knowledgeable . Very professional and also helpful in showing me how to change my filter."
ernest B. plano, texas May 16, 2022 "very polite and knowledgable and was not offended by me looking over his shoulder."
mary P. portsmouth, new hampshire May 16, 2022 "Technician was knowledgeable, practical and completed the work in a timely manner."
rick R. trenton, ohio May 16, 2022 "Didnt have the right thermostat on his truck, put on temporary one so my air would work. Has to come back out when correct thermostat is available to complete the job. Had to make 3 appointments to get a technician out to look at my problem."
georgina C. austin, texas May 16, 2022 "Forgot air filter so they did not replace my air filter. Part of my package"
janet B. wynantskill, new york May 16, 2022 "The service techs were very professional and efficient."
kathy K. concord, california May 16, 2022 "It is sometimes difficult to make and verify appointments online."
michael S. king of prussia, pennsylvania May 16, 2022 "Technician was early, neat, efficient and explained all that he did and made some recommendations to keep our system operating at 100%."
virginia P. somersworth, new hampshire May 16, 2022 "My technician was knowledgeable and answered all the questions I had about the system."
henry R. jacksonville, florida May 16, 2022 "Thomas was professional, friendly, thorough, and effective in resolving our AC issue! We're very happy with his service."
bill A. manlius, new york May 16, 2022 "Great job by tech but too expensive for 25 min job. Will look elsewhre next year"
richard L. concord, california May 16, 2022 "Helpful during discussion of thermostat failure and what I can do to correct the problem if it ever occurs agaom/"
val W. centerville, utah May 16, 2022 "Harry was very courteous and got right to work. He was punctual and professional. And he explained things about air conditioners that I hadn't thought about, which was good info to have. Harry did a great job!"
susan P. bridgewater, new jersey May 16, 2022 "Technicians were pleasant, courteous, efficient, and answered/explained a few things I had questions on. Couldn't have been nicer."
mary U. peachtree corners, georgia May 16, 2022 "Technician did a very thorough job and fixed my problem."
ms ellen alpaugh A. bahama, north carolina May 16, 2022 "Service was as requested. Tech was knowledgeable and helpful,"
adroit systems S. loudon, tennessee May 16, 2022 "We are very pleased with he work performed on our units and look forward to continuing this progression as we move forward"
sam H. duluth, georgia May 16, 2022 "He is incredibly nice, respectful, efficient, and was explanatory every step of the diagnosis. Included me in all his findings. Discussed what I could do better in the future for my HVAC."
kris P. charlton, new york May 16, 2022 "The service was set up for 4pm on Saturday and the tech was late without a call or reason for being tardy. With not having hot water since Friday this was upsetting since we had to cut our plans short to be home for a 4pm appt."
s amanda P. wake forest, north carolina May 16, 2022 "Tech was punctual and did a good job. He had to make a 2nd trip to tighten a pipe that was still leaking but that was handled quickly."
barbara H. fort worth, texas May 16, 2022 "Marcus Found the problem, and suggested the situation. He was polite and knowledgeable."
jim A. eaton, ohio May 16, 2022 "Great service! Very knowledgeable & professional technician. I am Expecting a call from a dispatcher, (dye placed into the system) to schedule a follow-up service call to look for leaks in the ac."
nemesio D. ocala, florida May 16, 2022 "They were on time very courteous cleaned up after themselves I showed us how to run the thermostat great guys"
bert P. norman, oklahoma May 16, 2022 "Good outcome, i think. But not all questions were answered, such as why does the water leak all come down at once. Then stops yet it may still be raining."
mr gallagher G. lake worth, florida May 16, 2022 "The service tech was great ! He explained everything, and was very courteous !"
redmond C. winnipeg, manitoba May 16, 2022 "Marvin was courteous, pleasant, efficient and effective."
eric R. clifton park, new york May 16, 2022 "Very sloppy installation with rusty water dripping up the stairs down the hallway and through the entrance way. Looking into the back of the truck it was a cluttered disaster so what happened did not surprise me."
nemanja V. north richland hills, texas May 16, 2022 "Ryan was very careful and nice. He went above and Beyonce. Already recommended you to my neighbour."
brian M. middlesex, north carolina May 16, 2022 "Technician was great. Had to follow up myself and create another appointment online for someone to come do the leak search after the problem was found."
worth T. charlotte, north carolina May 16, 2022 "REPRESENTATIVE WAS ABLE TO EXPLAIN TO ME WHERE I COULD UNDERSTAND HOW YOU WERE HELPING ME BY GETTING ME TO BECOME AN ADVANTAGE CUSTOMER"
tawanna G. charlotte, north carolina May 16, 2022 "Jason and Antwan were very professional. And was very helpful with helping me to understand the issue i was having with my old unit. And what was the best solution. To solve the problems."
wanda H. schenectady, new york May 16, 2022 "The tech explained things as he worked and since I am a nosy person, I really appreciated his doing so. He was very gracious and polite."
thomas W. albany, new york May 16, 2022 "Tech asked me for vinegar to flush lines, if that is part of service ,you should provide materials."
patricia B. deland, florida May 16, 2022 "Keep me informed on what they were doing and Pleasant all the time"
brian L. milton, west virginia May 16, 2022 "Our service person was Christian and he was super kind and informative."
karen P. edmonton, alberta May 16, 2022 "arrived on time efficient workers gave good information polite"
paula G. scotia, new york May 16, 2022 "The technician was wonderful -- very professional and respectful. He answered all of my questions and concerns. I would like to have him back to service my units in the future."
chris A. winnipeg, manitoba May 16, 2022 "The technician gave me great advice regarding to maintenance and use of our HRV."
ron C. plano, texas May 16, 2022 "The technician was polite and on time. He could have been a bit more thorough. I had to ask him to open the unit to check for mold, mildew or any other possible problems. I thought opening the unit was a standard practice."
mary S. kansas city, kansas May 16, 2022 "Came in and got the job done and out in a reasonable amount of time. Treated my home with respect. Everything is working good."
mary T. trophy club, texas May 16, 2022 "The Tech was very through and extremely courteous. Although the tech was late to the appointment, a call was made to me telling me I could postpone or keep the appointment. It was understandable that the timing was off due to the extreme heat and no A/C calls."
glenn C. flowery branch, georgia May 16, 2022 "I watched their actions on my equipment and found them to be consistent with all others that had come before them."
dave T. edmonton, alberta May 16, 2022 "The technician, Justin, was very efficient, tidy and knowledgeable. He explained everything we needed to know about our air conditioner in language that we could easily understand. A very pleasant and knowledgeable man."
rosemarie Q. schenectady, new york May 16, 2022 "David provided me the best customer service and he also went above and beyond to get the information that I needed to make my decision. I appreciated his patience with me as I wasnt feeling well he walked me through the process and I couldnt be more grateful."
sue P. layton, utah May 16, 2022 "James did an exceptional job cleaning and maintaining my air conditioner."
steve K. lakewood, colorado May 16, 2022 "Service Experts have been servicing my furnace and AC units sense they were install and have always been prompt professional and treat there customers with respect."
amal H. indianapolis, indiana May 16, 2022 "I was hoping it would be fixed sooner than it was but the parts had to be ordered"
ms warner W. nashville, tennessee May 16, 2022 "tech took his time and did a very thorough job. send brandon again"
janet T. greenland, new hampshire May 16, 2022 "Techs were professional in most of their interactions."
john B. durham, north carolina May 16, 2022 "Technician never went to the outside unit to check status."
mrs abernethy A. north palm beach, florida May 16, 2022 "ontime,friendly,neat,efficient, arthur handled the checkup and reported no problems."
ron B. schenectady, new york May 16, 2022 "Service person found hidden dirt that was clogging air intake on outside unit that was never shown to us in prior visits"
wayne B. windsor, ontario May 16, 2022 "Excellent service from first being notified / Bryant / service man came out first thing in afternoon / trace the problem down right a way / fixed it & told me what could happen & to give them a call back if need be"
shelly W. windsor, ontario May 16, 2022 "Technicians, were so polite, explained everything and saved my air conditioner,wires as they were knawed through by a mouse, also they had to go in crawl space, which was not pleasant"
judy T. cicero, new york May 16, 2022 "Technician showed up without a mask, I had one on but he never put one on or offered. I did not go to the basement with him to see work performed so I can not rate this other than disconcern for customer."
bobbi S. columbia city, indiana May 16, 2022 "Arrived in a timely fashion, way faster than I anticipated! Both gentleman were kind and professional, and not only did they fix the problem of animal nesting in the pvc from my water heater, they installed the proper end-cap screen to prevent the problem from occuring in the future."
mitch S. keller, texas May 15, 2022 "Clarity in describing the situation and options for correcting. Knowledge of Tim and Yolanda. Exceptional work ethic"
stephen L. albany, new york May 15, 2022 "expert skills, pleasant personalities, desired to be helpful, polite"
brent R. farmington, utah May 15, 2022 "Harry was very personable and knowledgeable about his work and very informative about the answers to my questions."
tyler C. sharonville, ohio May 15, 2022 "Problem was not solved originally. Service tech had to come back a second time. Not through in the work and inspecting that the problem was resolved the first time. Did not appreciate the salesman being brought in to sell us on buying a new system. Kind of wish I would have got a heads up on that."
danielle H. west jordan, utah May 15, 2022 "The tech was on time and all the services were performed."
kim S. pickerington, ohio May 15, 2022 "called SundayMay 8th at 7:30 am and customer service said someone would be out but could not give us a designated time. By 7:30 p.m. no tech. had showed so my husband recalled and customer service then said someone would be out in 2 hours. By 11:00 p.m. we went to bed because NO ONE Showed. Called the next day and complained , they finally sent tech. out. so mothers day plans where completely ruined."
thomas H. mccalla, alabama May 15, 2022 "Fast service. Tech was able to replace part on the first call."
kathleen C. ft wayne, indiana May 15, 2022 "Brad was very professional, helpful, and courteous. He always does a great job and is very knowledgeable!"
hilda S. clifton park, new york May 15, 2022 "Your servicemen was very professional and extremely helpful."
louis G. west chester, pennsylvania May 15, 2022 "Excellent representative of your company, Austin, did the service. Everything in good condition"
kari N. ocala , florida May 15, 2022 "Lance was very knowledgeable and gave us a lot of suggestions as well as fixing the AC problem. He kept me informed as to when he would be coming and how far he was."
mike C. rensselaer, new york May 15, 2022 "Excellant service but did not have correct air filter for my system & had to manually assemble substitute"
jon G. middleton, idaho May 15, 2022 "Jordan let me know he was on his way and arrived soon after. He was very professional and pleasant. He did a thorough A/C tuneup and let me know about potential issues down the road. Joshua made some upgrade suggestions that I will soon take advantage of and he was also professional and pleasant."
aaron V. bartlett, tennessee May 15, 2022 "The tech that came out to check my new A/C unit was very knowledgeable and polite. The tech was able to assess the issue and found that the prior crew that installed the new HVAC system did a subpar job and is supposedly getting this info to the correct people to get this unit repaired properly. I am just waiting for a response now. This issue alone is why some of the ratings are low."
sam T. washington, district of columbia May 15, 2022 "The installers answered my questions and were very courteous."
rita G. ft worth, texas May 15, 2022 "Marcus, the technician arrived on time, was courteous, friendly, and informative."
james C. riverdale, utah May 15, 2022 "Rodolfo did a great job and explained everything that he did."
christine K. silver spring, maryland May 15, 2022 "Running a little late in the window, which caused us to push the window back, but it was same-day and all worked out well."
jackie M. garland, texas May 15, 2022 "Although the technician was polite and professional, he did not fix the problem. I called you to get someone to come out to fix it Saturday but was told that no one could come until Monday or maybe on Sunday. I told the scheduler that I would not be home on Sunday but someone tried to come while I was at church. I tried to call when I got the message but no answer so I texted him. Asked that if he could not come back around today to make sure that I was on Mondays schedule which is when I thought I was scheduled. He said call the office. Office told me that Monday was full; it would be Tuesday. I have already paid to have this fixed & I shouldn't have to wait 4 days for it to remedied. This is not my fault. I purchased a service plan but now I wonder if it was a wise decision."
don S. arlington, texas May 15, 2022 "We appreciate the quick response and diagnosis of our problem. The consultant worked very hard to arrange for the replacement the next day! This was especially important in this extreme heat to an elderly couple! The technicians did an excellent job of installing our new system."
kimm V. glens falls, new york May 15, 2022 "The tech got the A/C running but I believe the high pressure switch is bad as the unit quit running 16 hrs. later. Work order for replacement part on file."
mr mefferd M. mt pleasant, south carolina May 15, 2022 "They did a good job, but plugged it back in to the wrong outlet that turned off the water heater when the attic light was turned off."
cathy H. charleston, west virginia May 15, 2022 "Everyone is always so helpful and they were kind enough to find time to come see us on a day they were already on an overbooked schedule. They figured out the problem and helped us to get it resolved."
randy K. high springs, florida May 15, 2022 "Mike was courteous, polite and very informative. He explained the unit I have and possible issues. He also explained the service options available."
margaret G. calgary, alberta May 15, 2022 "The teach was very professional and on time for the Service done wash quite expensive"
susan H. malta, new york May 15, 2022 "Technicians were prompt, used care in my home, installed and cleaned up nicely."
jonathan M. san antonio, texas May 15, 2022 "Jesse identified the problem that a result of an oversight during our Jan 2022 service, and he was extremely polite, professional, and resolved the issue quickly."
barb K. boise, idaho May 15, 2022 "Very personable and knowledgeable. Spent a lot of time explaining things to me. But the price of the filters is outrageous. Later I checked Amazon and can buy them for $35.00."
brooke C. austin, texas May 15, 2022 "Carlos did a great job and took the time to explain what he needed to do."
cynthia A. madison, mississippi May 15, 2022 "Had both AC (Donald) and plumbing (Jerry) service calls. Prompt, courteous and with very satisfactory outcomes for both issues. I made call after 12 noon - both jobs done by 4-ish. It was amazing - and I thank you!"
alvin D. sandy, utah May 15, 2022 "George was prompt, courteous, knew what he was doing and helpful with a concern we had."
robert S. niskayuna, new york May 15, 2022 "The technicians we're efficient, timely, knowledgeable, polite and answered all of our questions."
terry A. pflugerville, texas May 15, 2022 "The technician was very thorough and explained each step of the inspection."
lynn J. austin, texas May 15, 2022 "I was forced to call again on Sat 5/14 because the 2 techs who charged me $1067 to replace my ER shut off valve near my water meter bungled the job & I had a worse water leak than before. The person who finally called me on Sat afternoon did not want to come out stating he was busy & wanted me to make an appt for Mon or Tues. I read him the riot act and only then did he agree to come fix the leak in an hour -after I waited all Sat. Turned out to be a loose bolt near the water meter the prior 2 guys did not tighten correctly. I lost money and time and didn't even get an apology from the Sat tech. He said he wouldn't charge me for the visit-REALLY! Never again!"
jackie J. mount laurel, new jersey May 15, 2022 "The technician was more interested in selling me a new unit rather than providing the service that I paid for"
barbara O. cape coral, florida May 15, 2022 "Two men arrived in separate vehicles. The tech who was Latin was very nice. The"salesman* wanted me to purchase a new unit."
gordon church C. nashville, tennessee May 15, 2022 "The #5 unit that was installed is still not working properly"
barbara loney L. west columbia, south carolina May 15, 2022 "service was neat, efficient , courteous and service expert kept me up to date on work that was done."
agam S. gainesville, florida May 15, 2022 "Alfred was very knowledgeable and pleasant. Completed the visit in an expeditious manner."
christine A. oklahoma city, oklahoma May 15, 2022 "Nice tech - polite and timely. Couldnt read his work ticket/invoice (let them email or print it!)"
norman K. edmonton, alberta May 15, 2022 "McKinley did exactly what was advertised, offered and expected. The technician was well qualified, thorough and professional."
laurie N. carrboro, north carolina May 15, 2022 "Na was an excellent technician and was friendly, knowledgeable, and courteous. Great service!"
emile B. edmonton, alberta May 15, 2022 "Dustin was knowledgeable and willing to explain the cause and solution of the problem we had. He did outstanding work! I would recommend Dustin and Rob's Albertan Plumping and heating to anyone."
john C. midlothian, virginia May 15, 2022 "The technition was thorough, personable and answered my questions."
robert F. selkirk, new york May 15, 2022 "SERVICE TECHNITION WAS EXCELLENT.PLEASE DO NOT SEND A SALES PERSON WITH THE SERVICE TECHNICIAN TO THIS HOUSE AGAIN I WILL CALL YOU WHIN I WANT TO TALK TO THE SALES DEPT."
dora B. bentonia, mississippi May 15, 2022 "They were professional and knew their jobs, they also understood my reasons for the call."
todd C. jacksonville, florida May 15, 2022 "Was late causing us to sit here and wait and had other plans that day.. also had no filters for my unit. Stated was ordering some and still havent received them or been changed"
mrs tesorero T. jupiter, florida May 15, 2022 "Quick , on time, knowledgeable, friendly and could understand him."
albert S. albany, new york May 15, 2022 "I think his name is Luis - he did a very thorough job servicing and cleaning the AC. Thanks to him"
michael A. indianapolis, indiana May 15, 2022 "Technician was very pleasant, skilled and knowlegable."
brenda W. austin, texas May 15, 2022 "The service tech Christian did all of the a/c checks and explained what he did and what needs to be done. Will order a filter and will set up a return visit."
ms bennett B. keithville, louisiana May 15, 2022 "I've been with you all for many years and know that you are there for me keeping my equipment working. Always quick with extra service when needed."
elizabeth M. kansas city, missouri May 15, 2022 "Keith was very informative and helpful in navigating my issues. He gave me tips for the future as well."
miguel R. kansas city, missouri May 15, 2022 "Wesley was really helpful and effective when he responded. It took multiple calls to get him to show up. The shower cartridge is not working properly and I contacted the dsipatecher and Wesley to fix the problem but I have not heard back from either. I hope this review will help me to find a solution"
william M. halfmoon, new york May 15, 2022 "Dale did a great and clean job. Brian was also efficient."
anthony A. brunswick, ohio May 15, 2022 "Technician was very prompt courteous and had good knowledge of what he was doing"
mr. floyd F. west chester, pennsylvania May 15, 2022 "Very professional! Very thorough! Very informative about our sustenance that is 14 years old"
john A. buda, texas May 15, 2022 "Joseph was knowledgeable, honest and likable. We chose another company for a new HVAC system. We chose another company based on price and warranty not your rep."
shirley L. calgary, alberta May 15, 2022 "AC was installed on Feb 3/22 and AC cover was on back order. As of May 10/22, we have STILL NOT received our AC cover. Waiting to be notified of when it will be delivered and actual delivery!"
steve F. springfield, ohio May 15, 2022 "The tech was very friendly and told me everything he was doing and asked if I had any questions."
sarah K. plano, texas May 15, 2022 "Care and attention to my ac drainage lines. Blew it out to my satisfaction and fixed the problem"
mike M. goshen, indiana May 15, 2022 "Danny quickly figured out what was wrong with our AC unit, had parts ordered, and came back when they arrived to get it fixed. He was respectful, friendly, and efficient."
christophe C. south ogden, utah May 15, 2022 "Your technician was professional, knowledgeable and kind."
sean P. austin, texas May 15, 2022 ""Why do you think you need your refrigerant recharged?" were the first words out of the technician's mouth, as that's what I wrote in my scheduling request. Like I was dumb and didn't know what I was talking about. I needed this done last year as the freeze caused a small leak, somehow. He immediately started talking about prices, then almost seemed to threaten me with cancelling the job if I wasn't able to provide roof access where my unit was. "We don't have a ladder, if we can't get up there..." Luckily my building has a built in ladder for roof access. Last year the company I called out did a thorough job of looking for a leak but was unable to locate it in the copper wiring - not y'all. He said it would be $700 to look. $700, just to _maybe_ locate it! Not even fix it. Lol fuck y'all. He filled the refrigerant quickly but was super excited talking about installing a new unit because of how expensive it is to fix these things. Goddamn, y'all think people are made of money? I just wanted cold air."
john W. saratoga springs, new york May 15, 2022 "The person conducting the service was attentive to his task at hand and explained what and why of what he was doing."
eric F. zionsville, indiana May 15, 2022 "Tech was great. The estimate was much higher than expected and feel we were getting oversold on equipment needed. The new advantage pricing that is being pushed does not make financial sense for a homeowner."
mr mcnamara M. batavia, illinois May 15, 2022 "To be honest I have been extremely frustrated and disappointed with Golden Seal for a long time. Primarily due to the poor customer service and what I felt was up charging or simply the technical support trying to drive sales. The start of this was in 2015 when our up stairs HVAC unit finally gave out and we had to get a new one. And understand that my comments are based on hindsight, because 2 years ago our down stairs unit went out and in lieu of going with Golden Seal, we went with another competitor (Patriot HVAC) simply because they provided a quality of service and insight that has not provided by Golden Seal in years. Namely that the GS sales person didn't consider our years of being a client with GS or that they were providing us a system that was well beyond what we needed for the down stairs. Patriot came in did a full evaluation of our air flow needs for the down stairs (but also the whole house), and also assessed the existing Lennox system and provided us a product that was literally half the price of what GS quoted and also with a longer warranty. Sure we can debate the differences between Lennox and Rheem, but the core issue is that GS was trying to sell me a down stairs system that was the equal of the up stairs system which was entirely unnecessary. Thus my trust was immediately shaken by this. The challenge has been that we have two systems, meaning a Lennox and a Rheem and obviously to retain our service warranty on the Lennox we continue to work with yourselves. And considering the fact that we have had a relationship with yourselves for over 19 years and have paid for annual maintenance agreements, the quality of service and the technicians provided have been dubious at best for nearly 6 years. I honestly don't feel I can trust your company or the technicians that are sent out, and we have seen this over the past few years with having a different company supporting our other system. Each time GS comes out to service the Lennox the Rheem tech will follow up or come before, and they evaluate the Lennox and provide their perspective on work. And each time the difference between the two is staggering. Now I can certainly understand yourselves being suspect of what Patriot HVAC is saying or what their perspective is on the systems, but their goal is not to degrade GS or the Lennox product but to be objective and provide info. And when we confront the GS techs they become upset or seem to be trapped in realizing that they likely have distorted the facts on what needs to be done or the suggested maintenance work they are suggesting which is essence is uncharging. I shared all of this with the Technician who came to our house and advised him of our dissatisfaction with GS. He was very open, frank and accommodating with the discussion. He fully understood the perspective and issues we had, and also indicated that the customer service side (meaning your call center) was poor at best, and I would agree with that. I also explained to him that at no time does GS take the initiative to get in touch with us, understand our long history with the company (even through the sale, name change and revision back to GS), that we are never provided text messages with who our technician will be, that we are provided a service history each year, and that there is a diagnostics discussion on what kind of maintenance we should be considering and why. Patriot does all these things and we have the same technician each year. For the past 6 years we have a different tech nearly every time and as noted I truly don't trust what the tech is telling me. Having shared all these things with this current tech, he grasped the situation and understood that trust and truth is a real issue in the industry and said that he would make sure to be fully transparent and would share out concerns about the company. Thus I gave your tech a 10 because he listened, realized that now he was under the gun, walked through the work and service needs and discussed our annual service contract. GS needs to realize that your business name and reputation is going to based on your culture, the quality of the people you hire and realizing that the service tech is and will always be the reason people do business with your firm. We are still unsure about what GS is and will be very guarded regarding any service work but this technician started rebuilding that trust."
heather and ronald S. hurricane, west virginia May 15, 2022 "Your service technician was in a hurry to get to the next service call and your rates are to high."
ms reid R. mt juliet, tennessee May 15, 2022 "Always responsible and respectful, this visit I had a specific question about an inside filter that was not resolved."
virginia F. manville, new jersey May 15, 2022 "The technician was very thorough with his inspection. Answered all my questions. He was polite and professional."
gerald J. tecumseh, ontario May 15, 2022 "Every service the Bryant staff has provided over the many years you have serviced my furnace/air conditioner has been the highest, professional standard. I have complete confidence in continuing our relationship."
joel K. birmingham, alabama May 15, 2022 "I am not sure at this point how they did. They said the 2nd unit was low on freon, that there was a leak and they could not add more because Norrell would not alow that anymore, they would call with a price on a coil and if my unit was still under warranty, but I have not heard back."
linda V. lilburn, georgia May 15, 2022 "Jason did a thorough check of my systems. He answered my questions in a way that I could understand."
winona C. dallas, texas May 15, 2022 "Same day service, arrived promptly, had parts on hand, completed process well"
tom P. bartlett, tennessee May 15, 2022 "Did not deal with the current problem. Needed a blower not a new unit."
richard F. southbend, indiana May 15, 2022 "Responded within a couple of hour and had my ac runnig temporarily on a very warm day"
kelly C. rochester, new hampshire May 15, 2022 "Bobby was courteous and efficient. I don't recall his co-workers name, but he was friendly and professional as well."
denise S. central city, nebraska May 15, 2022 "Still have questions about setting the control panel."
lashanna F. dallas, texas May 15, 2022 "Great, friendly and knowledgeable technician. But all that was needed was lighting the pilot. The price was way too high, for such minimal work. I was certainly ripped off on price. I would NOT recommend them as a result. Given the minimal work, it should have cost $75 at most! It was more than double that price."
matsuda M. palm beach gardens, florida May 15, 2022 "Braking ceiling after cleaning is not good. Also on the floor Dropped paint here there."
vitauts B. jacksonville, florida May 15, 2022 "For 42 years I have received excellent service every time."
jerry R. austin, texas May 15, 2022 "Both of the units that the tech completed maintenance on are no longer cooling. They were working just fine leading up to the PM visit."
patricia S. jacksonville, florida May 14, 2022 "He as always if friendly ,neat, puts everything in his path away when done. He is very efficient. Like this young man."
allison J. hendersonville, tennessee May 14, 2022 "The technician answered my question regarding my thermostat"
mr dalehite D. jackson, mississippi May 14, 2022 "Very efficient and professional and also very polite."
earl C. springfield, ohio May 14, 2022 "Because of the service and having workers like Austin Calicoat and Kevin they done a fantastic job"
gerald H. clifton park, new york May 14, 2022 "Mohamed was very knowledgeable and explained every thing he was doing!"
mr wilson W. madison, mississippi May 14, 2022 "Arrived on time, did a very good job. Special thanks to Mr. Steve Tollison for his good work."
alan K. e syracuse, new york May 14, 2022 "I had to have another technician come and finish the service on Friday"
keith K. mobile, alabama May 14, 2022 "He arrived in a timely manner and completed the work within the 2 hour time frame."