Service Experts Heating & Air Conditioning Reviews

"Disillusioned with the current sales practices"

"I seldom make recommendations."

"Heard good things."

"The first offer seems to be the the one to lease or rent the furnace which means you will never own it. Not a first choice"

"You've taken good care of our equipment."

"Always provide personal, professional service. So reliable."

"Great service"

"terrible service and cust treatment, do not follow up on comitments or obligations.my recent dealing with you was 2 years ago"

"He came out after regular business hours and fixed my problem"

"Because I feel that I brought a lemon A/C from Service Expert."

"Reliable and knowledgeable technicians."

"Have used TML FOR YEARS AND ALWAYS GET GREAT SERVICE."

"Good service, good advice."

"Never received the promised rebate"

"Great Job"

"friendly technicians who are very professional. Have been with this company for years and will stay with them"

"In my opinion, tech. Tulasi was the only good technician @ Peachtree Service. He was thorough in his work and did a very good job in keeping my systems running properly. It is my understanding that he is no longer with the company."

"They provide excellent service and tell you exactly what needs to be fixed, if anything. They are also very friendly."

"reliable, quality service"

"Richard and John were great. 24/7 answering service was just ok. Plus, the communication from the emergency service to the next days scheduled repair was clunky. It would have been much better if we had been added to the next days schedule instead of added as an ad hoc, considering I was told to contact 811 with a 3 hour plumbing emergency."

"Have had their service for years."

"Had a pretty hard time with other HVAC companies in my area but our technician was significantly nicer and more helpful than the other service we have received elsewhere."

"They were very efficient and polite."

"Efficient service."

"Richard Till did very good job. Hes making sure everything ok and check it very carefully. I will recommend him to everyone . Thank you"

"na."

"Professional service tech was very knowledgeable"

"Quick and professional response"

"good service"

"Quality service"

"Dependability"

"Reliable, competent, reasonable"

"They are right on it"

"The technicians are always very thorough. Chris H. and James of Charleston, SC area always explain all that is being done during the service. On time, knowledgeable and friendly service."

"It took me the entire summer to get an air conditioner zoning problem resolved. Your company was the one that installed it. In addition there were at least 4 appointments that were broken without notification. For a service oriented company, your performance leaves a lot to be desired."

"Polite and on time"

"On time. Professional. Knowledgeable. Polite."

"Team is always great-very professional, knowledgeable. Ira and (?john--i'm traveling forgot his name) were excellent--very nice knowledgeable,helpful,courteous real pros"

"I very much appreciate your offering the monthly payment schedule. My one concern is that several times, including the last time your technician is telling me that some expensive repairs need to be undertaken. The entire system is less than 7 years old, and has been taken care of at least once, but more typically twice a year. It should not already run into trouble, to the level of an $1100 repair bill that your man estimated for me. I am getting a second opinion."

"Very satisfied with yearly service check"

"contacted falso 2 weeks ago, met with the plummer, and am still waiting for the job to be scheduled. Not happy about it."

"They are here when they say they will be the tech explains everything that he did and is very friendly"

"Professional"

"Job well done"

"Two technicians and they were not able to fix the problem and could not put the coverage on the porch as good as it was when they took it off. Said that they would try and didnt. Still the charge was $200.00."

"I have always had great service from you."

"Excellent service, prompy=t and efficient"

"The service and technician was great but I received late notices about payment and when I call nobody can tell me anything. I have two pts from when I paid for servicesnot sure why I received two late bills."

"Easy to work with Good communication"

"Great customer service"

"The service tech was knowledgeable and helpful. Offered us suggestions and was very pleasant."

"Technicians are courteous and are always on time"

"The service was great!"

"I have been a satisfied customer for over 20 years"

"Our last two services turned our cooling around. The new thermostat has effectively circulated the cooling to make all of the house more comfortable. Your technician took extra time in addition the normal service check to adjust a damper to better distribute the air. One register was blowing so hard it blew items off my desk! He resolved that. Yea Aaron!"

"Todd is honest and excellent communication skills"

"your prices to replace my furnace was ridiculous!!!"

"It was great service. I have been waiting for a callback from your company regarding why I cannot turn on the fan for my thermostat."

"I am satisfied with your service."

"Professional experience"

"Never had an issue that wasn't solved straight away"

"The Techs took time to explain our issue and what they needed to do to get us fixed."

"Friendly knowledgeable and corrected problem(s)"

"My technicians we're great"

"They were polite, friendly, and professional. They took time to do a thorough job."

"Have used company for years."

"Advantage group one of my best decisions"

"Your company charged me twice for the same service, then sent me a letter in the mail several weeks later - stating I had a past due balance. Talked to the billing department multiple times, was told by manager it would be fixed, and i would receive confirmation. Still have not recieved, so I had to dispute with my credit card company. Very unprofessional."

"excellent service"

"Tech was great and on time. I was suppose to receive a bid for replacing the unit but still have not received anything"

"generly does good work at competive price"

"minor issue-would have preferred they didn't use our bathroom"

"Always on time (or even early!) Professional and friendly"

"The service man was excellent"

"They do good work."

"Good quality work and good service technicians"

"I think I great service."

"On time Very professional"

"The service team was able to make it in short notice on a weekend. Apparently there was a miscommunication between scheduling and the service team, and while the Noon - 2 pm window was missed, the service team was able to come around 3 pm. While that time did not work, they were able to come the next day."

"Everything was fine except the final price. The first tech said he would charge me the trip charge ($99.) plus the cost of the part. $121. for one hose is a little excessive! And the bill was not even itemized - just $220."

"Quality work Great customer service"

"great service"

"Efficient and fast."

"Jack Nelson experts are honest and considerate"

"This is the second time Chase has been to our house. He is very professional and helpful."

"Answered questions. Courteous behavior and caring attitude."

"On time Monday but 4 1|2 hours late today. Two technicians came Monday for routine visit and didnt seem to spend much time with outside unit. Loud thumping noise on Tuesday from air vent and called for recheck."

"Great customer service"

"Service is always great."

"Very satisfied with the workmanship that was provided!"

"Simply due to the service professionalism provided by your 2 techs."

"It was the truth"

"prompt service when you really need it followed by expertise"

"Excellent service & techician"

"Very high price for install of a condensate level safety switch. Switch was only a $30.00 item and estimate was $357.00 It took me all of 10 minutes to change it out and restart the system. Also, this switch was an original part never replaced and no other previous tech checks had indicated that it was not functioning. Kay determined the problem as part of the routine checks which was a good thing. Don't know if this switch had been checked by previous tech checks. Also, the machine never gave me any problem or warning code for this small but important switch which is to prevent condensate water from over flowing."

"Carson answered all our questions and was very helpful with determining what our thermostat options are."

"The technicians are friendly, skilled, snd knowledgeable. They take the time to explain what they are doing."

"On time, professional, clear explanations, efficient"

"Polite and knew what they where doing"

"Very nice people, explained everything and cleaned up after themselves. Respectful of my home."

"Great job and great customer service!"

"Fast service"

"Still had to replace gas pipes"

"For its good service and selection of employees."

"Efficient and personable"

"quick & efficient service"

"1. Required 2 visits to install and bring furnace installation to pass St. Albert city inspection 2. Second visit corrected all defaults and allowed for a successful inspection"

"Very professional"

"Professional, timely"

"He did a good job!"

"The office failed to send an invoice for renewal. If not informed by tech that the contract would expire on the 23rd, I would not have been able to keep the same contract."

"We like and trust Barlow"

"The service man was very knowledgeable about the products and what would work for us. He was very friendly to work with and he wasnt a high pressured salesman."

"A/C was working fine before tune-up, then quit working after serviceman left."

"Colin and Jason (I think it was) were incredibly helpful and professional. Phenomenal service!"

"Some of your people are better than others: the fellow who diagnosed the problem is really good, but the fellow who actually came to install the bad part, on a previous visit had told me that replacement parts aren't generally available for these sorts of units, that we'd be faced with replacing the entire unit if the descalling didn't work. He then claimed that was my idea when I called him on it LOL."

"Great technician. Professional and answered all questions asked."

"Always pleased with the service and have already recommended them to a family member and they used them."

"Always prompt, courteous service."

"Professional service at reasonable price."

"The Tech being friendly and telling us what to look out for."

"On time, dependable, trust them to not recommend unnecessaryfixes"

"dependable, service was very good"

"Thorough job"

"Prompt efficient service on a weekend was exactly what I hoped for and needed."

"Technician went out of his way to provide good service."

"Extremely satisfied with the service"

"Experience, neatness, manners, courtesy"

"Very comprehensive"

"Good service, friendly, good recommendations."

"Our system is one year old and we love it. We have also, for the most part, received excellent service from technicians. However, we've had more service calls on the new unit than I would have expected, and scheduling service continues to be a challenge (ex. service is called yet no on shows during the scheduled window; no communication from scheduler on no-show or change needed for service window)."

"COMES OUT IN TIMELY MANNER"

"Friendly service"

"He was very informative and was able to fix a leak that was going on for years"

"Very informed and polite technician"

"Very professional services. Rally did an excellent job on furnaces installation. Phil and Aron installed the tankless with professional knowledge. Also the electrician finished a perfect job on GFI. They all passed City inspection with no problem. Thank you so much. Chad."

"Customer service was easy to work with, the technician arrived on time & was professional and helpful."

"Phil is the best. He is always on time and very professional,. Thanks Phil for all you do."

"Polite & friendly technicians; prior calls to confirm appointment & when technicians are on their way."

"Service is good but do not sell contracts this should come from head office where details of what your getting into are presented"

"Excellent service."

"Responded quickly to my call and had a technician there at my house on time. Technician quickly diagnosed and fixed the issue immediately and had my AC working. I know basics on AC systems and what the tech repaired was only what was needed to fix it and no hidden or extra parts other than just what was needed. Thank you! Thank you!"

"Prompt, efficient, reliable"

"Still think that the Lennox Coils are a problem, they should last more than 3 years, Labor and freon cost me $1,467.00, but San Antonio Air identified the problem and as of last night the A/C is working GREAT!!"

"The technician was A plus"

"Good work, fair price"

"Prompt, competent service"

"Professional and prompt service"

"Fast and professional service."

"On time and did the job correctly."

"Your phone booking is a little torturous and slow and repetitive"

"Reliable Service."

"Prompt response to my online request for appointment. The work was done a day before the scheduled appointment"

"Tech wasnt very nice"

"You people are rip off. This is the first time the system has been cleaned. Why none of the previous technician cleaned it before. You only care about the money. Why not 2 technicians do the same thing. Each one does different things."

"I have used A-1 Chesney Service since the furnace was installed - having a yearly checkup and maintenance has given me peace of mind."

"My AC went out on a Sunday night and you sent someone to repair it two hours later."

"Service is quick, informative and on time"

"I like being reminded to service my equipment or I would probably not do it consistently."

"Courteous service techs. Thorough job. Reasonable prices."

"availability, expertise"

"Reasonable pricing, professional service, great communication, and overall good people."

"Was charged for visit fee however tech was only there for ~5 minutes, shared that he cannot/isn't allowed to perform that service, suggested to call a different plumbing place & charged us $107."

"Excellent product and superior service"

"Did a great job in serving my units here at my home."

"Daniel was efficient in his work, and did a great job of explaining what additional work needed to be done. Felt comfortable with him in my home."

"I called originally to request service for my AC unit, but got scheduled for furnace service and had to wait 7 weeks for them to come out. Then I had to call again to get the AC unit serviced..."

"Doing annual service, you fucked it up Left hose unplugged. When I needed heat, it did not work."

"Very professional"

"quality service"

"happy with servive"

"Professionalism and Honesty Alfredo Escobar was excellent with communication keeping me well informed throughput the job. His helper Kevin Smith also was excellent with communication. Both provided outstanding customer service, giving me assurances the job was being completed as promised. Jesse Moreno provided support from the office with pricing and oversight. Carlos with the excavation crew Five D Excavation Corp and his crew were impressive. They were professional and respectful throughout their time on my property."

"Because you showed up and I did not have to wait for days."

"I like the service plan.."

"Fast & friendly service"

"Excellent job. Same day service"

"Very friendly and quick to respond"

"Good service. Elaine very helpful"

"good fast service"

"Technician was courteous & knowledgeable"

"Could not get results when furnace broke down.it took a week before I got serviced even though I had a service contact. Also the financial company Service Finance Company that you use for payment on the furnace that I purchased is taking half of my monthly payment for the interest . Also when they installed the furnace they broke the humidifier and then wanted me to pay to get it fixed when they came to tuneup my AC on 3/18/2022"

"The service people are always professional, knowledgeable and efficient."

"They responded very quickly. Cheri is the best sales rep. Very polite and knowledgeable."

"Prompt, convenient, professional service."

"You sent us a good tech. He should have turned the system on to check it after he put in the new blower motor. Also, I would give your appointment dispatchers a1 as they dont communicate any info techs or customers on the appts. They show up when we change the appt time and then dont show up at the new appt time. You need to fix that!"

"Because of the excellent service"

"When he left our home that evening we were taking note of several things over the course of his visit that we're odd, not correct, so we in turn followed with someone else.."

"great service, knowledge and attitude"

"Good service"

"Good in general but hope that they clean up the space after the job done."

"Employees are very professional, kind and respectful."

"Good local plumbers, many years of experience, did good work."

"Price"

"Been waiting a month for a control board for furnace/AC. No heat or AC for past month. Cant trust a company that cant get repairs done on time. Will be looking elsewhere for service contractor."

"Great service by nice people"

"reliable and timely service"

"They did a wonderful and professional job"

"Prompt service, gave estimate before doing work, completed work satisfactorily and came back promptly to fix the kitchen sink leak"

"Always respectful. Answer all my questions."

"Kyle did a great job on an issue that was a little complicated"

"Simon was very professional and knowledgeable."

"Kenneth was great. He took the time to explain things, regarding the filter and blower pieces. Never once did I feel like I was being judged or look down upon. I felt like he gave excellent service, and his supervisor was great as well when he came to help with getting blower out to clean it."

"Friendly and professional service"

"Jose was very knowledgeable and respectful."

"thorough techs"

"Service techs. Were excellent and very thorough and courteous. James B and Kyle B."

"The service I have been getting is really second to none. Very friendly and helpful technicians always show up."

"I had a good experience with my technicians on my recent hvac inspection as compared to my previous inspection. This time they were knowledgeable, friendly, and very helpful."

"A very efficient staff who were very knowledgeable"

"I've had great service over the years."

"techs are always knowledgeable, courteous and professional"

"I had a great experience with Harry and the service he provided."

"Technician was very professional"

"Excellent service."

"I have had a lot of trouble with this unit that we paid a lot of money for."

"I feel Raymond Sylvester was very Efficient and knowledgeable. He was very professional and took care of the problem."

"always there and do good work"

"I just don't recommend. If someone asks specifically, I will give you glowing reviews."

"I actually had 2 furnaces installed by RJD and both times I was more then happy!"

"I have always had good service!"

"Prices you quoted were totally absurd as they were approx 50% more than comparative quotes. I previously used Falso and a hunch that I was taken advantage of. This proved it. After looking into the company I realized this was no longer Falso but an out of state company."

"You folks are are experts and do everything very well"

"Technician very efficient, communicated well, followed through."

"Fast and efficient"

"techs are always courteous and police and do a great cleaning job"

"You were able to fix an issue a couple of winters ago in an emergency situation. That convinced me to sign up for your ongoing maintenance. HOWEVER, since then, scheduling this maintenance and your technicians arriving with the correct tools to complete the job has been challenging... and frustrating to me. 2022 AC annual service being scheduled in September (end of summer?), asked for a measurement of air flow at a few vents in the house at time of scheduling, yet technician arrives and cannot measure the airflow --- does not have the air flow monitor??? Technician tells me that the office will schedule out someone that can measure air flow... has not happened yet. Heater service some time ago --- technician recommended a combustion analysis, yet service tech that can do that is usually not available. Service technicians are always professional and efficient."

"They were on time, courteous, explained the system they had installed, and left the area clean."

"The technician was very friendly , provided me with information and did an excellent job."

"Informed of what was happening, called before arriving, reminded of when appointment was scheduled for"

"Technician was flexible, and upfront"

"I Being Went You A Long Time"

"They may not be the least expensive, but they have a large enough staff to respond to any situation rapidly."

"The tech was prompt, very courteous. He explained what he was going to do and went right to work."

"My noisy furnace (blower fan) was immediately Diagnosed by Mel and replaced as soon as possible. I now have a quiet furnace, so nice!"

"They found the cause of my problem and fixed it."

"actual service people are great. As a longtime customer I really don't like the call center. I think we had better response & info when the calls went locally"

"The call was for scheduled maintenance. The technicians were wonderful but they did not have the correct filter. Also there is a problem with water in the freon. They explained someone else would need to come out to verify their findings before it could be corrected. Service in one call would be better. I also had to call to schedule the follow up appt when I was told I would be contacted."

"All the way from the low price to Noah and Jose's supreme install and great attitude. I also appreciate you going out of your way to find the materials when they weren't easy to find."

"good experience"

"Come out quickly. VERY convenient that u c all just a bit before u arrive"

"profesional"

"The tech came the same day I called. He fixed the problem and both he and his apprentice were knowledgable, polite and did the job correctly"

"the service Tech was professional and knowledgeable"

"Technicians are knowledgeable and courteous"

"The technician was very professional and efficient and perform his duties broken."

"Friendly, informative and great service"

"The rep, Kerry, who did an annual furnace check was professional, knowledgeable and friendly."

"Professional and efficient."

"This was the quickest, most efficient company I've ever used for my home! No more waiting days or weeks for a repair!"

"Technicians and phone contacts never questioned that there was a problem and approached it as something to be solved."

"Did the job correctly and re-did everything the right way, kind of pricy"

"Always trustworthy"

"Prompt, courteous, knowledgeable."

"Bobby did an excellent job making sure everything works as it should. He's the epitome of professional services!"

"Unit serviced & working nicely!"