Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 435,560 Reviews
mr harton H.
richmond, virginia
medicine creek land A.
harrold, south dakota
"Our service tech, Dean B., is very professional and goes the extra mile is completing his work and provides above and beyond in the customer service department."
gary P.
newalla, oklahoma
ms crawford C.
edmond, oklahoma
"Representatives are always knowledgeable and efficient. They are also friendly and pleasant to work with."
marsha G.
round rock, texas
"The representatives are pleasant and courteous."
theresa P.
sandy, utah
joan M.
forest park, georgia
marilyn P.
calgary, alberta
"After spending 5 days in the cold, the guys find out l did not need the part they had ordered. I feel if its your fault for a problem, a hotel should be provided for the customer."
carolyn G.
leawood, kansas
jessie A.
calgary, alberta
"Thats what I think."
sita A.
pleasanton, california
"I signed up for yearly maintenance contract 'maintenance+' which clearly says furnace filters are included in the contract, but I was informed by the tech that filters will not be included/replaced. Both the flyer showing the types of maintenance contracts and the call center agent assured me the filters were included."
jay D.
slingerlands, new york
desirea C.
ft wayne, indiana
dee S.
fort wayne, indiana
"The service tech is really knowledgeable and friendly. Although there was a big mix-up with service, he took care of the issue promptly and professionally. thank you so much for your patience and understanding."
charrise G.
south bend, indiana
"Pays attention to detail, knowledgeable, and courteous"
norman S.
schenectady, new york
"Have had many years of excellent service from Roland Down."
jeff P.
pierre, south dakota
"Reliable service"
james G.
brentwood, california
susan B.
urbana, illinois
richard F.
emmett, idaho
ralph S.
marietta, georgia
"I have used the company for many years. I am always satisfied at their response and quality of the service provided."
scott J.
bridgman, michigan
joyce R.
dayton, ohio
"The technician was very polite ask question and was well manner told me as much that he would here if I need him for any problem"
richard H.
sturgeon county, alberta
donald C.
basking ridge, new jersey
jennifer M.
winnipeg, manitoba
mr farrell F.
fayetteville, north carolina
judy R.
cape coral, florida
"Given me good and timely service on my air condintioner for many years."
jim N.
ft wayne, indiana
dave W.
mishawaka, indiana
"technical service was great. Your scheduling department sucks."
mr rijo R.
coral springs, florida
"Very pleasant and professional."
loren K.
edmonton, alberta
"Because they ensured they were looking for a part immediately and were there to fix the next morning.!"
richard S.
berrien springs, michigan
susan K.
erlanger, kentucky
"Very professional and timely"
william R.
lilburn, georgia
windle C.
columbia, south carolina
"I'm proud of the service"
theresa C.
austin, texas
"Dependable"
sheryl H.
mishawaka, indiana
patricia M.
johns island, south carolina
diana R.
muncie, indiana
scott K.
blacksburg, virginia
"The weekend call center was incompetent. The person could not get the phone number correct, told me to hang on the line for a service advisor who was available to talk online then came back later and said, ooops sorry no one is available they will call you. He then called me back and had me online again, then no one available. We confirmed a CALL at 8 am Monday to discuss. No one called, but someone came to our house, very unexpected at a bad time."
judy W.
troy, new york
nick S.
edmonton, alberta
"Hassle free service."
mr heffernon H.
stilwell, kansas
"Knowledgeable friendly people, confident in their skills."
scott K.
calgary, alberta
"Phil is always good at explaining what he's s doing and quick to get the work done."
nancy C.
scott depot, west virginia
"Thorough courteous and reliable service."
richard C.
rexford, new york
"you do a good job, and we're happy."
ryan M.
summerville, south carolina
"Timely, professional service."
gary O.
n charleston, south carolina
noland C.
sherwood park, alberta
deborah L.
bridgewater, new jersey
"Always on-time and complete the job to satisfaction."
joe P.
anderson, indiana
"They arrived on time and had respect for me am my house. They were friendly and did their work and told me what they were doing Really nice."
alice P.
doraville, georgia
"Did not clean outside units. Said it would be done next time. Service visit was finished significantly quicker than usual"
marty M.
albany, new york
"We woke up to no heat and the temperature was 56 degrees in the house. We called Roland J Down at 9:30 and they put us on the "on call' list. Dontrall showed up at 1:00 and he fixed our issue by 1:30. He was very courteous and knowledgeable. The service was fantastic."
ora M.
concord, california
"I like their thorough service."
cynthia F.
ft. myers, florida
"i told the operator we had had a annual review in December and she insisted we did not ---no paper work---so she sent out the same service man to come and do a yearly maintance work ----i stayed HOME (no need to since December 2022 this service man was here ---check his notation on AC unit and he left immedialtely----a waste of my time and your serviceman!!!!"
myles C.
edmonton, alberta
"experienced technician, quick response, friendly personality."
serge K.
pflugerville, texas
"Great communication; followup"
mrs corcoran C.
davie, florida
andrew S.
fishers, indiana
"BRHA have treated us well for the two times we've used you and are always prompt, professional, and explain the work they're doing well"
mary H.
lee summit, missouri
"Have replied promptly and provided good service."
stan S.
austin, texas
amy N.
durham, north carolina
"When the gut comes to service and says everything looks clean..I know the job is being done"
jim M.
cohoes, new york
margaret S.
oklahoma city, oklahoma
"Your plumber fixed the CSST line that was leaking gas into the attic. He was a very efficient & polite young man. The home inspector was pleased with the repair & so was ONG."
barry D.
gloversville, new york
"Good service knowledgeable"
robert C.
woodstock, georgia
brenda J.
fairburn, georgia
"I am satisfied with the service"
joseph S.
troy, new york
cynthia S.
marietta, georgia
scott K.
sherwood park, alberta
melody R.
midvale, utah
yucheng Y.
calgary, alberta
stephen C.
lafayette, california
rozella S.
san antonio, texas
"friendly surface answered questions gave good advice"
ms koobs K.
raleigh, north carolina
"On time"
jack F.
longwood, florida
"quickly found the problem and corrected it"
pansy P.
raleigh, north carolina
"I WAS DISSATISFIED WITH THEM WHEN THEY CAME HERE. FIRST, LIED ABOUT EVERYTHING. also was suppose to call back and let me know prices i ai had already orderedand inforormation. by the time they got bac k"
hope C.
mt pleasant, south carolina
philip R.
kansas city, missouri
"Service was fine. However, no one called ahead of time to set up the appointment to clean our vents. They arrived at 8 AM, but it was a bit awkward as no one called ahead of time to let us know"
patrick C.
fuquay varina, north carolina
elaine G.
palm beach garden, florida
"Jeffrey was excellent in redoing the pipes to my airconditioner. He is efficient and knowledgeable in his field. He is an asset to your company"
jason W.
benton, mississippi
donna C.
cold spring, kentucky
"I always use Knochelmanns for whatever goes wrong in my house. But, this time I was a little disappointed that I paid $99 for the service call and the only ting I needed was one plunge of the plunger to fix the problem. My plunger was not as good as the one the rep used and it took only one plunge. I had to pay $26 for that plunge. It would have been nice if he could have not charged me since I have been a Knochelmanns customer for a very long time. I do not want any reimbursement, but it would be a nice gesture to give a break to an 82 year old lonely old woman/man a break since they do not have the strength to hit a plunger the way the rep does. Just a nice friendly suggestion for your business."
christine P.
new castle, virginia
john M.
south bend, indiana
"Prompt and good service"
ronnie G.
stockbridge, georgia
christine H.
west palm beach, florida
"Always thorough. Explain things so I understand and answer all my questions professionally"
cobb B.
moraga, california
sherry F.
sandy, utah
"very nice people and very knowledgeable. They were right on time and definitely knew what to do. They checked out everything, even my carbon levels in the house. Have done business with them for years and will continue for many more in the future"
alison B.
albany, new york
"The tech was so polite and helpful and arrived right on time - my issue was small but he was so nice about it"
laura K.
albany, new york
"Professional service and knowledgeable. Considerate."
george H.
fort wayne, indiana
tom F.
okotoks, alberta
"see answers to questions below"
dennis K.
georgetown, texas
"The guy who showed up said something was plastic and he would not work on it"
john G.
taylorsville, utah
jerry B.
draper, utah
"Quality service delivered once again- technician Harry did an excellent job"
anne-marie O.
windsor, ontario
chester G.
austin, texas
"Technician was excellent"
mark N.
norman, oklahoma
"Courteous office staff, office & technician adjusted our time as requested. We trust yr work after years of experience. Zavion very polite, thorough, took time to explain & answer our questions."
nancy F.
austin, texas
rosemarie L.
fort wayne, indiana
"Always come, are friendly and helpful"
ben W.
riverton, utah
taryn V.
fort wayne, indiana
"The guy who did the maintenance on the previous system and the techs who installed the new system were all very nice and helpful. They explained things very well so I knew what was going on."
leanne T.
west palm beach, florida
"On time and pleasant"
collin A.
savoy, illinois
"Honest repairman and fair price"
jennifer P.
winnipeg, manitoba
helmut J.
winnipeg, manitoba
"Long time maintenance customer, good communication and service over the years."
gale D.
bristol, indiana
"Good Service Always! Thank You !!"
marcy A.
fort wayne, indiana
"Evan and Tucker took the time to ask questions, listened and discussed the issue with us. They provided tips and advice on how to help prevent clogs in the future."
letitia C.
elwood, indiana
"As a member of the advantage program and a long time customer, back from the Sylvester heating and cooling time. I feel like the people at broad ripple are top notch and has always given my wife and I GREAT service."
rhonda L.
grand island, nebraska
"I have dealt with McElroy for at least 30 years. I have always been very happy with the service that they provide. All of the people that I have dealt with over the years have always been very nice and professional. I recommend McElroy to everyone I know."
david C.
troy, ohio
laird M.
jacksonville, florida
"professional service"
daria D.
branchburg, new jersey
"Prompt response, courteous and knowledgeable staff."
jim M.
old hickory, tennessee
"On time , completed installation of new components in a timely manner, explained new control system, cleaned up work area. System working great."
mrs kuester K.
silver spgs, florida
jonathan E.
west columbia, south carolina
phyllis S.
ravena, new york
"The Three men who came to our home did a GREAT job ."
william iii I.
apex, north carolina
"Wilkins and David were friendly and professional! Thank you!"
55 square group G.
nashville, tennessee
janet W.
austin, texas
"I have always been pleased with the service Strand Brothers has given."
lisa L.
plano, texas
"Nice, but didn't get it right the first time..did finally"
bob S.
churbusco, indiana
"Called ahead of the visit, was friendly, followed up with service observations, didn't try to sell me anything."
jaquelynn S.
clermont, florida
thane H.
calgary, alberta
amy F.
urbana, illinois
joseph P.
pahokee, florida
"Zack is Avery good tech. That said. service experts are Very light on service and Very heavy on a sales pitchs. not satisfied at all."
michael R.
moore, oklahoma
"Tech was polite and professional."
mr evensen E.
rougemont, north carolina
"Staff was efficient and friendly"
susan S.
fort wayne, indiana
"Grant with Rolf Griffin provided excellent service to our hot water heater. Really appreciate the service he gave."
peter M.
cary, north carolina
ms delius D.
mt juliet, tennessee
john S.
troy, new york
"Will , the technician was excellent, professional, and got the service done very efficiently. We discussed the options for my next heating system."
robert C.
clermont, florida
"Very professional and knowledgeable"
betty H.
voorheesville, new york
capital health H.
richmond, virginia
"great customer service"
conroy H.
apex, north carolina
"Satisfied with service."
george W.
tucker, georgia
"Stephen always provides exceptional service! He is professional, efficient and very pleasant!"
ms smith S.
champaign, illinois
bill G.
west carrollton, ohio
"Making a friendly connection while addressing the issue at hand."
ronald C.
edmonton, alberta
"Always have offered quick reliable service, and great technicians."
bart T.
champaign, illinois
"I get good maintenance service and a quick response if I have an emergency"
leslie S.
cape coral, florida
carolyn H.
walnut creek, california
elita P.
walnut creek, california
mr reim R.
norman, oklahoma
terry P.
jacksonville, florida
olen L.
duluth, georgia
roy G.
columbia, south carolina
"The original tech that showed up first did not want to answer any questions or look at any of my concerns. There were some issues with the duct work and registers were rattling and would not open, but he said he would not put that on the report because he would only look at the unit. Other HVAC companies will provide a full report on the HVAC system so this can be shown to agents and owners. The second gentlemen that showed up in the Midlands SUV saved the day. Im sorry, I dont recall his name, African American gentlemen with goatee. He was extremely friendly and listened to all my concerns. He is an asset to your company with customer service. I was on the phone calling to speak with a manager, when he showed up and helped. He asked the original tech to list some of the concerns on the report, but he would not."
ms williams W.
nashville, tennessee
"William the service technician was great. He explained what he was going to do and did so. A good tech, likeable and friendly."
michael K.
calgary, alberta
"It was easy to schedule service, good communication. Quality workmanship onsite."
randy R.
ballston lake, new york
"Fast service, great communication, always professional techs"
nathan B.
ballston lake, new york
dorothy S.
lilburn, georgia
"We have always gotten good service from the Peachtree Service Experts staff. Jonte Berry, our technician this visit, was knowledgable, polite, and a good representative of your company."
micheal S.
elkhart, indiana
"Excellent timely service"
bob G.
prairie village, kansas
katherine K.
dunwoody, georgia
"Professional, prompt, clear and patient explanation"
cale M.
calgary, alberta
"Evaristo is amazing at what he does."
tom S.
saratoga springs, new york
mr horvath H.
benton harbor, michigan
"Good service"
mary hatzantonis H.
somerset, new jersey
marc B.
north bethesda, maryland
"Efficient, timely and pleasant"
bob C.
lawrenceville, georgia
harry and joyce P.
columbia, south carolina
"The service technician was very thorough and efficient. He provided helpful hints and tips, as well."
mary T.
summerville, south carolina
"The service is very thorough. If there is anything that needs fixing or replaced, they will tell you and ask if we want them to go ahead and do it then or make sure they set up a time that is right for us."
luther A.
birmingham, alabama
"I liked the service."
mr mccoy M.
wellington, florida
laura L.
jacksonville, florida
laura L.
jacksonville, florida
laura L.
jacksonville, florida
laura L.
jacksonville, florida
laura L.
jacksonville, florida
richard T.
scotia, new york
"The tech was knowledgeable & through."
deb C.
eaton, colorado
paul C.
cazenovia, new york
"See answers to items below"
timothy G.
barboursville, west virginia
"Well the tech was great but were still waiting going on a week for a circuit board to fix our furnace. Been rather cold in the house."
dennis M.
amelia island, florida
bill A.
antioch, california
"very slow on follow-up to issues I encountered with my installation. am still waiting for the duct cleaning as promised, and final permit inspection."
brandon G.
niles, michigan
frank H.
oklahoma city, oklahoma
mr youmans Y.
raleigh, north carolina
louise M.
edmonton, alberta
"courteous, on time, knowledgeable"
rose A.
marietta, georgia
"Your 2 technicians were very professional and gave me a verbal update on the condition of my system."
barbara K.
schenectady, new york
"Helpful in explaining what I need to know"
mr regg R.
nashville, tennessee
"The maintenance crew was very thorough with inspection and cleaning central heat and air unit. Jerod did a professional job."
james S.
ogden, utah
"Very complete and thorough check of our two furnaces"
tom B.
medina, ohio
"They seem thorough and efficient."
robert ferretti F.
hillsborough, new jersey
"Fras Air has been very responsive."
george S.
melbourne, florida
"Did a nice job knew what they were doing."
catherine K.
schenectady, new york
somnath S.
ellicott city, maryland
susan W.
edmonton, alberta
"Have always had excellent response and service. Very reliable and knowledgeable."
steven S.
college park, maryland
"Very informative"
charles R.
overland park, kansas
maria C.
calgary, alberta
"At the beginning of the appointment, seemed like the technician wasn't listening and understanding what I was saying. I'm not sure if I was imagining resistance, impatience or a slight attitude. By the end of the appointment, he seemed fine."
mrs jason-kurau J.
fort lauderdale, florida
"Because it took two visits to fix it."
dorothy L.
marietta, georgia
"Don't like the telephone service"
danny S.
cumberland, indiana
"Fast accurate service, friendly technicians"
kim C.
mechanicville, new york
"Always dependable, thorough & professional"
susan W.
terry, mississippi
"I can depend on them showing up when I need help."
john K.
dayton, ohio
debra L.
springfield, ohio
brett G.
saint johns, florida
"You folks have always been easy and a pleasure to do business with. Your receptionist/call coordinator is awesome. My tech on this call was exceptional and would be preferred (not mandatory) in the future also. Still waiting on my emailed receipt and the service contract I signed Friday."
arlen T.
goshen, indiana
scott K.
schenectady, new york
"Water was not turned off to the water heater, Signed contractual agreement mid morning and water continued to pour into the basement. Frantically called that evening when I returned from work. Answering service in South America? Really Had to outsource emergency help that evening to turn water off to the house. Requested management to contact me multiple times. Ignored with no response.at all. In all fairness one of your technicians called that night at 9:30 . I did not answer as we were trying to save water damaged items."
mike B.
lilburn, georgia
"Been a Peachtree customer for over 30 years. The company has gotten too big and lost its personality."
ronald S.
ballston spa, new york
"He did an outstanding job cleaning our furnance. Is was so nice and polite and really knows what he is doing. He is an asset to your company. We will always request him."
donna L.
independence, missouri
"The service was completed in a timely manner. Technicians were knowledgeable, professional and courteous."
michelle J.
calgary, alberta
"Awesome service"
blaze S.
south bend, indiana
lorraine H.
layton, utah
fred M.
green cove springs, florida
"James has conducted our recent 3 servicings with professional and courteous manner."
mrs smith S.
columbia, south carolina
"Good service"
adrienne M.
hillsborough, new jersey
"They were professional, friendly, very knowledgeable, fixed my problem and answered all my questions. And respected my home. Im very satisfied."
mrs eger E.
palm beach gardens, florida
"Great technicians"
david L.
winnipeg, manitoba
john W.
st albert, alberta
"Quality"
joseph P.
cincinnati, ohio
"On time, very friendly"
keith R.
kansas city, missouri
"Having a very well experienced and thorough technician dispatched in short order to address my HVAC problem"
linda W.
georgetown, texas
mark T.
austin, texas
"The plumbers (unfortunately I forget their names, I think Thomas was one of them?) were prompt, professional, thorough and cleaned up well."
debbie C.
boise, idaho
"Jordan was competent, knowledgeable and informative when I asked questions. He did a great job of explaining!"
marybeth R.
kettering, ohio
mark R.
oklahoma city, oklahoma
susan S.
buford, georgia
"Steff is efficient and very friendly"
katie H.
plano, texas
detrease H.
richmond, virginia
david H.
germantown, tennessee
mrs post P.
palm beach gardens, florida
"Courteous and knowledgable techs"
sarah C.
austin, texas
"Always great service with Strand"
richard D.
kaysville, utah
"Fair price and good service"
jack S.
saratoga, new york
kenneth K.
mishawaka, indiana
"Very friendly employee"
richard K.
oklahoma city, oklahoma
helene alexander A.
lauderdhill, florida
"Fast service"
doug W.
calgary, alberta
tommy P.
fort worth, texas
"Don't receive the service you agreed on with a maintenance plan."
jorge F.
clifton park, new york
romer V.
orlando, florida
"There was a confusion where your technician was dispatched."
daphne D.
lasalle, ontario
"We always get good service with all techs being very knowledgeable and clean"
edward S.
somerville, new jersey
"because yo very seldom contact me on checking out the system and that I only rent"
ms runyon R.
clayton, north carolina
carol J.
delmar, new york
maris P.
austin, texas
bernd W.
clifton park, new york
"keeps the heating system going without problems"
yumi F.
ogden, utah
mr green G.
brentwood, tennessee
"Everything went very smoothly and the things that were found that needed attention got fixed and the parts are on order for installation tomorrow."
james B.
kansas city, missouri
"good work, nice people"
clifford M.
albany, new york
"No filter on truck. You would think that if you are scheduled to do an annual maintenance and you have the equipment information you would make sure you have at least the basics on the truck - like the filter you will most likely need."
sherry H.
ardrossan, alberta
mr marston M.
hollywood, florida
"Very professional"
rosemary R.
ft wayne, indiana
theodore S.
dripping springs, texas
mr santiago S.
stuart, florida
"My main reason fro using Service Experts is because their service is usually available at any time, even during holidays."
steve B.
barrington, new hampshire
"The technician was prompt, polite and professional."
matthew C.
latham, new york
"Timely response"
eric J.
durham, north carolina
lonnie C.
wood river, nebraska
"Progressional, friendly and on time."
scott S.
elkhart, indiana
"Equipment works great and great service reps!"
denise P.
troy, new york
blade D.
windsor, ontario
"Great service. Technicians came earlier than expected. Friendly and they did a great job and completed the job fast."
richard W.
cary, north carolina
"Most of my friends/relatives are smart and rational. They really don't need/want my input on these matters"
joseph S.
olathe, kansas
"All the questions I remembered to ask and those I forgot to ask will ask when next appointment happens in cooliiiig season."
kenneth F.
walnut creek, california
"I do not recommend unless asksd"
ann W.
fernandina, florida
"Excellent customer service. Technician went out of his wy to get my repair done."
ms ann campbell C.
franklinton, north carolina
tatiana M.
baldwinsville, new york
ms hubbe H.
raleigh, north carolina
taniqua S.
syracuse, new york
andrew H.
east greenbush, new york
"Very prompt on calls when I have an a problem"
pat S.
kirkville, new york
"Excellent service."
john T.
birmingham, alabama
"Josh was perfect, going the extra to double check strings and to help me u derstand how the system operates"
lily T.
oviedo, florida
"Even though the price included 24/7 support and 365 days guarantee you were still overcharging for a very very small job. It only took the plumber one minute to find the part in the van and a minutes or less to "screw" the breaker in. Nothing needed to take apart, didn't need to remove anything. The part cost around $20 or less. I don't see how it would come up to $252.00 for such a small job. Beside I don't see how this small job that took two minutes to screw a part in require a 24/7 support or a guarantee. If it is a bigger job then I would understand but it is not!! If you have to say that all jobs must have 24/7 support and 365 days guarantee still the price has to be matched. Mine wasn't match at all it was overcharging!!"
lori B.
clifton park, new york
yoko M.
cincinnati, ohio
"First schedule - no one called or showed up for I called to schedule the app again. Eventually a pair came - one used the shoe covers but the other one didnt care to wear one. He also smelled bad - and strong cigarette smoke order too. Explanation about raised temp setting was good and I am happy with what they did to fix it."
john B.
hillsborough, new jersey
"Because only Bo Derek is a 10."
deborah B.
albany, new york
jill C.
hillsborough, new jersey
"Professional and efficient"
michael N.
windsor, ontario
"Mason Hoppe and the technician Jason High level of professionalism"
bernice T.
cary, north carolina
"Always on time and do a good job Tim the tech that helped us explained our thermostat so we could use it correctly And made sure everything was working correctly before leaving."
mark B.
calgary, alberta
"friendly prompt service"
leo B.
schenectady, new york
alicia S.
gloversville, new york
maureen M.
atlanta, georgia
"Same day service call!"
rick Z.
kansas city, missouri
"I've had no problems worthy of comment."
judy H.
jacksonville, florida
"Kim, Caleb and Hector were wonderful."
kelly C.
hurricane, west virginia
"Great service! Timely response when needed."
john S.
ft wayne, indiana
mr norris N.
boynton beach, florida
"Excellent service technician"
jane H.
champaign, illinois
"Good service and excellent staff"
kerry B.
lexington, south carolina
mrs broughman B.
cary, north carolina
denise D.
windsor, ontario
"Only company that answered the phone 1st. time I called"
paul S.
calgary, alberta
denise M.
liverpool, new york
"Efficient,honest,patient, knowledgeable"
marion W.
edmonton, alberta
"Tech was on time. Very knowledgeable and pleasant."
apointe A.
urbana, illinois
"Very nice person, He knew what he was doing"
mr prinz P.
columbia, south carolina
"reliable and helpful"
frank S.
calgary, alberta
"Service was handled as best one could expect timely and efficient."
schernica K.
calera, alabama
"Tech did not show up or call that he would not be able to make it today. 1/20/23"
in kitchen w/ chef C.
charleston, south carolina
judith E.
newnan, georgia
"very profession easy to talk to and answered all ?"
anne R.
clifton park, new york
"Dale is a phenomenal technician!"
mary F.
walnut creek, california
"Everyone is always very professional, efficient, and friendly"
alan W.
austin, texas
"because I would, it's the first name I would think of. Y'all have been pretty ok to work with."
kelly F.
lexington, south carolina
"Service person was great. Good communicator, very professional."
dorothy H.
decatur, georgia
connie S.
calgary, alberta
"Service was on time. Technician explained what he had done to diagnose the problem. He wore booties inside our house. He was courteous."
karen M.
gladstone, missouri
"Quality of the people Neal Harris hires."
donna W.
snellville, georgia
"Technicians were thorough and efficient with great customer service"
jerome W.
kennesaw, georgia
"Experienced Technician!"
cheryl B.
duluth, georgia
"They have been reliable"
jim/cindy H.
mogadore, ohio
"Service men are always courteous & know what to do."
roberta M.
austin, texas
"Had new Ac, hot water heater installed almost 1 year ago, We have had numerous issues with both, Technicians not properly trained on systems to correct issues quickly"
john G.
homewood, alabama
jim L.
calgary, alberta
al S.
plano, texas
"I just was impressed wth the professionalism of theteam"
linda S.
south charleston, west virginia
"Honesty and knowledge of tech"
joseph C.
nashville, tennessee
"Everyone seems to know what they are talking about and are very helpful."
diana M.
austin, texas
bob H.
edmonton, alberta
angela M.
south bend, indiana
"Phillip was very good. He got here sooner than quoted. Also, he had all of the tools and parts with him and was very courteous and professional."
sheri H.
parma, idaho
"Bryce is so amazing. he goes above and beyond to take care of you."
bob C.
east greenbush, new york
jim B.
champaign, illinois
lois W.
benton harbor, michigan
"They have good deals. And the guys are very personal and they are only a few that service oil furnaces. They come back out if something isnt working right. Very dependable."
tania U.
edmonton, alberta
"Very personable and professional. Communicated continuously throughout the visit"
bruce B.
austin, texas
"Has been reliable service."
melinda S.
zionsville, indiana
marilyn g.
edmonton, alberta
"Rob's came out to do quote on new furnace. We were told we had asbestos to be removed. Rob's recommended Armstrong Environment for the job. Armstrong removed ducting from the site and said Rob's would replace them. When the furnace was installed they said it would another 1100.00 to install new ducting. I paid 1000.00 for removal of asbestos and 500.00 for government inspection. I do not feel this should be my expense.Either Armstrong or Rob's should be responsible for these charges. Not very satisfied with either companies"
duane H.
prairie village, kansas
"Excellent service used them for years"
margaret T.
mcloud, oklahoma
james M.
n charleston, south carolina
john G.
kansas city, missouri
"Because if some one asked I would recomment NH."
christian P.
stevensville, michigan
"Punctual response"
lynn L.
sachse, texas
"You did not do anything. He just came and rang my doorbell. Why would I get a survey for that? I did not have service at all. So if you are trying to count this as a service you are way off. I do not want a sales person to come when I have service."
victor M.
lafayette, new york
"They knew exactly what they were doing."
thomas D.
fuquay-varina, north carolina
gary C.
lenexa, kansas
"Good care of the customer"
robert F.
new richmond, ohio
"Guy was friendly, professional & did his business & our was very good."
dick L.
calgary, alberta
stephen T.
ballston lake, new york
"My needs were promptly met by a very knowledgeable and thorough technician"
bonnie A.
sandy, utah
"I always have great service"
roberto C.
san antonio, texas
"Professional, great service"
glenna W.
boise, idaho
"Been a customer of TML for 30 plus years and been very satisfied with their services."
penny M.
overland park, kansas
"I have been using them for years with a Maintenance+ agreement and have always been satisfied with the service."
glen W.
oklahoma city, oklahoma
john R.
brownsburg, indiana
"knowledge and respect"
gary D.
overland park, kansas
"First, the app that takes my survey just failed, so I'm having to do it again. Service tech diagnosed a non-failure problem with my furnace on 12/22/22 but couldn't repair because no parts available. Parts placed on order. Furnace failed on1/18/23, almost a month later. On-call service tech couldn't come that evening because he lives 40 miles outside of town and his company truck had failed (no windshield wipers, rainy). Waited overnight, called in, and Tech Aziz came within 20 minutes. He diagnosed that parts ordered 12/22 were needed to repair. Called in, and the critical part was available. He went to the shop, got the part, came back, and fixed the furnace. Non-critical parts that had been ordered, and that held up delivery of the critical part, were not needed. Aziz is amazing. Neal Harris overall, not so much."
henry A.
yulee, florida
thomas R.
lexington, south carolina
"I thought the filter for my HVAC unit was overpriced."
jill P.
austin, texas
"I have recommended many times only to find out from the people that Strand plumbing quotes were so much higher than others and they were told they needed services parts that were unnecessary."
pam D.
windsor, ontario
mr hougland H.
urbana, illinois
"Jeremy is very knowledgeable and professional."
don T.
orinda, california
"On time as scheduled. Seem to know what they are doing"
moris S.
austin, texas
"Disrespectful and unprofessional service. The technician was guided by notes from another one of my 4 AC units while attempting to service the one I called about. It is clear that your customer database is all messed-up for people like me with multiple systems. When I pointed that he was all confused with his notes, he refused to apologize and was rude. I have asked him to leave. Never again !!"
terry N.
calgary, alberta
pam T.
edmonton, alberta
robert M.
winnipeg, manitoba
"Happy with overall service."
garland M.
grain valley, missouri
"Always here on time and Andy was personable and did a good job. A pleasure to work with."
jeanette S.
vandalia, ohio
mrs buddenhagen B.
raleigh, north carolina
"Always come quickly when I need help and fix the problem."
carol R.
calgary, alberta
"Competent techmician."
virginia S.
latham, new york
"Good service"
james F.
salem, virginia
"They always provide prompt, excellent, knowledgable service."
mr hart H.
durham, north carolina
"Peter and his assistant were very helpful on time check my system out assured me everything was fine checked everything then answer any and all of my question I was very satisfied with their knowledge and as well any corrections that need to be made thank you both for being such Pros at what you do hoping to see you soon"
paul R.
boise, idaho
"The appointment I had scheduled in December was postponed. The furnace started acting up and I was afraid I'd have to replace the thermostat or worse. The problem was resolved with the regular cleaning and the program on the thermostat was updated. The technician didn't say anything about replacing the system, which was a constant refrain this past summer."
michelle B.
kyle, texas
"I felt like the technition was trying to upsell me on everything. He mentioned the attic insulation, my soft water system, and my water heater, . This was part of my anual heater inspection and upkeep. Makes me wander how much time they actually took on the maintenance portion."
randy A.
elkhart, indiana
chris M.
mishawaka, indiana
"I never had a problem with BW/cook they always been good to me"
frank K.
orange park, florida
charles L.
central square, new york
robert S.
washington, new jersey
"I will never recommend fras-air after my last experience. The problem for which I called was not resolved, I was mislead about cost of service over the phone, I was over charged for the service provided."