Service Experts Heating & Air Conditioning Reviews

"Great Service/ Great service man"

"Good price and professional"

"Friendly and professional service"

"The service man seemed very thorough."

"Efficient and friendly service employee."

"Happy to answer all the questions I had."

"It seemed Abraham was very conscientious and attended to details in the servicing. He was personable and told me what he was finding"

"Richard does excellent work."

"Very friendly and knowledgeable"

"Punctual, knowledgeable and polite great job!"

"I must say that Shaun watts is very professional at his job knows his stuff he answered any and every question I had about the equipment and how it gets installed and when I called him to ask him more questions about other companies that were trying to sell me their equipment he reassured me that your company was guaranteed to give me the best quality and service so thats why I went with you guys thanks again"

"Outstanding service. Fast and on time"

"David provided helpful information and recommendations regarding the results of his inspection."

"did his job and was friendly"

"Efficient, helpful maintenance visit; and reasonable advice about replacement parts."

"Promptness, courtesy and knowledge."

"easy to work with; performed the required service; clean and neat"

"my AC was working fine until the young man arrived and stated that we had a broken wire,"

"your expert was very thorough in explaining his findings."

"Tess analyzed the issues we are having and provided two remedies. We are starting with the easiest one first and she did a great job."

"Tech was great"

"on time.very personable,explained what he was doing,, took his time.I would want him to come back at any time,good job.."

"Dave was on time, performed inspection efficiently, and explained everything."

"Technician was on time, very professional and did a great job. Comfort specialist Chris was also very professional and informative."

"Justin was on time, courteous and explained issues clearly"

"I liked that I received emails to confirm my appointment (reminder emails), the time slot was only a 2 hour window (very good), tech showed up on time, was professional, started work right away, was polite."

"He installed the filter. He was friendly and courteous"

"punctual, honest technician, excellent advice and work"

"Friendly, efficient, knowledgeable"

"Service Experts always does a good job of maintaining my furnace and A/C unit. I've never met a tech that has not done a good job and has not been professional and courteous."

"Chris Turner"

"Roger fixed my boiler quickly and professionally."

"Stephen did a superb job and fix my HVAC system"

"Never got a bill receipt from things done & they said on copy low refigerant & didnt fix it"

"Employees were polite, respectful, knowledgeable, and helpful."

"very prompt service,,,within a half hour of my call"

"Very Friendy and informative plumbers"

"Tech provided detailed information on my systems needs and what I should expect from current statuses."

"Steve was very pleasant and answered all of my questions"

"Maintenance done on time and representative was pleasant and completed the work."

"Punctual and professional work, and very knowledgeable salesman"

"This guy really knows his stuff. Jason is fast, efficient and reliable. I know when he does the job it is done to perfection. He is also very personable."

"Luis and Alphonso explained what they were doing and reviewed what they found and made reasonable recommendations on what I could do to improve the efficiency of my furnace/AC."

"The person was a female and was real good explaining the work she did"

"Jacob was very polite in attempting to solve my problem"

"Regarding the recent 6 month review of the system, Danny did a good job explaining things. Joseph Steen did a very good job describing the new system choices and recommendations to put in a new system and an tankless water heater."

"The technician was very thorough AC was a little low on freon even though only 1 year old?"

"The technicians were prompt, courteous, and efficient. They kept me apprised of the situation and worked quickly to install the equipment."

"Very professional, respectful, knowledgeable"

"I feel like I got totally duped into paying a ridiculous amount for an air filter. I questioned it and got a long list of why it was worth it. Now I'm looking at cost online and it's a joke. I was also told part of what is built into the extreme price is removal and disposal...well the used filters are sitting in my trash can in my driveway. I feel confident I could have done that myself."

"very professional and pleasant"

"He was very profesional, pacient and knowledgeable."

"They were very nice."

"Clarence is always helpful, courteous and professional"

"Calvin seemed to be quite a fine expert based on his comments. He was also quite courteous, helpful, patient, and a pleasure to work with."

"Tech was friendly and went about his business."

"Calvin seemed to be quite expert as what he was doing, and thorough, with good advice. He was also extremely courteous, helpful, and a pleasure to speak with."

"on time and did a thorough job"

"The young man was very knowledgeable and courteous."

"I was scheduled promptly when I called. My technician called me to let me know he was on the way. Arrived within the scheduled window, was very courteous. Explained and showed me what he had done and wished me a good day. I can't remember his name, but that is not his fault, he did tell me, I just have a horrible memory."

"very polite and to the best of my knowledge did what needed done. I wish there was a check list like when you go to have car lube oil filter - it shows what was checked. I had 3 AC service calls in 2 days at 3 locations and the process was different each time. had 2 appointments back to back, same neighborhood. Matthew after finishing 124 Irving said he would meet me at 190 Mark, 45 minutes later I called him to see where he had gotten to - called away to another site - wasted my time. called office, they had Nicholas right there."

"Both gentlemen were respectful and were masked for our safety, did an excellent job cleaning and checking the unit"

"Technician was on time and courteous."

"Our Service Expert was very knowledgeable. efficient. and friendly!"

"I dont remember the technicians name but he was very thorough,did a great job in checking our furnace so we can be satisfied that everything is working well. Thanks!"

"Polite, professional and respectful of our property and equipment. Knowledgeable and answered all our questions. Delivered our air cleaner light a few days later than promised."

"Daniel provided excellent service"

"Nothing was really done,but some pictures being taken of the issue I have going on."

"Job well done"

"I would have felt more comfortable if the techs would have offered to wear masks while in my home. They were open about not taking COVID seriously. That wouldn't have been an issue, but I have 3 small kids in the house and we've been as careful as we can be. Also, the whole 'tuneup' seems more of a sales pitch than anything. It looked like the unit was well cleaned and inspected. At the end of the service, everything was fine, but the upselling lasted a good 10 minutes. If I'm going to be paying $90 for a service, I shouldn't feel like there was little done and be pushed more services. It was like I was paying for a sales pitch. I'll be working with RG in the future and will get on the service plan to take advantage of the routine maintenance. Overall, I was pleased, but thought I would share my thoughts as there was room for improvemenet. Thanks! Nik"

"Technician Francisco was very professional and completed the servicing in a very efficient & timely manner."

"Polite, answered questions willingly and well."

"Jeff spent time thoroughly going over what issues he saw with the furnace and ac unit. I was impressed."

"Technician was amazing"

"Every thing weent well"

"Good on installation."

"Brycen was great. Performed seasonal service in a vet professional manner - was friendly, knowledgeable and explained things well. Found a loose Schrader valve and tightened it explaining this may have caused a Freon leak in the past. Only problem was that you had to reschedule my original appt that I had made a month ago due to training."

"Called that he was on the way. Serviced 2 units very efficiently,"

"Friendly thorough"

"Professional nice and proactive and I dont usually take the time to fill out surveys"

"VERY Professional , on time , great work ethic in installing the furnace"

"Friendly and good service."

"I wasn't home but my wife said technician was very nice and good."

"Jason was professional, friendly Well informed on our system. Brought the new filter. The issue or concern we had, was getting our appointment scheduled We told Jason was available on Saturday,. After talking with the branch Jason is not available on Saturday In addition the call center, could not locate my equipment type!"

"Arrived on time and did very professional work."

"Technician was courteous and professional."

"Problem solved"

"Knowledgeable Explained functionality Neat"

"Clean, friendly, courteous staff arrived on time and performed all work to complete satisfaction"

"Seemed very knowledgeable."

"excellent service, checked all functions"

"His focus & attention to details plus his comments telling why this issue might have happened"

"Always on time. Excellent service. Ralph always does a great job. He makes sure everything is working properly and explains any problems"

"Rey went above and beyond, even cleaning leaves from the outside unit. He was very helpful and courteous!"

"Anthony is very helpful and friendly. We relate to him very well and he never tries to upsell us."

"Polite Wealth of knowledge Friendly"

"Roger is great! Personable, professional, and knowledgeable."

"Timely, efficient and professional. David, technician was very friendly, knowledgeable, communicative and helpful."

"Only one technician came for what seemed to be a two person job and he was very good"

"Service rep for hvac was great. Had conversation with two others regarding tankless water heater and still waiting for response over a week later."

"The gentleman who fixed our water heater yesterday was extremely thorough and conscientious and also, unlike the person that had been sent out the previous day, solved the problem."

"Very professional and knowledgeable"

"Professional and friendly service"

"Excellent service and Brandon very professional. Get work always"

"Helpful"

"Great job"

"Very nice pleasant young man. There were no issues."

"Professional, friendly and thorough service."

"Consistently good service"

"Very polite, knowledge and did a good job. He will be back in fall to do fall/ winter service"

"Danny & KJ were very knowledgeable, friendly and informative."

"Friendly service and good communication from Angel and Mark"

"Honest and thorough technician!"

"$13,000 for a air conditioning and heating is an outrageous PRICE!! I am a senior ciitizen and cannot afford the prices. I could not wait to get him out of my home..."

"Check the everything in came down in told me all about it"

"good service"

"Dontrail was very courteous and professional, he answered all my questions, he is very informative and well spoken, I was very pleased with all work performed,"

"I got the Mitsubishi Heat pump installed at my property and the unit was installed with Mitsubishi thermostats. Its been more than a year and I complained around 6-7 times that my heat pump is malfunctioning all the times. Its not shutting off and on on desired temperatures and keeps on running. My experience with Roy inch was pretty bad and I will never ever do any business again."

"Technician was very efficient."

"Very friendly and knowledgeable, explained a lot about the system, etc."

"Polite, knowledgeable, efficient."

"Courteous knowledgeable"

"Very professional and explained in language we could understand what the problem was. The unit had to be reprogrammed."

"Reminder call the day before. Got call beforehand, as promised. Technician arrived in time window. Brian was great at doing the work and even closed up the attic for me before he left. Great experience."

"Great quality of products, job and customer service"

"Great timing"

"I have not received a quote, yet. I also had a follow-up question and contacted the company. They did not return my call."

"Reliable, honest, professional service"

"I wasnt aware he was coming until he called me otherwise a 10."

"service guy was excellent"

"They were professional, friendly, and helpful."

"Just an inspection. Prompt and on time. Very pleasant!"

"The Technician was friendly Arrived on time and worked efficiently"

"Very easy to get appointment. Mark arrived on time. Went about the inspection with confidence.Informed us of condition of air conditioner."

"John spilt water in laundry room which wet carpet and went under was machine. He denied it though insisted hed sop up the rug. After he finished, I looked under washer where there was a large puddle on my NEWLY installed plank flooring. It would have damaged it Id i hadnt seen and wiped it up. I made sure that my washer is not leaking. That carpet and floor was dry on his arrival. Plus I saw water drips on front of washer. I think he had used a large plastic bowel that I had on floor as it was in the sink. I would have held your company responsible if it had damaged the floor. That was not right for him not to own up to it. So glad that I looked under the wash machine. Shame on him. Now I have a res light on my thermostat for Lennox unit ??"

"Chad is very professional"

"They were friendly, efficient and fixed a problem they discovered with our A/C unit."

"Well organized and smooth installation"

"Kenny was laser focused on customer service! Not only did he do an outstanding job with the valves that he replaced for me, he was able to put up with my father as he gave him a hard time about Navy days! As a Navy vet myself and from a family of Navy vets I love the fact that Knochelmann employs veterans, thank you!!"

"Thorough inspection and informed us of how our system is."

"Shawn knew what he needed to do and did it!"

"He was prompt, knowledgeable and personable."

"Thought tech was very thorough"

"NICE PERSONALITY -- ANSWERED ALL QUESTIONS PROFESSIONALLY"

"Byron was friendly, thoughtful, helpful, and filigrnt sbout his work."

"Courteous service. Technician made the unequivocal statements in his report that the compressor "is bad" and needs "replacement". We will be having this independently verified prior to investing in a new unit -- which will not be a Lennox which has proved to be very unreliable -- costs not justifying the advanced features advertised and paid for. Technician reinstalled the ceiling access to the indoor unit "upside down" with bare wood showing such that us almost 80 year olds had to climb on a ladder to reinstall it correctly."

"Good professional service"

"Adam was extremely thorough; treated my home and equipment/pipes with great care -- and explained everything to me -- top rating for him. The job took several hours -- and he had to come back to work on the kitchen sink drain -- which runs, he says, as best it can given the age and condition of my home's pipes. No fault of his, but I'm disappointed for what it cost that it's not an optimal resolution."

"professional, positive workers"

"I have no concerns but I have no way of knowing how well the work is done. I'm not the technician so I trust all was done well."

"Curteous and efficient"

"Technicians easy to deal with. Todd informed me what was going to happen. Downgraded my response as I found 2 air leaks on furnace after they left. I installed metal tape over 3 spots where the air leaks were."

"Alex and Luke were very professional, Luke did an excellent job and configuring the exhaust pipes at the back of the house"

"On time, was quick and professional."

"Arrived on time. Very knowledgeable and professional and clean. Alexander was very friendly."

"Great service!"

"Strand Brothers failed to prepare Technician before coming as to what units I had and what replacement parts would/could be needed. This let to two separate trips and two separate interruptions to my schedule."

"Parker pointed out things that had no idea about & he explained things that the other service people either didn't notice or just chose NOT to mention"

"Murray presented the products clearly to help us make our choice. Very polite gentleman. Tim and Jordan dismantled and installed the equipment quickly and showed total respect for us and our home. Jordan patiently walked me through the operation of the furnace and the technology of the wifi thermostat."

"Dave was experienced in what he did and explained PROBLEMS and showed me the leaks and valves."

"Jim always goes above and beyond the call of duty to make sure our HVAC units are thoroughly checked out. He also gives us a heads up if there is anything we should keep an eye on. Jim is the only tech we count on."

"While the crew was just a bit late (their previous call ran over), they worked after hours while it was raining outside. Above and beyond."

"I felt like Clayvin did a thorough job."

"Juan is the best technician. As long as he works for Levy/Service Experts, we will be customers. Same sentiments for Ted Strahan. We bought a new system from him in Oct. 2020. Ted is an expert, and I trust him. ....For this Spring check, I must have reached someone in a distant call center. Scheduling this appointment was tedious. . I like to speak directly to the Dallas office, where I know the associates. ...."

"Great"

"Oscar was so knowledgeable, professional and friendly! He did a awesome job! Worked like a new faucet when he finished and it was 35 years old!"

"He was very nice and pleasant to me. He kept me informed on when he would arrive."

"Martin did a great job keeping me informed of what he was doing and what he was looking at/for in the maintenance of my air conditioning."

"Aaron was very patient and determined to fix our plumbing problem. He did a very good job under very difficult circumstances."

"Kevin is going beyond the normal by trying to find the leak in our system. Regular testing didnt show a leak. So he came back this morning to put dye in our system. After two weeks, he should be able to see the leak and fix it for good. He was also very courteous, and explained everything to me. I feel confident in his ability."

"Chris is an excellent representative of your company."

"Ernest was pleasant and polite, but most important, he was very thorough."

"Because I called in the evening and he arrived at 9 or so. He stayed until we had air and he finished the repair. We need a part and he took care of ordering it, He was extremely efficient and very nice."

"Very polite, very efficient, didn't press me to purchase filter that I didn't want."

"Jessica is very professional. It is obvious that she knows her work and enjoys doing a good job!"

"Because the tech was amazing and did a great job. I will ask for him to do all my service visits in the future."

"Luis is my go to technician that I use. He is very meticulous in his job and I have never seen another technician go through his steps and thoroughness that he has. He is respectful and polite and listens to his customers! Give him a bonus and or raise! He deserves it!"

"The technician was very professional and friendly. He was very efficient in his work."

"Service was thorough, and Jesus was informative and polite."

"Friendly, on time, explained what he was doing for the annual checkup"

"'Polite, responsive and efficient"

"Chuck made a thorough inspection of my AC system and said everything was running very well. He was knowledgeable and explained what he was doing."

"Right on time, knowledgeable. Competent"

"David is knowledgeable, and he quickly analyzed the source of problem."

"I could tell that he is a quality person on time, well-spoken, knowledgeable, able to come in - assess the problem - and take care of business!"

"The technician fully explained what he did and what he found on the installed equipment"

"Always professional."

"Tech scheduled to optimize the AC unit he stated was not 100% and no one showed up on Monday. Called to complain and was told technician on the way...but No one ever showed up. I rescheduled my work AGAIN and set up an appointment for today--No CALL and No show. Unacceptable. I'm waiting for a manager to call and will expect this issue to be rectified. Been service agreement patron since 2009. Never had such poor service."

"Matt is friendly, respectful, efficient and presents a pleasant personality. we appreciate his honesty and input."

"Our tech was excellent - very knowledgeable & personable"

"prompt service and courteous and knowledgeable tech"

"Complete liars, tried to tell me that my 2 year old system was trash and then attempted to get me to sign up for some kind of lease at $400 a month. Then I called a different company and all it was, was a bad switch."

"Knowledgeable, expert advice"

"He was very professional."

"My unit was serviced on May 5th. Today my son came over to my house to help me with a project. He noticed that on the outside unit the small door on the back of the unit had fallen off and had no screws in it. On checking the inside unit the two doors were not flush on the unit. Seems like the doors were forced into place. Not nor even Also did not have enough screws in it."

"Craig has been here before and we asked specifically for him as he is quite familiar with our sytems. He does a fine job!"

"Mr. Doan did a through and complete job"

"Bobby and Anthony are my favorite installers! They are professional, thoughtful, and extremely people oriented! Love them!!"

"Trent was very friendly explaining what he would be doing. Knew exactly what needed done."

"Joshua was very attentive to questions I asked and very polite."

"Was hoping for an earlier arrival"

"Very knowledgeable"

"He is very professional, detail oriented and timely"

"Disappointed with the troubleshooting and solution. Trying to sell a new system ($13000 after multiple discounts ) . Obviously, making up a high price (@$2700) for a repair that cost me $500 from a competitor who fixed the issue in the same day."

"i think your advantage plan is a rip off, i had to pay a "location" fee when I found the problem before the guy ever got here! We were told when we signed up that advantage members get moved to the "top of the list" yet when we called on friday night we were told NO PLUMBERS are staffed on the weekend! WTH?? RIP OFF!!!"

"Sorry I forgot his name"

"Very knowledgeable and thorough."

"Abraham is great . He is very professional and friendly."

"Technician was very thorough. took the time to help me with a question I had on my thermostat"

"Professional and knowledgable"

"Technician was courteous and did a very good and professional maintenance checkup."

"The install Service Experts had some tricky problems to solve before the could do the work and handled the problems in a very professional way. Jose made sure I knew what the problems were and how they would be solved."

"There is a problem with one of my units installed by Komfort Air last July. There have been 5 different visits made to my house in attempt to fix it. It still has the same issue. I called the office 5/4 and a manager was supposed to call me back that day. It is 5/6 and no call."

"Overall excellent service"

"Although the technician was courteous and knowledgeable he was late. Second time in six months technician arrived late. Yesterdeay he arrived at 10:17 and appointment was between 8:00 A.M. and 10:00 A.M. Last September your tech was forty minutes late."

"Personable and pleasant technician, who arrived on time. She appeared knowledgeable and well versed on our recent services."

"The technician did not vacuum out the line and I had asked him to pour some line cleaner, which did not do. Other than that, he was a nice and courteous tech."

"Honest, Fast, and Reliable."

"Service provider just great! Helpful and wanting to please and check everything out."

"Technician spent time draining and checking the water heater."

"Explained what he would do, and then did it efficiently and well."

"Russell is very knowledgeable and proficient (and pleasant too)."

"I was told I would get a smart thermostat control. And I get just a normal thermostat."

"Very friendly, did a thorough job, had a Good Report!"

"Quick, thorough and efficient."

"Prompt response for the request we made for assistance."

"Technician was prompt, professional and polite. Very helpful with explaining any issues to me. Willing to take extra time to make a couple of repairs and also helped me understand other potential issues and what to do about them, holistic information for our HVAC system."

"Tech arrived on time and could not have been more pleasant."

"Thorough and knowledgeable"

"He was friendly and professional."

"He listened to where things were located, came in & did the job."

"On time, professional, and explained things thoroughly."

"Didn't even come in house to check the problem just said "ya it'll be 300$" and you owe us 100 to come here."

"Efficient work."

"This is the 3rd time filling this out it gave error first time. so this one will be shorter incase it fails again. Tech didn't call, just showed up. Told wife we didn't have a plan that didn't cover everything and so he have no plans of doing service that has been discussed with company when schedule. Said we could get more expensive plan. We have the all inclusive plan already. Customer service on the phone confirmed. Also said I would get a call from general manager that day and as all times before not call. He did replace blue lite in the end. But not as easy a serves as expected. Says we should replace out filter every month but wouldn't provide filters even though that is part of the program. We are supposed to have yearly filter but it wasn't installed and this has been discussed with PHAC a good number of times."

"Gabe was friendly and helpful on Tuesday, but he told us that the HVAC system (purchased and installed from BRHAC) is blowing fuses because we were sold too powerful of a unit. He suggested we call an electrician. After I asked why this wouldn't be covered with Broad Ripple Heating & Cooling, he called his supervisor and a technician is coming tomorrow to adapt it. I'm very dissatisfied with the situation because it seems like the salesman and technician with him sold us a unit that was more expensive but not actually the right choice for our home. We pay a lot of money for it plus the service plan. My trust is broken at this point because money seems to be more important than taking care of what we actually need."

"Nick is efficient and is pleasant to work with"

"Outstanding Customer Service, Friendly, Professional, Knowledgeable, Efficient!!!"

"Friendly efficient helpful"

"Very nice and did a great job."

"Dan was very thorough with his inspections. He also explained what he did."

"He took the time to explain things to me."

"Called and kept us posted as to a delay in arrival"

"Ray came in and got right to work. He told my Husband what needed to be repaired."

"Shaun was very courteous, professional and mindful of my home and the task. He has a great personality and did a terrific job."

"Brycen has provided good service for my unit and is polite and professional."

"SE tech, Richard seemed very knowledgeable and very pleasant with the customer during the scheduled services. Answered customer questions and gave feedback information."

"Efficient and professional"

"Grady was wonderful and I appreciated that he showed up wearing a proper mask and let us know he was vaccinated. This means a lot to me. Thank you."

"Good work"

"Very professional & knowledgable"

"Kayla was quite knowledgeable and very professional! We will request her the next time!"

"An analysis wasn't performed on the home nor were options of systems provided to us."

"Chad provided great service."

"Arrived on time, fixed the problem, courteous, gave a helpful tip on how to avoid future clogs."

"Offered suggestions, but did not push us into something we did not want. Repaired what needed to be done. Ensured cleanliness with shoe covers and masks. Polite and efficient."

"Carlton did a fine job resolving our main issue & performed routine summer service call"

"They told me how to fix my problem myself."

"Edgar was extremely professional and helpful"

"Scheduling was a nightmare and we were promised a service that in face neal harris does not directly provide."