Service Experts Heating & Air Conditioning Reviews

"Aaron was very professional and did a great job. Answered questions we had and showed us how leaking moisture could miss up the circuit board. We hope Aaron is our technician in the future."

"Brandon was pleasant, helpful, and I think he did a good job. Only time will tell."

"Derrick is very competent and resourceful, and got my boiler fixed promptly. His work is reliable and he takes the time to explain what needed to be done, which I appreciate."

"On time"

"minutes after arrival your tech said we have a problem.Leak and freon then charged $148 for inspection."

"Although he was polite, I'm not sure he did much. He was not here very long and I know he didn't clean out the condensation pump. I had changed the filter 1 month ago so it didn't need changed, and he didn't, but all the other technicians that have been here would leave one to change out later."

"Very attentive technician. Concerned about my ability to get the best service at the best price."

"I called a different place. They told me they would be out. After 3:00, they called back and said they weren't coming. We didn't have heat. I called Parker Pearce and Chuck came out that evening and worked until the problem was solved. Even John, the supervisor came to help. We were impressed with their promptness, courtesy and professionalism. We HIGHLY recommend them."

"Ryan and the man with him were very patient with all the questions that I asked."

"Service person was great. Did not come with filter that was promised."

"Friendly and efficient but could have spent a couple of minutes discussing his comments on the review form."

"The technician did good work, and the process of scheduling went well, but the service was horrifically expensive."

"My service technician was great, he was very knowledgeable, easy to deal with and went into my cramped crawl space to service my upstairs unit."

"I was very impressed with how Rhett walked me through the process of what he was doing and was thorough with his inspection of my furnace. His expertise and customer service was very high quality and I was very impressed through the entire service inspection process. Thank you!"

"Quick response , pleasant tech , great job"

"Bob was very knowledgeable and invited to learn from him while he did his inspection. He was so different than the last Wesley Wood tech that visited in May of this year when I had no A/C and no refrigerant. That is another story which led me to cancel Wesley. I called and asked for the owner to call me to discuss the poor service in May. Of course, there was no phone call."

"Cared about his job"

"Cory was very professional and pleasant."

"fast and quality service"

"Experienced technician was a key factort."

"Technician was friendly and professional"

"The service technician did a great maintenance job on the furnace. I was very happy with the service."

"Your tech was very nice and knowledgeable, he was on time"

"Late"

"I've been a client of Service Expert since 1998 and have 3 roofs put on my house and one roof put on a condo I used to own. I absolutely LOVE Service Experts and wouldn't go any place else even if the services were offered for free. The name says it all: SERVICE - that that's most important to me. I've called on Saturday and Sunday as late as 11 PM and someone ALWAYS shows up. I've recommended Service Experts and everyone that has used your service has been 100% satisfied. The best thing I like about Service Experts is my technician, Alex Forand. He's been taking care of my a/c for almost 10 years and I would not trust anyone but him. He's not only professional, and polite and very experienced but also very patient regarding any questions I may have. I know he's a great asset to the Service Expert family. Thank you, Tina Marmorstein"

"Fast, courteous, friendly customer service"

"not sure if he changed the upstairs filters or not he seemed very thorough, although I had specifically requested earl, and had scheduled based on his availability"

"Very fast service and very good knowledge of the problem"

"Bob has been to my home for serving several times so he was a familiar face to me. He is always very punctual and is very professional in his conduct."

"Andrew did an excellent job in figuring out and resolving the issue. Explaining what he was doing every step of the way. Since it has been 4 years from when we had the furnace installed, we determined it was a good idea to start up with the maintenance plan."

"I am glad the system is set up to function properly now, disappointed that the care was not taken after so many service calls to ensure it was set up properly in the first place."

"Alan always provides the best service."

"Everything was good."

"Great job"

"The technician correctly diagnosed the problem. He mentioned several times that I should consider purchasing Rolf-Griffin's Advantage plan when all I wanted was for the furnace to be fixed"

"Francisco showed up a few minutes before his scheduled appointment. He was very considerate, knowledgeable and proficient."

"Larry is great and I have complete faith in him."

"No problems, good suggestions"

"Good technician"

"Clint did the preventive maintenance quickly and efficiently. He called prior to arriving as I requested. He answered any questions that I asked and asked me a number of times if I had any additional questions."

"Punctual, reviewed results. Met expectations."

"Courtesy and willing to work with me"

"thorough, professional"

"Bruce is responsive and professional. Thank you Bruce!"

"Tech was knowledgeable and professional."

"Brad is always nice, polite, helpful & answers all of my questions. When we got out new unit Anthony & Fabian were so nice & went over & above to help us thru the process."

"Perfect - except that I needed to replace the ceiling filter and didn't have one. crhudspeth@live.com My only complaint was that the serviceman did not replace the ceiling air filter. For a 77 year old customer, it would have been helpful to have that done for me, even if it was at an additional charge. He did tell me it needed to be replaced."

"Solving difficult problems is easy for Epperson."

"Professional, keep me posted on all the issues."

"Jeff not only did a thorough job, he kept me informed about what he was doing."

"Always prompt, courteous, and knowledgeable!"

"My technician Scott Rogers is the best!!"

"Very nice person and efficient,"

"Mr. Baker arrived promptly on time and performed his services efficiently while taking the time to explain what he was doing and asking if I had any questions about my system."

"Installed Oct. 2. Had 10,yes 10 service calls & everything is STILL not working. Also told us ALL electric & plumbing is included. wrong. We now have a 1900.00 electrician bill to hook up air unit. cant afford it on top of furnace bill so air unit is useless. Come & take it all out. Very unhappy. Never call me back when they say they will"

"There was a mix up in the time for the scheduled appointment"

"Stan always is very amicable and drops bits of advise that is very useful."

"as always, on time, courteous, professional and neat"

"Technician did a great job diagnosing problem."

"Did everything expected."

"They serve tech (salesman) went right to trying to sell a new furnace when the only failure was a flame roll out sensor. As a 28 year former employee of Lennox, its disappointing that someone would try and take advantage of my wife while I am not there. Thought Peachtree was above that."

"The technician solved the problem quickly and efficiently."

"Jared arrived promptly & explained everything In detail"

"On time. Very professional. Explained everything to my satisfaction after inspection and repair wad completed."

"Immediately diagnosed the problem and repaired it"

"Completely inaccurate diagnosis Charged for part I did not need, called back to discuss and received no call back from management"

"AJ was very helpful and explained everything to me."

"on time and professional"

"On time, always professional, does what needs to be done and explains what he is doing and finds"

"Kyle and his assistant arrived and diagnosed the problem quickly. They cleared the obstructed drain tubing and replaced the condensate pump. They gave me instructions to continue cleaning out line with vinegar. THEY SHOULD HAVE REPLACED TUBING!. My annual cleaning should have included cleaning of the line. At NO time in previously contract visits was vinegar preventative maintenance discussed. If it had been the emergency visit would not have been necessary. The line would have been clear, the pump(replaced by you only months before) would not have failed due to increased back pressure,and we wouldn't have had flooding. AND, I wouldn't have missed my granddaughter's concert! You should REFUND the modest charge you made for this visit."

"Pleasant and courteous"

"They were good"

"On-time and efficient cleaning furnace"

"Cost of service. Appointment window 2p to 4p. Technician had problems at previous service and did not arrive until after 6pm. No one called to explain that there would be a delay."

"Aaron provided quality service in a very professional manner. He efficiently performed the semi-annual maintenance of the unit and answered all my questions in a pleasant knowledgeable manner. Aaron called to confirm his estimated arrival time and he was on time."

"Solved problem"

"The tech was on time as scheduled. He corrected our furnace problem to allow us to get heat temporarily until a part is replaced on his next visit. Darin was courteous and professional."

"thorough, and explained what my system needed"

"The job never should have been needed, and it was not done right resulting in more water damage. Robert was difficult to work with, and refused to let me remove a cupboard over the john."

"They went above and beyond to get our furnace repaired quickly that day!"

"Explain clearly why certain work was being done."

"Very efficient, didn't find any issues unlike most of the other times someone comes out"

"After I called & reported heat not working, technician arrived very quickly and fixed problem."

"I have worked in the area of service for a long time. I have a thorough working knowledge of the service industry. Having said this, your company was more interested in sales than service."

"Chris conducted a thorough comprehensive of both Lennox units, identified a failed control unit in one and a failing part in the other. Submitted order for replacement part. Chris is the best person you've ever assigned to our service."

"On time and knowledgeable"

"Stephen was very professional, knowledgeable, explaining the inspection steps."

"Chris was very pleasant but very knowledgeable. He listened carefully to our description of the problem. He quickly determined that the thermostat was the problem and that the batteries had died and needed to be replaced. He also offered options to this thermostat. We will follow us with this"

"Technician went about his business and did a good job."

"Eric did an excellent job, a great tech"

"After a 5-year quest to rehabilitate my gas fireplace, I finally met Rusty. He rebuilt the beast and it is working beautifully. With a warranty. Big smile."

"Zach showed up, told me who he was and where he was from, and went straight to work on the maintenance. He also explained to me everything he was doing as he moved around my store."

"Gary was very kind, professional, and efficient. He explained everything he did to provide excellent service to my heater. I am very Thankful !!!. Cheers to your selection of this employee !!"

"Very nice and helpful person. Very customer oriented. Did not realize the amount of paper work required of your team. More than the federal government. I could buy a new auto in less time."

"Provided service with a smile, and followed through as promised."

"Great crew, professional, knowledgable and respectful. Any problems were quickly analyzed, project was completed in the most efficiant and economical manner."

"Quick response to my initial service request and quick response when needed parts arrived at my house. Repair was very well done and I was informed as William completed his work. Only down side I thought the charges were excessive for the work completed. The service managed did reduce my charges when I discussed it with him."

"Alex was great to work with, very polite. Seemed to enjoy his job. Answered my many questions."

"Original appointment was lost. Had to reschedule."

"Came when expected and provided service quickly"

"The technician, Thomas Adom, was very professional and courteous explaining what he had done to take care of the water leak, and what we needed to be looking out for."

"You did what you were suppose to."

"Paul was professional and seemed to know what he was doing."

"Very professional and respectful of my family and home."

"Inspecton and cleaning done in short order."

"Very satisfied with technician but getting a appointment is a disaster. Couldn't get appointment until Dec 4th then they called and cancelled that one for later date. Deciding on whether to continue having you service my furnace and a/c"

"Dave did work extremely well and communicated during project. They left home very clean."

"Respectful Efficient Friendly Explanations"

"Explained well Came after regular working hours Provided new to us information Friendly"

"Jamey helped me with things that were not told to me when the new system was put in. We didn't like the black background on the thermostat. He was the only one who knew how to change that. Also the techs who put it in didn't tell us that the humidity word should show up when heating occurs. It never did. Jamey fixed that and found that one of the humidity tubes was loose and water was on floor. He was very helpful"

"Seemed knowledgable"

"The technician did his work efficiently and effectively, and communicated clearly and completely."

"Prompt professional service"

"Excellent service"

"Efficient, always friendly."

"Very professional, answers any questions I have, put in filters for me as I had TKR, etc."

"He was quick, efficient and explained what he had done."

"Richard worked very hard at solving our problem. He was creative and careful!"

"I worked with the service manager on the phone to address a feature on an install for the humidifier accessory that did not appear to have been functioning since our initial install and he addressed its operation to bring it into service to complete the original expected functionality without any real issues."

"I didnt get as much feedback from the service provider as I usually do. He just said we need a new downstairs unit with little explanation. Usually the service provider goes into much more detail."

"Charlie was puncual, informative, and able to answer our questions clearly. He also demonstrated respect for the cleanliness of our home by being sure to wear the "booties" before walking inside our home to the attic."

"On time. Checked out units. Was polite. Put of footies over shoes."

"Sergio found a problem caused by someone else and fixed it quickly. He was very polite and did a great job of explaining what he did and what he found."

"Professional technician. Fixed problem on same day as maintenance. Answered questions. Timely."

"Quick"

"Dan completed the check-up most professionally. Was very respectful of our house and answered a couple of questions I had, explaining everything to me."

"On time, very polite, professional, and did a great job."

"Trent was efficient Appreciated no pressure sales offerings."

"ALEXANDER WAS FRIENDLY, PROFESSIONAL, AND ANSWERED QUESTIONS SO I COULD UNDERSTAND."

"No one called to tell me the tech was on his way. My tech was very nice and willing to answer my questions. $200 for 20 minutes of tour companies time - ridiculous."

"Quickly Verified the problem was the high pressure switch."

"The noise is still happening but we were told its okay. He suggested another company who deals with oil furnaces to service our total system next year."

"Even thought Josh was friendly and courteous, he was critical of the fact that another company replaced my heat pump and of the make heat pump I chose over Stevensons and Lennox."

"Really personable and honest"

"Came a little early, was very knowledgeable , more importantly, at least to me, he was very courteous."

"Very thorough explanations by the tech. regarding the inspection findings"

"On time, courteous, did not make mess , explained options"

"Very thorough"

"Technician knows what he is doing every time and other technicians in the past."

"Very efficient and on time"

"to much sales pitch"

"Edward is professional - always good at Troubleshooting to make sure the problem didnt involve other issues. He always gives us some tips and shows us around the plumbing."

"Though, I believe the technician was knowledgeable, Midlands was not the one to fix my unit. Ive had less than 5 years and have numerous issues. The last was two weeks ago to be told it was nothing to yesterday have a fire hazard that go figure, wasnt covered by warranty. Also was finally told that the Sales guy sold us a unit that was too big for our house"

"Very informative."

"Very professional and explained work completed well."

"Zach was very friendly, professional, and did a great job"

"Your tech and sales person were more interested in selling a new system than actually keeping the current one in operation. As I am no longer at that address as the house has sold, it is important that the current owner be given the courtesy of fair treatment--keeping the system operational. I am using PO Box 74 Guilderland Center, 12085, and no longer at the address of your work, so the rest of the survey is moot."

"Technicians came in and installed my hot water heater quickly. Explained what they were going to do."

"The young man was professional, courteous, friendly and serviced both of my units efficiently."

"Very good service"

"The technician found that our humidifier was not working due to a malfunctioning shutter valve, and he explained the two ways that it could be repaired."

"On time, professional, nice"

"Very thorough and knowledgeable"

"I was so happy with the entire experience. The customer service person on the phone was friendly and helpful and said they'd look to squeeze me in in the morning. They were able to come mid morning and arrived 5-10 min after they called me to say someone was available. Patrick fixed my issue as well as proactively addressing a disconnected wire in my Nest and helping me identify a damper that was partially closed. Now my bathroom is warm again! When I told Patrick that I had a tuneup scheduled for next week he said he could do it right now for me. He took care of cleaning and inspecting the furnace in very little time and saved me from having to take another day off for the second service call. I couldn't be happier. The whole house is so much cozier!"

"Techs were savy to issues that typically come up."

"Answered my questions very well and very informative."

"The service was exceptional! The technician was so awesome! answered all my questions exceptionally and if he didnt know he found the answer right away. They were concerned about our wellbeing and came back the following day to finish the task outside in the cold!"

"Caleb called 10minutes before he arrived, had his shoe protectors on, greeted me very politely, worked efficiently to check out my heater, asked if I had questions or concerns and offered his assistance in future if issues arise."

"arrived @ the scheduled time worked nonstop until project was completed"

"Christian was so polite about and patient with what we had to have done to our heater. He was very articulate in explaining details of what we needed to do in the future to keep our very old heater working. He has a nice personality, and is obviously a 'people-person' who manages to enjoy his job and deal with customers in a friendly manner. You're lucky to have him as your employee. He worked in a timely and efficient manner - What's not to 'love' about the guy? Definitely a big 10 for him! Merry Christmas!"

"He discovered a carbon monoxide leak in our old furnace. It could have been lethal."

"Their professionalism"

"Tech. Gave full explanation of what he did plus gave me some tips on when to service."

"Julian was professional and thorough. He did a great job!"

"Personable service nothing unexpected"

"Regular system maintenance done and filter changed."

"Jesse is very personable, caring about the home he's in, and is very knowledgeable and thorough. He's a definite asset to you!!!"

"2 Lenox furnaces installed in Oct. So far have failed 2 City inspections. Also, was told I would get $200 rebate from Xcel, now I am being told I do not qualify. Get your facts together, I considered the rebate when making my furnace choices. I think Service Experts should honor the $200."

"Francisco was very knowledgeable and helpful. He took his time to explain things and offered ideas to improve our AC unit."

"Happy with his work"

"The back hoe had to dig up my yard to get to pipe line....they filled in the hole but did not level it....when the back hoe was taken they tore up my yard ....it is a mess."

"Gave me very helpful info"

"It was easy to see Trent wanted to do the best job possible. Trent new what had to be done and was sure it was done correctly. He was careful to see our system was in top running condition."

"Rob was super at quickly diagnosing the problem and getting me a price on the fan motor for my furnace. And, left to get the part came back and got to work right away. Super technician!"

"Tom was Fantastic! So knowledgeable and very efficient and so nice!"

"Technician was very thorough and briefed me on all of his inspection."

"he did the job"

"Fast service no mess. Friendly fellows Rob and Jon were very competent,knowledgeable."

"Friendly knowledgeable technician. Fast but thorough."

"I had to have two visits. It is a fairly new furnace with adjustments needed on the thermostats. They were both helpful. I started getting an alert on the thermostat and the second technician found I needed a new filter."

"Adrian told me what they were going to do and did it. Adrian explained progress along the way. Was very knowledgable and professional. He was very considerate by getting us a portable heater while we were out of heat. Spencer was also very polite and professional. You are fortunate having these two men on your staff. They represented your ideals well."

"Nice friendly technicians who seemed very quick and thorough."

"Mike submitted everything is that State Farm required, abd sometimes Twice! He hung in there with me while I pursued furnace replacement due to AEP Power Surge. It was a long hard road, and s month later I had approval for a new furnace. Mike quoted the best for me, now U have a super efficient furnace. Thanks Mike !!"

"Technition was polite and very helpfull with my questions..Furnace is working well."

"tech was competent, professional and friendly"

"Allen was knowledgeable and instructed me in safety issues re water heater. He appears honest and trustworthy and I will probably elicit his plumbing skills for needed concerns in the future."

"Technician was very personable, knowledgeable and efficient."

"Didn't have the part with him. Wasn't sure if it had to be ordered or when it would get fixed. Luckily he was here the next day to fix it."

"Georgie and Nate were very careful moving furniture and worked very efficiently"

"Answered question. Was thorough"

"Technician was on time, very thorough and quite pleasant."

"Rhett was very efficient and personable"

"very nice and did his job well"

"They were prompt and seemed very knowledgable.Poo"

"First, Jorge was a pleasure to talk to and very informative regarding our system. Jorge was very neat with his work and explained things on the way."

"Service man came prepared, knew his job and was polite and professional."

"He was very nice"

"Pleasant young man who answered all our questions and provided good service Very knowledgeable and was very thorough."

"Rafael is thorough, personable, and professional."

"My tech was very learned and very pleasant. I appreciate his patience he afforded me in explaining different aspects that needed attention. I would welcome him back to service my air conditioner/unit. Thank you very much. Also, I appreciate his phonecall indicatingvhis arrival time."

"Honest , fast , explains everything well"

"roberto is knowledgable and polite"

"no problems with service"

"In addition to regular service, he advised of a potential problem and provided a solution."

"Mr. Applewhite is professional and knowledgeable on maintenance calls. On an earlier Maintenance Visit, he provided info on where we could purchase A/C Filters by the case saving us several $'s. when he is on call at our house, he works. Some way in the past stood around and smoked when I was not around, according to my wife."

"Kevin did an excellent job, explain possible issues with my problem. Very thorough investigation."

"I am sorry, it has been a few days and I can't remember his name, but the technician was very thorough, professional and nice."

"Did a great job!"

"He explained what he did and gave me information to think about for next visit."

"The following questions should answer this one."

"Professional service Knowledgeable"

"Bob is the nicest guy. He tells you what hes doing every step of the way so your informed."

"The motor I needed for my Lennox furnace was not readily available, so I went without heat for almost 5 days which was very uncomfortable."

"Personality of your tech!"

"..."

"Fast and efficient service - explained things"

"Austin was very kind and knowledgeable."

"Answered all questions. Offered good advice. Seemed sincere."

"Rob was courteous, efficient and thorough"

"Always neat and thorough"

"He's professional, courteous and patient"

"Individual was very courteous and interacted in with me in meaningful way."

"quick service"

"he told me just what he was doing and told me all that he was going to do and why"

"ROBERT WEECE GAVE EXCELLENT SERVICE, WAS VERY CORDIAL, INFORMATIVE, AND I WILL RECOMMEND HIM TO ANYONE!"

"Alex assessed and fix the the problems very uicklyand effeciently in minutes"

"Completed work quickly and was very informative"

"I like the people Rolf that is why I have been so loyal. I believe they gave me a good deal this time. at"

"Dustin is always very friendly. He is also a dog person, which helps. Most importantly (maybe), he knows what he is doing, shows me his completed work, lets me know how to use it, informs me about what to expect next visit."

"tech was prompt, knowledgeable, and respectful"

"The service person was extremely helpful and answered every question."

"On time, a professional approach, seemed to know what he was doing (I cannot judge), and was informative."

"Technician was courteous and professional."

"We got a call 1/2 hour before he arrived. He was thorough and unhurried and answered my questions."

"I called Roy Inch at 7:20 am and I had to wait until 8:50 pm for service.Disgraceful."

"Very knowledgeable and thorough."

"Always receive good service"

"He did a good job."

"The work was performed as requested."

"Efficient, polite, clean, job done satisfactorily"

"very polite and knowledgable"

"They were on time and very professional."

"Nick was helpful and kind."

"Service was though and timely. He explained all that was done and why. Covered possible future problems due to water in the basement and what could be done. S"

"John was very knowledgeable, polite, personable, and respectful. Explained what he was doing and responded to all my questions and made sure the system was operating before leaving"

"slow service getting a part that should be commonplace"

"Everything good"

"On time, did his job, explain what he did and said no problems. Important item was being on time."

"tec was very nice and explained what he was doing"

"Outstanding Tech. He not only did a great job he was very pleasant to talk to."

"Arrived on time. Described problem clearly. Made appointment quickly to fix leak."

"Pardee always provides professional and friendly service."

"Strogen's service rep was very helpful, knowledgeable, courteous, and taking time to give helpful information to any questions that we had."

"Courteous, professional, thorough, timely"

"Chris was prompt and courteous and professional, he gave me tips on how to save energy and other things about my furnace"

"On time. very nice tech."

"Professional service. Took care of the problem."

"Preston (Tech) explained everything clearly and showed me pics. Discussed options and then he made call to Tom (Sales) to come by within hours to discuss how to proceed."

"Tulasi the technician is a 10, but I do not like the company constantly pushing of a new system because freon is changing, it will not matter I know the industry. Reason I have to recommend you with caveat to people."

"Great work professional, came in figures the problem quickly and even took the time to ensure that was what was wrong before leaving. Gave me information on so options for services and upgrades."

"Josh always gives great explanations of what is going on with my system and addresses concerns that he comes across. Friendly and respectful."

"Part ordered and installed as required."

"technician was timely and efficient"

"Super nice person"

"Prompt, explained when we had a question about filter, Courteous. Ontime"

"He was excellent."

"Prompt efficient service Professional staff at all levels"

"Punctual Competent Professional Friendly"

"I still do not have sufficient air flow in the house and the temperature in the house almost never reaches the set point."

"Tommy has been our go to technician from Peachtree for many years. We know we can trust him to keep our HVAC systems in great working order."

"They were both very nice, but I don't really know what their recommendation was. They didn't seem confident that I would have heat even if I replaced the 2 parts they said I need. I've got 5 space heaters going and I don't know what my next move is. Again, they were very nice, and I appreciated that they came to Rossville. I really like your advertising and your website. Maybe my older boiler is just a lost cause. But I was hoping for heat and his recommendation was to "win the lottery.""

"Nice guy. Competent."

"Clavin was a great technician but also took the time to explain how my system was doing and how to better take care of it."

"Very courteous and thorough."

"prompt, thorough"

"Called ahead and arrived on time. Was cordial and inquired if the system was performing to my expectation"