Service Experts Heating & Air Conditioning Reviews

"Aaron was very professional and did a great job of."

"tech told what condition furnace is in explained what he did,"

"I always get superior service from knowledgeable service techs, plus quick response to issues or problems with my A/C system."

"Declan, the sales person, was more interested in making the sale than listening to what I was saying. This was very offputting. If I was not already a customer, i would have bought from somewhere else. I made explicitly clear to Declan that I wanted detailed info about the products and services only to find out after he was here and we were on the call to review info with the central office that I had not been given all the info. This was truly a disappointment and I really don't know how he will survive in this line of work for one organization as there isnt any reason to be a repeat / return customer with him as my salesperson. I've now had multiple interactions with salespeople from ServiceExperts and not sure I would have any more if they continue like this. The techs that completed the installation were quite friendly and, overall, helpful. I wish they had cleaned their up mess a bit before leaving and I was really (REALLY) disappointed that they installed on top of a rubber mat rather than ask me if I wanted it done that way (I didnt want it done that way). Otherwise, again, they were quite friendly and, overall, helpful."

"The technician was knowledgeable, courteous and efficient."

"Jose does A complete job and checks and cleans everything great job"

"Great guys to work with very respectful cleaned up after they where done very professional"

"Very thorough. Very kind man. Answered all my questions."

"Logan Boss is a great guy. But, after spending time in my basement, he told me that he had "never seen" the machine I have???? Neal Harris put in this "machine" years ago...replacing a 100 y.o. boiler. What I have now (since you put it in) should be in your record. Thus, a technician should be sent to my house for maintenance...knowing what he is working with. Not Logan's fault...it's the company's fault. Ridiculous! Why would Neal Harris' scheduling person send someone who has "never even seen" what I have??? I HAVE HOT WATER HEAT. YOU PUT IN THIS FURNACE. Also, my computer settings for my automatic temperatures were set incorrectly."

"always on time and John explained ever thing. Glen was also helpful about the tankless water heater ."

"Ease of making appointment. Prompt service. Impressed with technician."

"I felt the 2 men came in predetermined to sell us a new system and gave us a negative report of our well functioning system."

"Did a great job"

"Greg is the best. I don't remember the other gentleman's name but he was great too."

"Tried to charge me 327 dollars for a 6 dollar thermocouple. Still charged me 166 for coming out and doing nothing because I refused to pay for that part. Its pretty messed up to mark up a part that much. Im sure so many people have fallen for that and actually paid the price."

"Oscar, the service technician totally took care the issue that needed addressed at my home. Oscar also took the time to address why my thermostat kept having problems connecting to the Wi-Fi. I was always told to just call us back if it happens again. Oscar went into the attic and found that the transmitter was located near high voltage in the attic causing it to lose signal. Oscar corrected the placement of the transmitter. If I could get Oscar every time I had an issue, I would most definitely request him. Oscar provided the great customer service and professionalism Im sure Calverly wants in every employee."

"No problems with any service."

"My furnace was discovered to be non operational on one day and the same day I had a sales associate come by to go over my options and the following day a crew came and installed a new unit."

"Very helpful and knowledgeable technician"

"The 2 techs came in and did their job efficiently. Able to answer questions. Pleasant."

"Very helpful"

"Heater is now working well"

"Very professional and quick"

"Colin is very efficient and answers all questions very well"

"Technician knew exactly what needed to be done, and did very good work."

"Rob, Zach, and Tyson installed a new furnace and AC faster than expected and everything functions perfectly."

"Matt was organized and clean. Answered all questions."

"The technician came within the appointment window. He was polite and performed his duties in a professional manner. He wore a facemask. He explained what he would do, and told the charges. I received an emailed invoice."

"Both men that came were friendly, courteous. Both said everything was good and reminded us to change our filter more often"

"Was able to find an error made when the furnace was put in. Apparently something was way too high. Was able to lower it to save me $$$."

"Arrived early and easily fix the minor problem."

"The tech was very polite and did the job he was supposed to do."

"Dale and Ryan did a good job informing me about the maintenance of my boiler."

"The service experts were prompt, explained everything, and were very polite."

"satisfied"

"The usual hvac service we are use to is great"

"Answered every question I had"

"The technicians were both very helpful and informative."

"Prompt, same day urgent service!"

"Very professional and Service was very efficient."

"Very professional and courteous installation. All safety and functional evaluations fully verified."

"Polite and efficent"

"Right on time. Diagnosed & corrected the issue promptly."

"John is very competent efficient and pleasant."

"The technician, Sylvia, had been here before; she always fast and accurate! Thank you."

"William was very thorough in his checking out the heating system."

"The problem was explained and quickly rectified."

"Nick who came to do the maintenance on our units was extremely polite, courteous and took the time to explain everything to me."

"Tech seemed to know and worked with me regarding limited service by not coming inside for this visit."

"Craig is an excellent technician. Polite & very knowledgeable"

"Very efficient"

"Typically excellent service performed."

"very professional"

"Courteous and Professional."

"THOROUGH JOB DONE .ANSWERED ALL QUESTIONS"

"Efficient and polite ."

"I gave this rating due the fact 2 techs were at my home, one seemed like he didn't want to even be there, the other was fine but Im not sure why I needed two techs for a yearly maintenance. I was also told one price for the yearly maintenance, (240-250) and he replaced a valve, and I was charged 600.00. that is not ok."

"Very nice and worked quickly."

"Service trch Brandon was great"

"Chris is phenomenal: Friendly, energetic, thorough. He managed to balance the heating to our rooms that had been out of kilter for years!"

"Greg worked hard to get our heat back on as quickly as possible. When the necessary replacement part had not arrived at the shop on Wednesday morning he checked again later that day. By then the part had arrived but it was getting late in the day, but he came over and did the installation so we would have another night with no heat."

"They were very helpful"

"the technician arrived on time and were very nice and obliging"

"Very satisfied with service"

"I am satisfied with Jeffery. His work is the reason I am doing business with Donelson."

"problem not solved - did not receive call back next day as promised - called another company - they came and solved problem within 15 minutes"

"The job was not completed and the product was not as promised."

"Val is very professional and personable. He is an excellent reflection on your company."

"Came 3 hours late, did not check the thermostat or provided recommendations for setting of the humidifier"

"Tech was on time. Explained what he was doing."

"The technician arrived on time, worked quickly and made sure that all of our questions were answered."

"He was nice and professional."

"I love the Fras-Air service employees. They are very courteous and respectful."

"Matt and Jason were extremely competent and kind."

"Technician was very helpful explaining everything he was doing."

"You supposedly had my information from Westbrook and that was not true"

"All aspects performed well"

"Helge is always pleasant, & is willing to answer Any questions I have to ask if he is able. Never leaves a mess. Checks off everything . Very trustworthy."

"I think that the service experts in Berlin , nj. Do an outstanding job. A loyal customer since 1999."

"Appt. time was 12-2. Tech arrived around 2:45"

"Came out quickly and fixed the problem"

"For the first time in over 10 years the guy did not vacuum out the tubes to my internal pump. I am disgusted and am never using you again after my contract runs out"

"Arrived on time, did what was necessary for maintenance, wore a mask as requested -- the usual very good service we have had from Service Experts for years, which is why we continue to use this company."

"Prompt and very efficient service.."

"Tech did a good job."

"We were amazed how quickly Mark found the problem in our new propane fire place. It has been an issue for awhile......... Sorry we didn!t have him before."

"I'll trust that everything was checked thoroughly, though there was very little interaction regarding specifics checked or whether they were close to spec or not. Normally techs voluntarily put on booties when entering to protect carpets, but I had to ask John to do this. Both my furnace and humidifier were turned way up to test (totally fine) but were not turned back down to where they were, so when I got home later in the day my house felt like a steam room. I've already been weighing the benefits of the yearly maintenance contract and will likely not renew - not just because of this visit."

"I have been with you since we moved here in 1991 and I have never had a problem with the service."

"Justin is a very diligent technician and attends to every detail in performing the maintenance services."

"Joe and Abdallah explained everything that was going on with my furnace. They also pointed out issues with my water heater."

"Jimmy was FANTASTIC"

"They were very efficient, and told me all I need to know about the condition of my system and water heater."

"It took multiple visits to resolve a code issue that could have been avoided if the installer had done things differently. A transformer burned up and two transformers had to be installed to fix the issue."

"I was called before the service person came, he wore a mask and introduced himself."

"Wanted to schedule an appointment 4 days out when the tech knew the heater wasn't working. 2 years old and the heater doesn't work without a cleaning.? What kind of equipment has issues 2 years in. Highly disappointed!"

"Service technician was very nice and knowledgeable"

"On time, feedback on procedure"

"The technician, Danny, was very cordial and knowledgeable about the system. He spent time informing me of various issues."

"They fixed the problem, and were very nice."

"Carlos provides extra service"

"The two guys on Weds did a fine job servicing but forgot to turn the breaker on for the condenser outside so downstairs didnt heat. Thank goodness Trina was able to come Thursday and figure that out so we had heat."

"Frank was courteous and very efficient."

"Jason was very polite and seemed to know his business very well. He took time to check the system and the vents in the house."

"Knowledgable, friendly and a willingness to answer any questions"

"professional"

"On time clear review of job completed"

"The office called me and let me know the part was in and to schedule the installation. I did not have to deal with the call cent"

"Caring, wonderful personality, very efficient."

"They was on time"

"Technician was very professional and thorough."

"Timely efficient and courteous"

"Efficient, knowledgeable, personable"

"They were fast and did a good job."

"Robbie was responsive, knowledgeable, professional and quick with his service. I can praise him enough."

"I never give a 10"

"Technician was very efficient"

"The two gentlemen that came to my home were very informative and nice along with being very professional. They knew what they were doing!!!"

"Been clients of this company for years."

"I do not need a new unit. I need the wires and box to AC unit replaced. They quoted me 10 gs. Lazy workers are not ok. I dont appreciate being lied to or because the tech gets money to sell he offers the things I dont need to get money in pocket."

"Logan did a great job . Thank you."

"on time, pleasant technician, seemed to know what he was doing,"

"Dwayne was able to fix what Alonso did not catch Thankfully he caught things in time. I appreciated his honesty and integrity."

"Instead of replacing the part I called about the tech and sales guy spent most of the time trying to convince me to buy a new furnace. I didnt see any real work being done other than an inspection, but yet I was charged $180"

"My service was fast it was thorough and solved a number of related problems."

"The service was not performed because the technician needed to order a part. I am waiting for the revisit to finish the job asap."

"Excellent service and excellent communication on what was done."

"Everything went great and technician provided tips to keep the system running well."

"Professional service"

"Arrived early, completed job, and was very professional"

"Quick service and great communication."

"Thorough as usual"

"The were great an knowledgeable very thorough"

"Technician was very polite, and masked. Also showed me what he did, and taped up some gaps in ductwork."

"Everything was smooth and efficient."

"The tech was very pleasant & knowledgeable. Arrived within the appointment window & called 15 minutes before arriving."

"was a little late, but did excellent work when o site"

"Ery competent, advised about potential problem"

"Did all I expected him to do."

"I was very satisfied with the technician sent to service my furnace. However, being a customer who prepays for my service, I was told that I would have priority service. However I had to wait over a month to get this service. That is much longer that I have had to do in the past and is very inconvenient."

"Good professional service"

"professional"

"The technicians were excellent and vert professional."

"through fast"

"Youre tech was fine, but your continued pushing of your service contract and trip charge (99.00) forces me to use another company."

"Service was efficient and on time. Jerry did a great job."

"The plumber who came to my house was very polite and did an excellent job."

"Very thorough work"

"Matthew was very thorough and fine-tuned both of our heat pumps. He showed us pictures of bio-growth in the xp-25 unit which we will be taking care of. He was very courteous, knowledgeable and respectful of our home--he did an excellent job."

"Serviceman was knowledgeable, professional and efficient. Explained everything to me."

"No one is perfect"

"work done well and quickly"

"Shelby was great. Knowledgeable, friendly and courteous."

"Problem solved quickly and effectively"

"attention paid to detail and explained what was going on"

"Service plan. You service my units for the last 5 years, you come out to check a problem charge ongoing customer 99 dallors service fee, n then check my unit n call it a diagnostic check outside 4 mins then charge 70 more dollars total off 177 just to say you need a part may take 4 to 6 weeks, come on man n charge me 2100 n that's not the the final payment, call another company I told them what happen n what was going on they charge 85, to come out period, ordered the part n wait 20 working days 1800.00 no more other charges expecte Nor pending"

"Technician is very knowledgeable."

"On time, efficient, friendly, knowledgeable -- and we appreciate those characteristics in those who come into our home to inspect or service some element of our home."

"Technician was very helpful"

"We let Strand know instantly we were dissatisfied with the recent maintenance check. We called the office, were given Anthonys name and number, called and spoke with him three times, and have yet to be given any attention to our problem."

"Technician was knowledgeable and polite"

"Does anyone ever get a 10? LOL did 9 then changed to 10"

"Tech was great and took his time, very professional"

"Kerry realized that the humidifier needed new pads and got it running correctly. He was very helpful and courteous."

"Great Technician who arrived on time, which is rare in todays environment. To be honest, this is our 3rd unit installed by Stevenson. The 1st one & so far this unit is great, However, the 2nd unit was a lemon from installation with leaks & after years of the AC that couldnt cool & prematurely failed with 3rd unit in 24 years, while neighbors are on 2nd one. I looked forward to the replacement. After many technical discussions with service people, the AC unit was finally determined to be undersized. This new unit cools the home as the inital unit did regardless of settling of insulation or duckwork leakage that was discussed as a possible reasons on units two poor performance."

"Arrived on time. Friendly and efficient."

"Matthew Nichols was on time for the appointment-----he was very professional but friendly----he did a very good job----I hope he's the Technician for my next appointment---"

"Joel Worthington, the service rep, did a thorough inspection of our furnace, as usual."

"pleasant, knowledgeable, on time!"

"All of the staff were incredibly nice, considerate, and professional."

"Service person was excellent. Courteous, answered questions, informative, on time."

"Technicians were on time, neat and diagnosed the problem."

"Very respectful , friendly, efficient Staff"

"The technician was on time, courteous, and professional He explain what he was doing, what he found, and the available options,"

"Aaron was very professional and knowledgeable"

"good tech very helpful ??"

"Did their job.dont expect anything less if they are in my home!"

"Service techs were very friendly and helpful"

"Great presentation. Very easy to understand,very knowledgeable Professional"

"He seems to have fixed the whistling problem. That's all we wanted."

"very personable and knowledgeable easy to talk with"

"Your representative, Miguel Herrera, did a first class job and was very pleasant to deal with, answering all our questions. We will request him again for our next service."

"Richard was on time and knew his job."

"Technician was on time and was very polite and courteous. He was very professional in making sure the service was completed to the customers satisfaction."

"The technician was great. Explained everything and made suggestions"

"SE-guy stopped by as planned and worked to remove the problem alerts from the Lennox smart thermostat. Was able to delete it but suggested that if it returned, to call for service."

"He did a very thorough job and couldnt have been more helpful!"

"No matter the problem, your repair techs are the most knowledgeable of any I have used in the past. The arrive, assess the problem, check to make sure , then get the part and replace it. Quickly and very efficiently."

"He seemed unsure about what to do."

"Good and prompt service with a understandable explanation of the work that was done."

"Tech was very polite and professional"

"He was extremely courteous and friendly. Answered my questions easily"

"Always very informative"

"Technician arrived on time, finished the job promptly and very neatly. He was altogether good to deal with."

"Same day service, technician was really friendly and helpful"

"The job was done very fast and efficient. Mark was very pleasant to talk to."

"Technician was well prepared and worked with me to come up with a reasonable solution to my problem and completed the task before noon."

"technician was new, but seemed knowledgeable."

"Initial thermstat was faulty and as a result had to be replaced. System did not fully work until two weeks after initial installation. Communication poor between office and tradespeople on site. We often were left in the dark as to what was happening. Salesperson misinformed us as to how the heat pump/furnace would work in practice and gave us the impression it would do most of the heating during low hydro rates except for the coldest part of the winter. No one properly explained how the system actually works in practice. It was only after I made inquiries to BKR that I got a comprehensive and easily understandable explanation.(we have been infomed that heat pump will only work above 4.2 C during lowest hydro rates). Failure to expain this properly has been very stressful for us/"

"he did not just inform me but stayed there and listened to what i was saying"

"Not sure if my humidifier is part of this process but I would have liked it checked. The tech last year did and changed it."

"Technician was diligent in doing the service and communicated very well about what he was doing and the status of the system."

"Tech fixed the problem and explained things well"

"On time, courteous helpful"

"The Service Technician did an excellent job and he completed everything in a timely manner. His work was well done!"

"Very professional"

"He did not rush, but checked the furnaces thoroughly, and explained things to Jeff."

"Brad was great! So polite. Answered questions, knowledgeable too."

"Alex, the servicer, did an excellent job. He was very knowledgeable, honest, friendly and professional."

"Friendly, expertise, timely"

"Your employee was kind and did the work pretty quickly"

"He arrived on time, did what he needed to do, gave me a report and answered a question I had about the humidifier."

"Ted is, as usual so very professional , through and efficient. Appreciate the service as scheduled , phone call before arrival etc. ,"

"Knowledgeable technician"

"Overall great service IAN WAS OUTSTANDING!!! 10/10 SERVICE!"

"Both were so friendly and happy!"

"The plumber did the job well, and efficiently. He listened to this customer on first looking at the old house quirks, and worked around these as agreed. The appointment was arranged easily, and was available reasonably soon after requesting it."

"Friendly and informative"

"Our working relationship with Russ the technician has been great for at least 10 years. He does everything he can to provide advice and help with our furnace and ac needs."

"The technician was pleasant, competent & happy to answer any questions."

"Called prior, showed up on time, handled and explained the issue and discussed/answered additional questions. Much better than the spring service."

"I received thorough evaluation and prompt, competent service"

"Your guys were good and diagnosed my problem. However the proposed replacement is just too expensive. I found another solution for 1/3 the cost."

"Gerald was very knowledgeable and professional and provided us with excellent service."

"The gentleman arrived on time and did his job well."

"Technician was knowledgeable and efficient."

"They dealt with my furnace issue most satisfactorily and I know the furnace will continue to be of good service when I am away in December."

"He found that at a previous visit that they had not turned the water on, he did and that solved my problem!"

"Polite and efficient."

"DJ was my technician. He was VERY polite and professional. Outstanding!"

"very nice right on time professional ."

"The gentleman who came in to maintenance did a good job and was very professional."

"Stephen did a fine job."

"Great customer service"

"JT was polite and knowledgable. Not only did he do a thorough service check, he promptly got to the cause of our noisy furnace problem. Service Experts should feel lucky to have him on their team."

"the service person was punctual, knowledgeable, and professional"

"Adam was prompt with scheduling and arrival time. He managed to troubleshoot the problem and had everything working in no time."

"Took 4-6 weeks to book an appointment, arrival was 40 minutes after appointment window."

"Appeared to me technician did a very thorough job, cleaning , checking, and replacing."

"Timely and professional"

"Technician was knowledgeable, laid out options for handling the problem."

"Mike is professional and thorough."

"Technicians called when on the way, and were early."

"Great on time service, very through"

"Very knowledgeable and professional technician. He also explained everything he was doing."

"Always aa great service experience."

"Quality job done in 10 minutes. Tech. was professional and courteous. Very happy with all involved so far."

"Punctual"

"The young man who assisted me was very polite and accommodating of my needs and requests."

"Timely professional and masterful"

"Same day service. He knew exactly what to do and did so quickly and effectively."

"he was quick and did a good job."

"I would usually give the company a 10. At this particular visit the technician had a salesman with him Who was trying to sell the advantage plan and that kind of turned me off!!"

"Knowledgeable and pleasant. Listened to my concerns and offered solutions."

"nnnn"

"Guy seemed very thorough"

"he took time to explain what was taking place"

"Customer Service & Technician we're excellent to deal with."

"Very prompt, very professional and helpful"

"Service Tech was very polite and efficient."

"I was able to schedule an appointment the same day I called. The salesman was on time, professional, courteous and easy to discuss options with."

"Very pleasant n friendly"

"Tech was very efficient and professional"

"Came early, were quick and efficient, polite, And provided good information."

"pr"