medicine creek land A. harrold, south dakota January 23, 2023 "Our service tech, Dean B., is very professional and goes the extra mile is completing his work and provides above and beyond in the customer service department."
ms crawford C. edmond, oklahoma January 23, 2023 "Representatives are always knowledgeable and efficient. They are also friendly and pleasant to work with."
marilyn P. calgary, alberta January 23, 2023 "After spending 5 days in the cold, the guys find out l did not need the part they had ordered. I feel if its your fault for a problem, a hotel should be provided for the customer."
sita A. pleasanton, california January 23, 2023 "I signed up for yearly maintenance contract 'maintenance+' which clearly says furnace filters are included in the contract, but I was informed by the tech that filters will not be included/replaced. Both the flyer showing the types of maintenance contracts and the call center agent assured me the filters were included."
dee S. fort wayne, indiana January 23, 2023 "The service tech is really knowledgeable and friendly. Although there was a big mix-up with service, he took care of the issue promptly and professionally. thank you so much for your patience and understanding."
charrise G. south bend, indiana January 23, 2023 "Pays attention to detail, knowledgeable, and courteous"
norman S. schenectady, new york January 23, 2023 "Have had many years of excellent service from Roland Down."
ralph S. marietta, georgia January 23, 2023 "I have used the company for many years. I am always satisfied at their response and quality of the service provided."
joyce R. dayton, ohio January 23, 2023 "The technician was very polite ask question and was well manner told me as much that he would here if I need him for any problem"
judy R. cape coral, florida January 23, 2023 "Given me good and timely service on my air condintioner for many years."
dave W. mishawaka, indiana January 23, 2023 "technical service was great. Your scheduling department sucks."
loren K. edmonton, alberta January 23, 2023 "Because they ensured they were looking for a part immediately and were there to fix the next morning.!"
scott K. blacksburg, virginia January 23, 2023 "The weekend call center was incompetent. The person could not get the phone number correct, told me to hang on the line for a service advisor who was available to talk online then came back later and said, ooops sorry no one is available they will call you. He then called me back and had me online again, then no one available. We confirmed a CALL at 8 am Monday to discuss. No one called, but someone came to our house, very unexpected at a bad time."
mr heffernon H. stilwell, kansas January 23, 2023 "Knowledgeable friendly people, confident in their skills."
scott K. calgary, alberta January 23, 2023 "Phil is always good at explaining what he's s doing and quick to get the work done."
deborah L. bridgewater, new jersey January 23, 2023 "Always on-time and complete the job to satisfaction."
joe P. anderson, indiana January 23, 2023 "They arrived on time and had respect for me am my house. They were friendly and did their work and told me what they were doing Really nice."
alice P. doraville, georgia January 23, 2023 "Did not clean outside units. Said it would be done next time. Service visit was finished significantly quicker than usual"
marty M. albany, new york January 23, 2023 "We woke up to no heat and the temperature was 56 degrees in the house. We called Roland J Down at 9:30 and they put us on the "on call' list. Dontrall showed up at 1:00 and he fixed our issue by 1:30. He was very courteous and knowledgeable. The service was fantastic."
cynthia F. ft. myers, florida January 23, 2023 "i told the operator we had had a annual review in December and she insisted we did not ---no paper work---so she sent out the same service man to come and do a yearly maintance work ----i stayed HOME (no need to since December 2022 this service man was here ---check his notation on AC unit and he left immedialtely----a waste of my time and your serviceman!!!!"
myles C. edmonton, alberta January 23, 2023 "experienced technician, quick response, friendly personality."
andrew S. fishers, indiana January 23, 2023 "BRHA have treated us well for the two times we've used you and are always prompt, professional, and explain the work they're doing well"
amy N. durham, north carolina January 23, 2023 "When the gut comes to service and says everything looks clean..I know the job is being done"
margaret S. oklahoma city, oklahoma January 23, 2023 "Your plumber fixed the CSST line that was leaking gas into the attic. He was a very efficient & polite young man. The home inspector was pleased with the repair & so was ONG."
rozella S. san antonio, texas January 23, 2023 "friendly surface answered questions gave good advice"
pansy P. raleigh, north carolina January 23, 2023 "I WAS DISSATISFIED WITH THEM WHEN THEY CAME HERE. FIRST, LIED ABOUT EVERYTHING. also was suppose to call back and let me know prices i ai had already orderedand inforormation. by the time they got bac k"
philip R. kansas city, missouri January 23, 2023 "Service was fine. However, no one called ahead of time to set up the appointment to clean our vents. They arrived at 8 AM, but it was a bit awkward as no one called ahead of time to let us know"
elaine G. palm beach garden, florida January 23, 2023 "Jeffrey was excellent in redoing the pipes to my airconditioner. He is efficient and knowledgeable in his field. He is an asset to your company"
donna C. cold spring, kentucky January 23, 2023 "I always use Knochelmanns for whatever goes wrong in my house. But, this time I was a little disappointed that I paid $99 for the service call and the only ting I needed was one plunge of the plunger to fix the problem. My plunger was not as good as the one the rep used and it took only one plunge. I had to pay $26 for that plunge. It would have been nice if he could have not charged me since I have been a Knochelmanns customer for a very long time. I do not want any reimbursement, but it would be a nice gesture to give a break to an 82 year old lonely old woman/man a break since they do not have the strength to hit a plunger the way the rep does. Just a nice friendly suggestion for your business."
christine H. west palm beach, florida January 23, 2023 "Always thorough. Explain things so I understand and answer all my questions professionally"
sherry F. sandy, utah January 23, 2023 "very nice people and very knowledgeable. They were right on time and definitely knew what to do. They checked out everything, even my carbon levels in the house. Have done business with them for years and will continue for many more in the future"
alison B. albany, new york January 23, 2023 "The tech was so polite and helpful and arrived right on time - my issue was small but he was so nice about it"
dennis K. georgetown, texas January 23, 2023 "The guy who showed up said something was plastic and he would not work on it"
jerry B. draper, utah January 23, 2023 "Quality service delivered once again- technician Harry did an excellent job"
mark N. norman, oklahoma January 23, 2023 "Courteous office staff, office & technician adjusted our time as requested. We trust yr work after years of experience. Zavion very polite, thorough, took time to explain & answer our questions."
taryn V. fort wayne, indiana January 23, 2023 "The guy who did the maintenance on the previous system and the techs who installed the new system were all very nice and helpful. They explained things very well so I knew what was going on."
helmut J. winnipeg, manitoba January 23, 2023 "Long time maintenance customer, good communication and service over the years."
marcy A. fort wayne, indiana January 23, 2023 "Evan and Tucker took the time to ask questions, listened and discussed the issue with us. They provided tips and advice on how to help prevent clogs in the future."
letitia C. elwood, indiana January 23, 2023 "As a member of the advantage program and a long time customer, back from the Sylvester heating and cooling time. I feel like the people at broad ripple are top notch and has always given my wife and I GREAT service."
rhonda L. grand island, nebraska January 23, 2023 "I have dealt with McElroy for at least 30 years. I have always been very happy with the service that they provide. All of the people that I have dealt with over the years have always been very nice and professional. I recommend McElroy to everyone I know."
daria D. branchburg, new jersey January 23, 2023 "Prompt response, courteous and knowledgeable staff."
jim M. old hickory, tennessee January 23, 2023 "On time , completed installation of new components in a timely manner, explained new control system, cleaned up work area. System working great."
william iii I. apex, north carolina January 23, 2023 "Wilkins and David were friendly and professional! Thank you!"
janet W. austin, texas January 23, 2023 "I have always been pleased with the service Strand Brothers has given."
bob S. churbusco, indiana January 23, 2023 "Called ahead of the visit, was friendly, followed up with service observations, didn't try to sell me anything."
joseph P. pahokee, florida January 23, 2023 "Zack is Avery good tech. That said. service experts are Very light on service and Very heavy on a sales pitchs. not satisfied at all."
susan S. fort wayne, indiana January 23, 2023 "Grant with Rolf Griffin provided excellent service to our hot water heater. Really appreciate the service he gave."
john S. troy, new york January 23, 2023 "Will , the technician was excellent, professional, and got the service done very efficiently. We discussed the options for my next heating system."
george W. tucker, georgia January 23, 2023 "Stephen always provides exceptional service! He is professional, efficient and very pleasant!"
bill G. west carrollton, ohio January 23, 2023 "Making a friendly connection while addressing the issue at hand."
ronald C. edmonton, alberta January 22, 2023 "Always have offered quick reliable service, and great technicians."
bart T. champaign, illinois January 22, 2023 "I get good maintenance service and a quick response if I have an emergency"
roy G. columbia, south carolina January 22, 2023 "The original tech that showed up first did not want to answer any questions or look at any of my concerns. There were some issues with the duct work and registers were rattling and would not open, but he said he would not put that on the report because he would only look at the unit. Other HVAC companies will provide a full report on the HVAC system so this can be shown to agents and owners. The second gentlemen that showed up in the Midlands SUV saved the day. Im sorry, I dont recall his name, African American gentlemen with goatee. He was extremely friendly and listened to all my concerns. He is an asset to your company with customer service. I was on the phone calling to speak with a manager, when he showed up and helped. He asked the original tech to list some of the concerns on the report, but he would not."
ms williams W. nashville, tennessee January 22, 2023 "William the service technician was great. He explained what he was going to do and did so. A good tech, likeable and friendly."
michael K. calgary, alberta January 22, 2023 "It was easy to schedule service, good communication. Quality workmanship onsite."
randy R. ballston lake, new york January 22, 2023 "Fast service, great communication, always professional techs"
dorothy S. lilburn, georgia January 22, 2023 "We have always gotten good service from the Peachtree Service Experts staff. Jonte Berry, our technician this visit, was knowledgable, polite, and a good representative of your company."
katherine K. dunwoody, georgia January 22, 2023 "Professional, prompt, clear and patient explanation"
harry and joyce P. columbia, south carolina January 22, 2023 "The service technician was very thorough and efficient. He provided helpful hints and tips, as well."
mary T. summerville, south carolina January 22, 2023 "The service is very thorough. If there is anything that needs fixing or replaced, they will tell you and ask if we want them to go ahead and do it then or make sure they set up a time that is right for us."
timothy G. barboursville, west virginia January 22, 2023 "Well the tech was great but were still waiting going on a week for a circuit board to fix our furnace. Been rather cold in the house."
bill A. antioch, california January 22, 2023 "very slow on follow-up to issues I encountered with my installation. am still waiting for the duct cleaning as promised, and final permit inspection."
rose A. marietta, georgia January 22, 2023 "Your 2 technicians were very professional and gave me a verbal update on the condition of my system."
mr regg R. nashville, tennessee January 22, 2023 "The maintenance crew was very thorough with inspection and cleaning central heat and air unit. Jerod did a professional job."
susan W. edmonton, alberta January 22, 2023 "Have always had excellent response and service. Very reliable and knowledgeable."
maria C. calgary, alberta January 22, 2023 "At the beginning of the appointment, seemed like the technician wasn't listening and understanding what I was saying. I'm not sure if I was imagining resistance, impatience or a slight attitude. By the end of the appointment, he seemed fine."
brett G. saint johns, florida January 22, 2023 "You folks have always been easy and a pleasure to do business with. Your receptionist/call coordinator is awesome. My tech on this call was exceptional and would be preferred (not mandatory) in the future also. Still waiting on my emailed receipt and the service contract I signed Friday."
scott K. schenectady, new york January 22, 2023 "Water was not turned off to the water heater, Signed contractual agreement mid morning and water continued to pour into the basement. Frantically called that evening when I returned from work. Answering service in South America? Really Had to outsource emergency help that evening to turn water off to the house. Requested management to contact me multiple times. Ignored with no response.at all. In all fairness one of your technicians called that night at 9:30 . I did not answer as we were trying to save water damaged items."
mike B. lilburn, georgia January 22, 2023 "Been a Peachtree customer for over 30 years. The company has gotten too big and lost its personality."
ronald S. ballston spa, new york January 22, 2023 "He did an outstanding job cleaning our furnance. Is was so nice and polite and really knows what he is doing. He is an asset to your company. We will always request him."
donna L. independence, missouri January 22, 2023 "The service was completed in a timely manner. Technicians were knowledgeable, professional and courteous."
fred M. green cove springs, florida January 22, 2023 "James has conducted our recent 3 servicings with professional and courteous manner."
adrienne M. hillsborough, new jersey January 22, 2023 "They were professional, friendly, very knowledgeable, fixed my problem and answered all my questions. And respected my home. Im very satisfied."
keith R. kansas city, missouri January 22, 2023 "Having a very well experienced and thorough technician dispatched in short order to address my HVAC problem"
mark T. austin, texas January 22, 2023 "The plumbers (unfortunately I forget their names, I think Thomas was one of them?) were prompt, professional, thorough and cleaned up well."
debbie C. boise, idaho January 22, 2023 "Jordan was competent, knowledgeable and informative when I asked questions. He did a great job of explaining!"
tommy P. fort worth, texas January 22, 2023 "Don't receive the service you agreed on with a maintenance plan."
romer V. orlando, florida January 22, 2023 "There was a confusion where your technician was dispatched."
daphne D. lasalle, ontario January 22, 2023 "We always get good service with all techs being very knowledgeable and clean"
edward S. somerville, new jersey January 22, 2023 "because yo very seldom contact me on checking out the system and that I only rent"
mr green G. brentwood, tennessee January 22, 2023 "Everything went very smoothly and the things that were found that needed attention got fixed and the parts are on order for installation tomorrow."
clifford M. albany, new york January 22, 2023 "No filter on truck. You would think that if you are scheduled to do an annual maintenance and you have the equipment information you would make sure you have at least the basics on the truck - like the filter you will most likely need."
mr santiago S. stuart, florida January 22, 2023 "My main reason fro using Service Experts is because their service is usually available at any time, even during holidays."
steve B. barrington, new hampshire January 22, 2023 "The technician was prompt, polite and professional."
blade D. windsor, ontario January 22, 2023 "Great service. Technicians came earlier than expected. Friendly and they did a great job and completed the job fast."
richard W. cary, north carolina January 22, 2023 "Most of my friends/relatives are smart and rational. They really don't need/want my input on these matters"
joseph S. olathe, kansas January 22, 2023 "All the questions I remembered to ask and those I forgot to ask will ask when next appointment happens in cooliiiig season."
ann W. fernandina, florida January 22, 2023 "Excellent customer service. Technician went out of his wy to get my repair done."
john T. birmingham, alabama January 22, 2023 "Josh was perfect, going the extra to double check strings and to help me u derstand how the system operates"
lily T. oviedo, florida January 22, 2023 "Even though the price included 24/7 support and 365 days guarantee you were still overcharging for a very very small job. It only took the plumber one minute to find the part in the van and a minutes or less to "screw" the breaker in. Nothing needed to take apart, didn't need to remove anything. The part cost around $20 or less. I don't see how it would come up to $252.00 for such a small job. Beside I don't see how this small job that took two minutes to screw a part in require a 24/7 support or a guarantee. If it is a bigger job then I would understand but it is not!! If you have to say that all jobs must have 24/7 support and 365 days guarantee still the price has to be matched. Mine wasn't match at all it was overcharging!!"
yoko M. cincinnati, ohio January 22, 2023 "First schedule - no one called or showed up for I called to schedule the app again. Eventually a pair came - one used the shoe covers but the other one didnt care to wear one. He also smelled bad - and strong cigarette smoke order too. Explanation about raised temp setting was good and I am happy with what they did to fix it."
michael N. windsor, ontario January 21, 2023 "Mason Hoppe and the technician Jason High level of professionalism"
bernice T. cary, north carolina January 21, 2023 "Always on time and do a good job Tim the tech that helped us explained our thermostat so we could use it correctly And made sure everything was working correctly before leaving."
denise D. windsor, ontario January 21, 2023 "Only company that answered the phone 1st. time I called"
frank S. calgary, alberta January 21, 2023 "Service was handled as best one could expect timely and efficient."
schernica K. calera, alabama January 21, 2023 "Tech did not show up or call that he would not be able to make it today. 1/20/23"
mary F. walnut creek, california January 21, 2023 "Everyone is always very professional, efficient, and friendly"
alan W. austin, texas January 21, 2023 "because I would, it's the first name I would think of. Y'all have been pretty ok to work with."
kelly F. lexington, south carolina January 21, 2023 "Service person was great. Good communicator, very professional."
connie S. calgary, alberta January 21, 2023 "Service was on time. Technician explained what he had done to diagnose the problem. He wore booties inside our house. He was courteous."
donna W. snellville, georgia January 21, 2023 "Technicians were thorough and efficient with great customer service"
roberta M. austin, texas January 21, 2023 "Had new Ac, hot water heater installed almost 1 year ago, We have had numerous issues with both, Technicians not properly trained on systems to correct issues quickly"
joseph C. nashville, tennessee January 21, 2023 "Everyone seems to know what they are talking about and are very helpful."
angela M. south bend, indiana January 21, 2023 "Phillip was very good. He got here sooner than quoted. Also, he had all of the tools and parts with him and was very courteous and professional."
sheri H. parma, idaho January 21, 2023 "Bryce is so amazing. he goes above and beyond to take care of you."
lois W. benton harbor, michigan January 21, 2023 "They have good deals. And the guys are very personal and they are only a few that service oil furnaces. They come back out if something isnt working right. Very dependable."
tania U. edmonton, alberta January 21, 2023 "Very personable and professional. Communicated continuously throughout the visit"
marilyn g. edmonton, alberta January 21, 2023 "Rob's came out to do quote on new furnace. We were told we had asbestos to be removed. Rob's recommended Armstrong Environment for the job. Armstrong removed ducting from the site and said Rob's would replace them. When the furnace was installed they said it would another 1100.00 to install new ducting. I paid 1000.00 for removal of asbestos and 500.00 for government inspection. I do not feel this should be my expense.Either Armstrong or Rob's should be responsible for these charges. Not very satisfied with either companies"
lynn L. sachse, texas January 21, 2023 "You did not do anything. He just came and rang my doorbell. Why would I get a survey for that? I did not have service at all. So if you are trying to count this as a service you are way off. I do not want a sales person to come when I have service."
robert F. new richmond, ohio January 21, 2023 "Guy was friendly, professional & did his business & our was very good."
stephen T. ballston lake, new york January 21, 2023 "My needs were promptly met by a very knowledgeable and thorough technician"
glenna W. boise, idaho January 21, 2023 "Been a customer of TML for 30 plus years and been very satisfied with their services."
penny M. overland park, kansas January 21, 2023 "I have been using them for years with a Maintenance+ agreement and have always been satisfied with the service."
gary D. overland park, kansas January 21, 2023 "First, the app that takes my survey just failed, so I'm having to do it again. Service tech diagnosed a non-failure problem with my furnace on 12/22/22 but couldn't repair because no parts available. Parts placed on order. Furnace failed on1/18/23, almost a month later. On-call service tech couldn't come that evening because he lives 40 miles outside of town and his company truck had failed (no windshield wipers, rainy). Waited overnight, called in, and Tech Aziz came within 20 minutes. He diagnosed that parts ordered 12/22 were needed to repair. Called in, and the critical part was available. He went to the shop, got the part, came back, and fixed the furnace. Non-critical parts that had been ordered, and that held up delivery of the critical part, were not needed. Aziz is amazing. Neal Harris overall, not so much."
thomas R. lexington, south carolina January 21, 2023 "I thought the filter for my HVAC unit was overpriced."
jill P. austin, texas January 21, 2023 "I have recommended many times only to find out from the people that Strand plumbing quotes were so much higher than others and they were told they needed services parts that were unnecessary."
moris S. austin, texas January 21, 2023 "Disrespectful and unprofessional service. The technician was guided by notes from another one of my 4 AC units while attempting to service the one I called about. It is clear that your customer database is all messed-up for people like me with multiple systems. When I pointed that he was all confused with his notes, he refused to apologize and was rude. I have asked him to leave. Never again !!"
garland M. grain valley, missouri January 21, 2023 "Always here on time and Andy was personable and did a good job. A pleasure to work with."
mrs buddenhagen B. raleigh, north carolina January 21, 2023 "Always come quickly when I need help and fix the problem."
james F. salem, virginia January 21, 2023 "They always provide prompt, excellent, knowledgable service."
mr hart H. durham, north carolina January 21, 2023 "Peter and his assistant were very helpful on time check my system out assured me everything was fine checked everything then answer any and all of my question I was very satisfied with their knowledge and as well any corrections that need to be made thank you both for being such Pros at what you do hoping to see you soon"
paul R. boise, idaho January 21, 2023 "The appointment I had scheduled in December was postponed. The furnace started acting up and I was afraid I'd have to replace the thermostat or worse. The problem was resolved with the regular cleaning and the program on the thermostat was updated. The technician didn't say anything about replacing the system, which was a constant refrain this past summer."
michelle B. kyle, texas January 21, 2023 "I felt like the technition was trying to upsell me on everything. He mentioned the attic insulation, my soft water system, and my water heater, . This was part of my anual heater inspection and upkeep. Makes me wander how much time they actually took on the maintenance portion."
chris M. mishawaka, indiana January 21, 2023 "I never had a problem with BW/cook they always been good to me"
robert S. washington, new jersey January 21, 2023 "I will never recommend fras-air after my last experience. The problem for which I called was not resolved, I was mislead about cost of service over the phone, I was over charged for the service provided."