Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 239,891 Reviews
mr lembo L.
holly springs, north carolina
mr hunter H.
raleigh, north carolina
"The service person explain what the problem was after checking the system."
debbie E.
madison, mississippi
"Keith was very professional and efficient."
ms walker W.
columbia, south carolina
"The call center that makes appointments is very frustrating."
jerry A.
tulsa , oklahoma
"Extensive inspection. Meticulous with his work. Kept me informed of progress. Very friendly and respectful. Very knowledgeable!!!"
lee boerner B.
austin, texas
"Very professional, polite, thorough, answered all my questions, and reviewed the results point by point. Highly recommend them."
john P.
orange park, florida
brent E.
winnipeg, manitoba
"They got to us on a busy day"
rick L.
wellington, ontario
"Brett wore hisslippers outside on the deck and therefore left water marks on our floors. The servicing was excellent."
calvin W.
oklahoma city, oklahoma
"Calvin Welch is very conscientious; he has an eye for detail and makes sure his work is high quality. He installed a CLEAN AIR system with a BLUE TUBE UV 16 Oct 2019 and cleaned the duct work in our home 17 Oct 2019. We are extremely satisfied with Calvin's work. The air quality in our home has improved 85 percent. I am amazed, very hsppy, and deeply thankful for an excellent job."
gayle H.
kansas city, missouri
"Service Expert was thorough and provided answers to my questions. While the agent was a 10, your cost are too high!"
evelyn P.
morgan, utah
"I had an appointment several weeks later, but when there was a cancellation, they called me and did it today--as I wanted it soon. I was very impressed with the technician--Travis Malan. He was very professional, polite and courteous, and explained all he did to me in a way I could understand. He treated me much like my grandson would, which I appreciated,"
mark H.
fort wayne, indiana
"Responded quickly and was friendly and helpful"
walter M.
austin, texas
charlene C.
st albert, alberta
"The furnace was not on when we got home and had to call technician and was surprised as to the venting"
ann S.
jupiter, florida
carolyn P.
longmont, colorado
fay J.
dunbar, west virginia
carol S.
henrico, virginia
"The tech arrived on time and seemed very knowledgeable"
ana M.
elkhart, indiana
carolyn P.
fort wayne, indiana
"Tech was pleasant and curteous."
robert C.
brighton, ontario
"Good setvice,good tech."
cathy G.
pineville, north carolina
"On time, informative, and worked in a timely manner."
william F.
fayetteville, new york
"The service visit went fine."
david S.
edmonton, alberta
"very friendly and helpful"
mr finchum F.
nashville, tennessee
"A thorough examination of our system. A professional, courteous technician. Very straightforward advice and assessment of our system."
bill B.
vinton, virginia
rita M.
rochester, new hampshire
"I had this tech in the past and he really knows my Baxi Luna Boiler and he is soooo polite. Over the years I've had others who were excellent but eventually left Strogen's. then I had some who did not do even a slightly satisfactory tune up or other services. Hopefully this last tech I had will remain. I can't imagine anyone having any complaints about this knowledgeable and polite tech."
donna L.
exton, pennsylvania
"On time, thorough, explained all to me, and courteous."
carl C.
wolfeboro, new hampshire
martin D.
duluth, georgia
"Richard has been here many times and understands our needs and knows his HVAC. I would like to request him each time."
george B.
irmo, south carolina
virginia W.
waldorf, maryland
"Called today to schedule our preventative check up and was delighted to be able to get an appointment for today-"
scott H.
south bend, indiana
"The "sales consultant" appeared to be just that: someone who doesn't do HVAC work. And shockingly, he presumed that it would be in my interest to rent a furnace from him! He also spent less than one minute looking at my house before moving on to the attempted sale. When I told him what my current highest quotes (from major competitors) were, he immediately made it clear that he couldn't come within thousands of dollars of those quotes. I'm still laughing about him telling me it's a good thing that he'd own the equipment. When I ask for someone to come give me a quote on installing a furnace and AC unit, I want the person who comes out to be capable of doing the install themselves. Out of the five quotes I received, B/W Cook came in dead last on every metric. To the point that I'd actively warn people to stay away."
mary C.
austin, texas
"Alex was so good. Very considerate and explained everything he was going to do before he did it."
linda S.
robertsdale, alabama
"Eric did a great job, checked everything and was very professional."
roger M.
baroda, michigan
"Quite knowledgeble"
bonnie M.
dallas, texas
"Me appointment was scheduled between 10 and 12. We were notified the tech would be arriving closer to noon. After that, we heard nothing more until I called the company at 2:00 pm to say I was not willing to wait any longer, and wanted to reschedule for a first appointment on another day. Then I was told the technician was 10 minutes away, so I consented to him coming. He did not apologize for running late, and there was no quickness to perform the work. After inspecting the two furnaces, it took a long time for him to complete the form. Then when I questioned the insulation score, he went back into each attic to reassess and then changed the score. I believe he left at 4:00."
brett W.
somersworth, new hampshire
"The technicians we're extremely informative, patient and helpful. They both went above and beyond."
mrs severin S.
cocoa, florida
"Curious, efficient and competent"
ken V.
maryville, tennessee
"On time. Professional. Courteous. Thorough. Explained everything. Cheerful. Booties to protect our floors."
cheryl G.
east rochester, new hampshire
"Always dependable, always do a great job, very professional."
bill S.
lake tapawingo, missouri
mary Z.
minoa, new york
"Nicole is timely, courteous, efficient and I am comfortable having her perform the work on my systems."
david M.
midlothian, virginia
"Fast service."
david K.
overland park, kansas
"friendly, knowledgeable timely"
paul M.
provo, utah
sharon C.
murray, utah
dave M.
lafayette, new york
"Not competitive price at all. I know you get what you pay for but $6000 more is a little much"
jim W.
belleville, ontario
"The service was done in a professional manor"
william P.
bridgewater, new jersey
"I have always been impressed with the staff that has serviced our units across the years. One is nicer and more professional than the next."
mr klees K.
dowagiac, michigan
"Tech was very professional"
juanita W.
blythewood , south carolina
mrs hickey H.
wheaton, illinois
"On time arrival. Diagnosed the problem Arranged for quick installation."
mr butz B.
fuquay varina, north carolina
terri H.
windsor, ontario
"arrive within the specified time frame; courteous"
richard B.
niles, michigan
"While the guys cleaned and checked the furnace, they did not change the filters. And after they left I had to change the batteries in the thermostat."
patricia K.
clarendon hills, illinois
"Eddie arrived on time and was very thorough. He brought a mold issue to our attention. He cleaned all areas with bleach and gave us the options for the resolution to the problem."
mr petrulis P.
columbia, south carolina
"I've been experiencing a problem with an HVAC system that was recently installed. Richard pulled new cable and did other things to try to fix it. As it turned out, that didn't work, but it was the logical next thing to do, and he did so with professionalism and competence."
jim H.
boise, idaho
"He did a good job"
adrian H.
overland park, kansas
"Luis was very professional, courteous and knowledgeable about the work he performed. He informed me of everything he doing and why that was important. Send Luis when I schedule my next service appointment."
ken K.
boulder, colorado
"Punctual, answered all my questions, seemed competent"
kathleen B.
marietta, georgia
"Jason was very helpful, explained and checked everything! We want to see him in the Spring for our next check."
barbara M.
duluth, georgia
"Service was good. The operator was too talkative and in to my business."
mrs judy W.
wheaton, illinois
"We had to call, to find out when you were returning with the part to get our furnace turned back on."
sheryl P.
rochester, new hampshire
"Jim is great but my furnance is still acting up. I think it needed to be cold to show the problem. It still ckicks on and off within seconds. I've already lost 4 hours of work. If he could check it on a cold day after 4:30 would be great."
carol R.
suwanee, georgia
"Paul was thorough and very professional"
bruce S.
halfmoon, new york
robert C.
kettering, ohio
"William was very professional, was on time, and performed the furnace check up in a timely manner"
robert H.
goodyear, arizona
"Keenan had been here before and did not need a guided tour of the house and grounds---very helpful for a lame old man!"
william D.
marietta, georgia
"Prompt and professional service"
charlene L.
mobile, alabama
"Friendly, knowledgeable, professional and efficient"
roger S.
austin, texas
"Francisco was timely and completed the service quickly and explained what he was doing."
betty M.
austin, texas
mr scandalios S.
raleigh, north carolina
"Mr Zane (plumbing consultant) seemed knowedgable and sincerely willing to help (besides being pleasant). He has come to our house last year."
jean S.
lawrenceville, georgia
"Paul was very pleasant ,respected my home,answered my questions, and assured me the system was in good condition."
james B.
wake forest, north carolina
"Service man seem to do a thorough job"
elliott H.
bonita springs, florida
"Dillon was a very courteous and attentive service technician; a pleasure to deal with; he answered all my questions and explained fully what he was doing to alleviate my problem"
mr burda B.
dowagiac, michigan
jeff S.
dallas, texas
"Experienced and well trained"
mr byrd B.
raleigh, north carolina
doug W.
hueytown, alabama
ave B.
austin, texas
"knowledgable, personable, fast"
steve B.
belleville, ontario
"No one is perfect.."
mr sines S.
hilton head island, south carolina
william O.
slingerlands, new york
"the fellows who did the job were very efficient and cleaned their mess up."
robert K.
blue springs, missouri
"Mike was very friendly and polite. He was very efficient with his work"
elaine N.
east rochester, new hampshire
"Any problems were explained in a clear and concise manner. Dealing with Strogen's for a number of years. Trusted company with professional employees. The person that was at the house relayed to me that he was very pleased with the service.."
greg G.
villa rica, georgia
jack C.
palm beach gardens, florida
"We had some issues that Shawn was able to take care of and get us back in good working order."
mark W.
raymond, mississippi
"Three guys showed up. They did a good job."
dale S.
hilton head, south carolina
ed N.
somersworth, new hampshire
"Very professional as usual. Explained any problems in a clear and concise manner. Very clean."
frank B.
charlotte, north carolina
"Tech was on time and very thorough"
mr hren H.
cary, north carolina
"The technician was polite, knowledgeable and efficient. He was helpful and demonstrated what he was describing."
tyleen C.
kansas city, missouri
mrs foss F.
niles, illinois
"Was not notified that service man would be 11/2 hours late for appointment."
james H.
cross lanes, west virginia
"I was satisfied with the work performed and the information that was provided concerning my heating and cooling unit."
tim S.
prosper, texas
berwick A.
south berwick, maine
"They exceeded my expectations!"
jim P.
superior, colorado
pamala W.
boise, idaho
"Very satisfied"
timothy P.
atlanta, georgia
"Professional and thorough."
william G.
somerset, new jersey
wilma P.
marriott, utah
"Travis called before he came, wore shoe covers, was very knowledgeable about our furnace, gave suggestions for next time, explained what he did in detail. He is very respectful and answered all our questions. He is who we want going forward."
linda H.
washington, district of columbia
susa G.
naperville, illinois
"The technician was on time, thorough, pleasant and answered all of my questions."
jonathan S.
eagle, idaho
mr shaleesh S.
cary, north carolina
"HUMIDIFIER needed service also 2 heat units"
john&gail P.
winnipeg, manitoba
"If management are the "Experts" they get a1. Brent told us a few guys would come to put in our tankless water heater and they would be here for 5 hrs. Well,at 9:15 am 1 employee came and he got help at 2:15 pm and he left a few hrs. later. The first employee left our home at 7:15 pm. You promised more employees but you did not deliver. Having a worker in the home for 10 hrs. is mentally draining. The workers were excellent."
christophe O.
neptune beach, florida
tom K.
ft wayne, indiana
robert B.
spring valley, ohio
"Your tech did an excellent job while here."
debbie C.
hermitage, tennessee
rich V.
nampa, idaho
"Bryce is the best!"
mike V.
st thomas, ontario
"Brandon was very pleasant, knowledgeable and answered all my questions"
elizabeth S.
winnepeg, manitoba
"All Winnipeg Supply workers from Office to Field Service over the years have been very polite, helpful and kind in doing their work with me, Keep up the good work."
rick D.
springfield, ohio
russell parker P.
tucker, georgia
sharon P.
centerville, utah
"He was friendly, considerate, and seemed to know his business"
penny C.
pierre, south dakota
"Very thorough"
brian K.
austin, texas
"Strand seems to have a problem with keeping appointments. Person didn't show for 12-2 appointment, when I called was told appointment was lost, then was told they'd come out at end of day. Then, person couldn't completely fix heater because he said Lennox won't let you stock parts. Then on followup visit I didn't receive call ahead of time that he was on his way."
mr stephens S.
palm beach gardens, florida
"I am very happy with your service techs but very, very disappointed with the VERY expensive Lennox AC unit you sold me 3 1/2 years ago. The inside of the coils looked like crap. We have our unit serviced every 6 months. This should never have happened only 3 1/2 years in."
william charette C.
rochester, new hampshire
"Technician was first rate. Clear and concise and did an excellent job."
tom B.
white heath/ rental, illinois
ben owner O.
knoxville, tennessee
"Jimmy has taken care of us for years ."
shannon C.
charleston, south carolina
"Very professional and courteous"
robert R.
fairlawn, ohio
"Furnace is working well. Filter was changed.He suggested that I wait until spring to inspect the air conditioning."
james W.
troy, new york
bob judy karrels K.
boise, idaho
daphne H.
mobile, alabama
"Very professional"
jack Y.
syracuse, new york
"Technician was informed and explained a lot about the heating system. Very pleasant"
brian C.
springfield, ohio
"Very knowledgeable and very thorough."
carolyn L.
saratoga springs, new york
"Explained what he did. Answered my questions"
greg H.
bedminster , new jersey
"Long story short Sean was absolutely fantastic and did something none of the other 4-5 technicians thought to do....match and label the 3 zones to prevent the next technician from wasting the first 30-45 minutes running upstairs downstairs trying to figure out how the system works"
mrs anderson A.
winnipeg, manitoba
bill L.
charleston, west virginia
"Good tecn"
john O.
savannah, georgia
"Grady was informative and easy going We got along well"
christa D.
lapel, indiana
"We had our brand new AC system installed in July. The system did not work when the technicians left our home. We gave it a day because we assumed it was just taking some time to cool down. We found out that the blower was not working when they left; therefore, the new system froze up. We turned off the system and the frozen pipes thawed and flooded our furnace. The technician came out and started showing us the problem. He stated, "I really shouldn't be running the system with all this water." Ten seconds later sparks flew and our motor was blown. The manager was contacted and the parts were replaced at no cost to us. Everything was fine for 2 months, until Saturday October 12th. It was the first day our heat was needed. I woke up in the morning and came downstairs, I turned the system to heat and set it for 70. The system turned on and heated the house fine. A couple of hours later my husband stated that it was chilly and waked over to the thermostat. It was completely blank. It would not respond to touch and it did not have any lights. I took the cover off. All the wires seemed to be connected. I then checked the breaker box and went downstairs and turned the furnace off and then back on by the main switch. I then called the 800 number and spoke with a woman who stated she had a technician available and would send him out. There was no mention of a delay or a wait. We did not receive a call for 2 days. On Monday around noon I called again and the woman that answered the 800 number stated that there has been a wait since Saturday and that there are still 3 people ahead of us. Jacob showed up on Monday around 9:30 pm. I told him immediately that the thermostat had no power. He went down stairs and looked at the unit. He was on his phone for 15 to 20 minutes. He then came upstairs and stated that the thermostat wire had broke downstairs and that the thermostat must of shorted out because if it has more than 30 volts it can be "finicky" and surge the thermostat. He stated that be had another thermostat in the tuck but he didn't trust the product and it had been "loaded off" on him by the company. He stated he was going to charge us a service fee for coming out. I explained to him that I did not feel we should have to pay when the system is less than 2 months old and was not check correctly by the technician that installed the new circuit board and motor in July. He stated he understood my feelings and stated that the technician that did that repair was fired. He also informed us that the installers that installed our system were fired. He then stated that he didn't know when he could come out and replace our thermostat. I expressed my dismay seeing that we had no heat for 3 days at this point and all that needed to happen was for us to go to the store and buy a new thermostat. He stated if we felt "savvy" enough that we could do that but he couldn't make any promises because there were other people waiting that had bigger problems. We just had a problem with our thermostat. He stated he would call us in the morning and give us a time. I did not receive a call until 3:00 pm the next day. Jacob then came back out the the house and spent another hour and half at our home installing the thermostat. He was on the phone for a big portion of that time, and tried to have us replace our hot water heater. He also stated there was a hole from rust on our hot water heater duct work that vents outside and taped it up. My husband asked for a general manager to call him. They have still not called us. We have had nothing but problems since we requested service and a quote in July. We have had great service techs that have now been "fired" or at the least degraded by other members of the company. We have heard statements from Jacob that he can't guarantee that he could get back to install the thermostat the next day, he couldn't guarantee that the thermostat would work for a long period of time, and he couldn't guarantee that there wouldn't be any further issues. Our paperwork on the other hand stated that there was a 365 days guarantee on your service. The experience has been terrible."
tyler S.
edmonton, alberta
"Above and beyond service and repair planning by the technician."
david S.
savannah, georgia
"Tech Thomas was very good. We were happy to have him taken care of the unit."
ms knight K.
raleigh, north carolina
"See the letter that I addressed to service expert."
maurice N.
marietta, georgia
"Creating final documentation took quite a bit of time."
robert Y.
boise, idaho
"No problems"
dot R.
windsor, ontario
rita M.
jackson, mississippi
"No problems"
dale K.
edmonton, alberta
"Sam knows our system, knows us and knows his "stuff" ..."
dave H.
arvada, colorado
"Sincere desire to solve the problem with the intention of keeping the customer informed as to progress and options."
thelma T.
oviedo, florida
carol R.
somersworth, new hampshire
"Scott called to say he was 15 min away. We were down for 8-Noon timeframe."
donald L.
atlanta, georgia
"Superior service!"
william h.
austin, texas
"Glen Carson top notch plumber with real expertise- worked on vintage high tank toilet with difficult to source parts."
marianne K.
fonda, new york
"Normal routine"
kevin M.
elkhart, indiana
ralph K.
marietta, georgia
"Jason was professional, competent, and explained what and why he was doing what he did."
mike R.
edmonton, alberta
"tech was helpful with minor repair and clear explanation of work done."
joan M.
austin, texas
"He seemed to do a good job"
marie A.
richardson, texas
donna D.
orem, utah
"I don't have a drain next to my water heater and I don't have a bathroom in my basement and I didn't want Jay to use the drain to my washing machine because the drain has issues, so Jay had to be very creative in how to get the water heater drained. He was very friendly and knowledgeable about the water heaters and answered all of our questions. He worked so hard the entire time he was there. He made certain that everything was perfectly working before he left."
howard B.
georgetown, texas
"Bo was on time, efficient, knowledgeable 7 COIRTEOUS"
donald M.
chagrin falls, ohio
"On time..done right"
radu A.
raleigh, north carolina
"Filters were not replaced."
ron F.
grand island, nebraska
jeff S.
champaign, illinois
"No complaints"
william S.
troy, ohio
"Work was done professionally and in a timely fashion"
robert B.
london, ontario
"Brandon was very knowledgable and helpful making me understand what the issue was and how to fix it"
faye F.
smyrna, georgia
henry H.
tulsa, oklahoma
"Jeremy is very thorough and he explains in layman's terms the issues, actions, diagnosis, and actions he took. He has been here before, and I asked for him again; he is the best of the techs who have assisted me."
ms taylor T.
odenville, alabama
gary M.
dover, new hampshire
david M.
hoover, alabama
"He was knowledgeable, friendly, efficient and willing to answer all my questions."
darold B.
ft wayne, indiana
"generous feeling"
elizabeth M.
jonesboro, georgia
"Thorough and knowledgeable"
mr sweeney S.
cary, north carolina
"two hours late"
carolyn W.
winnipeg, manitoba
"He was very patient explaining things to me and made some suggestions"
ron C.
orem, utah
"Aaron did a great job in fixing our furnace and answered all our questions in a polite, unhurried manner which made us feel important to him and to the company."
linda M.
marco island, florida
julie R.
savannah, georgia
james C.
calgary, alberta
ed W.
albany, new york
sandra B.
apex, north carolina
"On time,thorough and took time to answer my questions."
dean W.
middlebury, indiana
"called ahead & arrived when he said he would get there---very courteous and business like---"
thomas M.
tucker, georgia
"Mike is always professional and answers any questions"
robert G.
ft wayne, indiana
"Professional on attitude. And service"
ms. gryniuk G.
stuart, florida
randall S.
milford, ohio
jack W.
west haven, utah
"Knows his job I always ask for him"
konrad P.
oakville, ontario
"Cory answered all my questions and took time to explain everything I wanted to know."
timothy G.
roy, utah
"Very professional"
steven B.
baldwinsville, new york
donna m H.
palm city, florida
"Quick service"
pat R.
austin, texas
"On time, friendly and efficient"
andrew W.
cranford, new jersey
"Clear and honest discussions and recommendations"
ralph G.
georgetown, texas
"The agent came on time and did an efficient job inspecting and servicing our heating unit."
elaine W.
jamestown, ohio
brian J.
marietta, georgia
"He parked in my driveway and as with most service vehicles leaked oil on it. Also, used one of my filters since he didnt have any of that size with him. Part of this service is to supply the filters. He did it without telling me until I checked them and asked about it."
steve T.
ft wayne, indiana
"On time, very thorough"
mac G.
williamsville, new york
bruce G.
kansas city, missouri
"Very thorough in his process and worked diligently to diagnose my problem (which was complicated). Justin is a super employee."
mark C.
cohoes, new york
"I have no reason not to"
william T.
oakville, ontario
"The service seemed thorough and professional, and information given clear and complete"
john W.
ridgeland, mississippi
john S.
hudson, ohio
jim S.
syracuse, new york
"Excellent service, read ans below"
charles G.
rollingwood, texas
"Technician was on time, worked efficiently and was very pleasant to deal with. Also provided all of the necessary information regarding the visit."
mr bush B.
raleigh, north carolina
"The problem was diagnosed and a clear/understandable explanation was provided of the problem. Repair options were provided."
donald H.
trussville, alabama
"Michael took the time to do a thorough maintenance check up on our equipment. He was very knowledgeable and explained everything well."
talmage P.
centerville, ohio
roy C.
ballston lake, new york
"Technician was very good, polite and a good representive of your company."
morris K.
edmonton, alberta
jack/amy B.
clifton park, new york
rose M.
round rock, texas
"Jason is always most respectful, most friendly, most knowledgeable and most efficient."
philip L.
sharpsburg, georgia
stanley D.
south weber, utah
elaine C.
pickens, mississippi
"My service tech, Keith, did a great job, inspecting everything, listen to my concerns and discussed issues I had"
judith B.
knoxville, tennessee
richard F.
morristown, new jersey
"Very thorough"
ted M.
fort wayne, indiana
sandra M.
loudon need 10 ft ladder, tennessee
"He did what I expected"
vicki J.
indianapolis, indiana
mr. taylor T.
medford, new jersey
lesa E.
ft worth, texas
"great, just wish they had shoe coverings due to mud all over floors, had to clean up after he left"
michael G.
glassboro, new jersey
david D.
wakefield, new hampshire
judy C.
durham, new hampshire
"Came on time. Called before coming with eta."
mary O.
west jordan, utah
kay H.
tulsa, oklahoma
"Quality service provided!"
mildred E.
hoschton, georgia
"I have been using Service Experts for years and have never had a bad experience."
mary T.
fishers, indiana
sally F.
austin, texas
"Dan checked out my heather and reviewed the details of his analysis."
joyce A.
nitro, west virginia
"Gentleman was very knowledgeable and knew quickly what needed repaired. The service was quick and he was very friendly."
jeffrey B.
somersworth, new hampshire
"Showed up on time and complete repair to my satisfaction"
peter R.
wolfeboro, new hampshire
mike kar knuth K.
st. joseph, michigan
ms knauff K.
chapel hill, north carolina
"Brett's checkups of my HVAC are always completed with professionalism and respect for my home. He is client-oriented and definitely deserving of a Very Satisfied rating."
dale W.
south bend, indiana
"Our tech was great. My complaint is that we have been pushed back from our scheduled time the last 3 times, why make a schedules if they can't be met."
sylvira G.
irmo, south carolina
"Eric went above and beyond to help with my emergency. His knowledge, professionalism, and kindness was very much appreciated."
carol S.
batavia, illinois
"Rob was comfortable to have here, answered my questions, friendly"
toby S.
dallas, texas
warren* P.
hilton head island, south carolina
"Bobby is always very prompt & thorough."
darrell D.
st thomas, ontario
"prompt friendly service"
carmen M.
niskayuna, new york
mr felson F.
elmhurst, illinois
"Great job and professional, very sociable."
john M.
dunbar, west virginia
paul W.
enon, ohio
"Larry and david did a good job"
jim s.
fort wayne, indiana
"this review is for Victor on the furnace and the 2 technicians on the water heater(cant remember their names...Bob maybe? They were all professional, knowledgeable and helpful."
kenneth C.
plano, texas
"It took three visits to fix a problem with new Advantage program equipment. Obviously the heating had not been tested during the initial installation."
gerald W.
ft. wayne, indiana
"The teck. did a great job. I had other things that I had to do, and didn't even fnow He was heae. did super."
david C.
marlton, new jersey
"He was on time and answered all my questions"
gary M.
xenia, ohio
"Joseph was VERY courteous, voluntarily put on shoe protectors, got here within the 2-hour window, completed his work smoothly, efficiently, and quickly. Very nice young man."
mr burg B.
richardson, texas
"Good & professional."
thomas W.
castle rock, colorado
"friendly and professional"
mrs hanson H.
aurora, illinois
"Everything about the installation was very satisfied except for the clean up at the end."
tina D.
rochester, new hampshire
"The technician was efficient, pleasant and communicated very well."
ms anderson A.
brentwood, tennessee
"Dylan was very professional, helpful explaining things, and courteous."
connie B.
walton, west virginia
"Alex does an excellent job every time he services my unit"
mr schneider S.
boynton beach, florida
"Polite, on time and capable."
mr meetze M.
gaston, south carolina
mr potter P.
st catharines, ontario
lynn B.
mobile, alabama
"all went well"
bob S.
austin, texas
"The technicians are always very courteous and knowledgeable."
steve P.
round rock, texas
fredric C.
chadds ford, pennsylvania
"Dave went about business, even cleaned our condensation pump and informed us of filter condition. Very professional."
william R.
ft wayne, indiana
"Chuck was very professional, prompt and courteous. He asks the right questions and actually listens to the answers from his customers. Chuck is a very good representative of Rolf Griffin. He has excellent communication and caring skills."
bogier & it I.
raleigh, north carolina
bogier & it I.
releigh, north carolina
kara C.
dayton, ohio
"Punctual, polite, informative and friendly."
mr. sonnenberg S.
malvern, pennsylvania
bogier & it I.
raleigh, north carolina
ms parks P.
jackson, mississippi
"Excellent service"
takkai P.
indianapolis, indiana
"If I could, I will give a "0" instead of a "1". My air filter was replace in 3/15/2019 and was charged $50 for the filter. During the installation of the unit last year, I was told I can purchase the air filter anywhere. In mid-September, I purchase an air filter from Home Depot and it did not fit. I call your service department and asked why the air filter I purchased did not fit. I was told by the operator, after she consulted your expert, that it should fit. She asked me if I want a technician to stop by to see why it did not fit and I said yes. The technician did not come per appointment time. So I called again the next day and the technician showed up the following day. All he did was to replace the filter with a new one from your company and charged me $150 for the services which included $66 for the new air filter, and he never discussed why the one I purchased from Home Depot did not fit. I called the next day to ask why the one I purchased did not fit and why I was charge the service charge. The response I got was your company used a specialize high quality air filter and the dimension on the filter is a "nominal" dimension. When I asked about the service charge, she said if I wanted to talked to the supervisor and I said yes. Nobody called. I have a number of issue with this experience: (1) Nobody told me the air filter dimension is a "nominal" dimension and cannot be purchased from anywhere, (2) I thought I have paid for a 10-year service and was told it covered service charge for any services, and still got charge for service, (3) during the 3/15/2019 replace, I was charged $50 for air filter but this time (6 months later), I was charged $66 for a new filter, that is a 32% increase in price in 6 months. As far as I am concern, that is a ripoff and everything I was told during the initial purchase of the unit is not true."
ray H.
olathe, kansas
john H.
latham, new york
"The service team completed their maintenance in a reasonable amount of time. They left the area as neat as it was and they gave both a written and verbal analysis of our heating system."
thomas F.
niskayuna, new york
barry W.
lawrencville, georgia
"Kept me informed of what he was doing, respectful and nice."
thurman W.
suitland, maryland
gordon F.
menands, new york
mark C.
bluffton, south carolina
mrs altman A.
miami, florida
"Everything was checked and cleaned and the technician was very pleasant."
steve W.
fruit cove, florida
"He seemed very thorough and knowledgeable."
ms fox F.
nashville, tennessee
"Chris was polite and very knowledgeable of he was doing to repair my furnace . He will return to fix another problem on Thursday."
clelias G.
north charleston, south carolina
"Zach was very precise and check over everything...he did a great job"
tyler S.
smithfield, north carolina
"Billy was a great guy to work with. He was polite, respectful and went the extra mile on his own to make sure that my family had a functioning system as soon as possible."
kim C.
calgary, alberta
"Great technology with high tech camera allowing us to decide on how fast we should decide on furnace replacement. The appointment was meant for heat exchanger quotes and furnaces quotes however when talking with the technicians they said they don't make the heat exchangers any more which a few other companies were able to tell me that ahead of time via phone with the model # I provided. Luckily a second technician came with to help out the first guy just by chance and was able to do the quote on the spot. Seemed a bit disorganized whoever booked the appointment."
nancy M.
dallas, texas
"WILLIAM - you worked him over 18 hours in a row - no sleep WHATSOEVER- against the LAW SERVICE PRO- you certainly are NO LONGER LEVY&SON. WE just gave him 1 bit of coffee. WHAT A LOVELY EMPLOYEE- it was EASY but also AWFUL- PLEASE WARN CLIENTS about all of these WIPES even at ADULTS houses. DALLAS PIPES cannot take this!!!!"
juliet C.
kitchener, ontario
"Reliable to scheduled time. I appreciated the confirmation date time phone call. Plus given a discount bc I had a mail flyer."
susana J.
salt lake city, utah
"Well done by a very nice tech, as usual."
anthony W.
dallas, texas
annette M.
decatur, georgia
"LoveDay is always very professional and personable. He arrives on time, completes the job and is informative about inspection. Always request him for technician. Thank you Service Experts!"
martha O.
san antonio, texas
"friendly, introduced himself"
tom N.
longmont, colorado
"Victors professional manner"
richard D.
salt lake city, utah
"Prompt, friendly, trustworthy, professional,"
evelyn J.
antioch, tennessee
donna J.
bedford hts, ohio
"Didn't have knowledge on furnace #2. Didn't pay attention to how to replace filters and doors and needed me to try to help him figure it out."
marie O.
st catharines, ontario
"Mike is a very professional, polite & knowledgeable technician. He educated me every service which is very helpful to me. I actually enjoy having my furnace serviced by him"
maggie L.
oakville, ontario
"He was on time, knowledgeable, efficient."
mrs korte K.
raleigh, north carolina
"Very prompt, worked hard and fast, very kind and personable."
frank D.
highland heights, kentucky
mr collins C.
raleigh, north carolina
"John came in and very quickly got started and finished our Fall tune up promptly."
al C.
choctaw, oklahoma
rich P.
mission, kansas
"Very thorough explanation of installation and updated along the way as far as their process was concerned."
charles T.
oklahoma city, oklahoma
"They were very professional."
elizabeth R.
broken arrow, oklahoma
"Extremely courteous and polite manner by both technician and trainee. Technician was extremely thorough and took the time to mentor to trainee and the most positive manner. At the end of visit technician admitted training was his passion. I forget his name but he was an exceptional employee loyal to his profession and the company he represented. He reportedly came from OKC."
david C.
hoover, alabama
"as a norm for norrell--the tech is most qualified--professional-courteous. I have been a customer for couple of decades, and at this juncture--will continue to be a customer !!--norrell has built a trust factor with me"
rodney B.
jamesburg, new jersey
kim T.
granger, indiana
"Friendly and knowledgeable tech"
sam B.
corryton, tennessee
"Tech very knowledgeable and professional"
robert C.
plano, texas
"There is little or no way for me to QC the work completed. Therefore any judgement by me would be purely subjective. The above 6 is subjective."
mr patteson P.
lexington, south carolina
yolande B.
ft wayne, indiana
"Chuck ran into a problem, double checked connections and was able to get the furnace running."
deena P.
indianapolis, indiana
"He was honest with us."
diana M.
elkhart, indiana
"Everything went smoothly with no long sales pitch"
steve S.
atlanta, georgia
john B.
ogden, utah
carol R.
calgary, alberta
"He showed me pictures of dirty filters so I could tell when mine needed changing. Explained what he was doing."
mrs edwards E.
lasalle, ontario
"Pleasant. Good communication."
philip R.
buffalo, new york
"Did an excellent job. Asked if anything needed to be checked. Had part3 on truck."
pamela V.
strafford, new hampshire
charles J.
somersworth, new hampshire
"Technician was on time, courteous, and provided a good explanation of the results of his service."
emily W.
atlanta, georgia
cathy M.
chittenango, new york
david W.
atlanta, georgia
mr hernandez H.
oklahoma city, oklahoma
"did a very thorough job of explainig all options."
irene G.
layton, utah
"Jim Murphy is very professional. He's very informative about my heating/AC systems keeping me updated on everything that needs to be done or if something needed in the future."
melinda G.
arlington, texas
"Very thorough"
samuel W.
oklahoma city, oklahoma
"Always room to grow"
doug C.
lenexa, kansas
"Analyzed the problem"
robert L.
tipp city, ohio
rodney O.
dayton, ohio
"Kenny was very through in his work and informative of what he was doing. Polite as well."
frank B.
west chester, pennsylvania
"A technician came to my rental property and I never heard back on what the issue was and what is needed to fix. The tenants said the technician was there for a brief time and I tried to call the technician multiple times and they never answered. I called the main number today and the operator had no idea what was the diagnose and tenants confirmed that the thermostat still does not work."
julie B.
buchanan, michigan
"The tech was very professional, prompt and completed his work in a timely manner."
marci P.
hilton head, south carolina
david J.
raymond, mississippi
"The service was completed in a short period of time. I thought the ac was going to be checked too. But it wasnt."
theresa P.
latham, new york
"Heather explained what she was doing also the numbers that came up. Polite as was Josh"
mrs davis D.
mt juliet, tennessee
"The technician was prompt and helpful"
john C.
n ft myers, florida
jane D.
charlotte, north carolina
"Very polite and thoughtful"
keith S.
littleton, colorado
"Nick was on time and pleasant (friendly smile) and efficient."
brenda M.
goshen, indiana
"No humanist perfect"
alexa moore M.
kingston, ontario
"Darren was extremely kind and knowledgeable"
harold F.
charleston, west virginia
"Did what was needed, also mention some other things I needed to have done."
anna L.
schenectady , new york
"I am extremely satisfied with everything that Roland J Down provided me in terms of service and assistance with installing my new furnace."
mr g abernathy A.
germantown, tennessee
"Dependable service"
joeven D.
prince george, virginia
terri K.
boulder, colorado
"Technician was very friendly and prompt."
gloria M.
winnipeg, manitoba
"The technician was considerate of my house, efficient and knowledgeable"
john H.
kingston, ontario
"Terry set about the HRV repair and renovation very efficiently. The leak test of the air conditioner was inconclusive but the test and refill will be tackled in the Spring/Summer. Terry was careful to explain what he was doing and answered my questions."
charles S.
lexington, oklahoma
janice S.
kingston, ontario
"Very helpful at exolaining"
louis C.
san antonio, texas
"Ruben came out about sept and said my Freon was real low. He said it looked like there was a hold in the pape. He set me up for oct 15 to check it again. Well it was still full. So it looks like when it was installed the Freon was not put up to the lever it was to be."
mrs moran M.
chicago, illinois
"Friendly, provided feedback"
j.c W.
jackson, mississippi
"Technicians were personable professional and explained all of their actions in addition to summing up the visit."
sara S.
indianapolis, indiana
"Very helpful"
john K.
bentleyville, ohio
deborah H.
buffalo, new york
"Sales Representative and consultan are always curious."
peggy M.
tulsa, oklahoma
"my tech was very polite,informative and efficient."
ann P.
chicago, illinois
"Roy is always very knowledgable and thorough"
barbara W.
elkhart, indiana
"On time, knowledgeable and helped me get a new, and needed thermostat. He even gave me choices on each one and helped me learn how to use it after I picked one."
ron R.
norman, oklahoma
"You had a salesman along with the serviceman. IF I need to buy something I will call you.. I have been working heating systems for over 40 years so I know when I need something."
linda G.
champaign, illinois
"on time and pleasant and efficient"
robert R.
elkhart, indiana
"Felipe was polite, professional, helpful and detailed. He did a thorough inspection and service of our furnace and noted that our attached humidifier was both dirty and clogged. We agreed to an additional service charge of $58 to get it serviced, Money and peace of mind well spent."
mary S.
prairie village, kansas
"I'm sure the tech knew what he was doing but I was very put off by him from the beginning. He started by wanting to see the attic. 1st time a tech ever asked to see it. Doesn't have anything to do with servicing my furnace. It went down hill from there."
danny P.
hamlin, west virginia
"Did a good job"
myung K.
loudonville, new york
linda G.
springfield, ohio
joseph S.
niskayuna, new york
mrs pyewell P.
west chester, pennsylvania
"Very professional technician."
wilbur B.
fairborn, ohio
karen C.
fort washington, maryland
"The technician was very courteous and give me tips that would save me money."
gary C.
somerville, new jersey
donna S.
garner, north carolina
"Daniel was courteous and thorough. He did a complete check on the units and explained any recommendations we needed. He arrived a little after our scheduled time but we were notified and it was not problem with us."
edward T.
schenectady, new york
"HEFIED MYproblem."
royce S.
arlington, texas
penny W.
austin, texas
"Polite, efficient, on time, and knowledgeable."
george G.
durham, new hampshire
"Ryan was very helpful addressing my concerns. I feel myself and your technicians are still in the learning curve for my Lennox HVAC with iComfort Thermostat."
sandra S.
san antonio, texas
"He was very polite and did excellent work."
wyvonne J.
niles, michigan
"very professional and knowledgeable of their job"
susanne E.
kingston, ontario
"The technician was efficient and polite as usual. Hopefully, the loss of a year's worth of service that I paid for will be made up for this year."
richard P.
hilton head, south carolina
"John is always very professional, very friendly, and very concerned about any issues we may be having with our systems. He is always very respectful of us and our property."
judy D.
kittery, maine
"I really like Parker... He is very respectful of my home.. He is knowledgeable, friendly and takes the time to let me know what he is doing... Plus he cleans up after he is finished with my service call. Kudos to Parker..."
jeff G.
albany, new york
"Excellent installation"
debbie W.
winnipeg, manitoba
"Even though I was mistaken about having a service plan, I was visited almost immediately and then actual fix on the first morning after the long weekend. Appreciated it!!! Thank you."
mr schadle S.
holly springs, north carolina
"Friendly and thorough"
tim R.
arlington, texas
"Pleased with service"
kristie Y.
north syracuse, new york
"Sam was professional and knowledgeable."
adam L.
fort wayne, indiana
"Arrived within reasonable time for emergency call. Knowledgeable, friendly, good communicator. Resolved issue quickly."
dick W.
fort wayne, indiana
david W.
overland park, kansas
"couldn't do work because of time limits - rescheduled"
bill T.
voorheesville, new york
"Clint is an excellent service technician. Before he started he asked if we had any problems, and when complete, he took the time to explain what he did and what we can expect as far as life expectancy of our boiler and hot water heater."