Service Experts Heating & Air Conditioning Reviews

"Sergio deserves a '10.' However he or another technician was supposed to return within several days with a 'pipe' of some sort to complete the job. Services Experts called to say a tech would be here last week and gave me a 2-4pm time block. No tech came nor was I called for a rescheduling or reason for the no-show."

"Doug gets a 10, but your back office let him down..... twice. I distinctly heard Brian tell someone to make sure Doug had a tub of sealant to use on the opening from my old humidifier. But they didn't relay the message to Doug. Then, when he came back this second time at my request, they mistakenly told him there was a water leak from his initial installation, which there isn't. So once again they didn't give him the sealant. but he improvised, using aluminum tape. Problem solved, thanks to Doug. but your back office needs to greatly improve its communication."

"Because Jared did an excellent job replacing our faulty blower motor."

"I have used your services for as long as I have owned my home. The Service Technicians have always been very knowledgeable and provided service that was appropriate whether they were responding to an emergency service call or to a scheduled service call."

"I ALWAYS GET EXPERT SERVICE WITH GENE. HE IS THE ONLY ONE I TRUST AT CLIMATE CONTROL. WHEN HE LEAVES I WILL ALSO."

"Heating system no longer functions properly after routine TML service. Technician left us with the furnace not working and the house cold. One week later, house is still cold and furnace not functioning as it as prior to routine seasonal service."

"Ethan and Bryan were efficient, kind, and knowledgeable about the equipment they installed for me."

"He did a great job."

"The technician was able to come out earlier than expected. Although he had to come back the next day with a needed part, he came early the next day as well."

"Scott was great, arrived right on time and was very respectful to my home."

"Carson was a great salesperson"

"Very informative and transparent"

"The young lady saw exactly what our issue was and swapped out our thermostat and our unit was up and running within minutes."

"HE WAS KNOWLEGABLE AND HELPED TO SOLVE THE PROBLEM WITH HEATING"

"CONSULTANT WAS HONEST AND STRAIGHT FORWARD IN DESCRIBING THE ISSUES."

"I called late evening on a Sunday that we have no heat. Rick arrived at 10:40 p.m. and found the nozzle on the furnace plugged up, despite having had the annual service less than a month before."

"Jay came within the time frame. I got a phone call telling me he was on his way. He was very polite and introduced himself immediately. He was very efficient cleaning my furnace."

"Vroom personable. We never knew he was on the house once he got started. Worked quickly and left a neat work area."

"Brian Wiggins was professional, courteous, and thorough!! Please send him back for my summer tune up!!!"

"You were very late. I was without heat and had scheduled an 0800 - 100 work window. The Technician finally showed up at 11:10 AM telling me that he got diverted because "a customer was without heat in northern Chester County." Not sure what was so different about that person's plight and my own: I was insulted, especially since I've been a Customer for over 20 years."

"Chris arrived on time. Performed fast and accurate assessment of our system."

"Dan was very professional, explained what and why he was doing things."

"Very satisfactory."

"Arrived on time, friendly"

"Too much trying to "upsell" items. Request items that are "iffy" to perform at this time"

"Then technician was very nice, polite and knowledgeable"

"Technician explained tests and results thoroughly."

"Courteous service"

"Fast and efficient"

"Skilled team and no surprises"

"He was very pleasant and helpful."

"Glenn was very clear what had to be done with toilet in master bedroom ."

"The rep came within the appointed time."

"Technician clearly explained what the problem was and what needed to be done to fix it. He was very willing to answer questions."

"Technicians are always very professional, thorough, and explsin whst they're doing"

"SERVICE WAS GREAT SERVICE PERSON FRIENDLY"

"Tyler was very efficient, professional.and polite."

"Came out twice the day I called to get my heat working."

"Everything is always perfect when I get the same technician"

"Professional attitude, punctuality, thorough"

"Josh determined the cause of my humidity problem and discussed options foe a remedy."

"He took the time to explain what he was doing and and cleaned up any mess. He also suggested I should check the humidity filter in a couple of months due to our hard water."

"Jason found a possible reason for a continuous problem we ave been having with the furnace. He was professional and personable."

"After a heating tune-up, I was told that I had a leaky evaporator coil. When asked to confirm that with pressure readings, the tech said he could not do that. Calling for a leaky coil during a heating tune-up seems very suspicious. I called your office asking to speak to the Service Manager about sending a technician out to confirm. Note - I put on the A/C before the front hit yesterday and room temperature dropped 3 degrees within a few minutes. I was told the Service Manager would call me back. No one has called. Unless I hear back, I intend to bring this to the attention of the corporate offices - I know several of the VPs having worked at SEI in the past."

"Knowledgeable, took time to explain what was done"

"Garrett was very pleasant and arrived on time. He was doing a 6 month maintenance check. I feel like he took his time to check everything thoroughly."

"They were competent and didn't make a mess."

"On time and professional"

"Efficient and very knowledgeable"

"The tech was great and did a great job. But I was scheduled for 12-2, then told he would need for hours since I had 2 units. I said that is fine as long as the appointment starts at 12, noon..so thats when it was scheduled for. The tech showed up after 4pm. So someone in scheduling needs to do better."

"Charles was friendly thorough, patient, and professional. You are fortunate to have him in your employ."

"The tech explained everything he was about to do, asked me if there were any issues or problems beforehand. He wore shoe covers which was considerate."

"Easy appointment set up and friendly staff"

"quick, neat, respectful of my home"

"Efficient friendly and explained everything"

"The office called to let me know the tech would be at the later end of the appointment, which was REALLY appreciated! And the tech was fast and thorough, as always."

"The technician was very accommodating and responsive"

"Courteous and efficient"

"Jason was knowledgeable and helpful . Figured out the problem immediately."

"On time, friendly, very knowledgeable, answered questions and explained everything."

"Service techs and office reps are professional, friendly and helpful."

"OH MY GOSH....love all the service technicians. Very helpful and felt like they were looking out for my best interest."

"The technician was very thorough and checked my furnace carefully."

"My original problem (heat pump not shutting off) started Sunday, 12/1. I called & tech Logan came within 2 hrs. Heat pump had finally off by then, thank goodness. He couldn't resolve wiring issues. Said needed another set of eyes to be sure. 2nd tech Daniel came Monday. Appreciated his honesty of saying heat pumps not his area of expertise and needed Dalton. Dalton couldn't come (sick), so I said could/would wait until he or another was available. Chris came out on Thursday evening and stayed until all wiring issues for thermostat, air handler, and heat pump were all resolved correctly. I do appreciate every one of their efforts so much. 3rd time was a charm (hopefully). All seem to now be working properly and correctly."

"Jarrell was prompt, courteous and did quality work. He also explained all the levels he checked on the furnaces and explained what the numbers meant. He scheduled my next appointment before he left."

"Mike Long is the beat service technician period!!"

"VERY SATISFIED"

"From the beginning to the end of our furnace/AC orders and installation, we received knowledgeable, courteous service."

"Paul was prompt, professional and knowledgeable. He took the time to explain everything that was going on"

"We have used Pardee I think for 15 years. We have always been happy with the service and the Technicians."

"Ron was extremely thorough and knowledgeable. He recognized (when a previous technician did not) that there was an error code that indicated the system was out of balance causing the system to switch to auxiliary heat far too often. Of course, this caused my electric bill to be higher."

"Excellent service"

"on time ---friendly ---"

"This was our second time having Jose service our system. Always Professional and so thoughtful of our needs."

"Work not done according to what we were advised would be done. Unit does not appear to be the correct size for what is needed. AND had to have a service call within minutes of techs leaving."

"The problem was solved quickly"

"Only problem was that my service call was scheduled from 12N-2P and the technician arrived at 3P."

"I contacted your company on a Sunday for furnace problems, and Kassam was very helpful and was able to prompt me enabling me to get my furnace working via a phone call. Technician Josh came out on Monday and diagnosed my system, and as soon as parts arrive my system will be repaired. Accollades to both of them, but a big "thumbs up" for Kassam."

"Technician was good and on time and great to deal with but the furnace wasn't working all day and I didn't realize it until evening. Also had a vacuum blow out that left the wall very dirty. he did clean it up but there was a noticeable stain remaining. Hopefully it will come out and I wont have to repaint the wall."

"Job was done well and expediently."

"Found the problem and fixed it the next day."

"Very astute and saw problem immediately, knowledgeable, polite."

"Service was prompt and quick - but I was told once again the sky is falling and that I needed to replace a working heating system for $8,500."

"Francisco has been to my home before. He is always on time, friendly, efficient in his work, and knowledgeable about my products and the services provided by Strand Brothers."

"Every technician has been friendly and knowledgeable."

"Was polite, professional, quick and informative."

"work was done timely and neat"

"On time, completed work, briefed me after completion"

"Steven showed up in time of appointment. Explained everything he was going to do."

"Mark was very thorough and found a gas leak in my attic"

"Very friendly people. Knowledgable and professional yet friendly and personal. We felt at ease by all 3 gentlemen and were happy to have them helping us."

"Pleasant technicians"

"I have contacted customer service and still have not hear back regarding our service we received on December 5th last week. Extremely disappointed and we would like to be contacted."

"Seems like they are always selling something when they come for preventative maintenance."

"Dave did a good job and was very nice to deal with."

"Excellent service tech"

"The technician, Stephanie, was outstanding, best we've ever had. She was very thorough, very helpful and very diligent. Very professional."

"Technician went through service call and our system features including our humidifier."

"The visit was quick and efficient"

"Gabe & Mike provided us with excellent service, listened and addressed our issues/concerns and answered questions so that we understood."

"curteous, knowledgeable , answered my questions"

"He was very helpful and explained what he was doing."

"VERY PROFESSIONAL"

"Called was prompt, polite and knowledgeable"

"Excellent tech"

"Over 2 hours late for the appointment."

"Arrived on time, explained what he found, and reminded me to renew my contract next visit."

"knowledgeable service people."

"Consistently good service"

"Jose was very nice, explained items clearly when I asked him about the furnace, and confirmed items to look at were on the work order."

"I had three services from your company lately, and they were satisfied to me , except last service for my heater. Technician, Jwan (?)sold the program to me and it was only on a scrape paper without any formal document. I have tried last few days to ask your company to provide this program information. However, It seems no one can help me. Can anyone let me know how can I obtain this information?"

"Justin arrived on time, is efficient and knowledgeable. When he found a problem, he explained it and made a suggestion for us to think about, without pressure. Justin is clean, respectful, and a totally pleasant person."

"Andy went the extra mile to make sure everything was right before they closed the ticket."

"Technician was polite, on time, and very knowledgable."

"I called for service to hook up new thermostat. I could not be at the house at the time, and the technician use high pressure to steer my 84 year old father into buying a whole new HVAC system for $9,600. The last time he bought one from you he got a 5 year warranty. This time, he was up sold to a 10 year warranty. My dad won't live that long. The old A/C might have out lived him if you replaced the fuses and called it a day."

"John is always very respectful of us and our property. After a very full and long day for him on Dec.9, he still came to our house around 7 PM to resolve a problem with one of our 3 heat systems. He i.d. and fixed the problem."

"Aaron was friendly and articulate and informative."

"Called and arrived as promised. Quickly determined and resolved the problem. Very professional"

"The job was done in a timely and efficient manner."

"Keegan is a very capable tech who answered all our questions easily"

"Overall experience was good"

"Tech was in my attic longer than any tech ever spent cleaning my furnace. I heard him working g away and was concerned he found a problem. He said, no man, I just doing my job cleaning it. He was so nice and polite and I knew my furnace had actually been thoroughly inspected when he left."

"Very helpful and knowledgeable."

"i needed someone willing to fix my heater, not sale me one."

"I trust Mike to tell me the truth and be thorough in his service and evaluation. He is very careful and never gets things dirty or forgets to reset temps and on/off settings. GO MIKE."

"It was timely, done quickly and very professionally."

"Luis was very thorough and patiently and clearly answered all my questions."

"Ira was quite helpful. He noticed mold in my unit and recommended an immediate solution. A very nice man. I hope I can keep him on my account."

"My score reflects the fact that AE couldn't get tech here within 2 hour window on the day when originally scheduled. Ernie barely made it here within 2 hour window even though I was his first appointment for the day."

"Courteous/informative & concentious."

"Tech was polite clean, prompt and careful"

"The technician showed up on time and reported that he did what he was supposed to do."

"Roman was friendly, professional,and knowledgeable and completed the maintenance in a timely manner."

"Gorge did an efficient tuneup for both units"

"Both Brief and Christina were extremely courteous, professional, and helpful. James was very thorough in diagnosing our issue with the Lennox unit."

"Daniel did an effective and friendly job of identifying our furnace's equipment needs, explained their condition and problems, and what options we had; he explained each step along the way and show me the outcomes when completed. I give that high marks in competence and customer service!"

"Anthony was professional , thorough, clean and overall did a great job installing my new water heater."

"Technician used shoe covers. Work needed clearly explained. Work looks good."

"Very friendly tech showed up early and was very professional and curtious."

"The plumber was sloppy and I had to request 2 extra appointments to fix the issues. One of the issues could not be fixed."

"Techs were very friendly and professional. Explained everything clearly."

"excellent customer service he explained everything"

"Very professional and great! Appreciate him coming out so late"

"The technician was great - my only issue was that our appt was scheduled for a window of 2-4 pm and he came at 5:30. Also, we never received a confirmation call the day before - we had to call twice to check and see that he was actually coming."

"Jacob addressed all issues and thoroughly explained what he was doing and why."

"Craig was patient, thorough and cleaned up all dust."

"Tech was very knowledgeable and had great personality"

"Kara was very appreciative of the care taken by Winston and Nick with the heating TU. Winterizing the dehumidifier in the crawl space was really a nice touch and the CO testing gave Kara confidence in the safety of the furnace. Nice job guys! Happy Holidays! Yes.....I know it is time to replace and YES it will be ADVANTAGE ; )"

"Friendly and great service provided."

"3 year old system purchased and installed by you needs significant expenditures per routine abc call. Very disappointed in your recommendation to purchase a Lennox unit and now be confronted with major system issues."

"The Tech. did not know we ordered the apco uv lamp on this visit he call base and they brought one out"

"Trent was quick and thorough."

"Clint is always thorough with his work. He is personable, respectful - he is the best. You are a gem there...keep him."

"He was very detailed and explained the problem and solution well."

"Tech was great, explained everything and answered all my questions"

"Mike is my service guy. He is prompt, professional, and a pleasure"

"Chris was efficient, knowledgeable and courteous."

"Tech was not aware I had recently renewed my service agreement. Tech did not call prior to arrival."

"WES WAS VERY FRIENDLY AND HELPFUL, ANSWERED ALL OF MY QUESTIONS AND GAVE ME A FEELING OF TRUST."

"Very knowledgeable. Professional. Instructed me on how to correctly use my thermostat so that I had a EVEN heat instead of constant adjustments. Excellent communicator"

"Brandon was courteous, knowledgeable, efficient, and left me feeling reassured about the current condition of our HVAC system."

"Ben answered all my questions about potential future service needs. I was especially pleased that he could give me an estimate for a new, digital thermostat. His work was efficient, timely and quiet. He recommended the "Advantage Plan" for me in the future. I would like more information about the rewards program, as my great nephew referred me to Rolf Griffin and I would like to see him rewarded for helping me find such a great HVAC company."

"Technician was very knowledgeable and arrived on time - with an advance call to let me know exactly when he was going to arrive."

"was prompt and got the job done quickly"

"On time, friendly, professional and does a good job."

"Good job"

"Professional, timely, and thorough."

"Prompt, courteous"

"Tech was very informative. Lots of good advice. Very thorough."

"Had water heater installed. Took 3 techs almost 5 hours. Less than 10 hours later...disaster. Water leaking everywhere. On Saturday. When emergency # called: the suggestion was to wait until Monday. ???? After many conversations, and HVAC on call tech sent (who was sympathetic) but unable to fix, we convinced the manager to call a qualified plumber. Plumber came SUNDAY AM--had it fixed in less than an hour. WOW. He knew what he was doing. Terrific. From another company--and really came through. Why did WE have to suggest a PLUMBER for this job????"

"On time. Friendly, very professional, neat appearance. Has been to my on several occasions."

"He gave me notice that he was near my house, which means he was on time, courteous and efficient."

"Calleb was professional, courteous, and friendly. He seemed to do a thorough job and was very helpful in answering our questions."

"He appeared to be knowledgeable & serviced our equipment."

"Ralph was greaton time, efficient, etc."

"Job was done quickly and very well."

"Technician was not on time but we were notified beforehand so we're ok with that."

"Excellent service throughout!"

"Aaron is always polite and willing to take the time to answer any questions we may have, and does a great job keeping our units working smoothly!"

"Good communication. On time. Friendly. Overall good experience."

"They handled everything quickly and efficiently. They also explained everything on the inspection paper."

"They let me know in plenty of time that they were coming...very nice and informative..."

"Miguel always is very professional throughout all the years he has been coming to do AC or Heat service, I can trust him to do the right service."

"Service rendered"

"I was able to schedule an appointment online. The representative called day of the appointment and asked if the technician come out early wich was great. When the technician was done with the tune up he was able to answer all my questions. I will refer the company and use them for all my heating and air conditioning needs."

"Thorough complete winter season check"

"The first part was the sales quote. Good explanations were provided to all our questions and we had confidence in the ability of the sales person. The second part was the installation of the furnace and air conditioner. This went very smoothly."

"Technician very professional and friendly."

"He did excellent work in explaining everything and being kind."

"The technician replaced the humidifier filter to the furnace, which was caked with calcium. When I went into the basement the next day, there was a lot of calcium on the floor, which I had to mop up. I feel the technician should have vacuumed up the mess left after the filter change."

"The tech that came today did a good job of correcting an installation problem from the previous tech that did NOT do a good job."

"on time , very helpful."

"Because the repairman only seemed interested in selling me a new furnace and was unwilling to replace the part that had failed."

"good service and recommendations, but uncertain about answer to question."

"Very concerning technicial, listened to us and helped with getting our problem solved and what to do in the future."

"Technicians very professional and courteous and answered all our questions"

"On time and courteous"

"He was through."

"Very quick response accurate diagnosis and repair."

"He wasn't as thorough as other techs that worked on our furnace. Plus he put the cover on the pressure valve which caused problems down the road. That caused us to call Service Experts about a service code and the woman was very little help to us. That call was around four p.m. on 12/6/2019."

"Came one day early!"

"R.obert efficient and polite."

"The guy sat in our driveway for 20 minutes on his phone"

"The technician was courteous, professional and insightful. He was able to identify the problem quickly and accurately, and remedy the situation."

"Andres was professional, kind, helpful and efficient."

"Mike was personable and effective in describing the work he did."

"Mr. Janssen was very courteous and professional."

"Technician very knowledgeable about the premium.plus plan we signed up for and explained our options and was able to answer all our questions"

"Did a good installing job and addressed my concerns."

"Technician was very friendly and professional in explaining what was done."

"Came in time window, knew their job, quick installation, and explained the new setup in language I understood."

"He did a great Job"

"Efficient, courteous, careful"

"Showed up on time"

"On time and service completed in a timely fashion"

"Anthony was on time, was very knowledgeable, and solved the problem."

"Pedro took a look at our system and checked it extensively, addressing all of my concerns and questions . He'd been at out house before so he also knew the system."

"Concerned about my problem. explained what he was doing and gave insights to the issue and resolution. Was courteous and pleasant."

"the heater had not been maintained. Your rep cleaned it thoroughly and tested it to the nth degree. I am confident the heater is safe to use"

"He was great - looked at everything. Gave us great advice, not much needed. Honest and open and quick"

"Good communication on progress and results of the work. Courteous, friendly, prompt & professional."

"Last minute appt and he knew I had a time crunch"

"Tried to convince me my heat exchanger is showing signs of wearing out. No it isnt. After almost 15 years with TML I will search for a different company now."

"He was fabulous"

"Gary was prompt & informative. No issues with service."

"The ONLY saving grace for this interaction with Gordons was the professional installers. The salesperson was not readily available when there was an install issue because of her mistake, and even after she was notified, on the day of the install that the healthy air system couldnt be installed, I was still charged for it. This was on a credit card that interest was accruing on, will I see that refunded as well? It upsets me that I wasnt given a new accounting of cost prior to completion. It makes me question if the pricing for the unit was correct. I shouldnt have to fight and claw to fix your companys mistake. I also feel there was nothing done to assure customer satisfaction. Reach out and at least apologize for the error. I would think that spending nearly $10K would gain me a small margin of care from the Customer Service Manager. Feel free to reach out to me, but until then Ill be placing a review on Angies List, Yelp, and Google that are less than desirable."

"Andrey always arrives on schedule and is very professional and courteous."

"Morning tech came out for maintenance appointment and mistakenly did something to make transformer blow out an hour later. Johnny came to fix within two hours on same day. He didnt have supplies that he needed, and got on the radio to hunt one down on another truck even though late in the day. He was determined to get things done even though dark had fallen and supply houses were closed. We sent him home saying wed be fine that night and he and a senior tech were back at 9 a.m, sharp the next day to fix things. I am always impressed with your customer service and am glad to have bought units and maintenance plans from you. Everyone is professional and eager to please, from salesmen to techs to dispatchers."

"technician on time, friendly, professional and likes dogs!!"

"Nick called before coming over, was here on time very polite and personable. He did service as needed in reasonable amount of time.. No complaints"

"All expected service delivered professionally and promptly. Isaac went above and beyond by being friendly and tightening a couple of loose screws."

"Because of his professional qualities."

"I have discussed my concerns with a manager."

"When a service member is going to be early someone should let the customer know that they are ahead of schedule and will be at their house before the appointment time."

"$169 yearly fee is on the high side compared to other companies."

"Zachary arrived right on time, was polite and courteous and did his job exceptionally well."

"things are up & running well. The technician did a very good job.he is a credit to your co,Thanks much,"

"On a challenging heating day we had a service call within the day. Kyles professional approach exceeded our expectations. He had a very long day but persevered in fixing our problem. The furnace worked flawlessly. Thanks"

"Technician arrived on time, was professional and courteous. Also answered any questions I had."

"The tech arrived soon after I called and the problem was fixed"

"Installation of hotwater heater was a 10, but the promise of $200 off the insulation job did not happen?"

"Fixed the problem quickly. Very helpful, knowledgeable, polite serviceman."

"good response time"

"Mike, as always, was very prompt, efficient, professional and knowledgeable."

"he was thorough and explained everything. Very professional"

"The response time was fast, the technician was super helpful, identified the problem and fixed it. Courteously and promptly."

"Prompt Available on a Sunday Knowledgeable, friendly technician"

"On time, efficient, explained everything tonyd"

"Very courteous technician, explains well what he has done"

"Technician was knowledgeable and arrived on time."

"Very professional man, a credit to your organization."

"The technician arrived when scheduled and completed his work quickly."

"the guys are great who come out. getting ready to call again tonight furnace is doing the same thing that they have been out here 5times."

"Always kind and helpful."

"Very friendly, and got the job done in a timely manner!"

"Courteous"

"The tech did a fine job, however I believe that the company schedules an appointment, has the owner open the house the air filter (the most simple yet critical service item) should be included with the annual service / maintenance payment."

"Have been using you guys for years and a very happy with the service."

"Brody was helpful in every manner during the maintenance service."

"Although Kevin was not able to fix my problem completely, he did a thorough evaluation of my problem, made a change that I requested, and made suggestions plus other appointments that may reveal as well as fix my problem. It's a start."

"first day it was past 7 and running later. I canceled. Second day, very late, but tech did call both times."

"He was professional and courteous and even spoke highly of your company when I was upset that as many technicians that have serviced our unit, no one mentioned our humidifier filter needed replacing. Someone should have said something. IT WAS FILTHY!! Yet, he complimented and represented your company well. Hes a keeper!! Next time I require service I will request Sam. Not that happy with your company but too lazy to seek another, for now."

"Always room for improvement"

"Service always very satisfactory."

"Technician arrived on time, preformed the maintenance check quickly and efficiently. Friendly and knowledgeable."

"Calvin is a TOP Technician - Loose "Calvin" and you loose me."

"because russel s.he the best tech...in the buss. he is the man that your want in your taem."

"Scott was excellent as always."

"Paul was prompt,police and efficient."

"Pleasant, professional service. Also, we had a call letting us know that the person was on their way out - which is helpful when there is a broad window of time that they may arrive. The person calling was also pleasant"

"Alex who did the work was so friendly and explained everything that he did. Was very thorough!!!!"

"Very professional."

"Everything went well. The technician answered any questions we had to our satisfaction, were very polite and took care in carrying equipment in and out of the house."

"Ernie thoroughly inspected my two units and provided me with an assessment of their present condition. He was very professional and pleasant."

"Daren arrived on schedule, efficiently performed the scheduled service and recommended and priced possible upgrades."