laura M. amherstburg, ontario February 20, 2021 "good service excellent worker knows what there doing"
michael B. delray beach, florida February 20, 2021 "he is an excellent technician. He explains problems very well fixed my system better than anyone else ever had."
dorsey S. austin, texas February 20, 2021 "Problem was resolved quickly and thoroughly explained as to what we should do if this happens again."
justin D. albany, new york February 20, 2021 "Mike & Enrie did a great job and very knowledgeable of their job."
anita H. indianapolis, indiana February 20, 2021 "I didnt have to wait too long for the technician to arrive, and when he got here, he diagnosed and fixed the problem quickly. He was friendly and knowledgeable."
sherri S. gananoque, ontario February 20, 2021 "We had a problem with our hot water tank and immediately Brendan had a technician check it out. Rob and Spencer were efficient and hard working when they came to replace it. They have installed 2 furnaces for me and now a water tank. They disposed of the old equipment which made our life easy. Thank you all at Service Experts!"
marilyn C. louisville, kentucky February 20, 2021 "the Tech was professional and courteous and fixed the problem right way, good job."
ms whittaker W. champaign, illinois February 20, 2021 "Very nice to work with; explained everything. Impressive how much they studied the problems....I felt confident!"
vallarie B. kansas city, kansas February 20, 2021 "On time, went right to work on pipes, no unnecessary mess! Very friendly, courteous, and went right to the job at hand."
arne K. manlius, new york February 20, 2021 "Information was provided rapidly but in depth and actual work was expedited extremely quickly-"
takeya O. blythewood, south carolina February 20, 2021 "The technician didnt have the filters needed to replace my old filters. Not his fault this question should be asked during the scheduling. This is not the first time this has happened to me on a maintenance appointment."
theresa W. wake forest, north carolina February 20, 2021 "Installing the furnace/air handler took 11 hours, partly because some parts or equipment had to be acquired in the middle of the process and the installers were gone for more than 2 hours. Additionally, I was quite concerned that there was too much air flow coming from the vents, being very loud. The first attempt to send a technician meant that he/she would arrive after 8 pm which I objected to. When a technician arrived the next day, he was discourteous in implying that there was nothing wrong for me to be concerned about and said he could not fix it. He also was wearing a very dirty mask and had dirty hands. Then two technicians came another day and were able to lower the flow to that it is not as loud as before. They were much more courteous."
robert d geis G. titusville, florida February 20, 2021 "the first three were not prepared to do the service requested. the second person, Aaron did the job very well and we would like only him to service our equipment in the future"
lucy S. covington, kentucky February 20, 2021 "When I got home from work today, I discovered there was a leak up by the valve on the pipe that was repaired on Thursday. I have an appointment on Monday to get it repaired."
karl M. bridgewater, new jersey February 20, 2021 "Chad was on time & called me to tell when he would arive, He did a very good service!"
joanne S. elkhart, indiana February 20, 2021 "The men done good work, was polite. Had the mask and shoe coverings on."
nancy K. silverhill, alabama February 20, 2021 "Donnie Anglin my Service Technician was very friendly and did his job well and fast."
carol P. maineville, ohio February 20, 2021 "Michael was very courteous, efficient, very knowledgeable, and answered all our questions. Great experience"
cynthia C. austin, texas February 20, 2021 "Strsnd bros provides excellent service and Mr. Flores was wonderful. He drove here in his own car despite terrible road conditions. He was professional, knowledgeable, patient with my questions and very kind. He deserves a raise. :)"
susanne W. charlotte, north carolina February 20, 2021 "Service started on time and was quickly completed by lunchtime."
robert S. calgary, alberta February 20, 2021 "Robert was very good at his work and fast to come to solve our problems"
marion K. london, ontario February 20, 2021 "Woke up to freezing house on Thu. (-13°C outside) Jason arrived within 90 mins of my phone call, followed by Murray - new furnace needed. Team Inch arrived first thing Sat. new furnace installed and heat back on again by early afternoon. Everyone played their part most efficiently, thanks to Peter Inch and ALL the Gang"
cecilia P. leesburg, florida February 20, 2021 "Your tech, Brandan, was very efficient and professional answered any questions I had"
mike G. kingston, ontario February 20, 2021 "Dan was prompt, COVID careful, explained all the process, and was professional in his demeanor."
terry K. grand island, nebraska February 20, 2021 "They were prompt and provided the service we needed in a very businesslike manner."
thomas V. clayton, ohio February 20, 2021 "On time , personable, knowledgeable on a couple questions I ask."
shaw C. singer island, florida February 20, 2021 "James is always very thorough when he services our AC unit. When he recommended purchasing a new unit (ours was 21 years old) after showing us what was going on, we trusted his judgement. James and Juan (the sales person) were very efficient with getting permits and arranging everything with our condo association for next day installation."
terry B. alpharetta, georgia February 20, 2021 "Basically did not do anything. Said might be sensor on the unit. It is a floor furnace installed by Peachtree in 2016. Tech kept saying it was old and no one had them anymore. Unit would go off and not come back on. We asked him to install a new thermostat but he said we did not need it. Also said it was too small a space to work under the house. Peachteee installed the unit."
leonard W. palm beach gardens, florida February 20, 2021 "Technician was here early and was very efficient in serving our AC system. He also pointed out that our water heater is getting ready for replacement."
roger R. mishawaka, indiana February 20, 2021 "BW Cook Techs ALWAYS take great care of us and our system"
peggy F. syracuse, new york February 20, 2021 "All contact free with at least one serviceman experienced in my furnace and house."
joe D. fort wayne, indiana February 20, 2021 "Matt was courteous, prompt, and most importantly he was very informative !"
brian G. london, ontario February 20, 2021 "the issue was periodic and did not occur when technician was here."
connie S. mishawaka, indiana February 20, 2021 "Reminder calls the day before and when the technician was on the way were received as promised, done professionally and cordially. Michael T. was on time, and was appropriately respectful and professional, explaining what he found and what he did to maintain my furnace and get my humidifier working again. Both needed more attention than I expected, but Michael took the necessary time to do the job right."
david P. black diamond, alberta February 20, 2021 "Didnt get correct info at the time of signing contract. I couple of details, which cost me an extra $650 arose"
rachel E. hurricane, west virginia February 20, 2021 "Able to get here within 2 hours of the time I called, able to fix the problem that day, able to have the problem fixed within an hour"
john F. fort worth, texas February 20, 2021 "Technician diagnosed the problem and explained next steps."
eugene M. fayetteville, georgia February 20, 2021 "Your company was not interested in what I wanted done. I wanted 2 manual duct dampers removed and 2 manual dampers installed some where else. I was hoping to diagnose why not enough heated air was not reaching retain rooms. When my next HVAC unit needs replacing I would not call your company. I was just looking for minor duct work"
jeri G. solvay, new york February 20, 2021 "Efficient, polite and informative. Also fixed the problem!"
leon C. buford, georgia February 20, 2021 "Stephen was very friendly, efficient & explained everything he was doing."
janet V. bridgewater, new jersey February 20, 2021 "Kind snd did job right. Didnt yell at my panic disorder. Treated me like I was human. I want him every time forever..."
richard H. rexford, new york February 20, 2021 "tech is short on experience and had some trouble, but resolved it ok im sure he will improve with time"
dick C. ft wayne, indiana February 20, 2021 "The plumber was very courteous and helpful. Im sorry I cant remember his name."
barbara C. cochrane, alberta February 20, 2021 "Appreciate the quick response time when my furnace was broken"
randy D. dallas, texas February 20, 2021 "Quick response to my service request call to Levy's office, even in midst of major weather crisis that no doubt has caused overwhelming number of emergency service calls."
david R. grapevine, texas February 20, 2021 "Corey was everything you would want. He was professional, courteous, empathetic. He repaired three breaks and made sure all was good. He gets ten thumbs up. As a company you responded when no one else would or could."
bill K. james island, south carolina February 20, 2021 "On time, professional, and personal. Have known both, particularly Clarence, a long time."
johnny H. arlington, texas February 20, 2021 "Every thing went good and did what we wanted, and when they said it would be done."
stephen P. st catharines, ontario February 20, 2021 "Jason Rooker arrived on time to set up the installation Josh and Hailey came to install on time and did a great job Cleaned up after and helped put our stove in place. Excellent!!!"
nellie C. dallas, texas February 20, 2021 "Satisfied with the AC/Heating Techs who came promptly and were lovely. Not at all satisfied with the plumbers who turned off the furnace and then *did not relight it* leaving my 96-year-old disabled mother (Nellie Currarino) without heat for 12 hours. NOT GOOD. The next morning a tech came quickly (thank you!) and turned the furnace back on (at the furnace to be clear, not at the thermostat instide)"
mary benavente B. pomfret, maryland February 20, 2021 "Earl is always very professional and knowledgeable of our systems."
gerald D. syracuse, new york February 20, 2021 "He came as soon as part came in, he was efficient & courteous. I was delighted to have him come since furnace was likely to go out at any minute."
mrs perez P. jupiter, florida February 20, 2021 "Very professional, friendly and knowledgeable service!"
gale D. bristol, indiana February 20, 2021 "All the gentlemen that came were so very kind and, professional !! Thank You !!"
gail P. n ft myers, florida February 20, 2021 "Technician called to tell me he was on his way and arrived within the appointment time frame. He was pleasant and respectful."
michael H. lantana, florida February 20, 2021 "I was quite impressed by the care that was taken, putting down runners to protect my flooring, the clean-up after the install, the time that the tech took to explain the workings of the thermostat, and a shout-out to Jose for setting it all up!"
linda A. indianapolis, indiana February 20, 2021 "Courteous, efficient, and I didnt have to ask him to put his mask on."
yvonne I. overland park, kansas February 20, 2021 "Keith was very pleasant and helpful He changed filter and opened the damper. Also took time to show me how to set humidity levels on my thermostat."
howard S. schenectady, new york February 20, 2021 "Seemed to know what was needed. Corrected the problem & was able to answer questions"
natalia S. wimberley, texas February 19, 2021 "Did not fix problem but still charged $265 and said he fixed it. Another tech from strand came out and said it was a different problem. I want a refund of the $265"
erika M. yukon, oklahoma February 19, 2021 "Technician was professional and honest. Very knowledgeable and friendly."
clayton M. dayton, ohio February 19, 2021 "Prompt, effective, and polite service. Especially considering the cold winter weather and high demand."
mr porter P. goshen, indiana February 19, 2021 "Scott & Zack were very friendly, knowledgable & efficient. Fixed my problem."
william B. montgomery village, maryland February 19, 2021 "Greg answered our call at a very tough time: we had no heat and there were freezing temps outside, as well as stormy weather. He promised to get back to us as soon as he could obtain the needed part. We were very anxious as the house was so cold. By the morning we received word that Greg would be back to us between 10-2 that very day. We so appreciated that we had the feeling that he would not let us down. His service was complete and thorough, although our furnace space was tight and hard to negotiate. His attitude was friendly and caring. We were impressed!"
lissa B. ft worth, texas February 19, 2021 "Speed of response despite terrible roads and subfreezing weather, knowledgable and friendly technician who got my heat back on quickly, adherence to covid protocols, reasonableness of cost"
carol C. ogden, utah February 19, 2021 "He was very informative and helpful and answered all of my questions."
allison P. westerville, ohio February 19, 2021 "The tech was very friendly and his manager explained everything thoroughly"
eileen F. hilton head island, south carolina February 19, 2021 "Technician arrived on time, explained everything he did and indicated what was on schedule at his next visit."
daniele E. st charles, illinois February 19, 2021 "Zach did an excellent job of diagnosing the issue. He was thorough with checking everything out, thorough with showing me and explaining to me everything he found and was willing to speak to my warranty company on the phone."
mr ryder R. lexington, south carolina February 19, 2021 "Richard worked hard to determine the issue and corrected it"
patty M. olathe, kansas February 19, 2021 "The guy who came out the other day diagnosed the issue and was very professional *Today we were suppose to have someone come out to give an estimate to replace furnace. Suppose to call my husbands phone since I am a teacher. Steve left to go pick up some wood and came home. They had already been here. Had called my phone. We cant get anyone to come today for estimate"
charles S. east syracuse, new york February 19, 2021 "The tech answered our questions and provided the service to our filter as we requested. He was polite and efficient."
darla M. martinez, california February 19, 2021 "Jason was very professional and explained all questions I had"
hendrik T. olathe, kansas February 19, 2021 "Team was on time, professional and found the problem straight away. Outstanding!"
ann N. slingerlands, new york February 19, 2021 "Technician thoroughly cleaned and serviced my furnace and answered all my questions."
mr oragudosi O. apex, north carolina February 19, 2021 "Technician arrived in time. Explained the issue thoroughly to me. Repaired it in tinely manner. He took care of the warranty part for me which could have cost a lot. His price was very reasonable. I have used them multiple time and I'm always very satisfied with their service"
laurelle R. accokeek, maryland February 19, 2021 "Mr. Earl was very friendly and professional. He gave service with a smile!"
lucy K. ft worth, texas February 19, 2021 "The quick availability of a technician on an icy day. Then the great technician sent to my home."
fred F. kansas city, missouri February 19, 2021 "Daniel got right to the problem, and explained in good detail what was going on, and how to fix it next time something like this happens."
gary D. overland park, kansas February 19, 2021 "Chris quickly brought our furnace back to life, then ran a series of diagnostics to assess its overall health. He carefully explained what he was doing and what his findings meant, and answered all my questions very satisfactorily."
susan C. kingston, ontario February 19, 2021 "Guys were friendly, respectful and seemed to be proficient."
barbara S. east syracuse, new york February 19, 2021 "Then service men were very professional but could not make the thermostat software work with my phone."
gene C. edmonton, alberta February 19, 2021 "Paul is very personable, professional and helpful. A time slot was provided and he was actually early. He also went over and above what services he came to do. He did the maintenance on the furnace and hot water tank. My humidifier also wasnt working properly. He took a look at it and was able to trouble shoot the issue too. Thanks for the great service."
ron S. plano, texas February 19, 2021 "Brad was courteous, knowledgeable, proficient, and fully explained the problem and the fix."
beverley S. saratoga springs, new york February 19, 2021 "Both employees were courteous, informative and efficient"
sheldon B. harwood heights, illinois February 19, 2021 "The technician, Harris, came out at 9:00 PM in freezing cold weather, and diagnosed the problem quickly, just two (2) days after I had you service the unit and was told it was fine. He came back the next day with replacement parts and fixed the problem."
mr rosich R. west palm beach, florida February 19, 2021 "I was impressed with your agent respond to all my questions, his knowledge of his product and eagerness to help and answering all my questions."
anne W. austin, texas February 19, 2021 "Excellent! A real professional, he flushed the hot water heater quickly, very polite."
c rolston R. belleville, ontario February 19, 2021 "Very quiet and efficient in most of the cleanups he did"
brandon M. bluffton, south carolina February 19, 2021 "John is always thorough, knows my system better then I know myself."
joseph N. mishawaka, indiana February 19, 2021 "Very professional, came in did their job and was out of her e."
mike T. edmonton, alberta February 19, 2021 "Andrew quickly recognized the problem with our furnace and explained our options. Rhonda directed us to the best options for our furnace replacement."
mrs lafleur L. delray beach, florida February 19, 2021 "I would like to express my sincere appreciation for the outstanding job Arthur (assisted by David Stewart) did in handling my AC maintenance tune up this afternoon. I was extremely pleased with the professional and thorough way they checked over my unit. They were courteous and secured my confidence, not only in the worked they did, but was also in the way they adhered to COVID safety precautions."
mrs johnson J. raleigh, north carolina February 19, 2021 "Technician was personable and very knowledgeable. Would like to have him every visit."
chonita G. kansas city, missouri February 19, 2021 "Very professional and kind guys. Honest and informative about the company's plans programs and promotions. Explained options."
tim C. rougemont, north carolina February 19, 2021 "Did what was expected quickly and thoroughly. Friendly and explained everything. Price is reasonable."
kerri D. edmonton, alberta February 19, 2021 "Kassam is polite, professional and explains everything very well."
thomas R. champaign, illinois February 19, 2021 "The technician arrived within a short time of my calling in my furnace trouble call. He was very knowledgeable and made the repair within an hour."
james A. indianapolis, indiana February 19, 2021 "Ira arrived within the window and did the work quickly"
edward M. lilburn, georgia February 19, 2021 "the response to my issue was excellent and the repair was done quickly and timely."
kathryn D. cincinnati, ohio February 19, 2021 "Technician was very knowledgeable and helpful. The work was done efficiently and timely. Stanley and David were both very nice."
bryan D. buda, texas February 19, 2021 "The technician was very knowledgeable and offered tips for the upcoming winter storm."
crystal L. acworth, georgia February 19, 2021 "Jaime and Buck were excellent at giving me recommendations. Overall customer service was great and they were on time for the appointment."
ms anne cooling C. chevy chase, maryland February 19, 2021 "He came on time, he did the job without any fuss, and he answered two questions I had about the furnace."
robin J. clinton, maryland February 19, 2021 "I dont know what the Tech did and I still dont have heat. Wrote incorrect quote to sell another lemon equipment."
mr linton L. royal palm beach, florida February 19, 2021 "FROM THE APPOINTMENT CALL TO THE SIGNING OF THE RECEIPT IT WAS VERY EASY AND THE TECHNITION WAS VERY COURTIOUS."
guillermo R. london, ontario February 19, 2021 "The repair guy told me everything and advise on how to keep the equipment running good"
david law firm F. london, ontario February 19, 2021 "Service techs arrived promptly, quickly diagnosed and fixed the issue, and communicated to us why the issue occurred and why they have prevented it in the future. Perfect communication."
george W. ft wayne, indiana February 19, 2021 "Quick, personable, efficient, and they did a great job."
richard M. belle meade, new jersey February 19, 2021 "The tech was very efficient, friendly and clearly explained what he found and how he fixed the problem."
cheryl M. guelph, ontario February 19, 2021 "No problems with the technician BUT big problems with scheduling! When I make an appointment a year in advance I expect a technician to be at my home at the beginning of the appointment slot not at the end. If I am bumped to later due to someone not having a working furnace that is understandable BUT I expect a phone call to advise that I will be delayed and by how long."
william M. albany, new york February 19, 2021 "Knowledgeable. Respectful. Serious about solving the problem."
beth W. branchburg, new jersey February 19, 2021 "Joe was professional and courteous. He quickly solved the heating problem and we are enjoying the warmth. Thanks again, Service Experts for your superior service."
tim M. south bend, indiana February 19, 2021 "Tanner's customer service was outstanding and BW heating is a very professional company. Tanner's knowledge and assistance on the emergency call and installing a Tankless water heater and a new water softner was outstanding."
marc G. dripping springs, texas February 19, 2021 "As always, your techs provide prompt, professional, and quality service."
susan L. winnipeg, manitoba February 19, 2021 "Cost was reasonable, technician was knowledgeable and friendly."
lola C. winter springs, florida February 19, 2021 "These young men were most polite,on time, knew what had to be done and did it very professionally, would recommend them to my friends,I very impressed Lola Curtice"
frank V. avondale, arizona February 19, 2021 "Andres and victor were here on Monday 2/15/21 they were polite and since Bob Brown goes through techs a lot I dont appreciate some of the guys but victor Andres were THE BEST Andres came back on Wednesday to replace some parts in both heating and AC unit was pleased"
ben S. paola, kansas February 19, 2021 "Houston was extremely well versed and exudes confidence in what he is doing. Very professional and an asset to Neal Harris"
karen C. garland, texas February 19, 2021 "The tech went over and above to correct the condensation drain line, including several trips under the house. He couldn't guarantee the heater would continue to run if the line refroze, but with the assistance of my son and some ingenuity, I have had heat ever since."
patricia G. mobile, alabama February 19, 2021 "Salesman knowledgeable, very courteous. Technicians very quiet, quick steady workers."
linda S. ft wayne, indiana February 19, 2021 "It was 11:30 at night and my furnace had quit working. I called and they came right out. It was zero degrees and snowing. I really appreciated them coming. I'm not sure what I would have done if they had not made it here. It was drifting snow also."
mr darden D. nashville, tennessee February 19, 2021 "Jeff Owens the nicest tech I have had, although all have been helpful, but he recognized the need I had, explained it to me, and was willing to take care of it in an efficient and helpful way, and without delay."
michael A. scottsdale, arizona February 19, 2021 "Andres knew what I was asking and went right at it"
helen D. burlington, ontario February 19, 2021 "Tech was always respectful of any questions asked of him"
debbie L. carpentersville, illinois February 19, 2021 "I have Angel almost every year for both my A/C and furnace check. He does amazing"
duane C. tulsa, oklahoma February 19, 2021 "We were quoted ridiculous hourly rates by another company. The certainty of a flat rate was comforting. Casey was courteous, efficient, and explained everything."
mr bates B. daniel island, south carolina February 19, 2021 "Arrived on time, careful of the house, efficient, kept us informed, professional"
corey S. edison, new jersey February 19, 2021 "No one showed up, no call either. I called company since tech was supposed to come between 11-2 and phone receptionist told me its only 2:13, maybe hes running late. Didnt even offer to get an ETA for me and have yet to receive a call with someone reaching out or explaining why no one showed up."
mr silverstein S. lake worth, florida February 19, 2021 "He was there on time and went through all parts of the AC."
ms coffland C. nashville, tennessee February 19, 2021 "Great response time considering the frigid weather conditions."
jeremy L. richmond, virginia February 19, 2021 "Time was scheduled, technician came. I don't know what he did, but I presume system is functioning as it should."
randy S. calgary, alberta February 19, 2021 "Someone answered the phone quickly, service was fast, the tech was pleasant, was respectful of COVID."
bonita B. jacksonville, florida February 19, 2021 "He had to be reminded to put his mask Plus had to call him back to the house"
david O. longmont, colorado February 19, 2021 "They really sent the Cavalry! At one time we had four different Service Expert exceptionaly well outfitted trucks at our home. It has been hitting 12 below this week during an artic blast and they really came through. Chaz and his team were and are awesome with a CAPITAL A."
paul W. newburg, maryland February 19, 2021 "The initial tech did not assess the problem correctly, but then management sent a tech for a second opinion. The problem was properly diagnosed and A Plus waive the cost to us because the way the task was handled. Hey, people make mistakes but owning it is huge. It is nice to see a business that owns and corrects rather than hides things."
david B. lexington, south carolina February 19, 2021 "Because they did their job, again, on a unit thats been trash since day one."
bob M. edmonton, alberta February 19, 2021 "Next-day service quite acceptable given the heavy demand on your services during the cold weather. The technician (John) was friendly and efficient, got everything running in no time."
deborah G. clearfield, utah February 19, 2021 "He was on time and finished in a reasonable amount of time. Friendly and courteous."
jeanette S. north ogden, utah February 19, 2021 "For the first time since service began, both technicians arrived during the scheduled time. Silvia is always efficient, personable, professional, and informative."
carolyn M. new salisbury, indiana February 19, 2021 "The serviceman was highly qualified and quick to find where the water leak was."
bill R. calgary, alberta February 19, 2021 "Technician was quite willing to discuss any questions or issues that we had."
ralph F. mt airy, maryland February 19, 2021 "They determined that my problems were mostly "operator error" very quickly and gave advice on maintenance."
dr. phillips* P. hilton head island, south carolina February 19, 2021 "John is efficient, quick, knowledgeable, and always very friendly and very respectful of our home."
don L. austin, texas February 19, 2021 "The technician was able to do a functional check, and removed dislodged insulation in blower compartment. This improved heat efficiency. This loose insulation is the same issue that either went undetected, or was created when when Strand Brothers did summertime AC fan replacement/repair. Insulation has come loose and was impeding fan. Feels like it's blowing cool air when on aux heat currently, but current temp and weather is hard to gauge if that's really an issue or just what we're experiencing outside."
bryan F. windsor, ontario February 19, 2021 "came on time despite a snowstorm. Efficient and informative"
brad C. town of plympton wyoming, ontario February 19, 2021 "Sales and technicians very knowledgeable, polite, and cleaned up after them selves so you would never know that they were there"
viola C. kingston, ontario February 19, 2021 "Jesse was through and mythological in his work servicing my furnace, he reminded me about the need for detectors on each floor, replaced my furnace filter and checked the output of my furnace at the ventilation exit at the rear of my house."
chelsea P. johnstown, new york February 19, 2021 "Justin and Ben were very friendly and professional. They were able to install our new unit without any issues in a good amount of time. Service was quiet, clean and quick!"
natalie C. boise, idaho February 18, 2021 "Austen was prompt. He explained to me everything he was doing and why. He took the time to show me the thermostat and how best to use it to set temperature. He was very pleasant."
loni O. mobile, alabama February 18, 2021 "UV light system was significantly marked up. It can be purchased online for $199, and I was charged $500. I would like to develop a long term trusting relationship with Climate Control; however, I am now cautious regarding pricing that will be charged for more significant equipment."
justin d. albany, new york February 18, 2021 "Mike and Ernie were very friendly. They did an excellent job and I was very satisfied. If I have another job at 647 3rd street, in Albany, New York. I would love to have these guys back again."
jennifer L. goshen, indiana February 18, 2021 "Three technicians were right on time and were happy to park in front due to the alley being impassable due to the snowstorm. They walked around the house to use our back door."
mary G. west palm beach, florida February 18, 2021 "I largely ignored technician but he seemed to do his work eficiently"
anne B. delmar, new york February 18, 2021 "Both technicians were very professional, the work was done quickly and everything was explained well."
james G. midwest city, oklahoma February 18, 2021 "We called about water backing up in the bathtub. Your tech ran a snake up the sewer line under our house. He reported he hit tree roots at 45 feet. He ran a bare snake up the line without a root cutter attached. He got the water to drain out of the bathtub, but after running some water we started getting noise when we flush the toilet, which happens right before the line seals off."
marguerite D. indianapolis, indiana February 18, 2021 "Justin Turner was very helpful in getting a furnace replaced in a timely manner."
sandra V. duluth, georgia February 18, 2021 "Service Rep was on time and did the service call quickly. He put on his booties when he entered the house and wore his mask at all times."
mike O. mckinney, texas February 18, 2021 "Normally it is a 10. After buying a new heater yall installation on the 11th. The fan motor went out on Feb 15 at the beginning of a record snow storm. You did not have another fan and had to get one from Lennox. My 76 year old wife and I had no heater until this afternoon when Jarred I installed it. We got very cold but had the manage our temp to not bust our pipes. Miserable circumstances for old couple. All past techs and Jarred are excellent."
dale M. rochester, new hampshire February 18, 2021 "When I called around and most places did not have an appointment until a week out while my boiler was down, I called Strogens, the Female on the phone was very doen to earth, friendly, and what stuck out to me the most was: she said "Strogens is not going to let you go without heat tonight!" Also, the Technician Parker was at my house in less than an hour snd was "Exceptional!" He was super friendly, patient with my questions and didnt mind me "looking over his shoulder" hoping to learn a few things as he worked. He was very "clean" how he performed the work and efficient. We quickly learned that we enjoy the same type of music and it was nice to have "real" conversation!! Thank you Parker and Strogen's!!! I was really panicking having no heat late on a Friday afternoon. You guys deserve a great review for a job well done!!!"
mike K. new haven, indiana February 18, 2021 "Austin's initial service call last Saturday 2-13-21 he was very prompt and courteous he didn't have the part at that time and told me that he would have to return and the office would call Monday and set up an appointment. He returned today 2-18-21 and was again very professional and courteous, solved the problem and cleaned up after he was done. My wife and I are very pleased with the work/service as always with any of your service team members"
richard P. clifton park, new york February 18, 2021 "Disappointed that service didn't include stack temp,effeciency,smoke test,etc as recommended by beckett burners."
dianne H. roslin, ontario February 18, 2021 "Professional, courteous service, Job was done exactly as agreed."
helena C. schenectady, new york February 18, 2021 "Matt was courteous and explained how my system worked."
brenda M. windsor, ontario February 18, 2021 "When my furnace wasn't working, someone was at my house very promptly to fix it. He explained everything he did and why it happened. Very reasonable price."
mr kimsey K. maryville, tennessee February 18, 2021 "Your tech was on time and very professional. Jimmy is the best. I trust him in my home. He is the only one that I want to do my check up."
ray B. orange park, florida February 18, 2021 "Thomas always does a great job. Service has been very good over the years."
eleesha L. cary, north carolina February 18, 2021 "I put in a work order bc my disposal is broken... was charged almost $200 to tell me the disposal is broken. I was asked if I had been informed of the fee to come out to look, I responded no I hadn't been informed. Technician got rude after that answer until I said I know it will cost me to fix the disposal and ensured he would be paid. Called back after the service and said "you were at my house earlier working on a disposal" to which the technician responded "I'm not at your house", once again being rude so clarified I said you WERE at my house. I feel I was over charged and under served."
debra J. elkhart, indiana February 18, 2021 "Answered questions, gave me a list of things to watch out for... friendly! And didnt mind the pup!????"
troy G. edmonton, alberta February 18, 2021 "I called Robs Albertan to report our problem and they scheduled a technician to come out the very next day. They then called us to let us know 30 minutes in advance of his arrival. Thomas, arrived on time, was very courteous, professional and knowledgeable, listened to our problem, explored the possible sources, called Robs Albertan to confirm the steps he should take and replaced the part we believed was causing the problem. We could not think of anything Robs Albertan or Thomas could have done better."
florence B. palm coast, florida February 18, 2021 "Arrived on time. Pleasant, very informative and performed services over and above my expectations"
dennis O. fernandina, florida February 18, 2021 "Appointment was scheduled for 9:30. They arrived 10-ish. Apparently people making appointments didn't realize drive time. Otherwise, excellent service."
sandra C. lee, new hampshire February 18, 2021 "SERVICE TECHNICIAN WAS GREAT! HOWEVER, WE ARE BUDGETED FOR ANNUAL SERVICING OF OUR HEATER AND AIR CONDITIONER. WE NEVER RECEIVED A NOVEMBER CALL TO SERVICE THE HEATER. HAVING IT DONE IN FEBRUARY IS UNACCEPTABLE!"
david P. dayton, ohio February 18, 2021 "Kayla was quick and efficient checking out the system...Thank You as always."
joe Y. danville, illinois February 18, 2021 "I live in hard area to find it was over 8 inches snow back there and the technician had to carry his equipment!!!"
burke M. ponte vedra bch, florida February 18, 2021 "Crew was not prepared to clean up inside of the house after completion. No vacuums. I had to vacuum my own house 3 times to remove dust and loose insulation."
mrs bauer B. jupiter, florida February 18, 2021 "Scott is the best service technician that I have ever had."
mrs trent T. loudon, tennessee February 18, 2021 "The tech took his time to show me how the humidifier works even drawing out instructions on the ducts!"
mrs bauer B. jupiter, florida February 18, 2021 "Scott is the best Service Technician that I have ever had!"
michael F. clayton, north carolina February 18, 2021 "We are totally TIRED of dealing with your maintenance staff & customer service ! Our new hot water tank has been nothing but troubles !!!!!! Everett TRIES but the issues are too numerous to mention ! Now we have to be inconvenienced with a Permit issue , shouldve been done with installation!!!!!"
laurence L. edmonton, alberta February 18, 2021 "Riel was Courteous and took time to explain the problem to me."
eva N. wayne, illinois February 18, 2021 "Tech was on time, professional and very pleasant to work with!"
mark P. winnipeg, manitoba February 18, 2021 "Terrible phone service and tech never got back to me with quote. I had to call after 3 weeks for him to tell me they couldn't do it??????"
alana T. london, ontario February 18, 2021 "Having Jason servicing the furnace every year has been great Excellent technician"
angela D. albany, new york February 18, 2021 "The tech was very polite, knowledgeable and efficient I would like to discuss the problem because if I wasn't at home when the problem occurred, I would have been in big trouble! The furnace is only 3 months old and the exhaust pipe froze!! Should the exhaust pipe pitched more? The thermostat was set at 73 and the room was 60 degrees!!!!"
kelly W. norman, oklahoma February 18, 2021 "Damien did an excellent job of explaining and fixing our problem."
lyle D. tulsa, oklahoma February 18, 2021 "Brian arrived on time, Went right to work and stayed with it even calling his home base to try to get my furnace to reach a higher temp than 64. He accomplished this and made suggestion of improvements I should consider. Left me with a good 71 degrees on a cold day. Very personable man who wouldn't give up until he solved the problem."
ken R. calgary, alberta February 18, 2021 "Always glad to have Mr. McCallum looking after our HVAC equipment."
debbie N. branchburg, new jersey February 18, 2021 "every time they come check the furnace they find something wrong that will cost more money"
joe W. peachtree corners, georgia February 18, 2021 "Isaac is very personable, courteous and professional."
charlene L. mobile, alabama February 18, 2021 "Trevor was efficient, and professional. I would have preferred that he wear a mask."
ben O. marietta, georgia February 18, 2021 "Very communicative, friendly, helpful, didn't talk down to me. Seemed like a cool guy overall."