Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 312,149 Reviews
laura M.
amherstburg, ontario
"good service excellent worker knows what there doing"
perry H.
naperville, illinois
michael B.
delray beach, florida
"he is an excellent technician. He explains problems very well fixed my system better than anyone else ever had."
james O.
leander, texas
michael* O.
hilton head island, south carolina
dorsey S.
austin, texas
"Problem was resolved quickly and thoroughly explained as to what we should do if this happens again."
justin D.
albany, new york
"Mike & Enrie did a great job and very knowledgeable of their job."
anita H.
indianapolis, indiana
"I didnt have to wait too long for the technician to arrive, and when he got here, he diagnosed and fixed the problem quickly. He was friendly and knowledgeable."
frank Z.
plano, texas
mrs. tate T.
new albany, indiana
bill A.
albany, new york
"Friendly & helpfull"
sherri S.
gananoque, ontario
"We had a problem with our hot water tank and immediately Brendan had a technician check it out. Rob and Spencer were efficient and hard working when they came to replace it. They have installed 2 furnaces for me and now a water tank. They disposed of the old equipment which made our life easy. Thank you all at Service Experts!"
lloyd H.
st. johns, florida
"Very professional. Did an excellent job."
marilyn C.
louisville, kentucky
"the Tech was professional and courteous and fixed the problem right way, good job."
agnes H.
jacksonville, florida
harry S.
stony plain, alberta
"Very pleasant fellow. D Solved our problem."
mr antoun A.
raleigh, north carolina
leoncio M.
oakville, ontario
"Very polite and professional"
ms whittaker W.
champaign, illinois
"Very nice to work with; explained everything. Impressive how much they studied the problems....I felt confident!"
vallarie B.
kansas city, kansas
"On time, went right to work on pipes, no unnecessary mess! Very friendly, courteous, and went right to the job at hand."
arne K.
manlius, new york
"Information was provided rapidly but in depth and actual work was expedited extremely quickly-"
kathryn M.
louisville, kentucky
anne T.
boynton beach, florida
"Alex also fixed the poorly installed thermostat."
mr james J.
cocoa, florida
takeya O.
blythewood, south carolina
"The technician didnt have the filters needed to replace my old filters. Not his fault this question should be asked during the scheduling. This is not the first time this has happened to me on a maintenance appointment."
kenneth C.
schenectady, new york
"Timely, professional"
lisa W.
calgary, alberta
"on time polite"
theresa W.
wake forest, north carolina
"Installing the furnace/air handler took 11 hours, partly because some parts or equipment had to be acquired in the middle of the process and the installers were gone for more than 2 hours. Additionally, I was quite concerned that there was too much air flow coming from the vents, being very loud. The first attempt to send a technician meant that he/she would arrive after 8 pm which I objected to. When a technician arrived the next day, he was discourteous in implying that there was nothing wrong for me to be concerned about and said he could not fix it. He also was wearing a very dirty mask and had dirty hands. Then two technicians came another day and were able to lower the flow to that it is not as loud as before. They were much more courteous."
robert d geis G.
titusville, florida
"the first three were not prepared to do the service requested. the second person, Aaron did the job very well and we would like only him to service our equipment in the future"
gelene L.
syracuse, new york
"It was routine maintenance and went smoothly."
janice B.
clifton park, new york
robin G.
columbia, south carolina
"They came and fix my issue in a timely matter."
mrs pugliese P.
palm beach gardens, florida
"He seemed to know what he was doing."
lucy S.
covington, kentucky
"When I got home from work today, I discovered there was a leak up by the valve on the pipe that was repaired on Thursday. I have an appointment on Monday to get it repaired."
patricia K.
terry, mississippi
"Great service"
nancy M.
latham, new york
"professional and helpful"
karl M.
bridgewater, new jersey
"Chad was on time & called me to tell when he would arive, He did a very good service!"
robin E.
e syracuse, new york
joanne S.
elkhart, indiana
"The men done good work, was polite. Had the mask and shoe coverings on."
nancy K.
silverhill, alabama
"Donnie Anglin my Service Technician was very friendly and did his job well and fast."
karen L.
fort wayne, indiana
"Matthew was really nice and explained what he did."
joseph R.
canastota, new york
"Very nice technician and very knowledgeable"
carol P.
maineville, ohio
"Michael was very courteous, efficient, very knowledgeable, and answered all our questions. Great experience"
cynthia C.
austin, texas
"Strsnd bros provides excellent service and Mr. Flores was wonderful. He drove here in his own car despite terrible road conditions. He was professional, knowledgeable, patient with my questions and very kind. He deserves a raise. :)"
susanne W.
charlotte, north carolina
"Service started on time and was quickly completed by lunchtime."
randy B.
daytona beach, florida
"Polite, professional and courteous."
christiana D.
portsmouth, new hampshire
cheryl S.
dallas, texas
"Addressed the problem"
robert S.
calgary, alberta
"Robert was very good at his work and fast to come to solve our problems"
ms santo S.
st charles, illinois
tim H.
windsor, ontario
"Very thorough . Helpful with my concerns."
marion K.
london, ontario
"Woke up to freezing house on Thu. (-13°C outside) Jason arrived within 90 mins of my phone call, followed by Murray - new furnace needed. Team Inch arrived first thing Sat. new furnace installed and heat back on again by early afternoon. Everyone played their part most efficiently, thanks to Peter Inch and ALL the Gang"
cecilia P.
leesburg, florida
"Your tech, Brandan, was very efficient and professional answered any questions I had"
mike G.
kingston, ontario
"Dan was prompt, COVID careful, explained all the process, and was professional in his demeanor."
terry W.
clayton, california
"Honest and respectful technician"
terry K.
grand island, nebraska
"They were prompt and provided the service we needed in a very businesslike manner."
thomas V.
clayton, ohio
"On time , personable, knowledgeable on a couple questions I ask."
charles P.
schenectady, new york
vic H.
charleston, south carolina
shaw C.
singer island, florida
"James is always very thorough when he services our AC unit. When he recommended purchasing a new unit (ours was 21 years old) after showing us what was going on, we trusted his judgement. James and Juan (the sales person) were very efficient with getting permits and arranging everything with our condo association for next day installation."
ms jones J.
durham, north carolina
terry B.
alpharetta, georgia
"Basically did not do anything. Said might be sensor on the unit. It is a floor furnace installed by Peachtree in 2016. Tech kept saying it was old and no one had them anymore. Unit would go off and not come back on. We asked him to install a new thermostat but he said we did not need it. Also said it was too small a space to work under the house. Peachteee installed the unit."
julie B.
nottingham, new hampshire
"Friendly, knowledgeable technician"
leonard W.
palm beach gardens, florida
"Technician was here early and was very efficient in serving our AC system. He also pointed out that our water heater is getting ready for replacement."
william S.
ballston lake, new york
curtis C.
austin, texas
"The work performed was excellent."
roger R.
mishawaka, indiana
"BW Cook Techs ALWAYS take great care of us and our system"
peggy F.
syracuse, new york
"All contact free with at least one serviceman experienced in my furnace and house."
dianna G.
jupiter, florida
"Quick and thorough."
john B.
troy, new york
"Very professional and courteous."
joe D.
fort wayne, indiana
"Matt was courteous, prompt, and most importantly he was very informative !"
brian G.
london, ontario
"the issue was periodic and did not occur when technician was here."
tom B.
rowlett, texas
"SAME DAY SERVICE. JOE, THE TECH., WAS GREAT."
james C.
n richland hills, texas
sandy M.
new haven, indiana
"Found problem and fixed it."
nan O.
benbrook, texas
connie S.
mishawaka, indiana
"Reminder calls the day before and when the technician was on the way were received as promised, done professionally and cordially. Michael T. was on time, and was appropriately respectful and professional, explaining what he found and what he did to maintain my furnace and get my humidifier working again. Both needed more attention than I expected, but Michael took the necessary time to do the job right."
david P.
black diamond, alberta
"Didnt get correct info at the time of signing contract. I couple of details, which cost me an extra $650 arose"
rachel E.
hurricane, west virginia
"Able to get here within 2 hours of the time I called, able to fix the problem that day, able to have the problem fixed within an hour"
john F.
fort worth, texas
"Technician diagnosed the problem and explained next steps."
eugene M.
fayetteville, georgia
"Your company was not interested in what I wanted done. I wanted 2 manual duct dampers removed and 2 manual dampers installed some where else. I was hoping to diagnose why not enough heated air was not reaching retain rooms. When my next HVAC unit needs replacing I would not call your company. I was just looking for minor duct work"
rex B.
layton, utah
deb P.
albany, new york
ann P.
loudon, tennessee
"Polite and knowledgeable"
paul G.
liverpool, new york
ashley A.
moseley, virginia
"ALL WENT SMOOTH"
anthony C.
marco island, florida
"On time, tech very knowledgeable and courteous"
jeri G.
solvay, new york
"Efficient, polite and informative. Also fixed the problem!"
santana S.
columbia, south carolina
"Expect nothing less"
leon C.
buford, georgia
"Stephen was very friendly, efficient & explained everything he was doing."
jason C.
barrington, new hampshire
"Service was prompt and successfully completed"
janet V.
bridgewater, new jersey
"Kind snd did job right. Didnt yell at my panic disorder. Treated me like I was human. I want him every time forever..."
richard H.
rexford, new york
"tech is short on experience and had some trouble, but resolved it ok im sure he will improve with time"
dick C.
ft wayne, indiana
"The plumber was very courteous and helpful. Im sorry I cant remember his name."
andrew S.
chatham, new jersey
"Chad was excellent"
barbara C.
cochrane, alberta
"Appreciate the quick response time when my furnace was broken"
pat D.
indianapolis, indiana
"Prompt good service"
marvyn P.
calgary, alberta
randy D.
dallas, texas
"Quick response to my service request call to Levy's office, even in midst of major weather crisis that no doubt has caused overwhelming number of emergency service calls."
david R.
grapevine, texas
"Corey was everything you would want. He was professional, courteous, empathetic. He repaired three breaks and made sure all was good. He gets ten thumbs up. As a company you responded when no one else would or could."
dr levy L.
palm beach gardens, florida
leo D.
mississauga, ontario
"Prompt, polite and professional"
chris G.
calgary, alberta
robert S.
camillus, new york
billy B.
winnipeg, manitoba
"was efficient"
dan F.
indianapolis, indiana
"The technician was extremely professional."
bill K.
james island, south carolina
"On time, professional, and personal. Have known both, particularly Clarence, a long time."
johnny H.
arlington, texas
"Every thing went good and did what we wanted, and when they said it would be done."
stephen P.
st catharines, ontario
"Jason Rooker arrived on time to set up the installation Josh and Hailey came to install on time and did a great job Cleaned up after and helped put our stove in place. Excellent!!!"
mr gans G.
jupiter, florida
nellie C.
dallas, texas
"Satisfied with the AC/Heating Techs who came promptly and were lovely. Not at all satisfied with the plumbers who turned off the furnace and then *did not relight it* leaving my 96-year-old disabled mother (Nellie Currarino) without heat for 12 hours. NOT GOOD. The next morning a tech came quickly (thank you!) and turned the furnace back on (at the furnace to be clear, not at the thermostat instide)"
mr. wolmer W.
palm beach gardens, florida
"Great"
paul O.
lakewood, colorado
mary benavente B.
pomfret, maryland
"Earl is always very professional and knowledgeable of our systems."
gerald D.
syracuse, new york
"He came as soon as part came in, he was efficient & courteous. I was delighted to have him come since furnace was likely to go out at any minute."
michellle M.
austin, texas
mrs perez P.
jupiter, florida
"Very professional, friendly and knowledgeable service!"
mike W.
ogden, utah
gale D.
bristol, indiana
"All the gentlemen that came were so very kind and, professional !! Thank You !!"
gail P.
n ft myers, florida
"Technician called to tell me he was on his way and arrived within the appointment time frame. He was pleasant and respectful."
randall M.
yulee, florida
"Walt was very courteous & professional."
mr yeagle Y.
ocala, florida
wendy M.
port saint lucie, florida
"Very personable, helpful, informative"
sheri J.
huntington, indiana
"Very knowledgeable. Honest and affordable"
michael H.
lantana, florida
"I was quite impressed by the care that was taken, putting down runners to protect my flooring, the clean-up after the install, the time that the tech took to explain the workings of the thermostat, and a shout-out to Jose for setting it all up!"
linda A.
indianapolis, indiana
"Courteous, efficient, and I didnt have to ask him to put his mask on."
martha R.
west palm beach, florida
brenda M.
austin, texas
"Repairman was polite, competent and knowledgeable."
yvonne I.
overland park, kansas
"Keith was very pleasant and helpful He changed filter and opened the damper. Also took time to show me how to set humidity levels on my thermostat."
daniel J.
charleston, south carolina
james B.
austin, texas
"On time,efficient, knowledgeable"
howard S.
schenectady, new york
"Seemed to know what was needed. Corrected the problem & was able to answer questions"
john/ ann pawlik P.
schenectady, new york
"Thorough"
joanna M.
syracuse, new york
natalia S.
wimberley, texas
"Did not fix problem but still charged $265 and said he fixed it. Another tech from strand came out and said it was a different problem. I want a refund of the $265"
ms watson W.
madison, tennessee
"Here on time & found problem"
johnny D.
pflugerville, texas
erika M.
yukon, oklahoma
"Technician was professional and honest. Very knowledgeable and friendly."
clayton M.
dayton, ohio
"Prompt, effective, and polite service. Especially considering the cold winter weather and high demand."
mr porter P.
goshen, indiana
"Scott & Zack were very friendly, knowledgable & efficient. Fixed my problem."
larry W.
austin, texas
"Sales person"
william B.
montgomery village, maryland
"Greg answered our call at a very tough time: we had no heat and there were freezing temps outside, as well as stormy weather. He promised to get back to us as soon as he could obtain the needed part. We were very anxious as the house was so cold. By the morning we received word that Greg would be back to us between 10-2 that very day. We so appreciated that we had the feeling that he would not let us down. His service was complete and thorough, although our furnace space was tight and hard to negotiate. His attitude was friendly and caring. We were impressed!"
susan D.
latham, new york
matthew O.
clifton park, new york
gloria S.
clinton, maryland
lissa B.
ft worth, texas
"Speed of response despite terrible roads and subfreezing weather, knowledgable and friendly technician who got my heat back on quickly, adherence to covid protocols, reasonableness of cost"
laura L.
jacksonville, florida
"Work was done quickly and thoroughly."
samantha K.
grand island, nebraska
"Very professional"
carol C.
ogden, utah
"He was very informative and helpful and answered all of my questions."
allison P.
westerville, ohio
"The tech was very friendly and his manager explained everything thoroughly"
joe M.
west chester, pennsylvania
mr schlender S.
elk grove village, illinois
eileen F.
hilton head island, south carolina
"Technician arrived on time, explained everything he did and indicated what was on schedule at his next visit."
daniele E.
st charles, illinois
"Zach did an excellent job of diagnosing the issue. He was thorough with checking everything out, thorough with showing me and explaining to me everything he found and was willing to speak to my warranty company on the phone."
mr ryder R.
lexington, south carolina
"Richard worked hard to determine the issue and corrected it"
robert S.
n syracuse, new york
chris F.
sugar grove, illinois
patty M.
olathe, kansas
"The guy who came out the other day diagnosed the issue and was very professional *Today we were suppose to have someone come out to give an estimate to replace furnace. Suppose to call my husbands phone since I am a teacher. Steve left to go pick up some wood and came home. They had already been here. Had called my phone. We cant get anyone to come today for estimate"
charles S.
east syracuse, new york
"The tech answered our questions and provided the service to our filter as we requested. He was polite and efficient."
darla M.
martinez, california
"Jason was very professional and explained all questions I had"
carol W.
n syracuse, new york
hendrik T.
olathe, kansas
"Team was on time, professional and found the problem straight away. Outstanding!"
ann N.
slingerlands, new york
"Technician thoroughly cleaned and serviced my furnace and answered all my questions."
jim L.
knoxville, tennessee
"friendlyness of your staff"
mr oragudosi O.
apex, north carolina
"Technician arrived in time. Explained the issue thoroughly to me. Repaired it in tinely manner. He took care of the warranty part for me which could have cost a lot. His price was very reasonable. I have used them multiple time and I'm always very satisfied with their service"
laurelle R.
accokeek, maryland
"Mr. Earl was very friendly and professional. He gave service with a smile!"
lucy K.
ft worth, texas
"The quick availability of a technician on an icy day. Then the great technician sent to my home."
fred F.
kansas city, missouri
"Daniel got right to the problem, and explained in good detail what was going on, and how to fix it next time something like this happens."
barry J.
charleston, west virginia
mrs. hoyer H.
prospect, kentucky
gary D.
overland park, kansas
"Chris quickly brought our furnace back to life, then ran a series of diagnostics to assess its overall health. He carefully explained what he was doing and what his findings meant, and answered all my questions very satisfactorily."
susan C.
kingston, ontario
"Guys were friendly, respectful and seemed to be proficient."
barbara S.
east syracuse, new york
"Then service men were very professional but could not make the thermostat software work with my phone."
gene C.
edmonton, alberta
"Paul is very personable, professional and helpful. A time slot was provided and he was actually early. He also went over and above what services he came to do. He did the maintenance on the furnace and hot water tank. My humidifier also wasnt working properly. He took a look at it and was able to trouble shoot the issue too. Thanks for the great service."
mitch L.
oklahoma city, oklahoma
"very professional tech. Polite and complete."
ron S.
plano, texas
"Brad was courteous, knowledgeable, proficient, and fully explained the problem and the fix."
beverley S.
saratoga springs, new york
"Both employees were courteous, informative and efficient"
sheldon B.
harwood heights, illinois
"The technician, Harris, came out at 9:00 PM in freezing cold weather, and diagnosed the problem quickly, just two (2) days after I had you service the unit and was told it was fine. He came back the next day with replacement parts and fixed the problem."
mr rosich R.
west palm beach, florida
"I was impressed with your agent respond to all my questions, his knowledge of his product and eagerness to help and answering all my questions."
frieda T.
ballston spa, new york
walter B.
walnut creek, california
anne W.
austin, texas
"Excellent! A real professional, he flushed the hot water heater quickly, very polite."
c rolston R.
belleville, ontario
"Very quiet and efficient in most of the cleanups he did"
louvie H.
palmetto, georgia
brandon M.
bluffton, south carolina
"John is always thorough, knows my system better then I know myself."
dianne G.
winter park, florida
"Ryan A is a real A/C expert!!"
joseph N.
mishawaka, indiana
"Very professional, came in did their job and was out of her e."
mike T.
edmonton, alberta
"Andrew quickly recognized the problem with our furnace and explained our options. Rhonda directed us to the best options for our furnace replacement."
mrs lafleur L.
delray beach, florida
"I would like to express my sincere appreciation for the outstanding job Arthur (assisted by David Stewart) did in handling my AC maintenance tune up this afternoon. I was extremely pleased with the professional and thorough way they checked over my unit. They were courteous and secured my confidence, not only in the worked they did, but was also in the way they adhered to COVID safety precautions."
mrs johnson J.
raleigh, north carolina
"Technician was personable and very knowledgeable. Would like to have him every visit."
mrs beam B.
west palm beach, florida
"Appointment time met, Work completed ."
bud C.
boulder, colorado
chonita G.
kansas city, missouri
"Very professional and kind guys. Honest and informative about the company's plans programs and promotions. Explained options."
joanne W.
ft wayne, indiana
"Previous problem at former home. Heat restored."
davis M.
clearfield, utah
tim C.
rougemont, north carolina
"Did what was expected quickly and thoroughly. Friendly and explained everything. Price is reasonable."
kerri D.
edmonton, alberta
"Kassam is polite, professional and explains everything very well."
thomas R.
champaign, illinois
"The technician arrived within a short time of my calling in my furnace trouble call. He was very knowledgeable and made the repair within an hour."
mr kaul K.
palm beach gardens, florida
zamzow M.
kansas city, missouri
james A.
indianapolis, indiana
"Ira arrived within the window and did the work quickly"
meredith M.
independence, missouri
edward M.
lilburn, georgia
"the response to my issue was excellent and the repair was done quickly and timely."
kathryn D.
cincinnati, ohio
"Technician was very knowledgeable and helpful. The work was done efficiently and timely. Stanley and David were both very nice."
carlton N.
windsor, ontario
anderson H.
birmingham, alabama
jose B.
fort worth, texas
bryan D.
buda, texas
"The technician was very knowledgeable and offered tips for the upcoming winter storm."
crystal L.
acworth, georgia
"Jaime and Buck were excellent at giving me recommendations. Overall customer service was great and they were on time for the appointment."
ms anne cooling C.
chevy chase, maryland
"He came on time, he did the job without any fuss, and he answered two questions I had about the furnace."
robin J.
clinton, maryland
"I dont know what the Tech did and I still dont have heat. Wrote incorrect quote to sell another lemon equipment."
mr linton L.
royal palm beach, florida
"FROM THE APPOINTMENT CALL TO THE SIGNING OF THE RECEIPT IT WAS VERY EASY AND THE TECHNITION WAS VERY COURTIOUS."
guillermo R.
london, ontario
"The repair guy told me everything and advise on how to keep the equipment running good"
sandy B.
provo, utah
"Quick response, friendly people"
joy W.
albany, new york
"Diego was very courteous and very informative."
kenneth* N.
hilton head island, south carolina
ms caldwell C.
knoxville, tennessee
judy M.
knoxville, tennessee
cleo T.
chesterfield, virginia
"Helped me to understand my system"
amanda S.
indianapolis, indiana
"Very friendly and knowledgeable."
mr stephan S.
royal palm beach, florida
"Alex was very thorough and professional."
david law firm F.
london, ontario
"Service techs arrived promptly, quickly diagnosed and fixed the issue, and communicated to us why the issue occurred and why they have prevented it in the future. Perfect communication."
adrianne S.
landover, maryland
randy T.
erlanger, kentucky
ruth B.
edmonton, alberta
"fast and efficient"
ted S.
loveland, ohio
gary (rental) (.
austin, texas
george W.
ft wayne, indiana
"Quick, personable, efficient, and they did a great job."
richard M.
belle meade, new jersey
"The tech was very efficient, friendly and clearly explained what he found and how he fixed the problem."
cheryl M.
guelph, ontario
"No problems with the technician BUT big problems with scheduling! When I make an appointment a year in advance I expect a technician to be at my home at the beginning of the appointment slot not at the end. If I am bumped to later due to someone not having a working furnace that is understandable BUT I expect a phone call to advise that I will be delayed and by how long."
dwayne G.
indianapolis, indiana
maria J.
winnipeg, manitoba
"I am not at home that time"
dick W.
overland park, kansas
"Kevin did a great job, solved problem."
mary S.
cedar park, texas
william M.
albany, new york
"Knowledgeable. Respectful. Serious about solving the problem."
sherra P.
winnipeg, manitoba
beth W.
branchburg, new jersey
"Joe was professional and courteous. He quickly solved the heating problem and we are enjoying the warmth. Thanks again, Service Experts for your superior service."
april J.
dayton, ohio
tim M.
south bend, indiana
"Tanner's customer service was outstanding and BW heating is a very professional company. Tanner's knowledge and assistance on the emergency call and installing a Tankless water heater and a new water softner was outstanding."
marc G.
dripping springs, texas
"As always, your techs provide prompt, professional, and quality service."
mr morris M.
cape coral, florida
dan D.
windsor, ontario
"Technician was polite and knowledgeable"
susan L.
winnipeg, manitoba
"Cost was reasonable, technician was knowledgeable and friendly."
kenneth O.
scotia, new york
frank N.
schenectady, new york
lola C.
winter springs, florida
"These young men were most polite,on time, knew what had to be done and did it very professionally, would recommend them to my friends,I very impressed Lola Curtice"
sally P.
ridgeland, mississippi
"Always prompt service"
frank V.
avondale, arizona
"Andres and victor were here on Monday 2/15/21 they were polite and since Bob Brown goes through techs a lot I dont appreciate some of the guys but victor Andres were THE BEST Andres came back on Wednesday to replace some parts in both heating and AC unit was pleased"
ben S.
paola, kansas
"Houston was extremely well versed and exudes confidence in what he is doing. Very professional and an asset to Neal Harris"
andrew A.
clearfield, utah
grace U.
san antonio, texas
"Quick efficient service"
karen C.
garland, texas
"The tech went over and above to correct the condensation drain line, including several trips under the house. He couldn't guarantee the heater would continue to run if the line refroze, but with the assistance of my son and some ingenuity, I have had heat ever since."
patricia G.
mobile, alabama
"Salesman knowledgeable, very courteous. Technicians very quiet, quick steady workers."
linda S.
ft wayne, indiana
"It was 11:30 at night and my furnace had quit working. I called and they came right out. It was zero degrees and snowing. I really appreciated them coming. I'm not sure what I would have done if they had not made it here. It was drifting snow also."
mr darden D.
nashville, tennessee
"Jeff Owens the nicest tech I have had, although all have been helpful, but he recognized the need I had, explained it to me, and was willing to take care of it in an efficient and helpful way, and without delay."
ian H.
springfield, tennessee
michael A.
scottsdale, arizona
"Andres knew what I was asking and went right at it"
helen D.
burlington, ontario
"Tech was always respectful of any questions asked of him"
michael S.
windsor, ontario
debbie L.
carpentersville, illinois
"I have Angel almost every year for both my A/C and furnace check. He does amazing"
duane C.
tulsa, oklahoma
"We were quoted ridiculous hourly rates by another company. The certainty of a flat rate was comforting. Casey was courteous, efficient, and explained everything."
rodney L.
hughesville, maryland
"Excellent"
mr bates B.
daniel island, south carolina
"Arrived on time, careful of the house, efficient, kept us informed, professional"
sandra B.
clearfield, utah
"Aram provided so much information and help to us."
corey S.
edison, new jersey
"No one showed up, no call either. I called company since tech was supposed to come between 11-2 and phone receptionist told me its only 2:13, maybe hes running late. Didnt even offer to get an ETA for me and have yet to receive a call with someone reaching out or explaining why no one showed up."
mr silverstein S.
lake worth, florida
"He was there on time and went through all parts of the AC."
ms coffland C.
nashville, tennessee
"Great response time considering the frigid weather conditions."
john B.
gainesville, florida
"Very professional"
jeremy L.
richmond, virginia
"Time was scheduled, technician came. I don't know what he did, but I presume system is functioning as it should."
deanna G.
schenectady, new york
randy S.
calgary, alberta
"Someone answered the phone quickly, service was fast, the tech was pleasant, was respectful of COVID."
jerry H.
daleville, virginia
"Quick, friendly and complete"
bonita B.
jacksonville, florida
"He had to be reminded to put his mask Plus had to call him back to the house"
benjamin S.
alton bay, new hampshire
david O.
longmont, colorado
"They really sent the Cavalry! At one time we had four different Service Expert exceptionaly well outfitted trucks at our home. It has been hitting 12 below this week during an artic blast and they really came through. Chaz and his team were and are awesome with a CAPITAL A."
charles W.
saint albans, west virginia
paul W.
newburg, maryland
"The initial tech did not assess the problem correctly, but then management sent a tech for a second opinion. The problem was properly diagnosed and A Plus waive the cost to us because the way the task was handled. Hey, people make mistakes but owning it is huge. It is nice to see a business that owns and corrects rather than hides things."
barbara F.
kensington, maryland
ms sreedhar S.
washington, district of columbia
"Josh was efficient, knowledgable"
theresa D.
hillsborough, new jersey
david B.
lexington, south carolina
"Because they did their job, again, on a unit thats been trash since day one."
charlene L.
shawnee, kansas
bob M.
edmonton, alberta
"Next-day service quite acceptable given the heavy demand on your services during the cold weather. The technician (John) was friendly and efficient, got everything running in no time."
andrew M.
camp springs, maryland
mr deal D.
raleigh, north carolina
mr c hogg H.
charleston, south carolina
deborah G.
clearfield, utah
"He was on time and finished in a reasonable amount of time. Friendly and courteous."
alison F.
derwood, maryland
jeanette S.
north ogden, utah
"For the first time since service began, both technicians arrived during the scheduled time. Silvia is always efficient, personable, professional, and informative."
dan B.
buda, texas
"Nice man. Didn't do anything."
margeret B.
nedrow, new york
mr paparella P.
holly springs, north carolina
"Because they did good job"
carolyn M.
new salisbury, indiana
"The serviceman was highly qualified and quick to find where the water leak was."
douglas C.
kingston, ontario
"Prompt efficient replacement of water heater."
joe D.
clifton park, new york
glenn M.
blufftn, south carolina
mrs johnson J.
highland springs, virginia
bill R.
calgary, alberta
"Technician was quite willing to discuss any questions or issues that we had."
ralph F.
mt airy, maryland
"They determined that my problems were mostly "operator error" very quickly and gave advice on maintenance."
joan wagner W.
jacksonville, florida
"did not finish job"
dr. phillips* P.
hilton head island, south carolina
"John is efficient, quick, knowledgeable, and always very friendly and very respectful of our home."
don L.
austin, texas
"The technician was able to do a functional check, and removed dislodged insulation in blower compartment. This improved heat efficiency. This loose insulation is the same issue that either went undetected, or was created when when Strand Brothers did summertime AC fan replacement/repair. Insulation has come loose and was impeding fan. Feels like it's blowing cool air when on aux heat currently, but current temp and weather is hard to gauge if that's really an issue or just what we're experiencing outside."
bryan F.
windsor, ontario
"came on time despite a snowstorm. Efficient and informative"
john M.
boise, idaho
"very good service"
thiyagachu perumal P.
dayton, ohio
brad C.
town of plympton wyoming, ontario
"Sales and technicians very knowledgeable, polite, and cleaned up after them selves so you would never know that they were there"
viola C.
kingston, ontario
"Jesse was through and mythological in his work servicing my furnace, he reminded me about the need for detectors on each floor, replaced my furnace filter and checked the output of my furnace at the ventilation exit at the rear of my house."
nicole D.
cambridge, ontario
terrance H.
elkhart, indiana
"Very friendly and helpful"
sherry Q.
atlanta, georgia
"Fine"
hollywood C.
richmond, virginia
"he did his job"
irene D.
summerville, south carolina
chelsea P.
johnstown, new york
"Justin and Ben were very friendly and professional. They were able to install our new unit without any issues in a good amount of time. Service was quiet, clean and quick!"
allen G.
ft myers, florida
mr sullivan S.
nashville, tennessee
karen A.
beavercreek, ohio
"On time solved issue"
ronald B.
mt juliet, tennessee
natalie C.
boise, idaho
"Austen was prompt. He explained to me everything he was doing and why. He took the time to show me the thermostat and how best to use it to set temperature. He was very pleasant."
loni O.
mobile, alabama
"UV light system was significantly marked up. It can be purchased online for $199, and I was charged $500. I would like to develop a long term trusting relationship with Climate Control; however, I am now cautious regarding pricing that will be charged for more significant equipment."
dana C.
lees summit, missouri
justin d.
albany, new york
"Mike and Ernie were very friendly. They did an excellent job and I was very satisfied. If I have another job at 647 3rd street, in Albany, New York. I would love to have these guys back again."
jennifer L.
goshen, indiana
"Three technicians were right on time and were happy to park in front due to the alley being impassable due to the snowstorm. They walked around the house to use our back door."
mary G.
west palm beach, florida
"I largely ignored technician but he seemed to do his work eficiently"
anne B.
delmar, new york
"Both technicians were very professional, the work was done quickly and everything was explained well."
james G.
midwest city, oklahoma
"We called about water backing up in the bathtub. Your tech ran a snake up the sewer line under our house. He reported he hit tree roots at 45 feet. He ran a bare snake up the line without a root cutter attached. He got the water to drain out of the bathtub, but after running some water we started getting noise when we flush the toilet, which happens right before the line seals off."
marguerite D.
indianapolis, indiana
"Justin Turner was very helpful in getting a furnace replaced in a timely manner."
sandra V.
duluth, georgia
"Service Rep was on time and did the service call quickly. He put on his booties when he entered the house and wore his mask at all times."
mike O.
mckinney, texas
"Normally it is a 10. After buying a new heater yall installation on the 11th. The fan motor went out on Feb 15 at the beginning of a record snow storm. You did not have another fan and had to get one from Lennox. My 76 year old wife and I had no heater until this afternoon when Jarred I installed it. We got very cold but had the manage our temp to not bust our pipes. Miserable circumstances for old couple. All past techs and Jarred are excellent."
dale M.
rochester, new hampshire
"When I called around and most places did not have an appointment until a week out while my boiler was down, I called Strogens, the Female on the phone was very doen to earth, friendly, and what stuck out to me the most was: she said "Strogens is not going to let you go without heat tonight!" Also, the Technician Parker was at my house in less than an hour snd was "Exceptional!" He was super friendly, patient with my questions and didnt mind me "looking over his shoulder" hoping to learn a few things as he worked. He was very "clean" how he performed the work and efficient. We quickly learned that we enjoy the same type of music and it was nice to have "real" conversation!! Thank you Parker and Strogen's!!! I was really panicking having no heat late on a Friday afternoon. You guys deserve a great review for a job well done!!!"
mike K.
new haven, indiana
"Austin's initial service call last Saturday 2-13-21 he was very prompt and courteous he didn't have the part at that time and told me that he would have to return and the office would call Monday and set up an appointment. He returned today 2-18-21 and was again very professional and courteous, solved the problem and cleaned up after he was done. My wife and I are very pleased with the work/service as always with any of your service team members"
richard P.
clifton park, new york
"Disappointed that service didn't include stack temp,effeciency,smoke test,etc as recommended by beckett burners."
dianne H.
roslin, ontario
"Professional, courteous service, Job was done exactly as agreed."
helena C.
schenectady, new york
"Matt was courteous and explained how my system worked."
mr janiak J.
south bend, indiana
"9 is good nobody is a 10"
brenda M.
windsor, ontario
"When my furnace wasn't working, someone was at my house very promptly to fix it. He explained everything he did and why it happened. Very reasonable price."
dennis M.
nappanee, indiana
karen M.
edmonton, alberta
"Were out the same day and repaired the problem."
mr kimsey K.
maryville, tennessee
"Your tech was on time and very professional. Jimmy is the best. I trust him in my home. He is the only one that I want to do my check up."
john B.
marco island, florida
mr menefee M.
fernandina beach, florida
nancy D.
arlington, texas
"All of my expectations were met"
bill M.
west carrollton, ohio
"Prompt"
ray B.
orange park, florida
"Thomas always does a great job. Service has been very good over the years."
mrs mason M.
lady lake, florida
"He was very efficient and did his job quickly."
eleesha L.
cary, north carolina
"I put in a work order bc my disposal is broken... was charged almost $200 to tell me the disposal is broken. I was asked if I had been informed of the fee to come out to look, I responded no I hadn't been informed. Technician got rude after that answer until I said I know it will cost me to fix the disposal and ensured he would be paid. Called back after the service and said "you were at my house earlier working on a disposal" to which the technician responded "I'm not at your house", once again being rude so clarified I said you WERE at my house. I feel I was over charged and under served."
debra J.
elkhart, indiana
"Answered questions, gave me a list of things to watch out for... friendly! And didnt mind the pup!????"
michael B.
kansas city, kansas
charles P.
ft wright, kentucky
troy G.
edmonton, alberta
"I called Robs Albertan to report our problem and they scheduled a technician to come out the very next day. They then called us to let us know 30 minutes in advance of his arrival. Thomas, arrived on time, was very courteous, professional and knowledgeable, listened to our problem, explored the possible sources, called Robs Albertan to confirm the steps he should take and replaced the part we believed was causing the problem. We could not think of anything Robs Albertan or Thomas could have done better."
florence B.
palm coast, florida
"Arrived on time. Pleasant, very informative and performed services over and above my expectations"
dennis O.
fernandina, florida
"Appointment was scheduled for 9:30. They arrived 10-ish. Apparently people making appointments didn't realize drive time. Otherwise, excellent service."
oliver W.
mt laurel, new jersey
"Very friendly and knowledgeable"
sandra C.
lee, new hampshire
"SERVICE TECHNICIAN WAS GREAT! HOWEVER, WE ARE BUDGETED FOR ANNUAL SERVICING OF OUR HEATER AND AIR CONDITIONER. WE NEVER RECEIVED A NOVEMBER CALL TO SERVICE THE HEATER. HAVING IT DONE IN FEBRUARY IS UNACCEPTABLE!"
david P.
dayton, ohio
"100"
david P.
dayton, ohio
"Kayla was quick and efficient checking out the system...Thank You as always."
thomas T.
ballston spa, new york
"Mohammed is a very smart professional"
emily J.
lexington, south carolina
joe Y.
danville, illinois
"I live in hard area to find it was over 8 inches snow back there and the technician had to carry his equipment!!!"
burke M.
ponte vedra bch, florida
"Crew was not prepared to clean up inside of the house after completion. No vacuums. I had to vacuum my own house 3 times to remove dust and loose insulation."
mrs bauer B.
jupiter, florida
"Scott is the best service technician that I have ever had."
mrs trent T.
loudon, tennessee
"The tech took his time to show me how the humidifier works even drawing out instructions on the ducts!"
mrs bauer B.
jupiter, florida
"Scott is the best Service Technician that I have ever had!"
marvin B.
dallas, texas
"he cared and went beyond making furnace work"
dennis F.
loveland, ohio
michael F.
clayton, north carolina
"We are totally TIRED of dealing with your maintenance staff & customer service ! Our new hot water tank has been nothing but troubles !!!!!! Everett TRIES but the issues are too numerous to mention ! Now we have to be inconvenienced with a Permit issue , shouldve been done with installation!!!!!"
laurence L.
edmonton, alberta
"Riel was Courteous and took time to explain the problem to me."
eva N.
wayne, illinois
"Tech was on time, professional and very pleasant to work with!"
leo B.
edmonton, alberta
larry sugarman S.
clifton park, new york
"Technician resolved the problem"
mark P.
winnipeg, manitoba
"Terrible phone service and tech never got back to me with quote. I had to call after 3 weeks for him to tell me they couldn't do it??????"
brock D.
fort lupton, colorado
"See email about cancelling services"
mr west W.
hobe sound, florida
alana T.
london, ontario
"Having Jason servicing the furnace every year has been great Excellent technician"
angela D.
albany, new york
"The tech was very polite, knowledgeable and efficient I would like to discuss the problem because if I wasn't at home when the problem occurred, I would have been in big trouble! The furnace is only 3 months old and the exhaust pipe froze!! Should the exhaust pipe pitched more? The thermostat was set at 73 and the room was 60 degrees!!!!"
david S.
ballston spa, new york
"Quick, efficient, no mess, friendly, timely"
kelly W.
norman, oklahoma
"Damien did an excellent job of explaining and fixing our problem."
lyle D.
tulsa, oklahoma
"Brian arrived on time, Went right to work and stayed with it even calling his home base to try to get my furnace to reach a higher temp than 64. He accomplished this and made suggestion of improvements I should consider. Left me with a good 71 degrees on a cold day. Very personable man who wouldn't give up until he solved the problem."
ken R.
calgary, alberta
"Always glad to have Mr. McCallum looking after our HVAC equipment."
debbie N.
branchburg, new jersey
"every time they come check the furnace they find something wrong that will cost more money"
joe W.
peachtree corners, georgia
"Isaac is very personable, courteous and professional."
joe G.
loudon, tennessee
ms baker B.
raleigh, north carolina
kevin A.
midlothian, virginia
joseph D.
lake mary, florida
robert wegner W.
franklin, ohio
paul W.
kansas, missouri
"Excellent service"
charlene L.
mobile, alabama
"Trevor was efficient, and professional. I would have preferred that he wear a mask."
ben O.
marietta, georgia
"Very communicative, friendly, helpful, didn't talk down to me. Seemed like a cool guy overall."