Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 337,952 Reviews
janice K.
kitchener, ontario
"friendly and performed job in a timely manner"
jim/barb S.
gloversville, new york
"The technician did a thorough job on my annual inspection. He did a better job than any past technicians."
fred S.
oakville, ontario
"Chris does excellent work and knows the equipment very well. He attends to all the details and discusses the results. Very highly recommended."
dale C.
austin, texas
"The woman who calls to remind you of your upcoming service is always super pleasant and informative over the phone. And I really like STRAND BROS. IN THAT THEY HAVE CUSTOMER SERVICE TELEPHONE PEOPLE WHO ARE BASED IN THE UNITED STATES... AND I CAN UNDERSTAND THEM. YOU OUGHT TO MENTION THIS IN YOUR ADVERTISING TO US TEXANS!! I'll bet your customer contact phone representatives never get hung up on either!!!"
bill A.
midvale, utah
"The provider did his job expeditiously. I was very pleased."
marianne P.
clifton park, new york
david V.
scotia, new york
"Mohamed was very knowledgeable and did a very thorough job of checking and cleaning our unit."
shaterria T.
shreveport, louisiana
"Yall are always courteous, kind, on time. You guys do an awesome job."
maureen F.
boise, idaho
"Quick response and great service."
thomasine C.
washington, district of columbia
david R.
jacksonville, florida
"Terry was very knowledgeable and spent all the time we needed to understand the issue."
homer M.
fort washington, maryland
"Good work pricing is expensive"
matthew V.
ellenwood, georgia
"Stoney was great"
paul L.
kendallville, indiana
margie W.
austin, texas
richard S.
midlothian, virginia
"Professional, Knowledgeable"
earl L.
xenia, ohio
"Ross was friendly and worked hard getting the job done."
mark W.
schenectady, new york
danny T.
champaign, illinois
"Came over on time, diagnosed problem quickly and explained the service he did"
lucinda C.
wellington, ontario
"Completed repair Answered questions Knowledgeable and helpful in helping us to select a plan suited to our needs."
luann F.
port wentworth, georgia
"The technician was very friendly and explained everything as he was doing it."
adam F.
raleigh, north carolina
"They never fixed the problem and brought the wrong part"
irene O.
liverpool, new york
"The men were very professional and nice."
earl M.
osceola, indiana
"Kind, clean, and polite."
thomas simmons S.
leawood, kansas
"The tech was new to me and the job, I guess. He was friendly, polite, knowledgeable, dedicated, and informative. He's a keeper."
jane M.
fergus, ontario
"Very pleasant and knowledgeable ."
jennifer R.
indianapolis, indiana
"The technicians were very friendly and answered all my questions to the best of their ability. Would have been a 10 except pricing for repairs needed were outrageous."
mr domenech D.
lexington, south carolina
"Brian is always very precise and to the point, a true asset to this company."
walter K.
bridgewater, new jersey
"Jason did a fast & first class job!"
jane D.
tulsa, oklahoma
"We received notification that our technician was on his way. Alex and Eric arrived on time, did a superior job servicing our equipment and were respectful of us and our home. They explained everything they did and offered information on additional items that could be installed to keep our equipment running at its best."
carl S.
fayetteville, new york
bobby F.
austin, texas
"Ron and Miguel have not provided a solution to my new Lennox system failures. They blew out the drain line and said all components check out. You have made multiple trips for AC failures. I came home Wednesday night to 86 degrees in my house and my dogs near heat stroke."
michael F.
liberty hill, texas
"We have had several service calls recently, several boards were replaced. Yesterday the technician could find nothing wrong advised that we had dirty filters that were replaced three weeks ago and wanted to charge us $1200 to replace the Plenum that he advised was incorrectly sized even though your company installed the system.The supervisor came out today, and found that there was a short in the wiring which was causing the heater elements to be on while the air-conditioning was also running. Which is probably why the system is not cooling effectively. We have paid several hundred dollars over the past few months for incompetent service technicians, not to mention the exorbitantly high electric bills. No, I am not very satisfied at all, and would appreciate it if someone called me to discuss a refund of the unnecessary expenses I have incurred due to your technicians poor troubleshooting skills. In addition, one of the technicians who came and replaced boards was very rude to my wife by speaking to her like an ignorant child."
pam J.
ridgeland, mississippi
"Same day service was an amazing customer service value"
emily W.
buda, texas
"Manager Anthony needs to call or come here. I want my maintenance fees back."
michael B.
calgary, alberta
johnie B.
poca, west virginia
ms walker W.
arrington, tennessee
"Our AC started freezing up on a Sunday and they were able to come out that same day!!!"
cynthia C.
austin, texas
"Communicative, professional, thorough"
wah L.
edmonton, alberta
susie D.
austin, texas
robert F.
fishers, indiana
"Professional."
fred M.
delray beach, florida
"Two technicians arrived and I was greeted politely and set up their work area to control any mess to my floors. They worked neatly and where very good at removing the old equipment with a minimum of any damage."
jan P.
osceola, indiana
"Very thorough/very knowledgeable"
ronald G.
hampton, new hampshire
"Scott was very knowledgeablebl and took his time to explained things to me"
ronald A.
waldorf, maryland
"Technician did an excellent job!"
frank M.
edmonton, alberta
"Justin carried out my annual furnace checkup, checked my water tank and recommended a tank replacement. Zacc and Ryan did the rest very efficiently and were very helpful and answered all my questions. I am very satisfied with the work they carried out."
lidia B.
wellington, florida
david F.
nashville, tennessee
"E-mailed monday night at 8 p.m. and technician was there the next morning at 10 a.m. Carl was very helpful."
carla P.
austin, texas
"Peter was very friendly, thorough, and quick - not wasting of my time in the process."
peter S.
manlius, new york
"Very knowledgVle and helpful"
mr farmer F.
west columbia, south carolina
"Tech was very knowledgeable and efficient."
shannon B.
urbana, illinois
kyle G.
austin, texas
kathy P.
ft. washington, maryland
"Earl, the technician, quickly identified the problem and fixed it within a few minutes."
sharon B.
london, ontario
"Efficient, polite, informed me about what he was doing and where he needed to be."
harold T.
london, ontario
"Called before he came. Friendly. Didn't take long to install the part."
elaine A.
birmingham, alabama
"Bryan is wonderful. Very professional and patient. Please do not send sales person - very uncomfortable - although nice."
gerard W.
kansas city, missouri
"No comment"
steve F.
austin, texas
"Great technician - very good"
ethelyn C.
moore, oklahoma
"The gentlemen was very helpful in solving my thermostat problem"
john M.
leawood, kansas
"Very quick response late on a hot night -- Daniel diagnosed and took care of the problem quickly."
helga dowds D.
hillsborough, new jersey
"Fast response. Knowledgeable tech. Part was on the truck."
andrew S.
st thomas, ontario
david M.
scotia, new york
clint W.
antioch, california
lee Z.
orlando, florida
"both very professional"
mrs parente P.
west palm beach, florida
"Technicians wonderful Front office especially Christina terrible"
frank C.
london, ontario
"Craig provides excellent service"
janice K.
rensselaer, new york
steve A.
bonita springs, florida
"Technician was forthright in describing the problem and how to fix it. He was friendly and professional"
agustin M.
clermont, florida
scott P.
st cloud, florida
"On time, professional."
kathleen G.
edmonton, alberta
"Polite, timely and knowledgeable"
evelyn R.
tulsa, oklahoma
david S.
calgary, alberta
patrick C.
south bend, indiana
"The check-up was smooth as usual. Josh was courteous and efficient."
kristi M.
morrow, georgia
"Helped explain issues with Unit"
daniel S.
mishawaka, indiana
"Tech was professional and very nice."
sandy T.
indianapolis, indiana
"They were very informative, respectful and extremely knowledgeable."
mr falato F.
lexington, south carolina
jim N.
chapel hill, north carolina
"Tim. informed me every step of the way and was very professional."
dr bullock B.
hilton head island, south carolina
"the main reason give a 9 is because John is a super tech. I give him a 10"
deborah B.
mechanicsburg, ohio
"Prompt, friendly and efficient; explained what he was doing and answered questions."
james S.
cazenovia, new york
"Travis was great. Your office lady sucks."
lori O.
medina, ohio
"He called to inform us he was on the way. He appearently handled inspection well, was clean, pleasant. Communicated with my husband appropriately."
donna R.
forest, ontario
"The service was quick, thorough and the tech was personable."
scott T.
asbury, new jersey
mr phillips P.
memphis, indiana
"Ray was courteous and polite service with clear explanation of options."
katherine E.
aylmer, ontario
"Technicians were respectful, professional, competent and very helpful. Installed a new thermostat and took time to explain how to use it."
bruce C.
lilburn, georgia
"Technician was professional and courteous."
katherine M.
columbia, south carolina
"He was polite, on time and explained everything"
gilles N.
norman, oklahoma
niky B.
leander, texas
"He was more interested in selling me a part to a new 2 yr old Lennox furnace that Strand Brothers installed and was aware of it rather than Diognoss the problem he was asked"
james K.
kaysville, utah
"Quality Service, Great Tech,"
rebecca R.
urbana, illinois
"Mike walked me through the thermostat settings and answered questions."
larry J.
carmel, indiana
cathy P.
winnipeg, manitoba
"The technician arrived on time and completed the service promptly."
tom J.
xenia, ohio
"Even though electrical issues kept them from doing what planned to do they took the time to balance systems to get the cooling to a more acceptable level"
mike H.
scottsdale, arizona
"The technician was very courteous, knowledgeable & professional."
mr wisniewski W.
nashville, tennessee
lyle J.
branchburg, new jersey
"gave good advice and suggestions based on our needs"
rod L.
oakville, ontario
"Very responsive customer service. Did not sign up because of your pre-authorization payment policy"
sherllyn H.
ft wayne, indiana
mr nesselhauf N.
jupiter, florida
"Problem still persists. No solution discovered as of yet."
jay G.
lake worth, florida
"Merrill was on time, called before he got to my house and was very professional. He helped me understand the way Florida affected HVAC systems because we are new homeowners from Minnesota. He was great!!!!"
gloria P.
schenectady, new york
"Eric was on time. Very friendly and knowledgeable."
neave N.
kingston, ontario
"the technician was thorough"
lee N.
blue springs, missouri
mrs rosenstein R.
palm beach gardens, florida
"I need a TXV valve since the coolant isnt working at top quality. Scott was thorough & professional. I am however concerned about having a inordinately high FPL bill that they said was due to faulty system that was brand new! Upset!"
bob W.
ponce inlet, florida
scott S.
london, ontario
steven R.
arlington, texas
"Timely service and was very professional."
linda J.
hermitage, tennessee
"They came at 10PM. the day that I called. Diagnosed the problem and came back the next day and fixed my A/C."
gloria C.
clinton, new jersey
"Takes time to converse by answering customer's questions and suggesting ideas for care of product. Does it with a smile!"
susan K.
winnipeg, manitoba
"My needs and expectations were met with courtesy and efficiency."
jennifer S.
sarnia, ontario
jessica G.
austin, texas
"professional"
charlie P.
birmingham, alabama
"Dennis arrived on time and always does a great job!"
phyllis G.
round rock, texas
"We could have done without the high-pressure selling tactics."
doug P.
johns creek, georgia
"KC did good job"
ron R.
brighton, ontario
"just good work and pleasant attitude."
doug C.
akron, ohio
"Ian was very thorough"
denise C.
kingston, ontario
"technicians are always pleasant, efficient and through"
paul louise styan S.
calgary, alberta
"Assisted in thermostat problem. No resolution with Honeywell after 40 mins."
lisa M.
grandview, missouri
"Competed the job professionally and with no issues."
donna E.
olathe, kansas
"They were knowledgeable and professional. Would have liked to see them wear shoe covers as the technicians used to in the past. Also, would have liked to have had confirmation of Covid vaccination or should have worn a mask."
arleen L.
clifton park, new york
steven R.
glenmont, new york
"Sean, Brian were both professional and gentlemen."
kashira R.
indian head, maryland
tom/gail L.
schenectady, new york
"Tech was on time, completed all work in a timely manner, and talked me through what he ws doing and seeing."
randy M.
south bend, indiana
"Good service fixed the problem"
will S.
austin, texas
mr mckay M.
nashville, tennessee
"Quick, professional service."
fidelity cor C.
tinker air force base, oklahoma
"Aaron Arwood arrived quickly for an emergency call and was able to resolve the issue within an hour. This allowed our facility to keep our training center online without loss of training."
patricia P.
cocoa, florida
don W.
austin, texas
"Peter diagnosed the problem and fixed it quickly."
david M.
austin, texas
ms smith S.
nashville, tennessee
ms crawford-owne C.
nashville, tennessee
"Donelson Air was super responsive. The AC unit was not coming on. I called and a technician was scheduled to come out in 2 hours and the technician was even early. And fixed the unit very quickly, knowledgeably, and explained everything along the way."
anthony S.
beavercreek, ohio
william S.
boise, idaho
"Job was done correctly."
don M.
ft worth, texas
"Knew what he was doing"
linda F.
summerville, south carolina
joe M.
lavalette, west virginia
"The service tech. that cleaned out our air duct, Did a fantastic job, he didn't rush and he explained everything which he did."
idella B.
jacksonville, florida
"The technician new exactly what the issue was with my A/C unit."
shirley K.
dayton, ohio
"Dave recognized that we had the old no longer available (r22?), So he did not use his gauges to save every oz. He tracked down the problem quick, and fixed it just as quick...He checked over the whole unit, connections and parts/// an all around great guy"
mahendra P.
bridgewater, new jersey
marla S.
dallas, texas
"Our problem needed immediate help and Chris was available to help the next day after my request."
julio R.
homestead, florida
dr muruve M.
winnipeg, manitoba
linda L.
saratoga springs, new york
betsy W.
orlando, florida
"Ryan was very professional and identified the problem right away."
alexandra N.
austin, texas
"Miguel is always helpful and efficient"
prentis kie K.
ft washington, maryland
"Tech explained what he did and what was needed."
ms grabowsky G.
brentwood, tennessee
"The guys did a great job and even corrected a past mistake that was found during the repairs they were making."
larry W.
olathe, kansas
"The first tech could have made the simple repair when he came out at midnight instead of saying we had to have a new thermostat and rescheduling for the next morning. When I contacted the office the next morning to get an approximate time, I was told the second technician would be out between 2 and 4 that afternoon. The second tech did an excellent diagnostic and installed the new thermostat (at our request because the old thermostat was no longer a model that was recommended) even though it may not have been needed."
anne W.
huntington, west virginia
"Friendly, interested in any issues I might be having"
linda L.
london, ontario
"Competent, knowledgeable, polite"
janice M.
quinton, virginia
"Tish explains everything that she has to do to get the job done"
mrs terrell T.
richmond, virginia
"Very professional,knowledgeable in her skill, and arrived before time on appointment. Took her time to answer questions that I had about service and recommendations."
kristopher N.
winnipeg, manitoba
"Our issue was resolved quickly and we were given information about future potential problems."
larry S.
raleigh, north carolina
"Because of Ben. He is knowledgeable, courteous, professional, and thorough. He took time to explain when questions were asked. He respected our home, is COVID vaccinated, and took appropriate safety precautions. Lower ratings that follow are because I was given run-around with keeping my scheduled appointments. Turns out Teresa stated I should only have two appointments during the year when I signed up & paid for three. Thats equivalent to bait and switch. I will utilize another company if I get this type of hassle in the future."
frank M.
leesburg, virginia
"technician (Kevin) called ahead, and arrived on time. He was extremely polite, immediately put on shoe protectors and got to work. Nicely answered all of my questions, and knew the equipment very well."
johnny S.
antioch, california
"Great Service"
robert A.
clifton park, new york
brian S.
flowery branch, georgia
"Problem WAS resolved but I felt 'gouged' by the final bill. I also purchased the PM contract ( reasonable price ) but will definitely shop around before I ever consider your company for repair services. After price checking competitors I discovered that I paid as much as $ 150.00 more than I should have to diagnose and replace a defective condenser. I am unable to provide feedback on question 7 because I am unqualified to determine it the work was quality or dependable."
magdalene P.
mcdonough, georgia
"They charge too much to tell me I needed a new AC system. Overpriced than the other competitors."
mr romulus R.
columbia, south carolina
"They both were ver professional, Mr Wade was the consultant and Mr Frank was the tech."
brent B.
fruit heights, utah
"Technician was on time and went right to work delivering delivering the 400 four hundred pound sacks of salt."
brenda M.
salem, virginia
"JAMIE WAS PROFESSIONAL AND HAS PRIDE IN HIS JOB, AND YOU CAN SEE THAT. CHECKED EVERYTHING AND EVEN REPLACED THE OUTDOOR FAN BECAUSE IT WAS LOUD. NOW ITS QUIETER. I AM SO HAPPY THAT HE SERVICED MY AC/HEATING UNIT, I FEEL RELIEVED THAT YOU HIRED SOMEONE THAT CARES. THANK YOU AND GOD BLESS."
curtis W.
west haven, utah
"Trent came out at the end of his day. I was so appreciative, this is actually the second time your company has gone out of your way to help the customer Thank You Very Much"
m/m hanna H.
hermitage, tennessee
"Ted was very courteous band professional. He completed the service in the time he gave as an estimate."
jesse P.
erlanger, kentucky
"The tech was on time, very knowledgeable about what he was doing. Very respectful."
ralph M.
oklahoma city, oklahoma
"Clint was great in all areas"
gene S.
boise, idaho
"Prompt, courteous and professional. Gave me total peace of mind that the job was thorough and done right."
julie M.
ravenna, ohio
"Dustin was able to diagnose the problem quickly, fixed it right away, and gave us great advice regarding maintenance and a prevention plan."
kathy B.
ballston lake, new york
duane T.
payette, idaho
"We ended up being happy by the second day. We had a technician come to service our heat pump. We have this done every six months. When he left we noticed that it wouldnt kick on. I called and talked to a very polite lady that said she would send someone out the next morning. Bryce came out first thing the next morning and figured out the problem. Bryce is always amazing and we love when he comes to our house. He always takes care of things and we never have any problems. So in conclusion, we were not happy that it didnt work after the technician left. I feel like he should have made sure it was working when he left. We were happy with the person I talked to on the phone and how fast she got someone to our house and were always happy with Bryce. He found the problem and had our heat pump up and running in just a few minutes. You are lucky to have him work for your company."
marti H.
noble, oklahoma
"Preston is exceptional with excellent customer service and expertise. I even love his personality!"
carolyn P.
round rock, texas
"listened to me, explained things"
karen B.
winnipeg, manitoba
"No issue or concerns with the service we received. Jose was friendly and knowledgeable."
carl C.
broken arrow, oklahoma
"Nothing negative, all positive ( arrival time, pleasant personalties, ability to explain things , etc. )"
henrique K.
kitchener, ontario
sheila M.
ocala, florida
"Explained everything clearly."
michael D.
pleasant hill, california
"very efficient and friendly"
mary W.
south bend, indiana
"Our system was totally frozen and John was here to help us. He did a wonderful job. We were not to happy with the price, but he got our air on and that is what counts. We would like him to always come out to do our servicing. Very nice man."
william C.
saratoga springs, new york
"Professional and good work ethics"
john L.
sewell, new jersey
"Great job as always. Thanks Scott..."
john B.
jacksonville, florida
david H.
austin, texas
"Isaac was great to work with. He listened to my issue and was able to diagnose and fix the issue. I was very grateful."
kris C.
layton, utah
"We didn't have to wait long for service and the technician, Trent, was quick and highly efficient. He had the part we needed and had our air conditioning up and running quickly."
carolyn H.
walnut creek, california
greg M.
winnipeg, manitoba
"Friendly service"
orlando E.
white plains, maryland
glen (rental) (.
hooper, utah
"Arrived on time, courteous and explained what was done."
alecia S.
upper marlboro, maryland
"Both specialists were courteous and worked diligently to resolve the problem."
lynne L.
austin, texas
"The technician you sent knew nothing about split system a/cs. This is partially management's fault, but at the same time instead of trying to fix it, he told me to "get a new one." He was also a "know it all." Very off-putting."
wendy B.
indianapolis, indiana
"still waiting on thermostat manual from Tylor"
mr businaro B.
nashville, tennessee
"Professional, easy to understand, good listening and explanation skills"
brian P.
erlanger, kentucky
"Ganesh had no clue about what type of system I had, the problems I had with my flex ducts were not fixed at all. Instead of properly attaching and using zip ties as they should be he just tied x amount of zip ties with a knot and said just dont touch it, it will be fine. After he left I noticed air flow significantly decreased because of his unprofessional fix he performed. Causing me to have to redo his work FOR HIM. Technician had no appropriate filters and ordered the wrong filters for furnace. Which were delivered to my door. Filters have no frame. Ganesh seemingly had no clue how to do his job and no knowledge of HVAC systems at all. After my system is paid for I WILL NOT BE RECOMMENDING the services of this company. Im deeply unsatisfied with the work given how much I have to spend on this installation per month."
fred P.
clayton, california
"technician did everything correctly"
annette R.
clayton, california
"Very professional, on-time, thorough"
gail A.
atlanta, georgia
"Technician showed promptly 07/26/21. Made some phone calls to consult someone about our A/C problem (iComfort alert Error Code 411). Our A/C was not cooling, but the tech got it to working again.he said he thought the problem was solved. However, today 07/29/21 has returned for the third time in less than 6 weeks."
robert C.
kitchener, ontario
"The service technican was prompt and explained the findings of his work."
bob A.
concord, california
"rEPLACED THERMOSTAAT, IN AND OUT!"
gregory W.
champaign, illinois
"Fast, efficient, no hassle. Got the job done. Answered my questions kept me updated"
sydna M.
cary, north carolina
"My A/C stopped, and I needed help right away. The technician came a little earlier than expected and found the problem right away."
russ R.
dunwoody, georgia
"Knowledgeable friendly prompt"
glenda T.
collierville, tennessee
"Always does a superb job"
john S.
scotia, new york
"Friendly, knowledgeable tech. Answered my questions."
jim D.
manor, texas
"The men that arrived were knowledgeable and completed the work quickly and quietly"
larry W.
knoxville, tennessee
"Work was completely and professionally done"
gary B.
oklahoma city, oklahoma
"Honest and very detailed."
ed B.
schenectady, new york
"The technician explained in detail about the appliances he worked on and got me up to date on newer products and money saving tip"
shenendehowa M.
clifton park, new york
frank W.
clementon, new jersey
"Technician checked things out & cleaned fins on outside unit by brushing fuzz/dirt off. I complained about condensation leaking out the bottom of the inside unit, but after he called "someone" he said that is normal and will go away when outside humidity goes away - DUH!!! Of course there will be no condensate leaking if there is no humidity! Since my unit is on the second floor, I HOPE IT DOESN'T RUIN THE DRYWALL ON THE CEILING BELOW IT OR CAUSE BLACK MOLD ON IT!. ALSO - there is a rattling sound coming from the evaporator cooler section when the AC starts running, which he said is "normal" (none of my other HAVC systems made that kind of noise). I HOPE NOTHING IS LOOSE IN THE EVAPORATOR COIL UNIT CAUSING THE CONDENSATE LEAKAGE! ALSO - I reminded him that our return air duct plenum on the furnace has about a 1 - 2 inch gap between it and the houses duct work connection (I've told all service techs that have come here as well as the people that installed the system)."
doreen M.
longwood, florida
"Andrew was very professional and went out of his way to address all my concerns"
douglas R.
rochester, new hampshire
mrs dannehold D.
port saint lucie, florida
"Chip and Mo were very friendly and informative. Great employees."
sam S.
clifton park, new york
"Shawn was very knowledgeable and did a good job. We have had terrible service in years past. Please assign him to our home in the future."
helen L.
broken arrow, oklahoma
maria C.
round rock, texas
"unit replaced same day; purchase options provided"
mario L.
sydenham, ontario
"This was a consultation call and both employee's were extremely helpful and knowledgeable about your product and our old broken product. They spent a lot of time making sure we had the correct information to go forward."
ellis L.
chuluota, florida
"After years of your firm trying to resolve to resolve my AC issue, Drew finally found it was completely wired wrong"
carl J.
martinez, california
jeff M.
plain city, ohio
"Good technician and found the issue. However, we now have whistling when only one zone is running. Also, I asked that someone call to quote me a new furnace and so far, no one has called."
contra gospel churc C.
walnut creek, california
robin F.
salem, virginia
"Service people are wonderful, very professional, and leave no stone unturned! Choosing Service Experts was one of our best moves!"
lisa C.
antioch, tennessee
chris M.
irmo, south carolina
karen D.
rochester, new hampshire
daniel J.
calgary, alberta
"On time, efficient service."
mario A.
austin, texas
"I would have appreciated warranty on the parts you installed."
mrs smith S.
cary, north carolina
laurie R.
delmar, new york
"Arrived on time, professional, explained everything, efficient, courteous, friendly,"
shauna A.
east st paul, manitoba
"It would have been a 10 but I am a bit annoyed that a "service technician" cannot perform some "repairs" when they attempt to do the service. Two calls and two technicians doesn't seem the most efficient to me."
gary H.
antioch, california
"He is very professional. Ask all of his questions about the system( like where the heat pump is and the air handler closet up front"
warren G.
cambridge, ontario
"Everything was done in accordance with your program."
andrew M.
mint hill, north carolina
"Patrick listened."
danielle S.
halfmoon, new york
"Fast, clean and thorough"
dave J.
wake forest, north carolina
"Alex came in and quickly diagnosed the problem and fixed it quickly. He was very respectful and did not leave a mess."
barbara S.
bedminster, new jersey
"He was very knowledgeable and pleasant. He was focused on doing his job well and he was very business-like."
robert M.
san antonio, texas
"Technician was very professional."
john C.
cumming, georgia
miguel R.
boynton beach, florida
lynn G.
olathe, kansas
"Absolutely a nice guy. Knew his job and had the right tools."
nancy B.
liverpool, new york
"It was a complicated process and you helped me prioritize the steps I needed to take to replace my old water heater that died in a flood."
jack G.
georgetown, texas
robert H.
cambridge, ontario
kathy L.
plainfield, indiana
"He arrived when he said he would and was courteous and friendly."
bill B.
hilton head, south carolina
larry L.
south jordan, utah
ms ramirez R.
cary, north carolina
"They concentrated more on selling the plans that they have (paying a monthly amount for the equipment) than on explaining the characteristics of the unit to install. Didnt offer any other brands. Thought you are the best and dismissed my idea of getting another quotes"
mabe H.
austin, texas
marie ann A.
clifton park, new york
"Michael was excellent. Friendly, knowledgeable and respectful."
lynne K.
amsterdam, new york
"Easy to call and make appointment. Technicians arrived as scheduled. Explained derives and prices before beginning work. Explained problems and what entailed to repair. Fast service. Courteous and competent technicians."
larry/lind K.
middlesex, new jersey
"The technician did a great job of quickly resolving the problem, which I really appreciated! Would have rated a 10 except that I had to go outside to the truck as he was leaving to ask about the problem resolution, and there was some drilling debris left over at the unit. None of that is a big deal since getting the issue resolved quickly and effectively was my #1 concern."
bob L.
south charleston, west virginia
"They came on time and did a good job."
david L.
hillsborough, new jersey
mr goldstein G.
miami, florida
wayne H.
naples, florida
fred L.
grand island, nebraska
"We talked about upgrading services. This is on a long term plan. Dont get pushy on selling unit. For now, I plan to go with your company. It may be a year down the road when finances permit. Fgl"
william S.
ballston lake, new york
darcia M.
salt lake city, utah
"Daren is always helpful educates me."
stephen W.
indianapolis, indiana
timothy H.
lebanon, tennessee
"It took technicians 3 visits after installation to get units working properly"
doug H.
fair oaks ranch, texas
"Running a bit late...called to let me know. Masked up and had protective footies. Went right to work to check my Lennox System."
bobbie B.
hampton, new hampshire
"The gentleman are knowledgeable, patient and polite."
michael W.
beavercreek, ohio
"Prompt"
robert E.
granger, indiana
mrs meaney* M.
hilton head island, south carolina
justin G.
winter park, florida
"Bait and switch. Quote for a new system was 4X the quote of other companies fkr the same equipment."
howard S.
hermitage, tennessee
"Very quick service, and courteous installer."
debbie H.
nitro, west virginia
"Eddie is awesome and knows what he is doing. He shares that knowledge by letting me know what he is doing and why. I ask a lot of questikns and he answers them all."
becky P.
glenpool, oklahoma
"Jason came last week for a regular maintenance and he had to wait about 20 minutes for me to return from another meeting. Much appreciated. I accidently scheduled over my appointment. He was professional in every way. He came again week to put in the recommended surge protectors and again was very professional and is an asset to your organization."
morales L.
live oak, texas
"Ni one wants to be away from their family in the middle of the night. He showed up got the job done with no complaints and a focus on customer service"
michael C.
midvale, utah
"I asked for service on AC. I did not request a service tech and a salesman. From the outset the salesman did the talking. I had no problem with the technician. I had another company come and do the service."
candy W.
woodstock, georgia
"The tech worked for hours the first day until after 6:30 and came back the next day to figure out where the coolant was leaking. He was polite and dedicated to finding the problem"
nicole B.
london, ontario
"Matt phoned ahead, was very professional, knowledgeable and helpful in explaining the problem with the unit. He also took time to check the interior readings and gave me some suggestions on the upkeep of the current unit and what I may require when replacement is due."
nancy B.
kansas city, missouri
mr alsobrook A.
memphis, tennessee
"He resolved our thermostat issue."
susan V.
mississauga, ontario
"All my questions were answered and the technician pointed out the disadvatages of my current AC equipment."
irene M.
pittsburg, california
"Tech was polite and did his job well"
gregory B.
niskayuna, new york
jack V.
columbia city, indiana
allyson P.
oklahoma city, oklahoma
"I was very satisfied with the service provided by Gordon's Service Experts because Ethan and Brad were not only able to fix the problem that I had but they also took the time out to check areas that any other technician would not check and they were able to give me their professional advice on next steps in fixing potential problems."
kathleen B.
kansas city, missouri
"HE WAS COURTEOUS, POLITE, AND THOROUGH."
ms smith S.
germantown, maryland
"Customer since 1995. Technician did thorough check and explained everything with recommendations for the future. Excellent"
susie B.
orlando, florida
"Great timely service in the evening"
keith B.
elkhart, indiana
"John did and excellent job explaining each step he performed and why."
russell F.
austin, texas
"Showed up on time and completed the job that day"
frankie L.
edmonton, alberta
"quite informative"
mike F.
st. albert, alberta
"Knows plenty about residential HVAC."
jeff F.
austin, texas
"Tech was knowledgeable, professional and efficient."
joy M.
winnipeg, manitoba
"Satisfied with service."
jack D.
austin, texas
"Timely, knowledgeable, polite, professional, quick"
margaret H.
niles, michigan
"Appt between 10 and 12 and it was almost 2 before he arrived"
melissa K.
hillsborough, new jersey
"Very friendly guys who fixed the issue quickly."
lynda T.
ona, west virginia
"The water leak stopped and the room was cooler than when be arrived."
carlos G.
jupiter, florida
"We were sold a faulty thermostat by S.E. which consistently breaks on us. It has been replaced several times and now we have to pay to have it replaced even though S.E. admitted that they continually had problems with them. The technician did the best he could. The salesman Claude was very pushy and is not welcome in our home again."
armand G.
austin, texas
"I paid over $200.00 for a quiet start unit, and whenever my ac starts there's a fairly loud noise at the start that we can hear on the unit from inside the house."
elizabeth M.
austin, texas
henry S.
hutto, texas
mr walls W.
st catharines, ontario
"The response to my call was prompt. Kudos to Linda! Mike was personable as always and he spotted and fixed the problem with his usual dispatch. All in all a very successful repair to my air conditioner during a hot time of year. I'm happy with that.??"
mr olsen O.
cary, north carolina
"Technician was very knowledgable and kept me informed of system status and problems. Freon level was a little low, and coil was a little rusted. Sales rep with the technician recommended replacing the entire system for $14K instead of recommending to recharge the freon and/or replace the coil. Put all that information on hold for the time being. They showed me a picture of one of the flex ducts that had fallen off and was lying on the floor of the crawl space. Left if unconnected, and told me it would cost about $150 to ziptie and duct tape it back up. I don't know why they left with the system open and the flex duct disconnected. (I do have plenty of duct tape). Thus, with the flex duct still disconnected and the hard sell on replacing the A/C and the furnace, I gave this visit a 5 rating."
richard L.
galway, new york
"eli was very knowledable and effecient"
joe L.
williamsport, ohio
"David was very professional and friendly. I did not feel uncomfortable having him in my home. He kept me informed with everything he was doing."
gerald M.
monrovia, maryland
"The guys did a great job, diagnosed the problem quickly and had it fixed in no time. They were both very friendly, polite, professional, very knowledgeable and did nice work. They also took the time to explain to me the problem and the system functions."
ms jenike J.
hilton head island, south carolina
"Bobby has always given 100% to his job and my request"
christina B.
okotoks, alberta
reta R.
georgetown, texas
anne C.
albany, new york
"Service men wore masks and were very professional. They found the problem right away and fixed it . They answered my questions."
maverick L.
calgary, alberta
"We received excellent in home quotation. However, we needed some clarifications due to different quote structure and lower quote cost from last year's. We were basically told that it is what it is for Costco customers because we receive discounts automatically. We could have been provided with any other clarifications (inflation, increased cost of logistic...etc.) and be satisfied, rather than being labelled as second tier customer due to Costco membership."
gerry S.
london, ontario
"very cordial, friendly and professional"
steve D.
broken arrow, oklahoma
"I appreciate your technician to come to my house on a Sunday after my AC unit went out. To charge me $360 for a dual capacitor is, at best, price gouging. I understand paying the $99 fee for him to come out...but the added cost for installing a ~$40 part is ridiculous. I will not be using Jack Nelson ever again, and will make sure I tell this story to anyone who is looking for a HVAC company."
julie P.
rensselaer, new york
linda H.
kingston, ontario
"Showed up on time, did the inspection."
kathy J.
calgary, alberta
"Good and efficient"
larry M.
madoc, ontario
"pleasant technician; explained efficiencies of appliances and suggest ways for better efficiency"
alfred G.
tuftonboro, new hampshire
micheal L.
tonawanda, new york
mike C.
lebanon, maine
"Promp,courteous and thorough."
fred L.
bethel acres, oklahoma
"We have lived in our home from when it was built in 1991 to the present, your service was the best we have received on our AC/Heating. My wife is on chemotherapy and needed immediate relief from the heat when the blower motor went out. You guys were here with in 2 1/2 hours of the call. and they had to come 25 miles to get here."
john B.
washington terrace, utah
"Harry explained what he was doing and answered all of our questions. He was pleasant."
virginia O.
troy, new york
"he did the requiredn work and gave reasons for the work"
william D.
tipp city, ohio
carlos B.
austin, texas
"Knowledgeable"
melissa D.
columbia, south carolina
"Was told a/c part wld be in next day, it was not , and we had to call Midland's to find this out. We still are waiting and have no a/c 2.5 days. Was told part wld have to be ordered w/ eta poss Thursday-Confused why part not available. Hopefully, it will be received Soon."
sid L.
round rock, texas
"focused on the job; made sure that he did not make a mess"
debra P.
west haven, utah
"Very courteous, expert in the field, was quick in completing the job."
diane A.
brentwood, california
"Job well done"
matt M.
eads, tennessee
"Technician was very friendly and efficient. He was great!"
dan M.
center tuftonbor0, new hampshire
marilyn K.
hoover, alabama
"Everyone at Norrell was so pleasant to work with, from the office staff to the technicians. The response was super fast. The young man who made the original call fully explained the situation to me over the phone using language and terms I could understand. The problem was totally resolved that day. Service was in response to an inspection issue for a home sale. Office staff realized they forgot to take pictures and sent someone back the same day to get the pictures."
mike S.
calgary, alberta
"We're confident that George knows his trade well"
scott M.
oxon hill, maryland
"The tech was great and made the visit easy always wore his mask and answered all my questions."
virginia A.
dublin, ohio
"Service guy was good. Sales that accompanied him was the most aggressive experience Ive had since buying a used car. Very off-putting. He also seemed to think that he needed my husband in the room for me to make a purchasing decision. Nope. Even with the hard sale, I was very interested in the service/new units package. I repeatedly asked for what equipment and the contract so I could look over them and make a decision on my own time. The salesman was only intersected in making an apt with my husband and myself. My husband would never make a snap decision either. We would read the contact in detail before signing. Are you hiding something that you dont want potential clients to read a contract? I still would like to see what equipment packages you have and the contract and numbers that go along with what I select and then have the time to make a decision."
marianne W.
knoxville, tennessee
"problem fixed"
robert T.
adkins, texas
"professional, coourteous, completed task"
glenda T.
arlington, texas
mrs oatis O.
clinton, mississippi
june A.
oxon hill, maryland
"He was good and checked every ting out."
david T.
rensselaer, new york
"Quick, very professional but a bit pricey , I do keep getting calls to schedule a summer AC check, that is already scheduled"
stan C.
eagle, idaho
"Technician arrived on time, was very courteous and professional. He explained everything he was going to do."
malayna P.
layton, utah
"Harry took the time to explain what he was doing, the measurements and tests he did, what they meant, why they were important. He answered questions and explained things in a way we could understand."
mrs montouri M.
palm beach, florida
"Technician was very nice and professional and wore a mask. He answered all my questions about the A/C system and was thorough about fixing issue /maintaining the AC."
carol M.
south bend, indiana
harvey M.
ridgeland, mississippi
seth P.
mt. juliet, tennessee
"The techs always go above and beyond"
sandy P.
monroe, north carolina
"Super nice man, very knowledgeable"
robert herider H.
enon, ohio
"Very pleasant technician--relaxed, affable, friendly."
doug W.
dorchester, ontario
"quick, pleasant and efficient."
ira joe D.
tyrone, georgia
bessie F.
london, ontario
"The technician found the problem with the furnace and fixed it."
brad C.
boise, idaho
"Team of 4 were very efficient and Andrew explained everything done with advisements post installation."
clifford H.
chesterfield, virginia
doug M.
lawrence, kansas
"Because the tech wasnt allowed to bring out the the thermostat replacement that he needed, so he had to drive back to KC to get it, which costs us all money!"
ms ritchie R.
richmond, virginia
"Everything is working fine."
elizabeth Z.
austin, texas
"You knew the solution to my problem before you came to look at the Rheem water heater. You brought the necessary replacement part(s) and installed them in no time."
donna B.
london, ontario
"He did a great job and was friendly."
narendra P.
jacksonville, florida
wayne B.
jacksonville, florida
"the tech was very thorough."
kathy O.
bridgewater, new jersey
"Tod was great. He inspired confidence in his abilities and was extremely polite as well."
gary M.
jarrell, texas
brendan W.
windsor, ontario
ron B.
st. thomas, ontario
margaret S.
st albert, alberta
"Ted was so knowledgeable and friendly. His advice was most helpful. Chad and Austin and Brandon (electrician) were on time, efficient, friendly, helpful, and answered all my questions. Great service all around."
david N.
fleming island, florida
"Great service. Knowledgeable about our system."
sandy al pelesey P.
edmonton, alberta
"Went above expectations to resolve glitch with thermostat not connecting to WIFI. Checked out everything that we were concerned about and all issues resolved. WIFI came back online. Did what Travis said and then magically outside temp appeared."
david P.
east greenbush, new york
jill B.
midwest city, oklahoma
terry D.
dayton, ohio
"Efficient and profrssional ricki Was on time and very polite"
trina H.
indianapolis, indiana
"courteous. helpful. prompt."
mr. dake D.
mesquite, texas
"Kept me informed while he was checking my unir"
jeff A.
fanwood, new jersey
"Tyler explained the service and was very responsive to my questions"
strain T.
clinton, mississippi
"nice, informative, punctual"
howard P.
hermitage, tennessee
"I got next day service. The technician arrived in the agreed upon time slot. He solved the problem quickly."
eileen D.
niles, michigan
"Michael T was marvelous"
terry E.
cohoes, new york
"Scammers Bate and switch."
marilyn D.
wolfeboro, new hampshire
martha A.
lakeway, texas
"Jose did a fine job, however the policy of the dispatcher telling me I don't have to pay the trip charge because I am on the maintenance plan, but then in addition to a trip charge there is a service fee. THIS IS WRONG."
stuart B.
ogden, utah
"Ben made a second trip to the house after the cause of the leak was found. I still have not, however, received a copy of an estimate that you did for a new air conditioner."
lawrence R.
portsmouth, new hampshire
"Efficient"
richard V.
eden, utah
cindy C.
decatur, georgia
tina I.
roanoke, virginia
"Israel came in accessed the problem ANF fixed it.Then told me how to avoid another blockage. Excellent service"
sean S.
dayton, ohio
"Kevin and Austin were very knowledgeable and did a great job patching up my leaking pipe."
kelly M.
hurricane, west virginia
"Always come and call so I can get service. Techs very personable and do a great job."
byoung P.
niskayuna, new york
william W.
glenmont, new york
"Darnell was on time, professional, friendly and worked efficiently. He alerted me to an issue with my thermostat and helped me resolve it."
raymond C.
jupiter, florida
"service man came right away and he was able to fix the problem quickly"