"extremely knowledgeable and efficient in quickly diagnosing problem and very professional in explaining problem and rectifying it"
"Jose is always professional, and very thorough and has great communication skills. We have been a customer of AirEngineers since 1978 and if I was asked who I thought wa..."
"Performance of work was excellent."
"Mark's is a very good techician.thank you."
"I had no info of the problem and the technician was able to find it."
"The man was neat, very prompt, and explained all of the system. He answered all
questions that I had."
"Thorough knowledgeable "
"Bill did a great job of locating the malfunctioning part and getting it fixed. He had a good sense of humor and was even able to save me some money because the part was u..."
"The technician was friendly and professional and did a good job explaining and fixing the problem I was having with the unit"
"The technician was professional and thorough"
"Service centre called when technician en route Technician was on time, polite and efficient"
"Tech was efficient went about his work with no delays. Answered my questions.
Covered the inspection with me when he was finished. "
"Were thought, thorough, and responsive."
"fast efficient polite and on time"
" Error on the service tech was very polite told us all about the furnace and how it works and told us about the special deals you have on right now . He was very thorou..."
"The tech was great and answered all my questions. "
"Did the work & came in & explained it"
"On time and knowledgeable."
"Prompt, courteous, efficient, intelligent and people skills."
"very courteous & timely "
"Tech was on time and finished quickly."
"Greg and Roger work great as a team. The work was done most efficiently and professionally."
"The teck was knowledgeable regarding my system and articulated what he was doing clearly."
"Appreciated how the technician explained the problem and guided me as to future prevention"
"technician was average, nothing negative in his performance"
"He arrived ahead of schedule, and worked very efficiently."
"Just a routine check up but the technician did a thorough job and explained all what he checked which makes me feel confident of my systems "health"."
"Francis was to arrive between 10-12. At 12:10, without having any updates and clearly a no show from Francis, I called to understand if I was forgotten. I was put on hold..."
"The technicians were very polite and respectful. They knew what they were doing and were able to problem solve issues that popped unexpectedly. They worked very well toge..."
"Friendly, thorough and explained about the
Check he made to our heating system"
"We have always had great service for Calverley."
"The tech (Ludvicek) was professional and thorough in his job."
"Technician was friendly, professional and efficient. Provided information regarding our furnace and its age v. replacement."
"Ramon arrived on time, went about his work efficiently and effectively and appeared to be very thorough."
"Consultant was professional "
"Sean & John were courteous, timely and professional."
"We were headed out of town and asked for service asap and within 20 minutes the technician was at our home. Couldn't ask for a better response! That's why we stick with ..."
"The individual was very polite and knowledgeable. He corrected the problem quickly. "
"I can always count on these inspections to be no hassle, and this time was no different. On time, courteous, complete."
"I'm a long-time customer and this is the first time I've not been "very satisfied". Being it's after a major hurricane hit, I'm trying to cut you some slack and not rate..."
"Did a very good job. Technicians very courteous and helpful with any questions that we asked - explained things very well."
"Tech. said needed to order parts. Have heard nothing and problem is not fixed."
"Always polite and knowledgeable."
"Knowledge and personality plus "
"very friendly, answered all questions, very patient and very helpful"
"Technician was polite, helpful, on time and cared about our issue as if it was his own."
"Efficient, friendly, took time to explain details."
"Found the price very high for the service provided. Took 2 service visits."
"Received timely, courteous and professional service."
"Excellent experience from scheduling to performance of service"
"Techs were knowledgeable and professional"
"Thorough, knowledgable and personable"
"I thought John was thorough and helpful in explaining issues with my furnace."
"The tech seems to have done a good job diagnosing the problem and replacing the thermostat. It would have been helpful if he had reviewed the operation with me before le..."
"Quick efficient and thoughtful service. "
"EXCELLENT SERVICE, TECHNICIAN ACTED VERY PROFESSIONAL, Ai RRIVED ON TIME AND ANSWERED ALL THE QUESTIONS I HAD. I HAVE BEEN WITH THIS COMPANY MANY YEARS, I AM VERY SATISFI..."
"The service tech was polite and courteous He was quick and efficient. Covered all the issues. "
"It took three visits that I paid for to fix cap on line which was causing overflow "
"The technician went out of his way to be helpful and
explained things as he went along."
"explained about my uv lights"
"Technician approached his work systematically"
"friendly, answered questions, professional"
"Arrived when he said he would. Very professional. "
"Very professional. They explain all they are doing."
"The technician listened to my concerns about the repair needed. He did an outstanding job with the quality of his workmanship. This repair and movement of pipe shows o..."
"I got a reminder call informing it was time for my free furnace maintenance check and got an appointment for the following day."
"Very through and informative"
"Prompt, polite, and thorough."
"The work was fine, but there seemed to be confusion regarding the cost of the box of filters. He said that it worked out to be $53 per filter and the box would last 6 mo..."
"Clear communication and work from technician."
"Very satisfied with service and service rep
"Technician were very knowledgeable and helpful on energy solutions. Did a very good job will be skiing for them to service our air conditioning unit."
"Jesse explained everything on his technician notes. He was polite, treated our home like his own, cared about things. Patient when questioned."
"The technician was very thorough and professional."
"Very friendly and efficient service."
"Technician was on time and completed the work quickly."
"Everything was done in a professional manner."
"Friendly and efficient service call."
"Timely service call and well trained technician"
"Once your technician came and did the work he did an amazing job but before that we had one appointment canceled at the last minute and then another technician came out a..."
"Justin was prompt and explained everything that was needed and what he would be doing. "
"Started out by being on time"
"prompt diagnosis and repair turn around time shortly after hurricane IRMA. although I am disappointed that I was billed even though I have had a service contract on the 6..."
"Very good service and very professional technician. Good communication also on arrival time."
"The service techs were knowledgeable, polite, clean and able to communicate. "
"Thorough and efficient...good communication regarding arrival"
"Matt Hurd is a very conscientious technician and has worked very hard at resolving my furnace problems, and RJ Down replaced parts out of warranty without charge. "
"Very courteous, prompt, explained what he was going to do, and when finished what he had done"
"Promt, polite, and knew what he was doing "
"The tech took off a broken sensor left on from my old ac unit. He also tried to sell me 2 UV lights saying I had mold. Every time your techs come out they try to sell me ..."
"Technician was friendly, explained what he was doing. Wore protective shoe covers in the house."
"on time, friendly, efficient"
"knowlege pointed many things out"
"no matter who comes into my home provides very curtious, expert service. they no what they are doing and do it."
"Technician was courteous, prompt and efficient "
"very good inspection of heater, needed part, showed me old one
excepted suggestion to get part. Very Satified"
"Prompt service, personable technician"
"Prompt, curteous, resolved."
"Tech was on time, courteous, and new what he was doing."
"Friendly, courteous efficient service for the annual heating system checkup."
"Victor was friendly, respectful, knowledgeable. "
"Technician was trained to do maintenance check. He did a thorough job."
"Personable, efficient service. I feel confident my home's heating & cooling system is being managed properly."
"very efficient and pleasant. Arrived promptly and explained the work he was doing clearly."
"Overall the service was timely and professional"
"On time arrival; courteous and knowledgable tech; "
"I was disappointed in Raven's recommendations for a new capacitor and a new UV light. Fortunately the UV light was covered under warranty. She did not check to see if the..."
"2 different men came . I showed them photos I had taken in attic and asked if they could look in attic and tell me if I ned to replace my duct work or if something else w..."
"He quickly did his work. He also answered any questions I had."
"Very poilite and efficient."
"Have used your services for many years. If not satisfied, there are many others"
"Tech was very through and explained everything he did."
"I really appreciate the fact that he arrived on time, and also called to let me know he was on his way"
"The tech did what was expected but he was scheduled (or rescheduled) from 11 to 1 and showed up at 2. No one called to say he was behind, I had to call to find out."
"Explained all to me and gave good advice"
"Tech left the discarded filters in the attic instead of bringing them down to put in the trash."
"The service man was prompt, informative and helpful. "
"He arrived on time was friendly helpful and did a good job. "
"Technician was on time, courteous, and knowledgeable."
"Your technician, Daniel, called before he came, arrived on time and performed a good and thorough service call."
"Courteous; Professional; Efficient"
"Technician came as scheduled and appeared to be relatively efficient. "
"Friendly, efficient technician."
"As usual, your technician was friendly, polite, and knowledgeable. "
"The tech was good and efficient"
"We have always gotten great service from you people. Plus, it doesn't bother the repairman if we watch what he is doing. Always interested in that. "
"I appreciate seeing a familiar face when I open the door. He was friendly, but businesslike, told me exactly what he did and made certain I was satisfied and no questions..."
"Tech is very professional"
"They came at night, accurately diagnosed the problem. Didn’t waste time inside the house "
"The technician was on time, spent a good deal of time on both the furnace and a/c and was very thorough and courteous"
"They were about an hour late past there arrival time window"
"Easy to make appointment, technician was on time and did an EXCELLENT job on our unit. Plus, he put up with my constant questions!!!"
"I was upset until problem resolved"
"The tech explained what needed to be replaced in a very clear way."
"Ramon was very nice and as far as I can tell, did a good job."
"Tech was polite and willing to take the time to answer my questions. Also assisted me with setting up the thermostat to our internet network. Truly appreciate his time an..."
"he went above and beyond to make sure everything was fixed!!! even came back to make some adjustments! Truly a credit to the company!!"
"Did a good job. Just seemed to take much longer than previous service calls.
Since that call I noticed that the humidifier is making noise. Service is schudled for today..."
"Prompt and competent service by dispatcher and technician Lee"
"The technician was thorough, professional, and friendly. While we have always been happy with the technicians, this one was exceptional. Would love to have him for ever..."
"He toot his time and explained to me what he was checking and the
condition of my unit.. all was good.."
"Justin is a good worker & he always explains what he is doing."
"Technician was on time, courteous and helpful"
"The men were courteous and and knowledgeable and finished the job well."
"The technician was very thorough."
"Courteous, knew his job, able to answer my questions, listened to my input"
"Professionalism, and ability to correct the problem."
"Greg was thorough and professional."
"Left my hot water heater with gas turned off over the weekend."
"Professional and thorough
"For all the reasons listed below."
"The technician was very thorough on checking for the problem. He was very polite and nice to deal with."
"The Technician was efficient, experienced, helpful and fast."
"Great scheduling, with flexibility. Tech. Terry was on time and very professional.He went over the inspection in detail and made recommendations as he deemed necessary."
"I would of gave a 1 considering my appointment was from 2:00 to 4:00 and I took off work to be at my house and the tech didn't arrive till 7:00 PM, but the tech did a goo..."
"Wrote up an estimate. Could not understand what he was suggesting or why he was suggesting it."
"Tech was fast and courteous."
"Excellent and professional service from technician."
"LARRY HAS BEEN HERE FOR SERVICE SEVERAL TIMES. WHEN I SEE HIM, I'M GLAD BECAUSE HE SURE KNOWS HIS STUFF. I FEEL VERY CONFIDENT IN LARRY!"
"did his work efficiently "
"Everything was done in a 5-star format."
"Prompt, polite, efficient, clean service."
"my technician was very friendly but not as thorough as others we had here."
"They always do an excellent job,,,,"
"I have been with your company since it was "Peachtree Trane" and have always had excellent service."
"excellent service and advice. went above and beyond."
"Was very pleasant and even did a sketch of the size of wood I needed to get in order to cover the air conditioner. He was late but I received a call telling me he was ru..."
"PROFESSIONAL, KNOWLEDGEABLE AND COURTEOUS."
"Technician arrived in a timely manner, was polite and efficient"
"Top notch, knowledgeable, clean, personable technician. "
"always the best service. show me respect for me & my property.."
"Always receive good service from you, have had you check my heating and air for many years and thank you for the good service"
"I had the heat turned off before they got here because it was nice and I had the door and windows open. They turned the heat on in order to check the furnace and when th..."
"The technician was knowledgeable, personable and performed the service quickly and efficiently. "
"Use service experts for years alway good service"
"seemed to know what he was doing."
"Technician was very courteous."
"Installation service was excellent. Service was provided efficiently and the service expert was very nice.
However, I do have different feelings regarding the sales per..."
"Your tech Bob is always very nice, does a great job and takes care of the important details. Hope he returns to our home in the future. Like his work and is a true profes..."
"was very beneficial and explained / showed what was required"
"Tech was very professional."
"He was a bit on the slow side. I had scheduled and requested Doug and had to reschedule once with his plans changed. This time another your office called that morning t..."
"Very careful, efficient and courteous. "
"On time and professional. We’ve been a customer for sever al years."
"The technician was awesome!!! Explained what he was doing, fixed an unexpected problem.. A+++++"
"Serviceman was quick, answered my questions"
"The technician was prompt, courteous, asked if there were any problems with the heater/air, etc."
"The service was quick and reasonably priced. The only reason I didn't give a 10 is because the service tech accidentally blew dirty water all over my wall and did not ack..."
"Able to schedule appointment right away. Technician knowledgeable and answered questions."
"Technician was excellent and spent the time to do a very good job"
"Tech was on time, courteous, informative and explained what he was doing. "
"The tech was friendly and efficient ."
"Informative, on time, good customer service. "
"Roy is very helpful and informative and very polite and knows what he's doing very happy with him servicing me."
"Arrived promptly. Courteous and efficient."
"Roy diagnosed the problem correctly and installed a new thermostat but did not perform the proper checks to ensure both heating and cool systems were functioning properly..."
"He arrived on time, let me know what he was doing and what he had done. "
"All work done properly and on time."
"Called to advise that she was running behind by 30 minutes very much appreciated."
"Rating would have been higher but the appointment was for between 2 and 4 pm,
service showed up at 2 minutes to 4."
"I had water leaking from an unknown source. John Park was able to find the source and fixed the problem. He did a great job and I am very pleased."
"Josh was on time, informative and one hell of a nice guy!"
"i am always happy with our tech. ha does great work is pleasant and helpful he is an asset to your company and deserves a bonus
"Jesse was right on time. Very polite and explained everything that he was to do. Changed our filter for us. Explained everything in detail that he did to furnace and air..."
"Very polite and informative "
"Technician provided good information"
"Zhao explained everything that he was doing and why he was doing it. Zhao represents your company very well."
"Annual preventative maintenance service takes less time with each passing year. We had an ac service where the tech didn't even look at the outside unit. Huh? "
"We have had the same technician several times. Always polite and efficient."
"Did not feel like I got clear information upfront on what my options were. Was quoted a price but was never shown the rate book until I called the office to confirm. Non ..."
"Roy was quick and efficient."
"Jesse is very personable and efficient."
"Brandon arrived during appointed time
Very friendly and courteous
Answered any of my queries
Exchanged furnace filters for proper fitting
Explained what he was doing ..."
"Yesterday I had a maintenance service call scheduled for between 4:00 – 6:00.
Craig arrived at my home around 4:00. He was extremely friendly and even brought my recy..."
"Very good explanation of work done and state of health of my system."
"Everything great except technician came at 415. Supposed to be between 12 and 4"
"Service was good...questions mark in detecting problem"
"Technician showed up within the specified time window and performed the requested work."
"They took time to explain what they did. Actually had same service person for third year running and he remembered me and my boiler."
"At the end of the service I did not receive a print out (the long sheet) of the payment received nor the service technician notes on the service provided. was quite surp..."
"The technician arrived within the promised time frame. He was polite, clean and answered my questions. "
"Knowledgeable pleasant on time."
"The technician was on time, he was friendly, thorough and approachable and answered all our questions. "
"Technician arrived on time, did a complete inspection and service to my fireplace in a timely manner."
"You always did well over the past"
"The gentleman was very kind, polite, to the point. He answered our questions and he was very helpful."
"everything done smoothly and on time"
"I don't live at 205 Hilltop in AYR anymore. Thanks for the 12 years of Service. I will always recommend you. You are the Best and had a the best Techs. Thank you so much ..."
"We are always pleased with the service. The technicians are very qualified and know what they are doing."
"Fast, professional and very friendly"
"The technicians always do a good job."
"Very thorough and knowledgeable."
"He was very knowledgeable and helpful"
"A fantastic Service person."
"TECHNICIAN WAS VERY COURTEOUS AND CLEAN AFTER COMPLETION OF THE WORK ."
"technician was on time, courteous and cleaned up after doing his work"
"Great job as expected. I never use a 10 as there is always room for improvement."
"answered my questions and gave me some advise"
"Were on time, polite, pleasant and did a thorough cleaning of furnace and a/c "
"George immediately know what the problem was Unfortunately, he could not determine the specific type on capacitor we needed and could not get help in determining it as it..."
"Friendly, efficient, on time. Answered questions"
"Joe arrived in the time window provided and quickly assessed the problem with the a/c. He explained the repairs needed and had the unit up and running in less than an ho..."
"As usual the service from technician Terry Hamlyn was excellent. We were disappointed though that we did not receive any reminder of the scheduled maintenance from the of..."
"Appointment on time. Service done effectively."
"Friendly, and seemed confident in his work. Treated our home with respect and answered all our questions. We trusted that he did a good job on the furnace mtce."
"-knowledgeable technician, friendly, caring, answered all of my questions.
-he took the time to tune up and service my furnace properly"
"Provided clear details on the work performed. Very pleasant and professional."
"Service tech did a very good job of checking system"
"Technician checked thoroughly"
"friendly service, explained problem, able to pay on the spot"
"He is friendly and informative. Honest and courteous. "
"Prompt, curteous, lots of expertise and nice to have the same tech each time."
"The service appt was supposed to be for both of my AC units, but the service person was only told to service one. This has meant I had to schedule a separate appt for the..."
"Scott is professional and friendly. He is in your home a few minutes and you are very confident that he knows what he is doing. Prompts your company well."
"Courteous and honest opinions "