"The service technician Joshua was excellent. I was very satisfied with his knowledge and experience. My unit is only 1 1/2 years old. I have had 3 failures of the similar..."
"Efficient, cheerful tech good at answering questions."
"Technician barely did anything. Came, looked it over, cleaned the ignitor, emptied the condensation bucket, and did a starting current check on the fan. Took a total of..."
"EVERYONE WAS PUNCTUAL, KNOWLEDGEABLE, AND courteous. GREAT JOB BY ALL INVOLVED."
"He was very knowlegable, explained my questions and very friendly."
"Thomas was very professional, neat, and explained everything thoroughly."
"he was a very nice person and very helpfull"
"Timely and excellent service
Gary very pleasant and explains all work completed"
"On time...checked all working parts...nice guy,"
"I like the way I'm treated and the professional attitude of tech."
"The lead technician, Diego and his assistant Felipe were apologizing for being late due to another job when they got out of the truck to install the heating system unit. ..."
"Mark was very thorough and professional."
"Outstanding and prompt service! Eric went above and beyond to ensure we were taken care of."
"I had another contractor for exterior painting due here in the afternoon. He came early. Todd was delayed. If they didn’t overlap, things would have been easier."
"The technician (Jose). he is professional, clean and knowledgeable."
"Very clean and tidy and informative. He cared about my furnace. "
"technician checked every thing out good to make sure every thing working as it should."
"The technician, Steve was absolutely awesome! He was polite, respectful, explained everything to me, showed me on my unit what was needing replacement, left and got the ..."
"Joe was very professional, courteous, knowledgeable,and punctual. Call center was very polite"
" the only reason why I'm getting all good rating is because of the technician mr. Albert he is always taking care of my unit and done it with a smile and very knowledgeab..."
"courteous, friendly and efficient."
"Our emergency heat was not keeping up with the cold weather. Tech said that 3 of 4 heating units had failed. $1200 + to replace. But recommended replacing both inside a..."
"Kenneth was on time, polite, respectful and extremely knowledgeable of the service required to fix the problem. I am DELIGHTED with the service provided."
"Patrick very professional "
"Rafael and Chris were both very capable and such gentlemen! They were both very knowledgeable even though one was in training. I was very impressed with both of them. ..."
"The tech was extremely knowledgeable & courteous "
"all of your employees do good work servicing our stuff. We were not too pleased with the tracked-in snow, however.. Not one to complain but thought you would like to kn..."
"Al and Ian were the excellent service reps that were knowledgeable, friendly and made the whole experience a pleasant affair!!!"
"Tech was very professional, knowledgeable, and personable."
"We had no heat and we saw a technician in 2-3 hours of our phone call and received excellent service. He was here for approximately 1 1/2 hours (this includes having to ..."
"On time, efficient, educated me. Left with the furnaces working well."
"Terry Hayes worked diligently with me to prepare the project of installing 9 HVAC units in our building downtown. From planning to implementation everything was excellent..."
"the technician was very professional. He idenyified the problem quickly. Ordered ta replacement for the defective part. Found the furnace was still under warranty. My fin..."
"He came in and fixed the problem right away, he had a great attitude and was pleasant to talk to."
"All questions were answered and the service provider was friendly and professional."
"Miguel was great. Explained everything he did and didn’t waste any time getting to work."
"Quick and clean...very polite"
"Technician very friendly and efficient"
"Bryan & Phil ensured all was taken care of in a timely manner and both were available any time I had questions with the install. Both were very professional and even whe..."
"prompt, efficient, thourough"
"Efficient, neat, answered my questions, suggested regular service"
"Tech is good at his job, I use epperson because I trust your tech John. "
"We woke up to 61 degrees in our main level. This was supposedly fixed last mute"
"Booked first appt beginning of Nov, I called to confirm the day before.. no record of any appt, booked another, no show and no phone call. Called to speak to manager, rec..."
"the rep found a component to clean which really helped with the startup function without me mentioning the symptom..."
"Jeff did a wonderful job. He went above and beyond fixing the kitchen drain pipe. he squeezed himself into the kitchen cupboard which I thought was impossible. The cu..."
"Friendly fast efficient"
"John was very thorough and explained in detail via the customer receipt at the end the details of the service he had just complete. He also provided an estimated time f..."
"Service Experts provide excellent service."
"We were able to reinstate our maintenance contract, get a visit scheduled, and the PM visit completed within 24 hours. The whole experience was painless and pleasant."
"He was very courteous, knowledgable, and took time to listen to my concerns. He even remembered past discussions. "
"Jeff has been most helpful and accommodating since our purchase of our Lenox system earlier last year. We have had some problems and he has always handled them in a prof..."
"Service was very respectful and explained a lot of this things I didn't know about my heating/heating system."
"Tech took care of problem"
"Jesse did excellent job."
"David explained what he needed to do to correct the problem with the leaky faucet. When David ran into a problem at the job before mine, the Service Rep. called to tell ..."
"The price was wayyy too high. Last year the same service was done by Plumbing Today for over $100 cheaper. They also came out same-day. This was not an emergency appointm..."
"Just would like to say that Phil is very good at what he does and his work is the greatest"
"Technician was on time, and did his work very efficiently"
"Very friendly, pleasant technician, he took the time to talk and explain things, not pushy"
"Very knowledgeable. Answered all my questions"
"Sean explained everything carefully and answered all my questions. I was very satisfied with explanations from both of them about the service needed."
"Friendly, timely, polite, informative service who is a pleasure to deal with."
"On time friendly knowledgeable "
"Nothing was done. After the technician reviewed our problem he said he or his company does not tear up ceiling to find the water leaks. I later called Temperature Pro, th..."
"decent service in bad weather "
"Courteous service. Technician explained the service he was providing."
"Knew what they were doing an got the job done, answered all questions..."
"Technician was pleasant and informative. Answered additional questions I had beyond the scope of the service. Let me know how my system was performing. "
"Came quickly (early in fact) and resolved the issue immediately."
"The technician was here for almost 3 hours and he we needed a new thermostat. We had another company look at it and the defrost needed to be adjusted to 90 min to 30 min..."
"The Tech was very courteous and friendly. He knew what he was doing and very informational in doing his job."
"Technician was very polite and professional"
"friendly/quick fix/ no senior discount"
"Technician was friendly and explained things to me"
"Technician came in and did what he needed to do. Quick, efficient, friendly."
"The technicians arrived on time, were clean, professional, and answered all of my questions."
"Justin and Kevin were professional, knowledgeable and pleasant."
"Shaan was very knowledgeable and helpful in resolving problems on our furnace. He recommended the right part and gave a food price for it "
"Michael was very professional at all times--giving me good info and also looking up my previous service--then following through
with a follow up report and scheduling se..."
"Bill was exactly on time, answered my questions and offered suggestions for the best filters and monthly maintenance. He was polite and professional and wore shoe covers..."
"friendly, time efficient, answers my questions clearly,"
"Professional, knowledgeable, explains all he did and hat the condition of the equipment was"
"The technician was extremely courteous and conscientious. He was very focus in completing his assignment. "
"Didn't have a replacement filter on the truck. Someone dropped one off after I called a day later. Cheapest looking filter I ever saw."
"Technician was more interested in selling another product rather than fixing the issue"
"I had my heater serviced as part of my pre-paid service package and was told everything was in working order. Later that evening my heater did not work at all. I had to a..."
"Service man was on time and very polite. Put on his little boots and asked where the thermostat was and then went to the furnace. Did his thing and cleaned up after his..."
"He explained everything he did and remedied thermometer issue. He also
checked out gas pressures and cleaned fai and igniter."
"I did this survey once before. Please check your records."
" We had three individual days of problems with the furnace not running properly and this company stayed with it until they were able to resolve the issue! "
"He was v knowledgeable, skilled and polite. Worked tirelessly for 1 1/2 days installing new furnace and AC"
" The service has always been completed to my satisfaction "
"He seemed to care about and know what he was doing."
"He explained everything he went over and what he found in detail. offered advice and recommendations he thought would help improve our home."
"Did a good and answered all my questions"
"Michael arrived a bit earlier than planned (good). He was very through and checked out all the possible causes of the problem, then fixed it. He suggested some things I..."
"The technician was professional and helpful "
"Xavier was very courteous and had to go out of his way to get special filters for my unit and come back and finish the tune up. He was pleasant to talk to about your serv..."
"Service Technician was professional, friendly and knowledgeable. He explained all he checked and the status of our heating system. "
"very quick service and tech had a lot of knowledge in the matter."
"Arrived on time. Neat, nice looking installation. Finished within estimated time frame."
"Efficient, friendly technician."
"Because he got right to the point, an did a great job"
"Al was very informative explaining what and why he was doing what he was doing"
"friendly, respectful, professional, on time and on task"
"Al is the most wonderful human being - we liked him from minute one. He recognized that my husband was a stroke victim right away. awesome .. he was so compassionate."
"With regard to the effective outcome of the service I would give you a 10. With regard to the timeliness of the service, I would give you a 1."
"Job well done. Met expectation for work provided."
"The technician was very knowledgeable, probably more so than any previous technicians in the past. A very thorough and meticulous cleaning of all the intricate and very ..."
"After having a very expensive Lennox heating/AC unit installed in our home, the humidifier was leaking only two days after it was installed. Needed to shut it off; waited..."
"Technician was very personable and thorough."
"paid attentions to details."
"John, who did a follow up visit at my request, was fantastic!"
"Great service, very informative."
"They were very good getting my unit repaired but it’s taken much too long to find leak and diagnose problem. "
"Technician (Robert) was knowledgeable and helpful."
"Tim was extremely professional, friendly and knowledgeable. He corrected our problem in a timely manner, and explained everything he was doing, before he did it."
"Your people are always so professional and friendly."
"The technician was very easy to communicate with. He was open with information and suggestions. His demeanor told me he could be trusted. "
"Thorough examination of system. Answered all questions."
"Technician did a great thorough job"
"The technician was very informative, and answered all of our question in a manner that we could understand
"on time, pleasant, thorough"
"Jeff was very thorough in tracking down the problem, even waiting until the rain slackened so the outside unit could be checked. He went into the attic to find the dampe..."
"No particular reason.
service was excellent as usual."
"Service was very good. Could always go with a lower cost."
"Called you, you got there fast, offered temp fix until next day, then you fixed it"
"The problem was resolved quickly."
"They responded to every question and issues we had"
"Mr. Hamlyn was courteous, professional and very efficient. He has worked on our furnace multiple times and is always able to explain what the problem is and the best way ..."
Excellent service provided.
Technician was careful not to mess up my floors.. LOL"
"Technician was professional & polite "
"Technician was timely, and provided great information when questioned on the thermostat. "
" Braxton was very courteous, knowledgeable, and very informative with regard to any questions that I had. He quickly identified the gas leak problem and corrected it and..."
"Tried very hard to send same day service and technician was very professional and sympathetic. "
"Svc Tech arrived on time, was courteous, thorough, and put on booties before entering the house."
"Installation was skilled and efficient."
"he arrived on time, did the job quickly"
"quick and professional "
"David identified the problem and got the system working. He offered tips to prevent the problem from recurring."
"Nobody’s perfect. Technician arrived within time range but I did not receive call prior."
"Edgar was on time, got right to work. He was knowledgeable and explained his findings well."
"Communication with technician not the best"
"Professional and detail oriented, checked everything- arrived on time and very efficient"
"When the technician saw that I needed the the use of a walker due to recent hip surgery he made every effort to see that my walking was held to a minimum.
Please thank ..."
"Tech explained everything and patient "
"great service ! very professional."
"Technician very friendly and treated both me and the house with respect."
"Very polite & informative"
"He called and came on time."
"He told me exactly what was wrong and how he was going to fix it and he also discovered my hot water heater was leaking. He also fixed my furnace quickly"
"Quick courteous service."
Excellent service provided"
"Knowledgable and personable and was concerned about any questions or problems we had. Very courteous. Truly a service expert"
"The problem was not fixed at this appointment and I am having to wait almost 3 weeks for the next appointment. Secondly, why wasn’t the problem found at our annual appt."
"She was very pleasant, engaging, professional and knowledgeable."
"Technician and Sales Consultant were friendly and professional. They satisfied all my concerns."
"Tech was on time, pleasant, and very efficient. Was done quickly. "
"Technician went to pick up piece to complete job that day"
"excellent work and feedback"
"I was promised 3-4 times when a tech was to arrive and all times my wife & I sat and wasted several hours waiting for a tech to arrive. Each time they showed up late or n..."
"seemed to know what he was talking about and had a genuine interest in my home"
"Trent gave prompt, friendly, and competent service. He also went the extra mile to please us by cleaning our equipment."
"The service tech just did a good job and explained everything at the end of the appointment."
"Technician appeared to be thorough in his work"
"knowledge and expertise of repairman"
"Always courteous reps! Professional and helpful with advice. "
"Ronald was very courteous and explained all the problems he found with my furnace. He asked if I had any further questions. And he wore his little booties on his feet s..."
"Very polite, very thorough"
"Very pleasant technician who came on time and who answered my questions."
" Competent, considerate, and respectful service technician!!"
"Still awaiting breakdown for estimate of recommended repair service. Had conversation with technician on 1/12/2018 requesting information. Haven’t heard back as if 1/16/2..."
"He was on time, courteous and explained what he was doing. "
"I am waiting on a part for my furnace. Seems to be taking longer than reasonable time. "
"My service was fast and done properly. The promptness was impressive considering how cold it was outside. I thought I was going to have to wait forever for service, but B..."
"Very professional, on time, and thorough. Josh was very knowledgeable."
"Technician was on time explained what he did and discussed the furnace operation with me."
"Z is very professional. I'm very pleased with him."
"understand the product very well"
"Good service. Punctual."
"He arrived on time and explained what he found."
"The technician was very courteous and completed his work in a competent fashion. The call was an emergency and service was prompt. Because the problem should have been ..."
"Your technicians will make recommendations but they aren't pushy when I let them know my current financial situation won't allow me to always act on them - I keep the inf..."
"1) I detest your instructions to your service techs to sell new system replacing the one that is working fine;
2) The service contract I have was for cooling and heating..."
"I sent an email containing my appreciation the day of the service. "
"Well he was fast and clean ..... and it’s going to be zero degrees in Mount Juliet tonight and we’re warm...... thank you so much. "
"The plumber was very indecisive. Cost us $80 and had to call another plumbing company that got the work done without nocking out walls which was the plan for your plumber..."
"Wish part had been in stock so i did not have to wait 2 days"
"He stated that he wasn't sure what to do with the flashing mechanism and what the problem might be. This is what the plumber said a year ago from your company and I paid..."
"Tech was on time, friendly and knowledgeable. "
"Steven went above and beyond in explaining ways to improve the system's performance and did a very thorough inspection and cleaning."
"My experience with service experts has been up and down. We picked service experts to install our air handler years ago and the technician was excellent, after that our ..."
"The technician just came and went about his checking of the equipment. He was not intrusive or disturbing at all in our home. He was quiet and pleasant."
"Timely service with a service call"
"Tech provided helpful information regarding proper filters for the furnace"
"Rick arrived on time, gave scheduling advice we have never received before and was extremely professional "
"Bob is always professional. When ever I need service, I request Bob"
"The problem is intermittent! These problems are next to impossible to solve. Turning off the power for ten seconds and then turning it on resets the problem but hides th..."
"All questions were answered and the technician explained what needed to be done and then fixed the problem."
"No leak was found but the odour is still there on and off. Not looking forward to furnace break down before the furnace can tell what part is going. Guess that is life. ..."
"Efficient,knowledgeable, very helpful."
"Service request was placed quickly, technician was professional and took time for o explain the problem. "
"I had a service appointment booked Dec 1st 2017. I called the nigh beforet to confirm and no one showed; no one called. My husband took the day off work for the appoint..."
"Arrived when they said they would, problem quickly identified and repair made"
"Service guy was great, really knew his stuff "
"Tech seemed more interested in checking his phone. Did not not ask me where the manual was (it was stuck to the furnace), consulted an online version which he said was f..."
"The technician was courteous, knowledgeable and answered my questions completely to my satisfacrtion. He took the time to explain things about which I am not familiar. ..."
"Wallace has been my service expert for several years and I have always been happy with his service."
"Pleasant efficient technician "
"Friendly, thourough, on-time, polite, professional"
"He was very professional when it came to the maintenance of the furnace and courteous to me, the customer."
"The technician was friendly and helpful."
"The technician answered all of our questions and explained very clearly what was our problem."
"professional, friendly, very informative"
"Seem to be doing a good job. Everything seems in good working condition. Technician discussed some aspects with us."
"The service man was courteous He answered all our questions without treating us like a nuisance Made suggestions and was prompt"
"Technician was very knowledgeable and helpful "
"The technician was courteous and provided some helpful hints. He also cleaned up wiring that was left in a bit of a mess from a renovation by another company."
"Quick response to my furnace not turning on"
"Helpful, courteous, knowledge technician. Timely arrival. "
"Pleasant and efficient and knowledgeable"
"Technician was helpful and knowledgeable."
"technician was very helpful - answered many questions I had and was very friendly and personable."
"Kept me informed of when technician would arrive. Technician was efficient and answered all my questions."
"The technician was friendly, polite and was able to find the problem and replace a faulty part."
"Tighting a screw that was loose, I didn't anticipate the charges would have been as high as they were, being that we have been loyal customers for so long..."
"Polite, professional , gave good advice"
"Scott was determined to find a solution to the problem"
"Pleasant and agreeable - very open to questions and discussion concerning furnace operations"
"prompt - informative - pleasant"
"Service call was was responded too very quickly and efficiently. The tech was very knowledgeable and capable."
"The service was efficient and timely and the technician was polite and pleasant to deal with."
"Came at agreed time. Efficient in his use of time. Informative, knowledgeable and friendly."
"Technician was knowledgeable and efficient "
"Corey was there on time, took the time to explain what he did. Mersey has always provided prompt, courteous service. I wouldn’t deal with any other company"
"The installation of my furnace was done and even though there were a lot of configurations to my basement because my existing furnace was so old, they did an excellent jo..."
"He knew his business and very informative"
"Brandon called ahead and arrived at the beginning of the time window we were given and was very professional and helpful, in fact offering to dig the snow away from our c..."
"Pat was very friendly, polite and patient with all my questions. He took a lot of care in inspecting and cleaning our furnace. Excellent service!! Thanks, Pat!!"
"We needed emergency service and it was provided right away."
"Although Zhao had many appointments that day, he did not rush. He stayed until he found a solution to our problem."
"Because she was professional and knowledgeable"
"George did a thorough job.He is extremely knowledgable."
"The tech was very professional &knowlegble
"DEXTER!! He's the best. He always does a very professional job and continues to educate us on our furnace/AC systems."
"Emmanuel George was excellent - he was on time, friendly, and respectful to my home. He showed me how to use my newly installed humidifier, and made sure to clean up befo..."
"Steve was polite, friendly, knowledgeable and answered all questions."
"Mike was efficient and recognized the problem and gave options and advice that we very much appreciated. He knew his work well."
"Prompt,efficient service . Explained each step of the service "
"Technician was polite and appeared to know what he was doing."
"First time ever the tech checked the outside connection."
"Helge did a super great job. He was right on time. He thoroughly cleaned up my pilot light assembly. I thought that because my fireplace was 20 years old, It was a goner..."
"very comprehensive, knowledgeable
"Service guy gave us other suggestions to improve humidity in the house. "
"Shaan was on time. He was neat and very courteous. It was obvious that he knew his job and he did it well. He explained the function of the work he had performed which..."
"Appreciated the reminder call. Technician was very courteous. When booking the appointment, I got cut off and had to call back but the person was apologetic. It would hav..."
"Very happy with the technician, Murray. Not thrilled that appointment was between 1 and 3 and he arrived at about 3:30. Basically waited all afternoon. Why can't someo..."
"Came on time and did the service. The technician was polite knowledgeable and helpful. "
"Service was prompt- in less than an hour on a Sunday evening, pleasant and empathetic. The service man came back by 9:30 am to replace the furnace motor. The speed and co..."
"Serviceman was very knowledgeable and friendly , and was a pleasure to deal with"
"The technician was efficient, courteous and knowledgeable."
"the problem was correctly assessed and quickly addressed."
"Karl was able to get our furnace going at 70%. Unfortunately, a difficult to find part is still on its way and Karl will need to return for a second appointment."
"The technician explained everything thoroughly. He is friendly and has great customer skilled. "
"The service consultant was courteous, effective and explanatory. "
"Everything was installed and working as expected."
"Technician appeared to go the extra mile in checking out the unit."
"Nice guy who came to the house but he could not pin point the issue. An hvac worker on Monday pin pointed the issue right away for free. I would take a reimbursement for ..."
"your customer care rep was on time, pleasant and clean about his work area. No problem. "
"Quick response and knowledgeable and polite "
"Previous ratings were 9 or 10. This time, no one at Limcan advised us the day or time the technician was coming, she just showed up. Fortunately it didn't cause an issue ..."
"excellent timing and service"
"Very knowledgeable. Professional fixed the problem "