Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh got a call from a man named Jimmy from the Raleigh community who told Service Experts about a very exciting project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She depends on a wheelchair to get from one point to another and her house was not wheelchair accessible, due in large part to the size of the chair. When Jimmy learned about the issue, he considered remodeling the Tracy family’s house to make it fully wheel-chair compatible. But because of the age of the home, the task was going to be a larger project than he realized. Finding his way around the obstacles, Jimmy chose to try converting the Tracy family’s carport into a wheelchair compatible apartment, which would come complete with Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Thrilled to have a working plan, Jimmy started calling local home service groups, including electricians, building supply companies, and plumbers and all of them said they would be honored to help and give their services and supplies. He called Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) part of Kyla’s new living area. Our Service Experts team members went to Kyla’s home to learn more about the project and were in awe of how smart and friendly Kyla was and they knew they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and AC equipment for his little girl’s new living area, but with the generosity of Lennox and RE Michel, the team at Service Experts was able to present Kyla’s family an invoice that read:

“We are more than honored to present you with a total heating and AC system free of charge as long as we can all have a hug.”

The employees at Service Experts of Raleigh were thrilled to help provide such an extraordinary girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But there’s still more to do. The Tracy’s are working to purchase a wheel-chair compatible automobile to better transport Kyla and her wheelchair. To find out more or to donate to the Tracy’s van, please click through to their GoFundMe account.

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