Accessibility Policy and Multi-Year Accessibility Plan

Accessible Customer Service Standard Policy | Accessibility Policy and Mult-Year Accessibility Plan
Accessibility Plan and Policies for SE Canada Inc.
This 2014-2021 accessibility plan outlines the policies and actions that SE Canada Inc. will put in place to improve opportunities for people with disabilities.

Statement of Commitment

SE Canada Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”).

Accessible Emergency Information

SE Canada Inc. is committed to providing our customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.


The training related to the Customer Service Standard that was required to be completed prior to January 1, 2012 was conducted via video training. SE Canada Inc. will continue to provide training to employees, contract workers, temporary workers, volunteers, and other staff members on Ontario’s accessibility laws and on the Human Rights Code (the “Code”) as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, contract workers, temporary workers, volunteers, and other staff members. Training will likely be conducted via webinar moving forward.

SE Canada Inc. has taken the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws:
  • Training has been provided to all current employees on:
    • (1) the requirements of the accessibility standards referred to in this Regulation and on the requirements of the Code as it pertains to persons with disabilities (as required by section 7 of the Integrated Standard, O. Reg 119/11); and
    • (2) Customer Service Training for all employees who deal with members of the public and/or other third parties (as required by section 6 of the Customer Service Standard, O. Reg 429/07)
  • The training outlined above will be provided to new employees.

SE Canada Inc. will ensure employees consider the needs of people with disabilities when designing, procuring, or acquiring self-service kiosks should the need arise.

Information and Communications

SE Canada Inc. is committed to meeting the communication needs of people with disabilities. We may consult with people with disabilities to determine their information and communication needs.

As SE Canada Inc. locations do not administrate the Canada websites themselves, WCAG 2.0 Level A compliance is not required. However, future website development plans will take these guidelines into consideration.

In order to ensure feedback is accessible to all persons, SE Canada Inc. will provide various feedback options (including by way of telephone, fax, email and regular mail). SE Canada Inc. will consider other methods of feedback, if required, to take into account the person’s disability and to ensure accessibility.

Upon request, SE Canada Inc. will ensure all publicly available information is made accessible by working with the appropriate department to provide accessible formats and communication supports in a timely manner.


SE Canada Inc. is committed to fair and accessible employment practices.

SE Canada Inc. will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.
  • Prospective applicants will be advised of the availability of accommodations via our job postings and by the Hiring Manager when invited to interview for a position.
  • When offering a job to a successful applicant, Hiring Manager will inform the individual regarding our policies on accommodating employees with disabilities.

To provide a clear and consistent approach for accommodating employees with disabilities, a written process for individual accommodation plans has been implemented. All accommodation plans will be documented on an Individual Accommodation Plan form.

A Return to Work Process and Return to Work Plan form have been implemented to support employees who have been absent due to a disability and who require disability-related accommodations when they return to work.

Management will inform employees of the policies available to support employees with disabilities throughout the employment life cycle, including the provision of job accommodations that take into account an employee’s needs due to disability as it relates to performance management, career development, and/or redeployment processes.

SE Canada Inc., through its Human Resources Department, will assess, review, and alter (if required) policies and procedures on an as-needed basis to ensure compliance with the AODA

Design of Public Spaces

SE Canada Inc. will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces, if ever applicable.

In the event of a service disruption, SE Canada Inc. will notify the public of the service disruption and alternatives available.

Policy Review

SE Canada Inc. will review and update this policy at least once every five years.
Original: January 1, 2014
Revised: March 1, 2016
Next review: will be no later than January 1, 2021

For More Information

For more information on this accessibility plan, please contact the Canada Human Resources Department at

Accessible formats of this document are available for free upon request from:
The Canada HR Department at