Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Canada General Manager The General Manager is responsible for directing and arranging all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, motivates sales, and provides direction to all personnel and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician interacts with residential and/or commercial customers to respond to their questions, resolve problems, and verify complete customer satisfaction. The person filling the position also recommends products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the position also performs installation and service on indoor air quality equipment and accessories, as well, and has the qualifications to follow controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist manages customer queries, grievances, and billing issues with the highest degree of courtesy and professionalism to resolve customer issues with a single-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following approved radio and pager processes, dispatches customer information to Maintenance Technicians, Installers, and Service Technicians. The person in the role also communicates with the customer to verify the customer is aware of scheduled appointments, answer questions, and to help resolve problems. The Dispatcher efficiently plans and routes the most appropriate technicians following established company guidelines.