"extremely knowledgeable and efficient in quickly diagnosing problem and very professional in explaining problem and rectifying it"
"Jose is always professional, and very thorough and has great communication skills. We have been a customer of AirEngineers since 1978 and if I was asked who I thought wa..."
"Performance of work was excellent."
"Mark's is a very good techician.thank you."
"I had no info of the problem and the technician was able to find it."
"The man was neat, very prompt, and explained all of the system. He answered all
questions that I had."
"Thorough knowledgeable "
"Bill did a great job of locating the malfunctioning part and getting it fixed. He had a good sense of humor and was even able to save me some money because the part was u..."
"The technician was friendly and professional and did a good job explaining and fixing the problem I was having with the unit"
"The technician was professional and thorough"
"Marlon arrived when he said he would and did a very good job."
"Tuck did not introduce self, not very personable."
"got service in a timely matter
"The young man did a great job , and practiced good customer service ."
"Appointment was timely, the technician was very courteous and got the service completed quickly."
"Very prompt response and resolution of problem."
"I have used your company for many years and your service has always been very good. "
"Tech was very nice, only thing to add is they should always close gates when they are done. Other than that, the tech was pleasant and we had a very good talk. I prefer t..."
"I was told that the service no longer includes the replacement of the filter for the furnace. This was always included before. Why did it change?"
"Efficient and friendly technician"
"Good customer interaction with understanding of energy saving tips. explained the use of a humidifier installation and function . this is now scheduled for next month."
"Brandon arrived promptly after his call. Was very professional. Advised me of burnt contacts on the contactor which I chose to wait until it failed for replacement. D..."
"Prompt, professional and personable"
"Excellent service - very friendly. "
"Josh was friendly, courteous, informative, and very professional"
"I spent $300 with another company on the same problem. Frank diagnosed it right away and got the problem solved promptly. He was so friendly and professional. I'd defini..."
"They appeared to to be diong a good job."
"Our problem was taken care of within just a few hours of discovering it. From the first phone call until the repair was done all personnel were very friendly and professi..."
"Jessie was very informative and thorough in his procedures. "
"Phillip Davis was very professional and thorough. "
"David and Xavier were both very professional and very competent with explanations."
"technician was professional and thorough."
"Technician (Chris) responded quickly when needed, explained what he diagnosed as our heating system problem, and went about finding the solution and the cost of which wou..."
"BecauseIvan was super professional, polite, and suggested to me that you guys could provide tankless clean outs that I did not know about!"
"Chris arrived as scheduled, performed the service/maintenance due this date, knowledgeably answered our questions, and assured us our Lennox unit was currently in good sh..."
"Christopher arrived early, diagnosed the current problem quickly, and explained all the options clearly. He also took the time to discuss further options regarding other..."
"He fixed our new AC quickly and also made some excellent suggestions on how to hide the AC lines coming down the side of the house. Your company is going to come out to f..."
"Great service, found the issue and fixed it!"
"The technician explained everything that he was going do completely."
"Tech was right on time. He gave me a thorough explanation of everything he did and why he did it."
"I have no complaints at this time. I'll wait until spring to know how good things were. "
"Jared is very careful, thorough, and friendly."
"Durville made certain that two items were delivered to the house as he had promised, one of which had been requested from another technician a year ago. I very much appr..."
"Very pleased with the technician's professionalism, efficiency, and respectfulness."
"We are always pleased with your service..."
"He came in and had looked at what they did last time."
"Timely and efficient service by technician"
"The odor I complained about is still there."
"Very professional people, they explain what their doing every step of the maintenance process..."
"santosh is an excellent technician and i believe a fine representative of the company as a whole. when we call service experts, we ask for santosh by name"
"Jason took care of issues that came up in a professional & fair manner."
"Technician was very friendly and efficient."
"Peter was professional and solved my problem. I don't have any complaints with his service."
"The service technician was very prompt and knew what needed to fixed in a short time. He was very informative and explained the problem and the fixes very professionally..."
"Kurtis was an exemplary representative of your company. He took a lot of time explaining his diagnosis and what he was going to do to solve the problem. He also explain..."
"Professional & thorough"
"Pleasant, knowledgeable and efficient technician"
"demonstrated professionalism, and respect."
"Courteous, professional even coming after normal business hours and knew his job. "
"Representative answered all questions was neat about work area and informed us we may need a new part next yr."
"They were able to send a technician within 2 hours of my request and he took care of the problem promptly to keep my house cool."
"He explained everything as he did it."
"This was a late in the day call to Service Experts on a Saturday....not very good timing! I had just returned from a trip and had left my A/C on 75 degrees while gone. T..."
"good work-friendly-answered any questions"
"Angel listened to everything I had to say and then went and did all that was needed and explained all he had done. Very knowledgeable and courteous all the time he was h..."
"Always provide prompt, courteous and professional service"
"Air was off. Took Tech only about five minutes to locate problem and get it fix. "
"Arrived on time considering rush hour traffic
Found a part whcih could fail, still under warranty
followup appt to replace is made
had filters in the truck to buy my y..."
"This was for a fall maintenance check up and technician did not even turn the heat on"
"Very caring and Great Technician"
"Nate was very informative and explained everything. Very friendly "
"The service technician, Jessie Garcia, did a great job tuning up my furnace. "
"The experience was excellent from start to finish. Randall Patton was very courteous and polite and showed up at when we were told he would. Put scuffies on his shoes s..."
"Marcus did a full system review. He was very transparent and answered all my questions. "
"Chris was very professional, courteous, extremely pleasant and did his job quickly and efficiently."
"Service techs are experienced, knowledgeable, friendly, and professional."
"On time, friendly and provided me with the information I needed. "
"Daren was on time and did what I expected him to do in good time."
"Effecient , and showed me a way UTILIZE THE FANS "
"Daren and Isaac made fast work of the repair and left the job site clean"
"The technicians replaced the HVAC efficiently and quickly"
"Austin did a fine job. However, he assured me that I would receive phone calls from the office to answer my questions about my service contract and about maintenance on m..."
"The technician did a very thorough cleaning and inspection. I appreciated all the time he took explaining what he found to me. He was very polite and professional."
"Chris has serviced our furnace for a number of years now. He is always prompt, professionally and fully explains any suggestions or recommend repairs that may be required..."
"We met with Brian on Wed. and Kevin and Bradley did the install on Fri. The unit looks great and the work area is spotless."
"Patrick was very nice as well as professional."
the job was quickly and professionally done"
"He was quick and courteous, there were not any issues with getting our heater inspected/tuned, and he had several helpful recommendations."
"Both Nicholas from this visit and Andrew from a cooling system tune-up back on March 17. 2017 were on-time, professional, courteous and appeared to be thorough (I don't h..."
"Jennifer scheduled a technician within three hours of my initial call, which was great. She was very pleasant and professional. Todd the technician was extremely thorou..."
"The guy showed up. Otherwise the whole experience was disappointing. We were overcharged for a fan that is now twice as loud as before. The repair guy even said the first..."
"Really liked Stephan Epperson. I watched him work. He was thorough, he answered questions and I could understand what he was explaining,he gave me good advice."
"Benji continues the Strand tradition of smart, reliable service. "
"Kyle H serviced our furnace, was very informative on new products we needed."
"complete, efficient, courteous service"
"The technician was professional he was running late but he did do a good job."
"James always does an excellent job, also very pleasant person!"
"Keith was great - big smile, friendly, efficient, eager to explain what he was doing, and helpful. Thanks, Keith!"
"Prompt professional service
"Ryan is the best technician I have had and continue to request him."
"Helge is the most helpful & courteous tech I ever had chance to deal with."
"Repairs were what was expected"
"Matt was thorough & personable"
"Gave me all the info I needed"
"First Techniision that came did something and the house became very warm."
"Daniel knew what he was doing and answered any questions I had on the check up."
"Excellent technician who knew what he was doing and how to fix our problem."
"He was very professional, knowledgeable, friendly."
"Edgar was very knowledgeable and solved our problem promptly. "
"The technician, Tay, was very well informed with regard to the problem at hand. He was very courteous and explained the HVAC issues well. Also, he was very efficient and..."
"Technician was very knowledgeable nd answered all my questions"
"The technicians (Chris and Blake) had exceptional 'Technical' ability, and exceptional 'Workmanship' ability.
They were always comfortable with my presence during the in..."
"Every person with whom we had an encounter was pleasant, knowledgable and helpful. Great PR examples!... Randy, Clayton, Garrett, Justin, Scott and the nice young man who..."
"Because an hurricane was coming, my new AC stopped working and you send somebody the same day, at night"
"Nathan was a very knowledgeable technician and provided me with all answers to any of my questions."
"Very professional---actually showed me that the ducts were clean ---warned me not to respond to the phoney duct cleaning phone calls."
"on time polite friendly etc"
"Technician was courteous and efficient."
"No problems! Service tech was nice to my dog."
"The technician was friendly and efficient."
"Quick, very informational, professional and friendly"
"The work was done quickly and efficiently. He could have got a higher rating if he'd brought me a bottle of scotch."
"Ivan is very courteous and did a great job."
"Jose is very nice, clean and very professional. I am completely satisfied with the service I received! Thank you"
"Service was efficient and professional."
"They are great to work with and always come on time or Dallas and let us know they will feature late ,like this time
"He was very efficient and called to get everything that I needed. I had called the company late that day and he came right out and the next day he fixed the problem for ..."
"Technician Ryan did an excellent job explaining the exact service he was performing. He was pleasant, very interactive with me and left the work site clean."
"Over all the years Service Experts, 1990 it was Plano A/C who installed
all a/c"s & furnaces when house was built, has always done an excellent
service whenever needed"
"Hunter came in and did his job BOTH efficiently and effectively. "
"The technician was friendly, knowledgeable, and thorough."
"Great explanations. Cleanliness "
"tech was very friendly and helpful."
"I am dissatisfied, not so much with the technician as I am with the supervisor at Comfortech in Ridgeland, Ms. I explained to him our problem and he was very very rude. B..."
"Jim is wonderful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
"Anthony was very polite. he come on time and did his work"
"Ivan was very professional and very thorough and communicated well throughout his entire time at our home doing our fall service check. "
"Mr. Reggie was very professional and did a great job!! Only use Midland Air because contract I have with you guys. Not pleased and have spoken to Mike Murphy about my ..."
"Dan Dunbar was my technician and he was on time, polite and worked efficiently."
"Technician, Brandon Baldwin, was excellent .... efficient, meticulous respectful and communicative. I felt comfortable with his advice."
"Service was done on time and efficiently. Natalie seems very conscientious in her job.."
"Tech was good but still don't have the very expensive filters we paid for!"
"Technician Mike Bush always does a great job."
"I was happy with the job and how professional the gentleman was. I was really pissed at the price this year. Usually it's $150.00 this year was $335.00. Since when did yo..."
"Very professional. Thoughtful. He took great care to avoid getting dirt on the carpet and closed the gate when exiting the back yard. Excellent job with the electrical ch..."
"Friendly, on time, knowledgeable "
"Service man new his stuff and was very friendly."
"Technician was very thorough. After several years of technician service visits, Christopher was the first to check each of the radiators. He found one that was full of ..."
"Polite and answered my questions"
"Ross Wolf did a great job looking at the work we needed to have done, making recommendations as to what kind of system would be good for us, helped with the financing opt..."
"Timeliness , professionalism, quality service and quality maintenance and smart recommendations"
"Everyone is very polite and professional. The Tech- Scott is an excellent representation of your company. The only issue I find is that when I schedule and appointment an..."
"Courteous and knowledgeable technician. "
"Julio was on time, professional, knowledgeable and very considerate and neat. I could not have asked for a better service technician"
"Ryan is an honest and helpful tech. He has always given me excellent unbiased advice."
"Efficient, Courteous, Knowledgeable,
Thorough, Answered any questions I might have"
"Dustin called to let us know what time he would arrive. I explined what I wanted, he picked it up and installed it in a very short time. I was pleased with his work."
"Gene, Kevin and Bradley were very professional installing my new furnace. Answered any questions I had. I was very very pleased"
"Russill was full of valuable information about our systems.He was a real pleasure to have in our home."
"The service call went perfectly and the technician went above and beyond the usual good service."
"Timely service and great results.
"The technician found the problem, and made a temporary repair - but was unable to replace air release valves, that have become corroded and inoperative. This was not s..."
"Phil did an excellent job"
"Although the technician was able to get my air conditioning started by bypassing the problem. So that was helpful because the house was hot. He then told us that we rea..."
"Clean, efficient, pleasant."
"9/1/2017 freon leak detected. 1lb added $144
9/7/2017 another visit to confirm leak $138
Next visit was to fix leak, cost $600.
I don't get why wasn't fixed on 1st vis..."
"Aron checked out the Air Vents and will work with Shannon to provide a replacement or fix for the broken vent. Waiting for Aron or Shannon to get back to me"
"I wondered if the tech. was prepared for an attic entrance to heat/air."
"Very fast service, mess left after leaving"
"Polite,confident, on time, did the job!"
"Greg was pleasant,courteous,and knowledgeable. He also explained what he was doing and gave me lots of information re my furnace."
"I was very satisfied with technician and service experience yesterday. Not happy that the reason for the call was due to lack of service and mistakes by previous technici..."
"on time, personable, provided clear explanations"
"My concern with a noise from my system was explained. The Technician wore shoe protectors when entering my home. He explained the need for a new filter and promptly ins..."
"The technician provided useful information."
"Krys was efficient in his job of cleaning the fireplace and his use of time."
"Excellent furnace maintenance plus extras regarding thermostat and cleaning humidifier filters plus advice"
"John was personable and fixed our furnace quickly."
"our technician Mike Takla is top notch."
"when i call for a service tech to service my equipment the first thing that i didn't expect him to say before he even entered my home is "is your home insurance covering ..."
"Miguel was great at problem solving with us. "
"Justin was friendly, professional, helpful and timely.
He was the second person scheduled to come. The evening before, Eric was scheduled between 6 and 8 PM. I wasn't ..."
"They were on time as scheduled. They were very courteous and friendly. They were very knowledgeable and were willing to share information with me."
"Very Professional, courteous and efficient."
"The technicians were on time, courteous, and professional."
"the technician was friendly, very thorough, explained everything, discussed the payment options, etc."
"Carrington was on time, quickly diagnosed the problem, and quickly fixed the a/c. I ask for him every time I call since I know I can rely on him."
"The Jack Nelson service tech provided excellent service. He was professional and courteous. The service tech reassured us that our warranty would cover the cost of parts...."
"Professional and courteous."
"All your technicians over the years have been outstanding, but I have come to know Steve the best and appreciate his continuity of excellent service"
"Technician was thorough, no heating problems so far"
"Friendly, great service, very competent "
"On time. Explained why we needed a new part; showed us the part; had the part in the truck. Didn't rate it a 10 because the guy wore a NY Giants cap inside my house. From..."
"The technician was very informative and went right to the problem."
"Stephen always provided outstanding service."
"Nice guy, very polite and friendly"
"The Tech didn't see the problem that we reported but did do what he thought would fix it reguardless, and told us what to do in the future the problem came again"
"very friendly technicain"
"Fadt professional service."
"Santosh is very professional, answers any questions, always picks up after himself and is very cheerful and friendly. We will always request him."
"Technician Tom offered me expert advise on the problem I have with my chimney."
"Prompt and professional every time."
"Your technician knows our house and as a result does a better more efficient job."
"Adam's service was excellent"
"The person was pleasant, knowledgeable, thorough and did what she had to do."
"the service is always professionally done"
"polite, efficient, helpful service"
"The technician was polite, on time, and informed us of the condition of our equipment."
"Your service tech was on-time, polite, and knowledgeable. He was able to provide useful advice and answer my questions. "
"Fixed a problem with fireplace.
"Service was done on time and in an efficient manner."
"punctual, polite, efficient & informative; exceptional attention to detail, many thanks (I wish you still did appliances)"
"Very satisfied because he gave me some very good tips for keeping my furnace working optimally, which had never been provided to me before."
"The technician was courteous, polite and he answered all my questions."
"They took the time to look at the humidifier on the furnace and a Sani Dry dehumidifier that were not working."
"technicians work professionally, offers suggestions and answer all questions"
"courteous execution of service"
"Excellent service in ALL respects."
"Technician arrived within expected time frame, carried out service with minimum disruption, and provided a good summary of work done / required."
"Tech was on time, polite and courteous. Always happy with the techs from D & K."
"Everything was done by the technician in a timely manner. He was very friendly & even told me about other things that needed doing. He was kind enough to change the batte..."
"John arrived on time and was very caring and committed. D&K service experts are very customer-focused."
"Prompt service, excellent technician, gave clear explanations,"
"Technicians were on time and very polite. Service completed quickly."
"Professional service. Respect.
"on time, pleasant, did a good job, I think, respected my home"
"on time. very good communication by the technician."
"the tech was on time, professional,, likable, familiar with the equipment prepared for the task at hand. the only thing was the payment equipment in the truck did not wor..."
"Technician was very knowledgeable in performing
"Tech was very efficient, knowledgeable."
"Always friendly and get the job done.
"Efficient, friendly, informative service."
"Very thorough technician (George)."
"Knowledgeable and friendly tech. Was not trying to upsell anything. Earned trust quickly."
"Service appointment was great - reminder before appointment was not timely because it was the day before the appointment and I did not get the message until the evening a..."
"Efficient, covered all the bases, nice guy. Summarized what he saw."
"The installation was not safe. The pipes were not sealed and we had a gas leak that required calling the emergency number for Enbridge. The Enbridge technician traced t..."
"Curtis has been our service technician in the past. He's always polite and respectful, and even though our appointments are months apart, he behaves as a trusted friend w..."
"A thorough check-up of A/C and furnace in a timely manner by a friendly and knowledgeable technician"
"prompt, pleasant, well organized, professional"
"Mike has serviced my furnace five of the last seven years. He is a true professional, works diligently, is very knowledgeable, polite and friendly. He is very thorough ..."
"Technician was professional, knew exactly how to remedy some issues that prevented an earlier technician from completing the install. He also came back later in the day ..."
"Courteous, thorough, cleaned up after he finished"
"Excellent service, arrived on time, thoughtful and helpful explanations"
"Very thorough job and pleasant."
"Technician was pleasant, knowledgable. Covering his boats was a nice touch. "
"Very professional, great advice. Great thorough service."
"Service tech was efficient and professional"
"Professional technician,knowledgeable, with customer service skills."
"Personable and efficient technicians."
"on time, friendly, clean, helpful, explained info simply"
"The technician was prompt and personable. "
"arrived on time, able to complete the request, defined the problem for me, and provided a reasonable estimate of the cost"
"Ryan was very knowledgeable and diligent about noting requests."
"They young man was very professional and polite and did a great job"
"Very personable, job well done."
"tech did a thorough cleaning and updated me on the furnace and a/c ...
"The technician was very thorough and professional. He took the time to explain things and answer our questions"
"The workers were efficient, courteous and professional at all times."
"Very knowledgeable and helpful - took time to explain."
"gave me tips and good info regarding my questions"
"The techs were timely, efficient and courteous"
"Mark is always courteous and professional. Unfortunately a mistake was made either by the office or the gentleman that serviced our air conditioner, and instead of comin..."