General Manager is responsible for
directing and arranging all activities of a
Service Experts Heating and Air Conditioning service office.
The General Manager supervises the P&L, motivates
sales, and provides direction to all personnel
and processes for the office.
The Service Technician completes
diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment
and accessories. The Service Technician interacts
with residential and/or commercial customers to respond to their questions, resolve problems,
and verify complete customer satisfaction. The person filling the position also recommends products and services and works under the management
of the Field Supervisor or General Manager.
Installation Technician performs HVAC equipment
and accessory installation and start-ups on residential and/or commercial jobsites. The
person in the position
also performs installation and service on indoor
air quality equipment and accessories, as well, and has the qualifications
to follow controls and wiring diagrams
Customer Service Specialist manages customer
and billing issues with the highest degree
of courtesy and professionalism to resolve
customer issues with a single-call
resolution. The Customer Service Specialist is also responsible for assisting in
day-to-day operation of the Service Experts Heating and
Air Conditioning service office.
Dispatcher, following approved radio and pager processes,
dispatches customer information to Maintenance Technicians,
Installers, and Service Technicians. The person in the role also communicates
with the customer to verify the customer is aware
of scheduled appointments, answer questions,
and to help resolve problems. The Dispatcher
efficiently plans and routes the most appropriate
technicians following established company guidelines.