Avoid Furnace Repair Service Scams
It's colder all over Canada, and it's about this time that I'm often asked how to avoid heating contractors out to prey on customers in need of furnace repair. There are many reputable and ethical heating contractors despite the few who give the industry a bad wrap. Here are some important ways you can avoid being scammed, and ensure you receive honest furnace repair service whenever the need arises:
1. Check Insurance
Ask for the heating contractor to explain their Insurance policy and coverage amount. In some cases, without insurance coverage, the homeowner may be held liable for damages or injuries of persons on the property, even if the contractor or their employees are at fault. Furnace repair and maintenance work involves potentially dangerous electricity, flames and gas combustion. So protect yourself and your home, be sure the contractor you hire is fully insured, and can prove it with the appropriate documentation.
2. Read Reviews
Online reviews are a great source for references, but just keep in mind that they are just that, reference. In some cases you should consider online reviews with a bit of a grain of salt because, unfortunately, although many consumers provide good advice and information... some opinions may be quite subjective or inaccurate. View as much online review information as you can and then call the company for a quote.
3. Obtain Estimates & Coupons
The issue of course with getting estimates for repairs is a) your furnace may not be functioning when it's freezing out, and b) you typically need to pay a diagnostic fee for each company. This is the nature of home repair, but it doesn't always have to cost a fortune just to get repair estimates.
Take a few minutes to explore the web sites of those heating contractors which you would like to get quotes, look for current repair coupons and offers. Some contractors (like all of our
locations) offer discounts, and in some cases a FREE diagnostic at certain times of the year (or FREE second opinions). By the way, printing coupons may sound simple, but you would be surprised how few people take this basic step to save themselves $20, $50, even $70 or more on the diagnostic charge. So check the company's web site, you may just find a great deal!
4. Demand NATE-certified Technicians
When you call to schedule your appointment, request a
NATE-certified technician.
NATE-certification is the key to quality workmanship. NATE-certification doesn't mean that every repair will be simple or inexpensive, but it does mean that you will very likely have a qualified technician with the professional experience and training to diagnose, estimate and make the repairs needed more quickly and efficiently. And that simply means your home will be warm and comfortable quicker.
An important point is this:
there is a high value to high qualification. Don't be afraid to pay for quality, which includes proper licensing, high ethical standards of excellence, customer discounts and NATE-certification. Be wary of 'bait and switch' tactics, and in the end, go with the company that makes you feel most comfortable.