Service Experts Francis Home Environment
Testimonials
There are many reasons to choose us as your home comfort company, but you don't have to take our word for it. Here are real examples of what our happy customers are saying:
I have been dealing with your firm for several years. You provided heating and cooling equipment maintenance services, duct cleaning, etc.
A few weeks ago I contracted through your sales representative, Mr. Matt Christie the installation of a new furnace, new A/C unit and a new water heater.
The installation was finalized to my satisfaction last Friday and I would like to express my pleasant surprise about the quality of service.
It is always refreshing to experience professionalism when dealing with a supplier or service provider, especially in the Ottawa area.
This is why I would like to thank your team, and especially Mr. Christie and the installers, Josh and Alan for the very good quality work.
While meeting Mr. Christie I found him to be open , prompt, very well informed, precise in his explanations and easy to deal with.
He kept his promises, was available to take my calls and answer my questions, and collected all information, (even took pictures), in order to prepare the installers' team for the job.
The installers, Josh and Alan, although young, proved to be very efficient, knowledgeable and did a high quality job.
They were very careful while working in our home, left the premises clean and tidy.
They planned the job properly, in order to be able to test the A/C on the warmer day, leaving the water heater installation for the next day.
I was impressed by their hard work , their care in doing a proper job, not cutting corners, not wasting time, theirs or mine.
This is why I felt necessary to express my satisfaction with the completion of the contracted work and to tell you that I feel encouraged in further using your services for maintaining the new furnace and A/C.
- Adrian, Orleans
Very friendly service person who knew what he was doing! We also discussed heating and cooling problems in two story homes and how to level my AC unit as it was slightly off level.
At the same time he replaced some faulty, cracked pipes from the water heating tank to the outside wall of my home and fixed the exterior vent position so that it was up code.
- Thomas, Ottawa
I was very impressed with the speedy service I received once I placed a call for an estimate for a new Air Conditioner; the Salesman was very informative and helpful.
When the two technicians arrived they were on time and very clean.
I’m thrilled with the AC, I only wish we have warmer weather!
- Tina, Ottawa
Saturday, 7/25 our A/C went down in the late afternoon. I called and Paul (353-07043) was dispatched. He arrived as evening was approaching and work hard to get us up and running before nightfall. He was competent and very professional. You should be very proud to have someone like him representing your organization. Because of him, I transferred my warrenty care to you and will use you for heating maintenacne as well.
- Michael, Ottawa
The repair person arrived as scheduled, quickly identified the problem with the air conditioned and was able to repair the same day. I had questions concerning the control panel, as I had recently purchased the home, he took the time to explain the programming. He also told me about the maintenance program that you offer.
- Shelagh, Ottawa
The service representative was very polite and mindful of messing up the house. The maintenance was thorough and some explanations were given without a sense of rush. The clerk at your office was very couteous and obliging in adjusting my schedule to yours.
Please forward my appreciations
- Rita, Ottawa
I just wanted to advise you of the excellent service provided by one of your service techs. He made a call at our home today and not only serviced our problem but assisted my husband who is diabetic and was having a low blood sugar attack by contacting an ambulance for him and then picking up our phone, after me trying numerous times to reach my husband, to inform me of the problem. He called the ambulance and also put our dog out on our porch to get her out of the way of the ambulance crew AND gave her water also. This is service excellence above and beyond and I want to make sure this tech is recognized for his professional, courteous and helpful conduct.
Thank you,
Joanne
I want to thank you very much for providing my special needs child with the much required AC unit... At about 10AM, James showed up with the new unit and promptly started his installation. At approximately 2pm we had a completely functioning unit with all the checks and balances done.
Without an employee's dedication like James... I feel my special needs child would have been taken to the hospital in respiratory distress. Thanks for the hard, hard work. From me and mine to you and yours THANK YOU.
Sincerely,
Vincent
You never cease to amaze me. I have dealt with many of you over the years and I have never had one bad experience with the techs that have come to fix my A/C. You without a doubt, have the BEST service I have ever encountered. I have been raving about you ever since the first time I called you 5 years ago... Keep up the great work!
I called you tonight at 7:45pm. The girl that answered the phone, after I told her my problem, told me to switch the breaker off and then on and wait 20 minutes, if that didn't work to call them back. It didn't work and I called back at 8:10. I had a tech here at 9:30. He fixed the problem within minutes. HOW CAN YOU BEAT THAT! Thanks for your great service!
With great appreciation,
Mary
The installment crew left our home in better condition than when they arrived. The actual installation was much better than what we had previously. By Monday evening, my family was back in our warm home enjoying our new environment.
Your company and its dedicated employees turned what could have been an awful experience into a highly satisfying experience. When my family's situation was not good, your company went above and beyond to take care of us. I want to commend you on building a great company with professionals who clearly have the needs of the customer always on their mind.
Sincerely,
John